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Reviews of Merchant Hotel

3.5 out of 5
Merchant Hotel
55 Jalan, George Town, Penang

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 206 reviews" "
Rating 8 - Good. 101 out of 206 reviews" "
Rating 6 - Okay. 44 out of 206 reviews" "
Rating 4 - Poor. 7 out of 206 reviews" "
Rating 2 - Terrible. 8 out of 206 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Bing Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and historical area.
Stayed 3 nights in Feb 2024

10/10 Excellent

LIANGZHU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Siak Puah

Liked: Staff & service
Stayed 4 nights in Jul 2023

2/10 Terrible

Philip Puay Koon, Singapore

Disliked: Staff & service, property conditions & facilities
Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Stayed 3 nights in May 2023

8/10 Good

Soo Men

Liked: Cleanliness
Stayed 2 nights in Feb 2023

8/10 Good

Daniel

Stayed 2 nights in Sep 2022

6/10 Okay

BOON KHIM

Disliked: Cleanliness
Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
Stayed 4 nights in Jul 2022

10/10 Excellent

Cheah Chee Seong

Stayed 2 nights in Jun 2022

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old hotel conveniently located
It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Stayed 1 night in Apr 2022

8/10 Good

KAR CHOON

Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Stephen-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022

2/10 Terrible

Phoon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience stayed in Merchant Hotel
Stayed 2 nights in Jan 2022

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Mithrra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay
Stayed 1 night in Dec 2021

10/10 Excellent

Siti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
clean, good air con, location good, good services, friendly.
Stayed 1 night in Apr 2019
Response from Merchant Hotel on 17 May,2019
Thank you for your valuable feedback. Regards, Merchant Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Location
one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Elsie, Sabah

Liked: Cleanliness, staff & service, room comfort
Convenient but depend on the purpose of visit there
Stayed 3 nights in Jan 2019

6/10 Okay

Anonymous

Liked: Room comfort
Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Stayed 2 nights in Dec 2018
Response from ALIF on 30 Dec,2018
Thanks for staying with us. We appreciate your feedback and we will address this directly!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018
Response from Customer Service Officer on 19 Dec,2018
Thank you for your valuable feedback.

6/10 Okay

Kwan Seong

Disliked: Property conditions & facilities, room comfort
Good for tourism stay
Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Stayed 2 nights in Dec 2018
Response from Customer Service Officer on 19 Dec,2018
Thank you for your valuable feedback.

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2018
Response from Customer Service Officer on 19 Dec,2018
Thank you for your valuable feedback.

2/10 Terrible

Chia keong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from CSO on 19 Dec,2018
Thank you for your valuable feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Hotel Manager on 30 Oct,2018
Thank you for your reviews. Looking forward to see you in Merchant Hotel again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Customer Service Manager on 25 Oct,2018
Thank you for staying with Merchant Hotel. We appreciate your valuble feedback. Hope to see you again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2018
Response from Customer Service Manager on 25 Oct,2018
Thank you for staying with Merchant Hotel. We appreciate your valuble feedback. Hope to see you again in the future.

8/10 Good

Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fanasty
Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Stayed 3 nights in Sep 2018
Response from Customer Service Manager on 25 Oct,2018
Thank you for staying with Merchant Hotel. We appreciate your valuble feedback. Hope to see you again in the future.

8/10 Good

Chun Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Hafiz (Management Trainee) on 14 Aug,2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Stayed 1 night in Aug 2018
Response from Hafiz (Management Trainee) on 14 Aug,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Wpl, Penang Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything seems perfect, but the air condition is noisy, have to be awared on this
Stayed 1 night in Jul 2018
Response from IMAN ( HOTEL MANAGER ) on 22 Jul,2018
Dear WPL, Greetings from Merchant Hotel Penang ! Thank you for writing us a review. We value your feedbacks as it is one of the important part for us to keep improving.

10/10 Excellent

Aini, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access. Room & toilet very clean.
Stayed 2 nights in Jul 2018
Response from IMAN ( HOTEL MANAGER ) on 22 Jul,2018
Dear Greetings form Merchant Hotel Penang ! Thank you for your review and hope to see you back soon

4/10 Poor

W.William, Singapore

Liked: Cleanliness, room comfort
Disliked: Staff & service
1 hour check in
Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Stayed 3 nights in Jul 2018
Response from IMAN ( HOTEL MANAGER ) on 22 Jul,2018
Dear William, Thank you for your review, kindly please to be inform they are doing daily briefing as a normal daily task everyday to pass the important information daily. WE LOOK FORWARD TO WELCOME YOU STAY AT MERCHANT HOTEL PENANG !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from IMAN ( HOTEL MANAGER ) on 22 Jul,2018
Dear Value Guest, Greetings form Merchant Hotel Penang ! Thank you for your review and hope to see you back soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Stayed 1 night in Jun 2018
Response from Hafiz (Management Trainee) on 15 Dec,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Nice
Stayed 1 night in Jun 2018
Response from Aliff ( Front Office Supervisor) on 22 Jul,2018
Dear Value Guest, Greetings from Merchant Hotel Penang! Thank you for your review about Merchant Hotel Penang! We hope to see you again soon.

8/10 Good

Mior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice affordable hotel.
Overall.. nice hotel at affordable price. We got a room with balcony. Unfortunately the shower was broken and the maintenance guys repaired it promptly. The hotel itself is centrally located.
Stayed 1 night in Jun 2018
Response from Aliff ( Front Office Supervisor) on 22 Jul,2018
Dear Mior, Greetings from Merchant Hotel Penang! Thank you for your review about Merchant Hotel Penang! We hope to see you again soon.

6/10 Okay

TEY

Liked: Cleanliness, property conditions & facilities, room comfort
No enough place for guests to sit at the lobby while waiting to check-in.
Stayed 1 night in Jun 2018
Response from Aliff ( Front Office Supervisor) on 22 Jul,2018
Dear TEY, Greetings from Merchant Hotel Penang! Thank you for your review about Merchant Hotel Penang! We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice Hotel with conveniently location
Overall satisfactory except there is club near the hotel with high level of noise at night and limited parking
Stayed 2 nights in May 2018
Response from IMAN ( HOTEL MANAGER ) on 10 Jun,2018
Dear Customer, Greetings from Merchant Hotel Penang ! Thank you for writing us a review. We value your feedbacks as it is one of the important part for us to keep improving. Regards, Iman (Hotel Manager)

10/10 Excellent

bee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice room,near with sup hamed and hameediah.bathroom clean and nice room.
Stayed 1 night in May 2018
Response from IMAN ( ASST HOTEL MANAGER ) on 12 May,2018
Dear Customer, Greetings form Merchant Hotel Penang ! Thank you for your review and hope to see you back soon. Regards, Iman ( Assistan Hotel Manager)

6/10 Okay

ed, Singapore

Liked: Property conditions & facilities
Disliked: Staff & service
Disappointing Check-in
To be told that one can only check-in at 3pm is simply going overboard. I was alone at 1.30pm for my check-in & was told check-in is 3pm & there are no rooms ready, surely there is One room for me?? After-all, check-out time is 12noon, so there is enough time to clean some rooms to cater for the early birds. Front office staff not very enthusiastic.
Stayed 3 nights in Apr 2018
Response from IMAN on 25 Apr,2018
Dear Ed, Greetings from Merchant Hotel Penang ! Thank you for writing us a review. We value your feedbacks as it is one of the important part for us to keep improving. Regards, Iman ( Asst. Hotel Manager)

6/10 Okay

Kang , Singapore

Liked: Cleanliness, staff & service
Cheap Hotel
The hotel is next to the mosque and during prayer time, it will be extreme noisy. Especially during 4.00am to 6.00am.
Stayed 3 nights in Apr 2018
Response from IMAN ( ASST HOTEL MANAGER ) on 20 Apr,2018
Dear Kang, Greetings from Merchant Hotel Penang ! This is command when you are travelling to Muslim country or if you are malaysian you will know the timing of muslim prayer time. Merchant Hotel Penang located in the middle of World Heritage area, there so many heritage mosque, heritage temple & heritage church in one area. We appreciate your comment very much.

8/10 Good

Gaaya, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My opinion towards the hotel
It's really a nice hotel... I really like the room that I booked... It's is very clean n neat... The services are also
Stayed 1 night in Apr 2018
Response from IMAN ( ASST HOTEL MANAGER ) on 18 Apr,2018
Dear Gaaya, Greetings form Merchant Hotel Penang ! Thank you for your time to review Merchant Hotel Penang. We appreciate your comment and compliment very much

8/10 Good

S, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in city. Bus stop just outside.
Both reception and check out staff are great, esp Cherry who let me extend check out by abt 40 min. Room ok, bed comfortable. All basic toiletries available. Close proximity to chowrasta, food shops and CAT stop. Breakfast not fantastic but sufficient.
Stayed 2 nights in Apr 2018
Response from IMAN ( ASST HOTEL MANAGER ) on 6 Apr,2018
Dear S Greetings from Merchant Hotel Penang ! It was a great pleasure welcoming you over to our hotel and our staff will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again.

4/10 Poor

Lim

Disliked: Staff & service, room comfort
Remember to double check your receipt!
Charged twice for Heritage fee, one during checkin and the other upon checkout.
Response from Iman on 7 Sept,2018
Dear Lim, Thank your for your kind review !

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Location is walking distance to Chinatown & Komtar. Clean and spacious room. Limited variety for breakfast but ok. Wifi was intermittent. Helpful and friendly staff. Would come back again.
Stayed 1 night in Feb 2018
Response from Iman on 16 Feb,2018
Dear Lee, We are deeply humbled and thankful for such an amazing review. Your appreciation of our property and services are greatly appreciated. We do work hard to ensure all of our guest have an enjoyable stay with us. Regards, Iman ( Assistant Manager)

8/10 Good

Ian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2018
Response from Iman on 21 Feb,2018
Dear Customer, Thank you for your review about Merchant Hotel Penang !.We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room & good location
I stayed in this hotel twice --it's good to stay & worth your money -it's easy to travel not far from bus station -
Stayed 2 nights in Nov 2017
Response from The Management on 17 Nov,2017
Thank you for writing us a review. We value your feedbacks as it is one of the important part for us to keep improving.

8/10 Good

Mohamed Razak

Enjoyable stay
Overall it's okay
Stayed 2 nights in Aug 2017