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Reviews of Delta Hotels Durham Royal County

4 out of 5
Delta Hotels Durham Royal County
Old Elvet, Durham, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 573 out of 1000 reviews" "
Rating 8 - Good. 313 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was walking distance from the train station. Breakfast was good and convenient. But the elevator didn’t go downstairs.
Stayed 1 night in May 2024

10/10 Excellent

Despina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location.
Stayed 1 night in May 2024
Response from Front Desk on 13 May,2024
Thank you for your review!

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a lovely room. Easy walk into town. Lovely breakfast.
Stayed 1 night in May 2024
Response from Front Desk on 11 May,2024
Thank you for your review!

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel...highly recommended, bathrooms need an update but were very clean. Only thing tht niggled was the £5 charge that was added when we looked at room service on last night of stay... I ate out on principal..surely that should be a free service to guests of the hotel? Lovely staff!
Stayed 5 nights in May 2024
Response from Front Desk on 11 May,2024
Thank you for your review.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 1 May,2024
Thank you for your review.

10/10 Excellent

Qingyi

Stayed 1 night in Apr 2024
Response from Front Desk on 11 May,2024
Thank you for your review.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at the Royal County. Lovely rooms, super comfortable, and well thought-out touches. Staff are always helpful, polite and friendly. Good breakfast.
Stayed 1 night in Apr 2024
Response from Front Desk on 18 Apr,2024
Thank you for your review and the lovely feedback! We look forward to having you stay again.

6/10 Okay

John

Stayed 2 nights in Apr 2024
Response from Front Desk on 17 Apr,2024
Thank you for your review

10/10 Excellent

Jackie

Travelled with family and small children
The hotel was perfect in every way cleanliness, the staff were very helpful and friendly.
Stayed 2 nights in Apr 2024
Response from Front Desk on 14 Apr,2024
Thank you for your review!

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 14 Apr,2024
Thank you for your review!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting property, with unique hallways inside. Great area for walking around and exploring. David, at the front desk, was particularly helpful with suggesting walking paths. Breakfast in the hotel; not recommended.
Stayed 2 nights in Apr 2024
Response from Front Desk on 13 Apr,2024
Thank you for your review.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel, although our family room was in an annexe with no view so felt a bit out of it (it was a huge room though). Breakfast was good quality but not much choice of continental foods and it was laid out on a table so not quite a 4 star feel (coffee from machine etc) Very convenient for the sites and a decent car park charging at £11 a day (it’s quite big but I suspect if the hotel was full you’d struggle to park nearby).
Stayed 2 nights in Apr 2024
Response from Front Desk on 10 Apr,2024
Thank you for your review and the feedback on your stay.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and the staff were amazing!
Stayed 4 nights in Mar 2024
Response from Front Desk on 5 Apr,2024
Thank you for your review!

10/10 Excellent

Carlos, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, everything was great.
Stayed 3 nights in Mar 2024
Response from Front Desk on 2 Apr,2024
Thank you for your review!

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Mar 2024
Response from Front Desk on 24 Mar,2024
Thank you for your review!

10/10 Excellent

Malcolm, Kenilworth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big comfortable room. Good breakfast. Parking on site at a cost. Very convenient for town.
Stayed 1 night in Mar 2024
Response from Front Desk on 19 Mar,2024
Thank you for your review!

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 12 Mar,2024
Thank you for your review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk on 5 Mar,2024
Thank you for your review!

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean & comfortable & very quiet
Stayed 1 night in Feb 2024
Response from Front Desk on 5 Mar,2024
Thank you for your review!

10/10 Excellent

Mrs Nadine

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar,2024
Thank you for your review!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay the staff where great Durham is beautiful
Stayed 1 night in Feb 2024
Response from Front Desk on 5 Mar,2024
Thank you for your review!

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel comfy and central. Staff pleasant and friendly
Stayed 1 night in Feb 2024
Response from Front Desk on 5 Mar,2024
Thank you for your review!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 20 Feb,2024
Thank you for your review

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb,2024
Thank you for your review!

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb,2024
Thank you for your review!

8/10 Good

Jeannine

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk on 15 Feb,2024
Thank you for your review!

6/10 Okay

Kerry

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar,2024
Thank you for your review!

10/10 Excellent

Melody

Stayed 1 night in Jan 2024
Response from Front Desk on 8 Feb,2024
Thank you for your review!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel, with obliging staff and central to Durham.
Stayed 4 nights in Jan 2024
Response from Front Desk on 8 Feb,2024
Thank you for your review and the lovely feedback!

6/10 Okay

CHALERMCHAI

Stayed 1 night in Jan 2024
Response from Front Desk on 8 Feb,2024
Thank you for your review!

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with my grandson, perfect for travel, dining and sightseeing Hotel, room and staff were super
Stayed 1 night in Jan 2024
Response from Front Desk on 8 Feb,2024
Thank you for your review and the lovely feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on 8 Feb,2024
Thank you for your review!

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay. Easy check-in, friendly and welcoming staff. Will stay again if in Durham
Stayed 1 night in Jan 2024
Response from Front Desk on 8 Feb,2024
Thank you for your review and the lovely feedback!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 8 Feb,2024
Thank you for your review!

8/10 Good

Glyn

Stayed 5 nights in Jan 2024
Response from Front Desk on 8 Feb,2024
Thank you for your review!

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 8 Feb,2024
Thank you for your review!

10/10 Excellent

Elaine

Nothing to complain about at all. If you get a room that’s at the far end of the hotel you have to have a good sense of direction. I was on the first floor but had to get a lift to the second, then walk over the corridor above an archway, then get a lift back down to the first floor. I was just getting used to it when I had to come home. It didn’t spoil anything, just kept the old mind alert. I would definitely go back there if I visited Durham again. Handy position too and good parking facilities.
Stayed 1 night in Dec 2023
Response from Front Desk on 8 Feb,2024
Thank you for your review and the feedback on your stay.

10/10 Excellent

David

Travelled with partner
Liked: Amenities, property conditions & facilities
Liked the whole package staff were fabulous pleasant,helpful room was excellent. Brilliant stay.
Stayed 1 night in Dec 2023
Response from Front Desk on 8 Feb,2024
Thank you for your review and your lovely feedback.

10/10 Excellent

Anthony

Travelled with family
Great central location. Royal County has a relaxed elegance and is comfortable and welcoming. Lovely room and had a very pleasant stay.
Stayed 1 night in Dec 2023
Response from Front Desk on 8 Feb,2024
Thank you for your review and the feedback on your stay.

6/10 Okay

NIGEL

Disliked: Property conditions & facilities, room comfort
Disappointed
Bed very uncomfortable Overall the hotel felt tired and in need of major overhaul
Stayed 3 nights in Dec 2023
Response from Front Desk on 8 Feb,2024
Thank you for your review and the feedback on your stay.

8/10 Good

Matthew

Travelled with family
Stayed 1 night in Dec 2023
Response from Front Desk on 8 Feb,2024
Thank you for your review.

8/10 Good

Audrey

Stayed 2 nights in Dec 2023
Response from Front Desk on 8 Feb,2024
Thank you for your review.

8/10 Good

Aderemi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff here are always excellent. Some of the rooms are tired and the dusting regime Must be stepped up.
Stayed 2 nights in Dec 2023
Response from Front Desk on 8 Feb,2024
Thank you for your review and the feedback on your stay.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - very well situated
Nice hotel, very friendly staff and very well situated. Enjoyed the stay
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Outstanding hotel.
A brilliant two-day stay! Couldn’t find fault anywhere. All the staff were lovely and friendly and helpful, whilst still being professional. Exceptionally clean everywhere. We always stay there for special occasions.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Front Desk on 8 Feb,2024
Thank you for your review.

10/10 Excellent

Mal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location and easily accessible from the A1. Great price and great accommodation.
Stayed 1 night in Nov 2023
Response from Front Desk on 28 Nov,2023
Thank you for your review and the feedback on your stay!

6/10 Okay

Sue

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Convenient and central location. Sadly, the hotel looked a little tired in places and breakfast, although plentiful, was a little disappointing in terms of food quality.
Stayed 1 night in Nov 2023
Response from Front Desk on 28 Nov,2023
Thank you for your review and the feedback on your stay.

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed
Stayed 1 night in Nov 2023
Response from Front Desk on 28 Nov,2023
Thank you for your review!

8/10 Good

Melanie

Liked: Staff & service, property conditions & facilities, room comfort
Lovely Cathedral suite. Excellent except the bathroom bin hadn’t been emptied after previous guests, soap dishes also dirty and the Jacuzzi wasn’t working.
Stayed 1 night in Nov 2023
Response from Front Desk on 20 Nov,2023
Thank you for your review and feedback on your stay!