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Reviews of KOKO HOTEL Fukuoka Tenjin

2.5 out of 5
KOKO HOTEL Fukuoka Tenjin
1-22-14, Imaizumi, Chuo-ku, Fukuoka, Fukuoka

Reviews

8.2

Very good

Rating 10 - Excellent. 96 out of 237 reviews" "
Rating 8 - Good. 84 out of 237 reviews" "
Rating 6 - Okay. 35 out of 237 reviews" "
Rating 4 - Poor. 16 out of 237 reviews" "
Rating 2 - Terrible. 6 out of 237 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kwok Kuen

Travelled with family
Disliked: Cleanliness
Convenient
Stayed 3 nights in Jan 2024
Response from KOKOHOTEL福岡天神 on 4 Feb,2024
Thank you for your visit our Hotel this time.Also thank you for your feedback to us.We will try to provide more better service to customer.Thank you.

6/10 Okay

JUDITH

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from front staff on 14 Dec,2023
Dear JUDITH,Thank you so much for using our hotel service. We are grateful to have you in our hotel. We are so happy to hear that you enjoyed your experience in our hotel. We are hoping for you will come and visit us again. We always look forward to welcome to you.Best regards,KOKO HOTEL福岡天神

10/10 Excellent

julee

Stayed 5 nights in Oct 2023

8/10 Good

Christopher Lup Meng

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It'll be good if there's hotel dining areas with simple breakfast.
Stayed 9 nights in Jun 2023

10/10 Excellent

YUKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying here. Recommended!!
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Clean, nice location. For ice cubes, ask at the front desk. I only saw one vending machine and one washer / dryer, so plan ahead.
Stayed 1 night in Feb 2022

4/10 Poor

Sasaki

Business traveller
Disliked: Cleanliness, staff & service
not worth to revisit
there is no refrigerator in a room. pajamas are creepily old and didn't even wanna touch. there is only coffee. as i don't drink coffee, i never go back there
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it. I always booked this hotel every time I go to Fukuoka as it’s just a minute walk to the bus station and train station also the subway specially the malls.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend getting this hotel as it was clean and big and quiet as well.
Stayed 2 nights in Mar 2021

8/10 Good

Sin Man

Liked: Staff & service, property conditions & facilities
房間很大也很舒適，唯一不足是沒有智能電視
Stayed 3 nights in May 2024
Response from KOKO HOTEL福岡天神 on 20 May,2024
感謝您與我們同在。 如果有機會，我們期待再次見到您

10/10 Excellent

Yuji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔&快適
Stayed 1 night in May 2024
Response from KOKOHOTEL福岡天神 on 15 May,2024
この度は、当館をご利用いただき誠にありがとうございます。またお忙しい中口コミにご投稿頂きまして、重ねてお礼申し上げます。快適にお過ごし頂けたようで、スタッフ一同幸いでございます。より一層お客様にご満足して頂けるよう、スタッフ一同日々精進して参りますので、また機会がございましたらご利用いただければ幸いでございます。お客様のお越しをスタッフ一同心よりお待ち申し上げております。KOKO HOTEL福岡天神

10/10 Excellent

??

Liked: Cleanliness
ホテルの方の感じもよく、ゆっくり休む事が、できました。お世話になりました
Stayed 1 night in May 2024
Response from KOKO HOTEL福岡天神 on 15 May,2024
この度は、当館をご利用いただき誠にありがとうございます。またお忙しい中口コミにご投稿頂きまして、重ねてお礼申し上げます。快適にお過ごし頂けたようで、スタッフ一同幸いでございます。より一層お客様にご満足して頂けるよう、スタッフ一同日々精進して参りますので、また機会がございましたらご利用いただければ幸いでございます。お客様のお越しをスタッフ一同心よりお待ち申し上げております。KOKO HOTEL福岡天神

8/10 Good

Fumihisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KOKO HOTEL福岡天神 on 6 Apr,2024
この度は、当館をご利用いただき誠にありがとうございます。またお忙しい中口コミにご投稿頂きまして、重ねてお礼申し上げます。快適にお過ごし頂けたようで、スタッフ一同幸いでございます。より一層お客様にご満足して頂けるよう、スタッフ一同日々精進して参りますので、また機会がございましたらご利用いただければ幸いでございます。お客様のお越しをスタッフ一同こころよりお待ち申し上げております。

8/10 Good

????

Stayed 1 night in Mar 2024
Response from KOKOHOTEL福岡天神重 on 19 Apr,2024
ご利用ありがとうございます。またのご利用お待ちしております。

8/10 Good

Hikari

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from KOKOHOTEL福岡天神 on 29 Mar,2024
Thank you so much for taking your time to review. We are grateful to have you in our hotel. We are so happy to hear that you enjoyed your experience in our hotel. We are hoping for you will come and visit us again. We always look forward to welcome to you.Best regards,KOKO HOTEL福岡天神

8/10 Good

yuuka

Stayed 1 night in Mar 2024
Response from KOKOHOTEL福岡天神 on 17 Apr,2024
Thank you so much for taking your time to review. We are grateful to have you in our hotel. We are so happy to hear that you enjoyed your experience in our hotel. We are hoping for you will come and visit us again. We always look forward to welcome to you.Best regards,KOKO HOTEL福岡天神

6/10 Okay

YASUO

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
立地条件は良く、駅も近く繁華街にも近くて便利でした♪ 他の人の投稿にもあるように、部屋の掃除が行き届いてない。 ベッドの頭元に電話が置いてあるけれど、その台の中はかなり埃がたまり汚かった... 立地やスタッフの対応は良かっただけに残念です...
Stayed 2 nights in Mar 2024
Response from KOKOHOTEL福岡天神 重 on 18 Mar,2024
今回KOKOHOTEL福岡天神をご利用頂き誠にありがとうございます。 ホテルのご利用の際ご不備な所がございまして大変申し訳ございません。 当ホテルはお客様のご満足のために、より良い様々なサービスをご提供していく所在でございますので、何卒宜しくお願い申し上げます。

6/10 Okay

Man Wai

Travelled with partner
隔音不夠，聽到外面馬路車聲。 附近購物和飲食方便。
Stayed 2 nights in Feb 2024
Response from KOKOHOTEL FUKUOKA TENJIN on 21 Feb,2024
Thank you very much for using our hotel this time. Thank you for taking the time out of your busy schedule to leave a review. We look forward to using your service again if you have the opportunity.

10/10 Excellent

DONGYUN

Stayed 1 night in Feb 2024
Response from KOKOHOTEL FUKUOKA TENJIN on 17 Feb,2024
Thank you for using our hotel this time. We are glad that you enjoyed your stay with us. We look forward to using your service again if you have the opportunity.

10/10 Excellent

SEUNGYOON

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from front staff on 2 Feb,2024
Thank you for your visit our Hotel this time.Also thank you for your feedback to us.We apologize for any inconvenience during you stay.We will try to provide more better service to customer.Thank you.

10/10 Excellent

Sung gyun

Stayed 3 nights in Jan 2024
Response from KOKOHOTEL福岡天神 on 23 Jan,2024
Thank you so much for taking your time to review. We are grateful to have you in our hotel. We are so happy to hear that you enjoyed your experience in our hotel. We are hoping for you will come and visit us again. We always look forward to welcome to you.Best regards,

8/10 Good

Ji young

Stayed 1 night in Jan 2024
Response from KOKOHOTEL福岡天神 on 23 Jan,2024
Thank you so much for taking your time to review. We are grateful to have you in our hotel. We are so happy to hear that you enjoyed your experience in our hotel. We are hoping for you will come and visit us again. We always look forward to welcome to you.Best regards,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
這間旅館位置絕佳，房價也算便宜。本次入住二間：一間的浴簾發霉，蓮蓬頭破損；另一間則是水龍頭和水槽分離，希望可以再加強硬體的維護會更好。
Stayed 2 nights in Jan 2024
Response from KOKOHOTEL福岡天神 on 21 Jan,2024
Thank you for staying with us. We apologize for any inconvenience caused to you regarding our facilities. We will take your feedback seriously and strive to improve. Thank you for your continued support of KOKOHOTEL Fukuoka Tenjin.

6/10 Okay

BOON YAN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from A on 15 Jan,2024
Thank you for your visit our Hotel this time.Also thank you for your feedback to us.We apologize for any inconvenience during you stay.We will try to provide more better service to customer.Thank you.

10/10 Excellent

MASAYUKI

Stayed 2 nights in Jan 2024
Response from KOKOHOTEL福岡天神 on 29 Jan,2024
この度は当館をご予約頂き誠にありがとうございます。また機会がありましたらお待ちいたしております。

10/10 Excellent

Da gyeom

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from FRONT　STAFF on 28 Dec,2023
Dear Da gyeom,　Thank you so much for using our hotel service. We are grateful to have you in our hotel. We are so happy to hear that you enjoyed your experience in our hotel. We are hoping for you will come and visit us again. We always look forward to welcome to you.Best regards,KOKO HOTEL福岡天神

10/10 Excellent

YongHun

Stayed 2 nights in Nov 2023
Response from KOKOHOTEL福岡天神 on 14 Dec,2023
Dear JUDITH,Thank you so much for using our hotel service. We are grateful to have you in our hotel. We are so happy to hear that you enjoyed your experience in our hotel. We are hoping for you will come and visit us again. We always look forward to welcome to you.Best regards,KOKO HOTEL福岡天神

10/10 Excellent

SEOKMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from KOKOHOTEL福岡天神 on 22 Nov,2023
ご宿泊ありがとうございます。今後ともKOKOHOTEL福岡天神を宜しくお願い致します。

4/10 Poor

Junji

Disliked: Cleanliness, amenities, property conditions & facilities
照明が暗すぎ。照明のスイッチが壊れてる。ブラインドカーテンが壊れてる。
Stayed 1 night in Nov 2023
Response from KOKOHOTEL福岡天神 on 22 Nov,2023
ご宿泊ありがとうございます。設備面でご不快な思いをさせてしまい誠に申し訳ございません。頂いた内容を真摯に受け止め改善に努めてまいります。今後ともKOKOHOTEL福岡天神を宜しくお願い致します。

8/10 Good

takashi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

KYUHWA

Liked: Staff & service
Disliked: Cleanliness
위치좋고 방크고 침대 편안하고 깔끔한데 호텔 들어가면서부터 짠내가나요 방에서도 노숙자냄새라고해야하나 짠내가 너무 심해요 화장실도 그렇고요 환기가 안되어서 그런지 냄새때문에 다시는 안가고 싶어요 ㅠ
Stayed 2 nights in Oct 2023

10/10 Excellent

DAIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
흡연룸 뷰가 좋았고 역에서 거리감, 정류장 앞 뭐든 다 좋았습니다 편의점이 근처에 없는게 아쉽지만 길건너나 골목으로 두개는 있어서 좋았습니다. 거리에서도 안쪽이라 시끄러운거 없이 잘 지낼수 있습니다. 단점이라곤 샤워기가 높은거뿐이네용 수압도 쎄고 온수도 잘 나와용 앞으로 후쿠오카 오면 이용하려구요 ㅎㅎ
Stayed 2 nights in Sep 2023

8/10 Good

Yoshitaka

Stayed 1 night in Oct 2023

10/10 Excellent

キミエ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフさんの対応は素晴らしいですよ。お部屋の感じもシンプルで雑味も無く、ホテルライフは十分寛げました。ホテルさん側の配慮のおかげで女性の1人旅でも安心出来る環境でした。何処へ行くのにも利便性が良く、行きたい所にスマートに行く事が出来ました。天神のど真ん中の立地にもかかわらず、価格もリーズナブル。一度泊まるとクセになるホテルでした。スタッフさんにはたくさんサポート頂きありがたかったです。
Stayed 2 nights in Sep 2023

10/10 Excellent

MEI YAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點方便, 房間舒適
地點好, 房間夠大舒適,好近有大型藥妝,又近天神屋台,交通方便,附近有500yen元祖拉麵好食又抵食,下次都會入住
Stayed 2 nights in Sep 2023

8/10 Good

lai king

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便好住
整體滿意,地點超方便又多嘢食同商場行街.如要改善的地方、房間燈光太暗要到前台多取一盞枱燈才光一點點、床褥太淋枕頭較太扁、廁所擺放空間太少. 下次再去都會再選擇比酒店
Stayed 4 nights in Sep 2023

8/10 Good

Setsuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅に近く便利でした
Stayed 1 night in Aug 2023

6/10 Okay

Eric Yui Wang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
地點方便
在熱門的旅遊旺季, 吸煙樓層也是恩賜,感恩. 房間比一般的連鎖集團酒店要大一點點. 不過不失.地點也方便, 到大宰府也不用半小時.
Stayed 3 nights in Aug 2023

6/10 Okay

AKEMI

Disliked: Staff & service, amenities
便利な立地だけど、ホテル自体が分かりづらい。チェックインの時のスタッフさんの態度が、ちょっと冷たかった。部屋にスリッパが無かったのと、夜帰ってきたらフロントのとこに置いてある、アメニティと一緒に置いてるコーヒーが空っぽだった。
Stayed 1 night in Aug 2023

10/10 Excellent

JeongHun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

Mieko

Stayed 1 night in Jul 2023

6/10 Okay

Kit wai karen

Stayed 3 nights in Jul 2023

10/10 Excellent

KA WA ANITA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店積極解決問題
酒店地點在天神南站西12出口行幾分鐘就到，附近有三越，大丸，Donki，多間藥莊也非常方便。我們住7個晚上，因此就在機場買了兩個出名的芝士蛋糕，想著隨後可慢慢享用，怎知第一晚入住時，發現雪櫃內是熱的，通知前枱，她說是 雪櫃是 working , 我們沒有爭辨只好將其中一個蛋糕放在前枱的雪櫃，另一個當晚兩個人唯有食晒佢，當然係非常之濟。當晚我哋對酒店非常失望，覺得旅程開始就這樣，就買水果同一些飲品都冇得雪凍但都要繼續住，當時有D不高興。到第二天我們繼續行程，第二晚回酒店發現酒店換了另一個雪櫃，我哋非常高興酒店積極解決問題，隨後旅程非常順利愉快。酒店大堂有日用品自取環保又方便，房間寬濶放兩個大喼完全不是問題，整體都非常滿意。
Stayed 7 nights in Jun 2023

8/10 Good

Ji young

Stayed 1 night in May 2023

8/10 Good

Taro

Stayed 1 night in May 2023

2/10 Terrible

hiroyuki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
全然良くなかった
Stayed 1 night in May 2023

6/10 Okay

Yoko

駅から少し歩く
Stayed 1 night in Apr 2023

10/10 Excellent

Shoko

Stayed 1 night in Apr 2023

6/10 Okay

シゲミツ

Stayed 1 night in Apr 2023

10/10 Excellent

Tsz Chung

Stayed 1 night in Apr 2023