In-room safe, desk, blackout curtains, iron/ironing board
Check availability

Reviews of Hotel Regina Kawaguchiko

3.5 out of 5
Hotel Regina Kawaguchiko
5239-1 Funatsu, Fujikawaguchiko, Yamanashi-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 57 out of 125 reviews" "
Rating 8 - Good. 50 out of 125 reviews" "
Rating 6 - Okay. 16 out of 125 reviews" "
Rating 4 - Poor. 2 out of 125 reviews" "
Rating 2 - Terrible. 0 out of 125 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edward, Chamblee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and full view of Mt Fuji - staff was very professional and courteous
Stayed 2 nights in Dec 2023

8/10 Good

Mamatha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this hotel is that you can view mt fuji from the balcony. The hotel is quite old but everything is clean and in good shape. The staff is very helpful guiding me to take the right bus to yamanaka and gave the best assistance they could. Food is generally ok and I will say the price speaks everything and its definitely for good value. A lot of Japanese stayed in the hotel during our stay as well.
Stayed 2 nights in Oct 2023

6/10 Okay

Shin

Travelled with family
Breakfast buffet is good. Staffs are courteous.
Stayed 2 nights in Oct 2023

6/10 Okay

Dillon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Outdated Feel
Friendly staff, clean, but the rooms are in bad condition with marked walls and an outdated feel. The furniture is at least 20 years old, the shower was disappointing, etc. For how much this hotel is charging per night it should be in better condition.
Stayed 2 nights in Sep 2023

6/10 Okay

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and amazing views.
Stayed 1 night in Jul 2023

6/10 Okay

Rodolfo

Stayed 2 nights in Jun 2023

8/10 Good

Mateus

Travelled with family and small children
Liked: Cleanliness, staff & service
Great staff, very clean, easy access to the city, but outdated.
Stayed 1 night in May 2023

8/10 Good

Jendro

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023

6/10 Okay

Regina, elliminyt

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Big rooms, good view of mt fuji. Staff was the most unhelpful, no customer service at all.They have a shuttle but will only allow you to use it once a day.Most of the time you have to catch a taxi if you are going out multiple times a day. Its the most inconvenient location to stay. Not worth every penny of the price you are paying. Even the best view of Mt fuji in your room would not compensate for the hassle of bad customer service and inconvenient location.
Stayed 1 night in Apr 2023

8/10 Good

Tsun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find if walk from train station at night time
Stayed 2 nights in Mar 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service
Facility is very old, I think because of the carpet that they have been using for a while, it made the hallway smell
Stayed 1 night in Mar 2023

10/10 Excellent

Kara

Stayed 1 night in Sep 2021

6/10 Okay

Sashico

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2020

10/10 Excellent

Ghiath, Tampa Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Mt Fuji view. Awesome staff and service Shuttle service to bus/train all day Western or Japanese style restaurant
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Public bath is small but nice. Got the room at one end of the building so the view of Mt Fuji was partially blocked by some tall trees. Shuttle service to/from Kawaguchiko station was a plus. Breakfast buffet taste was ok, had most of the essentials. They did not fill up during the last hour though they would cook fresh when asked. Room had an air cleaner machine which was great.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One happy family in this Fuji view hotel
We were so happy to choose this hotel for our Fuji trip. First up, it has unrivalled views of Fuji, across the forests and closer than any other hotel in the area, plus every room has a view and a balcony, the photos I have attached were taken from our balcony. We chose the room for 3 people which consisted of 2 good sized rooms each with 2 extra large single beds; a good bathroom, bar fridge, dining table and 4 chairs. We loved the fact that we were the only Australians in the hotel, especially after a week’s skiing in Nozawa where it seemed that EVERYONE was an Aussie. The hotel buffet breakfast was first class, the service was faultless with fabulous attention to detail. The onsen was really good and well equipped with towels, shampoo, moisturisers, hair-dryers... all very impressive. It’s not in the touristy lakeside area, but we loved all the surrounding restaurants and the shopping centre across the road. For a hotel that is definitely not in the top level price range, it ticked all our boxes and we are pretty fussy.
Stayed 2 nights in Jan 2019

10/10 Excellent

Siew On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view
View from room is superb as facing Mount Fuji
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Shuttle service provided was very efficient and drivers were very polite & helpful. Will be better if the Onsen window is facing Mount Fuji.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, room comfort
The hotel itself was a little older and could do with improvements but location, amenities and customer service more than made up for everything. I would rate the conditions 3 out of 5 stars but everything else 5 out of 5. I do travel a lot and do not right an reviews but wanted to write to let everyone know that the hospitality and customer service for this hotel was outstanding and what put this hotel far above others that I have stayed at
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view to Mountain Fuji
Excellent view from the hotel, which we could sight see the Mountain Fuji directly from the hotel room. Moreover, the staff are kind and helpful.
Stayed 1 night in Jun 2017

10/10 Excellent

Chiu Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel among the area
Very great view and able to see Mt. Fuji in the room. a bit old in hotel and room decoration, but acceptable. unfortunate to see a spider in the room.
Stayed 1 night in Jun 2017

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Mt Fuji
Japanese are 10-20 years behind on food/health education. Besides this everything was great. Beds a bit small, though I'm a bit tall, my issues won't be many people's issues. Great place if you want to trek Fuji early.

8/10 Good

京子

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の広さやホテルスタッフの対応がよかったです。
Stayed 1 night in Mar 2024

8/10 Good

エリコ

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that they have an indoor onsen and mountain view room. I get to see Mt. Fuji from my room!
Stayed 2 nights in Mar 2024

8/10 Good

Tetsuo, Mitaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Chu Hui, New Taipei City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
較傳統的飯店, 樓下有販賣部; 浴池較小, 乾淨舒適; 訂3人房, 有大客廳及更衣室, 客房安靜, 床很舒適, 整體住宿體驗很好!
Stayed 1 night in Jan 2024

8/10 Good

Yu Rung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room, good view!! Nice reception!
Stayed 2 nights in Dec 2023

10/10 Excellent

Chia-Wei

Stayed 1 night in Dec 2023

10/10 Excellent

Chun Yuen

Stayed 1 night in Dec 2023

8/10 Good

Marisol A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general bien
Stayed 2 nights in Oct 2023

8/10 Good

あきこ

Stayed 1 night in Dec 2023

6/10 Okay

Siu Nam

Stayed 1 night in Nov 2023

10/10 Excellent

エツコ

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
紅葉と富士山、朝は町側の雲海が見られ、とても素敵な景色を楽しめました。温泉が内風呂のみだったのと、サウナが使えなかったのがとても残念でしたが、周辺観光地や温泉地を楽しむには、疲れすぎずにむしろ良かった気もします。 親子三世代の4名での宿泊でしたが、ツインルームは間を壁と扉で分けられ、それぞれの空間で休めてありがたく、室内家具もゆっくりくつろげるもので、お部屋でのゆったりした時間を過ごせました！ 2名はソファーベッドを覚悟していましたが、どちらもベッドで娘も最高と喜んでいました。 特に感動したのは、夕食の懐石料理で、最初の器から、お料理すべて日本食を楽しむという事をあらためて感じさせて頂けた事。 ホールの方も笑顔と絶妙なお言葉掛けをしていただき、父母共に大変喜んでおりました。 朝、夕飯どちらも外国人の方々も多い中、会場や、テーブルで上手く配慮してくださっていたので、ゆったりと日本の秋を楽しむ事ができました！最近は、どこに観光しても外国人に埋もれてしまいがちで少し懐かしさに欠ける中、レジーナホテル内では、親子ゆっくり富士の観光を味わうことが出来ました！ お土産のラインナップも丁度良く、つい沢山買ってしまいました。おかげさまで翌日の観光がゆっくり楽しめました！ もみじ回廊も車で15分程でとても良い場所で、車でライトアップにおでかけも出来、大変楽しませていただきました。 チェックアウト時に廊下でお会いした清掃の方も気持ちの良いご挨拶をして下さいました。 良い思い出をありがとうございました！！
Stayed 1 night in Nov 2023

8/10 Good

KOBAYASHI

Stayed 1 night in Sep 2023

8/10 Good

たえこ

Stayed 1 night in Sep 2023

10/10 Excellent

リン

Stayed 1 night in Sep 2023

10/10 Excellent

Poul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Stanley

Stayed 1 night in Aug 2023

8/10 Good

NORIKO

Stayed 1 night in Aug 2023

8/10 Good

Takuya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Hiroyuki

Travelled with family
Liked: Staff & service
電話対応について
事前に伝えたい、確認したい事があっても、電話が繋がらない。対応は丁寧であったが、繋がらないのはストレス。特に午前中は繋がらなかった。改善わ望みます。
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
食事
夕食がホテルで取れなかった。 近くにも適当な食事処がなく、コンビニ弁当で済ました。 朝食はまずまずでした。
Stayed 1 night in Jul 2023

8/10 Good

Akiko

Travelled with family
Liked: Cleanliness, staff & service, amenities
スタッフの方がみんな親切でした。
Stayed 1 night in Jul 2023