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Reviews of Hotel Pen Mutiara

3 out of 5
Hotel Pen Mutiara
Wisma Nelayan Pelabuhan LKIM, George Town, Pulau Pinang

Reviews

5.8
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 0 out of 7 reviews" "
Rating 6 - Okay. 4 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

Reviews

6/10 Okay

Noor Hanis

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2020

6/10 Okay

IsmailHani

Travelled with family
Disliked: Property conditions & facilities
Late check out time
Stayed 1 night in Sep 2019
Response from rp on 20 Oct,2019
can

10/10 Excellent

Ahmad Fazli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
The food was outstanding, spacious room, good staff. Value for money.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
kolam tak best
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beyond words and thoughts
Check-in and Service staff is swift and efficient. Other than that, all fail beyond words... Arrived midnight, no proper signage to led to hotel lobby (its a Restaurant and Hotel). Given room 202, went up and realized the corridor w/o air-con, hence smell linger. Went into the room, stuffy and smelly, even the free water bottles r warm! Spacious room but it doesn't help with a extremely lousy and loud air-con, which need around 1/2hr to cool the room. Dusty floor, no telephone, 8 local tv channels to choose... Slept and woke up by water droplets hitting on me from air-con. Since no phone, i pack up all my stuff, went down to request room change to 210. Same room conditions w/o water droplets. Its explain why Agoda doesn't have this hotel as recommendation. Hotel.com should follow.
Stayed 1 night in Jun 2019
Response from Staff on 11 Jul,2019
Im So Sory For My Service. 1000 Apologies for the inconvenience. We will upgrade service, Thank you for the comments

4/10 Poor

Tg

Travelled with family
Disliked: Amenities, property conditions & facilities
Aircon was not working well in the first 8hours after checking in and the noise was extremely distracting at night. Like other review mentioned the towel was poorly stained with many black marks on it. Booked a shuttle service and cancelled afterward with the receptionist but the taxi driver still appeared on 2nd day, failure in communication. Location is the 15min away from airport but nothing in surrounding.
Stayed 1 night in Apr 2019

6/10 Okay

Takashi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020