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Reviews of Ubuya

3 out of 5
Ubuya
10 Azagawa, Fujikawaguchiko, Yamanashi-ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 152 out of 201 reviews" "
Rating 8 - Good. 40 out of 201 reviews" "
Rating 6 - Okay. 6 out of 201 reviews" "
Rating 4 - Poor. 1 out of 201 reviews" "
Rating 2 - Terrible. 2 out of 201 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel with a beautiful view of Lake Kawaguchiko and Mt Fuji! Room was nice and clean. Onsen was clean and empty when we were there. Service is excellent . Our personal server for dinner and breakfast, Nakamura San was the best! Kawaii! Delicious meals. Overall a memorable experience!
Stayed 1 night in Jun 2023

10/10 Excellent

Nuttanis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2023

10/10 Excellent

Bing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viewing of Mt. Fuji and the “Lake on Mountain” at its best! Great food! Nice open air bath with views!
Stayed 1 night in Nov 2022

10/10 Excellent

Chi Lon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in prime location. High food quality for both breakfast and dinner in a great environment. Onsen was well managed and offered a great view but bugs could be seen in outdoor onsen.
Stayed 1 night in Nov 2022

10/10 Excellent

Anbang

Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ,big & comfortable room with great view of Mt Fuji. Excellent service from the staff that showed us to the room & the dining staff who served us. Dinner & breakfast were delicious. Great atmosphere in the hotel.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel and room gives you the amazing view of Mt. Fuji. The interior design of the hotel, room, lobby and unsen are all first class I have even seen. The staffs are very considerate and hospital. Overall it is the best hotel i have stayed.
Stayed 1 night in Dec 2018

10/10 Excellent

Kah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb view of My Fuji, friendly staffs and nice food
Stayed 1 night in Dec 2018

10/10 Excellent

Pur Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Hon Sang

Excellent view facing the lake & Fuji mountain. Good food & great service. Surprisingly, I got a birthday celebration & a nice souvenir from them.
Stayed 1 night in Nov 2018

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

s, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. All about the views of Mt Fuji.
Well located overlooking Kawaguchiko lake and direct views to Mt Fuji. The hotel is modern and provided a wonderful Zen environment. They served a traditional Japanese dinner and breakfast which was inviting and interesting. hotel staff are very welcoming and pleasant to deal with. Onsen was clean and well maintained. they have a wonderful relaxation/lounge area overlooking Mt Fuji which was a key feature of this hotel.
Stayed 1 night in Aug 2018

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This place was the perfect relaxing environment with great food and a wonderful view.
Stayed 1 night in Jul 2018

8/10 Good

pisit, bangkok

Liked: Cleanliness, staff & service, property conditions & facilities
a million dollars view of Mt.Fuji
there was something went wrong regarding the booking, It booked the room for 4 nights stay with a private onsen room but found out that I had book the non onset room, the hotel had found me the private onsen room on the 4th night with an extra charge. the air conditioned was not working properly, it happened that I had to ask for a standing fan. Too bad for such the beautiful room with a million dollar view of Mt.Fuji. The meal, breakfast and dinner were such a wonderful experience. simply awesome.
Stayed 4 nights in Jul 2018

10/10 Excellent

Junhui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Anonymous , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view of Fuji Mountain
We stayed in a room with Mountain View at extra charge but it was worth it. Got an excellent view of the Fuji Mountain. The room was clean and spacious. The hot spring was good. The staff were courteous and helpful. The only thing we were not completely satisfied was the quality of the food. Just so so, not quite up to standard. We were v disappointed at the sashimi course. We have never encountered such tiny pieces of sashimi before. We are seasoned travelers and had many dinners at hit spring hotels in Japan before. This is the most disappointing one.
Stayed 1 night in Apr 2018

10/10 Excellent

Mandanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Suk Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing & excellent

8/10 Good

Anan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

2/10 Terrible

Abdulrahman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steer clear of this place.
The worst hotel that I have visited during my stay in Japan, as well as all the hotels that I have ever visited in my lifetime. The 5 star rating was very misleading. Ill be going through the issues as follows: 1. The food was awful, most of it was served cold and tasted bland. We requested warm and cooked food when they served the opposite. 2. Food servers ignored our requests out of their negligence and our server took 40 minute intervals between every serve. 3. The hotel only serves breakfast and dinner, so you are bound to go around town looking for a decent restaurant for lunch and let me tell you this, most of the restaurants are closed by lunch time. 4. The restroom was depressing, it is small and smelly. 5. The room was advertised to fit 4 people, when in reality it barely fits 2 people. 6. The walls are very thin, we woke up mid night to the sounds of motorcycles racing. The only positive thing about this hotel is the view of Mt. Fuji, the rest is awful. The price paid does not meet the service presented.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness
Beautiful views but everything else leaves much to be desired.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Mt.Fuji view
I enjoyed the view of Mt. Fuji from the roomvery well. Food and hot spring are nice, too!
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ryokan spa in Mt Fuji
This was our second trip there within 3 months! It's the best location overlooking the lake. The food is incredible and the outdoors mineral spa is so zen. Kozantei Ubuya is definitely one of our all time fav spas. We will be back.
Stayed 1 night in Oct 2017

10/10 Excellent

Zack Wang, Taipei, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in the area
The service was impeccable, the hotel offered a wide range of services for your relaxation. It's simply an amazing experience staying in here.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was lovely with a beautiful view of Mt Fuji. The onsen was fantastic with beautiful outdoor pools.
Stayed 1 night in Sep 2017

10/10 Excellent

Leigh, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Japanese ryokan/spa with views
Wonderful way to relax after climbing Mt Fuji. Excellent views of lake and Mt Fuji. Attentive staff and great experience of Japanese living
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and quality
A quality hotel with excellent view of the Fuji mountain and the lake. Very good service and maintenance of the room. Sure will come back and recommend others to go.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth the price
stunning view of mt Fuji right from the full height window. dinner and breakfast was great with excellent service. it may seem a bit pricey, but totally worth it
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location with great view of Lake Kawaguchi, but due to the weather we are unable to see Mt. Fuji. Both BF and Dinner were great!
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Ryokan with gorgeous lounge for viewing Mt Fuji. Rooms are spacious with excellent view.
Stayed 3 nights in Jun 2017

10/10 Excellent

MerryMag, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST - Awesome View Of Mt Fuji
Ubuya has the best view of Mt Fuji in Lake Kawaguichi and we are very happy with our stay there. The Superior Room is very large and dinner is awesome. Service staff is also well trained & good. But the highlight is to be greeted by a snow capped Mt Fuji early in the morning and the shores of the Lake were covered by snow and glitters. What a beauty to behold.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel with great view
Amazing hotel, awesome hot springs, fantastic food. Selling point is direct view of the lake and Mt. Fuji, but sadly Mt. Fuji did not want to come out of the clouds during my stay. Best part was the staff's service, so friendly and considerate. Most incredible sight was when guests were leaving in the complimentary shuttles, staff would stand outside and wave the guests off until the shuttle drove around the corner... only in Japan!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view
Food is terrific. Wish I can have more time staying on so I can try the massage as well. Will definitely choose same hotel for next visit. Highly recommend to friends.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Great room and view with a fantastic onsen, dinner and breakfast

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would visit again in a heartbeat
Spectacular view of lake and Mt Fuji from our room. Really amazing hot spring baths in the hotel with seven different rooms many looking out over Mt Fuji. Really friendly staff help explain what to do. Food was also outstanding- seasonal Kaiseki meals prepared with vegan and pescatarian requests. Just cross the street and you are on the walking path around the lake. Shuttle bus pick up from train station. Pleasant welcome with tea and treats.

10/10 Excellent

PETER, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delicious Kaiseki - wonderful service
We stayed two nights and were desperately disappointed to leave so soon. Yes this is an expensive hotel but you get what you paid for. We will certainly be back once we are fit enough to climb to the summit of Fuji-san. Thank you Kozantei Ubuya

8/10 Good

Mongkhon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cheery M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Recommended
I was on vacation with my family to Japan, after a week of traveling we were very tired, and before going back to my country, we visited Kawaguchiko and chose Kozantei Ubuya. All the family members can be relaxing, the hotel staff very helpful, Dinner and breakfast were tasty and convenient hot spring.

8/10 Good

Yee Lam, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
The room view is amazing, just beside the lake and can see mt. Fuji without any blocking. I stayed a night in the japanese style room. It's very comfortable and the futon bed was surprisingly soft that I didnt feel I was sleeping on the floor. Dinner and breakfast were very tasty and beautiful, we had sashimi and japanese beef shabu shabu. That were so good! The staffs are very helpful and nice. They provided god service and can pick you up directly from the railway station to the hotel. Overall, I did enjoy the hotel.

10/10 Excellent

Lena, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking view of Mt Fuji
We had a corner deluxe suite so the room was huge with a spectacular view of Mt Fuji! Though the hotel showed signs of aging, everything was well appointed. The separate Onsens had 2 floors each, both with great views of the lake and Mt Fuji. Service at the restaurant could have been better but the meals that were included were very good.

10/10 Excellent

Sunil, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, some tips for foreign travelers
We spent 2 nights here, and the meals alone were so gorgeous and delicious -- we probably got our money's worth from the 6-course dinners alone! We had a stellar view of Mount Fuji when we woke up, which I totally appreciated and made the trip here all the worth it. The complimentary coffee/tea service in the morning and afternoon were perfect, and the infused relaxing tea service at night was sublime. We took full advantage of the public baths, which themselves had gorgeous views of the lake and mountain. Some tips --- for the price we paid, I would've expected the staff to be a bit more conversant in English. For instance, we were trying to ask questions about the set courses we were about to eat, and our waitress struggled and couldn't answer us. I don't expect fluent English, but for a 5-star hotel like this one, I'd have hoped for a higher-level of engagement for non-Japanese speaking folks. The other thing I wish I knew before -- we checked out at 11 am, and just wanted to sit in the relaxation lounge for a few hours before our 3 pm train. However, they advised us they're cleaning the entire hotel between 11 and 2, so we had to leave the premises. I thought that was a little off-putting, but we ended up walking around the lake and grabbing a nice lunch in town (only 20 min walking away), so it worked out well. Alas, those were the only things...great stay, and for the food and huge room (with very convenient twin sinks).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel stay ever!
definitely worth the price. love the onsen and dinner and of course the view!

8/10 Good

ka kui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice good view even thought it was a cloudy day, missing the Fuji mt view was said, nice environment along the coast was a good alternative. Not nice without WIFI in room, only at lobby.....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday retreat!!
Probably one of the best hotel to view Fujisan and Lake Kawaguchiko from your room. Very spacious onsen facilities. Dinner serving was a bit slow, if you are not in a hurry there is no big deal.