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Reviews of Hotel Clad

3.5 out of 5
Hotel Clad
Fukazawa, 2839-1, Gotemba, Shizuoka

Reviews

9.2

Wonderful

Rating 10 - Excellent. 461 out of 689 reviews" "
Rating 8 - Good. 165 out of 689 reviews" "
Rating 6 - Okay. 45 out of 689 reviews" "
Rating 4 - Poor. 12 out of 689 reviews" "
Rating 2 - Terrible. 6 out of 689 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Si Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

cheng mao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with Mount Fuji view and there's a private onsen available beside the hotel. There's also a large premium outlet just beside the hotel. The food in the hotel is great too. Overall, it is a wonderful experience staying at this hotel. Will stay at this hotel again when I come to visit Mount Fuji next time.
Stayed 1 night in Apr 2024

10/10 Excellent

Yukiko, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel for this cost. We can highly recommend to everyone.
Stayed 3 nights in Apr 2024

10/10 Excellent

Memie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel. The room is great, quite spacious, and the layout is practical.
Stayed 1 night in Apr 2024

10/10 Excellent

Boon Yen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mount Fuji view rooms are beautiful! Waking up to Mount Fuji view from the window looks like it’s an art piece in the room! Walkable distance to Gotemba Outlet with lots of shopping and dining options. Hotel is able to send luggage from Clad to Tokyo or any part of Japan. 👍 free public and paid private onsen bath for hotel guests. Highly recommend!

10/10 Excellent

YanKit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lobby view of mt fuji. Free onsen use for guests and very convenient location to GPO
Stayed 2 nights in Apr 2024

10/10 Excellent

Kawai, Niagara Falls

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Wee Liang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable time during our stay waking up with a great Mt Fuji view. The service is good and communication is not an issue. The location is amazing for a good unblocked view of Mt Fuji from the room/hotel. It is also walkable to the Gotemba Premium Outlet. There is an in-house public onsen and resting area. Private onsen is also available at a price (per hour). We drove during our trip, so the parking is availability and convenience is very important. The only downside we observed during our trip is the heavy traffic during the day. It might be because the route was also shared with the Premium Outlet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kar Hoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with view to Mt. Fuji is wonderful. Room is spacious and comfortable, managed to fit to large check-in luggages, 2 standard carry-ons and backpacks without problem. Staff are friendly and speak English well. Restaurant could get a little busy but offer decent food at reasonable price. Private and public onsen areas are clean and nice. Location is super convenient, parking is validated (free) and easy access to hotel. Will want to come back again.
Stayed 3 nights in Feb 2024

8/10 Good

Bing Hua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night for shopping purpose. Location is right at Premium outlets with a superb Mt Fuji as a backdrop. Staff were friendly & nice. Overall a good place to stay.
Stayed 1 night in Mar 2024

6/10 Okay

Natthida

Liked: Cleanliness
Disliked: Staff & service
The staff should have trained more on service mind especially at the restaurant.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeongmin

Stayed 3 nights in Feb 2024

10/10 Excellent

Kanny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with onsen
The view of mt Fuji at the lobby gives you a wow feel. Level 2 - relaxation and rest areas are unique. Enjoy the onsen. Other than that, nothing much to do. Took a bus from shinjuku to the hotel. Suggest to book an earlier return bus back to city. Or else is shopping again.
Stayed 1 night in Jan 2024

10/10 Excellent

Ven

Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
must stay if you wanna shop
We came here to shop til we drop. This hotel is located right at the outlet. The onsen was a big surprise for me. perfect view of mount fuji. Room was clean and big. Love this hotel
Stayed 1 night in Jan 2024

10/10 Excellent

zorigtbaatar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location with SPA is wonderful.
Stayed 1 night in Jan 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Fong

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very helpful. Hotel is clean and convenient excess to premium outlet.
Stayed 1 night in Dec 2023

10/10 Excellent

Mei Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

STEVEN C

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay and the staff were nice, highly recommended
Stayed 1 night in Dec 2023

6/10 Okay

Joseph

Travelled with family and small children
Hotel location was fantastic. But service standard definitely sub-par.
Stayed 2 nights in Dec 2023

6/10 Okay

CHARMAINE

Travelled with family
near convenient store after gotemba close and near the hotel. if guess reach hotel late there are nothing to eat. and massage only got 2 massage therapist. the hotel only have 3 washing machine and no dryer.
Stayed 2 nights in Nov 2023

6/10 Okay

Weng Yun

Travelled with group
Liked: Cleanliness, amenities
Booked twin room with Mt Fuji view but given a tiny double room with Fuji view and no bathtub. The room was so tight that I had to open my 28 inch hardcase luggage that opens into 2 halves in the entrance area between the sink and the shower room and toilet. The room is not well designed. Fuji view is easily available all around property so it’s not critical. Make sure you get the biggest room for your budget. Unlike another hotel, staff will not send luggage to assigned room even if you arrived early and stored luggage pending room access at 3 pm . The only good things about this hotel are free access to the wonderful onsen and proximity to Gotemba outlet.

10/10 Excellent

Suk Teng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Hoon Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Clad’s staff were amazingly helpful. The public bath overlooked Mt Fuji and provided good respite for the body after a tiring day out. 3 not so great things are: 1) the one and only convenient store is too far from hotel (west side) 2) hotel restaurant closes early at 8pm 3) shuttle to Gotemba Station operates from 10am, and we could not start off early unless we take a taxi out Strongly recommend to drive so that you can go to many lovely places like Oshino Hakkai and Fujinomiya without incurring hefty taxi fare.
Stayed 3 nights in Nov 2023

10/10 Excellent

CHIA YEE REBECCA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and love the hot spring
Stayed 1 night in Nov 2023

10/10 Excellent

Alex chun kit

Liked: Cleanliness, amenities, property conditions & facilities
Nice view, friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Joel

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Scarlet

Liked: Cleanliness, staff & service, property conditions & facilities
Room with amazing view of Mountain Fuji.
Stayed 1 night in Nov 2023

10/10 Excellent

Ee Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kwee Lan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up to the breathtaking view of Mount Fuji, which can also be seen from various directions from Gotemba Premium Outlet which is also a short walk away. Located right next to an onsen which is free access for Hotel Clad guests. Enjoyed my stay tremendously. I hope to come back again!
Stayed 1 night in Nov 2023

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Wong

Stayed 1 night in Oct 2023

10/10 Excellent

Hiu Ling Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Clarence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally right beside the gotemba outlets so super convenient. food options wasnt the best for japan standards in gotemba so you better drive further to eat. room was super small but not unexpected for this price, view of Mount Fuji was amazing, we got perfect view 2 days in a row. lobby view was good and everything was nicely renovated. Value for money.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so pretty! You can see Mt Fuji at any angle. Few minutes walk to the famous Gotemba Premium Outlet, there’s a big public bath for hotel guest too (FOC)! Overall it is a very very pretty hotel! The hotel is quite far from the Kawaguchiko area (at least 1 and a half hr bus ride- not express bus), hence would only recommend staying at the hotel if you’re planning to shop at the premium outlet!
Stayed 1 night in Sep 2023

10/10 Excellent

Kee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Siu Shun Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for shopping. Also love the onsen and massage service at the hotel.
Stayed 1 night in Sep 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We chose to stay here to have plenty of time to visit the Gotemba mall and for the view of Mt Fuji. Getting to the property by public transport was easy. We caught the train to Gotemba, free shuttle to the mall and walked from there. The room was fantastic. A little small but the view made up for it. It was nice and clean and there were good laundry facilities. The staff were polite but not friendly. We arrived around 2:15 and I didn’t realize but check in was from 3pm. Normally I would expect if the room is available they would just let you in early, but it is more like a rule to them so we had to wait 45 minutes and then everyone who was waiting is all checking in at once. They don’t welcome you or anything more personal like that. Very transactional rather than customer experience driven. Overall, we were very happy and it would be 5 stars if the staff and perhaps the policies they work to were more customer focused.
Stayed 1 night in Sep 2023

10/10 Excellent

MASAKO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We live this hotel. Great view of Mt Fuji, and connected to Gotemba outlets. We always do a night here when we visit Japan.
Stayed 1 night in Aug 2023

8/10 Good

Yu Chieh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay if you have extra days for the area
View is amazing but room is small. Location is hard to access and far away from everything. Good thing it’s attached to the premium outlet which gave us something to do during our stay.
Stayed 1 night in Jul 2023

6/10 Okay

Andmag

Travelled with family
Liked: Property conditions & facilities
Restaurant staff are not friendly. Rooms are small, but efficient enough for a night rest.

4/10 Poor

Yunchan

Stayed 2 nights in Jun 2023

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to have more dinning options and transportation from public stations to direct access to the hotel. There is quite some walking distance from the shuttle station, it is not too friendly for guests to bring their own luggages up to the hotel from the outlet.
Stayed 1 night in Jun 2023

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A storm hit on the days we visited Gotemba Premium Outlet mall. We were glad that we booked Hotel Clad which is next to the mall so we did not have to drive out again in the storm and yet able to enjoy shopping, food court and the amazing onsen facilities with many different quiet areas. It was really a shelter in the storm.
Stayed 1 night in Jun 2023

8/10 Good

Logan

Stayed 1 night in Jun 2023