Fusaki Beach Resort Hotel & Villas

4.0 star property
Beach spa retreat, walking distance from Fusaki Beach

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Fusaki Beach Resort Hotel & Villas

Indoor pool, outdoor pool, pool cabanas (surcharge), pool umbrellas
Front of property
In-room safe, desk, blackout curtains, iron/ironing board
4 restaurants, breakfast, lunch, dinner served; barbecue
4 restaurants, breakfast, lunch, dinner served; barbecue

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Free airport shuttle
    Free airport shuttle
  • Bar
    Bar
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
The price is S$172
Price available on 01/12/2024
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Room options

Available filters for rooms
Showing 46 of 46 rooms

Patio Twin Connecting (36m²×2 Rooms), Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
  • 72 sq m
  • Sleeps 10
  • 4 Large Single Beds

Superior Twin Connecting (36m²×2 Rooms), Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
  • 72 sq m
  • Sleeps 10
  • 4 Large Single Beds

Villa Deluxe

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 34 sq m
  • Sleeps 6
  • 2 Large Single Beds

Garden Terrace Family Room, Extra Futon or Sofabed (Max4) for 3rd person and more

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Sofa bed - twin
Blackout curtains
Hairdryer
Bidet
  • 41 sq m
  • Sleeps 7
  • 2 Large Single Beds

Garden Terrace Ocean View, Extra bed or Futon (Max4) for 3rd person and more

Highlights

Terrace
Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
  • 42 sq m
  • Ocean view
  • Sleeps 8
  • 2 Large Single Beds

Garden Terrace Barrier-Free

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 56 sq m
  • Sleeps 8
  • 2 Large Single Beds

Patio Superior Twin [North-wing or South-wing]

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 36 sq m
  • Sleeps 6
  • 2 Large Single Beds

Garden Terrace Standard, Extra bed or Futon (Max4) for 3rd person and more

Highlights

Terrace
Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
  • 41 sq m
  • Sleeps 8
  • 2 Large Single Beds

Superior Twin Room [North-wing or South-wing]

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 36 sq m
  • Sleeps 6
  • 2 Large Single Beds

Family Room with Nature

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 36 sq m
  • Sleeps 5
  • 2 Large Single Beds

Villa Standard

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 30 sq m
  • Sleeps 6
  • 2 Large Single Beds

Ocean View Twin

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 36 sq m
  • Ocean view
  • Sleeps 5
  • 2 Large Single Beds

Superior Japanese Western, Extra Futon for 3rd person and more

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 36 sq m
  • Sleeps 6
  • 2 Large Single Beds

Accessible Room [North-wing or South-wing]

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 47 sq m
  • Sleeps 5
  • 2 Large Single Beds

Villa Family Room

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 30 sq m
  • Sleeps 5
  • 2 Large Single Beds

Garden Suite Villa

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 56 sq m
  • Sleeps 6
  • 1 King Bed

Garden Terrace Connecting Room (41m²×2 Rooms), Non Smoking

Highlights

Terrace
Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
  • 82 sq m
  • Sleeps 13
  • 4 Large Single Beds

Terrace Villa

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 38 sq m
  • Sleeps 6
  • 2 Large Single Beds

Private Pool Villa

Highlights

Private pool
Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
  • 30 sq m
  • Sleeps 5
  • 2 Large Single Beds

Forest Suite Villa

Highlights

Private pool
Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
  • 60 sq m
  • Sleeps 6
  • 1 King Bed

Fusaki Suite

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 71 sq m
  • Sleeps 4
  • 2 Large Single Beds

Family Room with Nature (infant)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 36 sq m
  • Sleeps 5
  • 2 Large Single Beds

Fusaki corner suite

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 70 sq m
  • Sleeps 4
  • 2 Large Single Beds

Superior Twin Room

  • Sleeps 4
  • 2 Single Beds

Villa With Terrace

  • Sleeps 4
  • 1 Single Sofa Bed and 2 Single Beds

Family Room With Nature (infant)

  • Sleeps 3
  • 2 Single Beds

Garden Terrace Family Room, Extra Sofabed(Max4) Or Futon For 3rd Person And More

  • Sleeps 5
  • 1 Single Sofa Bed, 2 Single Beds and 3 Single Futons

Ocean View Twin Room

  • Sleeps 3
  • 2 Single Beds

Family Room With Nature

  • Sleeps 3
  • 2 Single Beds

Garden Suite Villa

  • Sleeps 4
  • 1 King Bed

Superior Japanese Western Room

  • Sleeps 4
  • 2 Single Beds

Patio Superior Twin Room

  • Sleeps 4
  • 2 Single Beds

Garden Terrace Ocean View Room With Tatami (Extra Bed(Max4) Or Futon Only For 3rd Person And More)

  • Sleeps 6
  • 2 Single Beds and 2 Single Sofa Beds

Fusaki Corner Suite

  • Sleeps 2
  • 2 Single Beds

Villa Family Room

  • Sleeps 3
  • 2 Single Beds

Garden Terrace Accessible Room

  • Sleeps 6
  • 2 Single Sofa Beds and 2 Single Beds

Accessible Room

  • Sleeps 3
  • 2 Single Beds

Garden Terrace Standard With Tatami (Extra Bed(Max4) Or Futon Only For 3rd Person And More)

  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

Patio Twin Connecting (36square Meters X 2 Rooms), Non Smoking

  • Sleeps 6
  • 4 Single Beds

Villa Standard

  • Sleeps 4
  • 2 Single Beds

Villa Deluxe

  • Sleeps 4
  • 2 Single Beds

Fusaki Suite

  • Sleeps 2
  • 2 Single Beds

Forest Suite Villa

  • Sleeps 4
  • 1 Single Sofa Bed and 1 King Bed

Villa With Private Pool

  • Sleeps 3
  • 2 Single Beds

GardenTerraceConnectingRoom (41 Square Meters X 2 Rooms) Non Smoking

  • Sleeps 9
  • 4 Single Beds and 2 Single Sofa Beds

Superior Twin Connecting 36sq X2 Rooms Non Smoking

  • Sleeps 6
  • 4 Single Beds

Similar properties

About the area

Map
1625 Arakawa, Ishigaki, Okinawa-ken, 907-0024

What's nearby

  • Fusaki Beach - 5 min walk
  • Ishigaki Yaima Village - 7 min drive
  • Ishigaki Island Ferry Terminal - 8 min drive
  • Ishigaki Island Limestone Cave - 8 min drive
  • Kabira Bay Beach - 17 min drive

Getting around

  • Ishigaki (ISG-Painushima) - 25 min drive

Restaurants

  • ‪石垣島 ミルミル本舗 本店 - ‬14 min walk
  • ‪あらかわ食堂 - ‬6 min drive
  • ‪琉球新天地 - ‬4 min walk
  • ‪海人居食屋源丸新川店 - ‬5 min drive
  • ‪シーサイドBBQ 夏至南風 - ‬7 min walk

About this property

Fusaki Beach Resort Hotel & Villas

Upscale family-friendly resort near Ishigaki Island Ferry Terminal
Located close to Fusaki Beach, Fusaki Beach Resort Hotel & Villas provides a free return airport shuttle, a beach bar and a poolside bar. With a white sand beach, kayaking and snorkelling, this resort is the perfect place to soak up some sun. Indulge in a facial, a massage and a body treatment at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and barbecue. Enjoy the gym, as well as activities, such as fishing and boat tours. Stay connected with free in-room WiFi, and guests can find other amenities, such as an indoor public bath (no minerals) and a terrace.
Additional perks include:
  • An indoor pool and an outdoor pool, with a waterslide, cabanas and sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), babysitting (surcharge) and a dock
  • Motorised watercraft on-site, a vending machine and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 398 rooms include comforts such as air conditioning, as well as perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with bidets and baths or showers
  • 32-inch flat-screen TVs with digital channels
  • Fridges, heating and daily housekeeping

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 9 AM to 5:30 PM at scheduled times
  • Airport shuttle available during limited hours
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 3,500 per person
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • BEACHSIDE GRILL KACHIBAI
  • ISHIGAKI BOLD KITCHEN
  • Lounge Bar ADAN
  • RYUKYU SHINTENCHI(琉球新天地)
  • THE STAR BAR

Family friendly

  • Baby toys
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,573 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Massage
  • Public indoor bath (no minerals)
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Built in 1982
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Meals are not included in the Half Board and Breakfast rate plans for children age 6 and younger.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 01 November to 29 February:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3500 per person
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fusaki Resort Village beach & garden
Fusaki Resort Village beach & garden Ishigaki
Fusaki Village beach garden
Fusaki Village beach garden Ishigaki
Fusaki Resort Village beach garden Ishigaki Island
Fusaki Village beach garden Ishigaki Island
Fusaki Resort Village beach garden Ishigaki
Fusaki Beach Resort Hotel Villas Ishigaki
Fusaki Village beach garn
Fusaki Beach Resort Hotel Villas
Fusaki Beach Villas Ishigaki
Fusaki Beach Villas
Fusaki Beach & Villas Ishigaki

Frequently asked questions

Does Fusaki Beach Resort Hotel & Villas have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 9:00 AM to 8:00 PM. One of the swimming pools is closed seasonally each year from November 01 until February 29.

How much does it cost to stay at Fusaki Beach Resort Hotel & Villas?

As of 31 Oct,2024, prices found for a 1-night stay for 2 adults at Fusaki Beach Resort Hotel & Villas on 1 Dec,2024 start from S$172.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fusaki Beach Resort Hotel & Villas pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Fusaki Beach Resort Hotel & Villas?

Self-parking is free at this property.

What time is check-in at Fusaki Beach Resort Hotel & Villas?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Fusaki Beach Resort Hotel & Villas?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Does Fusaki Beach Resort Hotel & Villas provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 9 AM to 5:30 PM at scheduled times.

Where is Fusaki Beach Resort Hotel & Villas located?

Nestled on the beach, this Arakawa resort is within a 5-minute walk of Tojinbaka and Fusaki Beach. Kannonzaki Lighthouse and Fusaki Kannon-do Temple are also within 15 minutes.

Fusaki Beach Resort Hotel & Villas Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 495 out of 825 reviews" "
Rating 8 - Good. 225 out of 825 reviews" "
Rating 6 - Okay. 66 out of 825 reviews" "
Rating 4 - Poor. 27 out of 825 reviews" "
Rating 2 - Terrible. 12 out of 825 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

XueMing

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

8/10 Good

Jessica, Laguna Beach

The property was very nice modern and clean. The staff was very friendly but they need more English speaking staff. The beach was disappointing, the sand was yellowish and one could hardly walk to the shore because of the small pieces of coral in it. The restaurant Hanare was the best!!!!!! Loved the 10 course dinner. That chef deserves a Michellin star! Great for families with small kids.
Stayed 3 nights in Sep 2024

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Seems very kid friendly which may not be for everyone. Food is good but options limited and expensive. Rent a car and drive around the island which is amazing and largely undeveloped except for farms.
Stayed 2 nights in Jun 2024

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at the property four nights. Arriving to the property was very easy via the hotel shuttle. It’s a quick ride to the hotel, about 25 minutes. The hotel staff were very warm and welcoming when we arrived, a short time before checkin. Anyone who did not speak English, found someone who did. The pool was ideal for children and adults, the beach was clear and calm. Imagine Hawaii, but it’s Japan’s version. The drinks were nice at the bar. The rooms were quite spacious. The gym was awesome, never crowded. The morning breakfast had every option available to mankind. The dinners were amazing at the outside barbecue, it included all you could drink and eat. All the hotel guest were very polite and family oriented. It was a nice place to stay after a busy week across the country. Thank you Fusaki Beach 🙇‍♂️
Stayed 4 nights in Apr 2024

8/10 Good

Vlad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool area and beach, as well as dining options. However, I was SHOCKED when I couldn’t find any deodorant at either one of the hotel stores. They had NAIL CLIPPERS and ALOE SUNBURN GEL but NO DEODORANT!!?
Stayed 3 nights in Mar 2024

8/10 Good

OLIVER

Liked: Cleanliness, property conditions & facilities
Great landscaping and vantage on the sea. Too many rules and hidden costs.
Stayed 7 nights in Feb 2024

10/10 Excellent

Wai Ming Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hideout with a sunset
The resort has everything and and a nice sunset. Everything is fine. Just the English standard of the staff need to improve for non Japanese tourists. One of the staff Ami , was the only one speak English and could help us.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kurumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Kenji

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can basically get everything done within the resort. Great location as it’s right next to the beach, and swimming pool for everyone to enjoy. Unfortunately one of the restaurant were unavailable for the first 2 days of our stay, but plenty of dining options available. Overall a pleasant stay!
Stayed 3 nights in Oct 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

masashi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent !
Stayed 2 nights in Sep 2023

10/10 Excellent

Evelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was unbelievably amazing. I hadn't researched the resort and amenities too much before or after booking, so we were so pleasantly surprised when we arrived. We especially loved all the dining options, which were not wildly expensive and such great quality and value — we looked forward to the breakfast buffet every morning, and our dinner at Haruke which was a full 11 course menu was better than the Michelin star restaurants we ate at while staying in Kyoto during this Japan trip. We've already told all our friends and family about this place, and we can't wait to come back again in the next year or two.
Stayed 3 nights in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2023

8/10 Good

Katrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost perfect, except for the long queue to check in..
Stayed 2 nights in Oct 2022

4/10 Poor

Mariko

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
コロナ禍で3年ぶりの家族旅行でとても楽しみにしていました。前からこのホテルのスプラッシュパークが気になっていて子どもを連れて行きたいと思っていました。ホテルのホームページでも家族向け、子どもとの旅行に最適な感じでしたので、高かったけど子どもが遊べるお部屋「ファミリーヴィラ」を一泊35000円で予約しました。ちなみに子どもは3歳と1歳です。とにかくいい値段もするし、思い切ってラグジュアリーで旅行を楽しもう!と思って東京を出発しました。なのにホテルに到着してから嫌な思いをするのが次々と続きました。 チェックインするのに1時間以上待たされる。部屋に着いたらガッカリでした。部屋は古くて、おもちゃも本もボロボロ。タンスのドアも完全に壊れてて使えないと言うか、子どもが開けると危ない。布団カバーは毛玉だらけで肌触りが気持ち悪い。お昼でプールサイドのレストランに行ったらキッズメニューはないし子どもが座れるハイチェアの準備もない。しかもスタッフの態度もとても不親切。大浴場では子ども用のシャンプーやお風呂用品があると言われていたので夜子ども連れて行ったら、タオルを一階でもらうのですが、何も案内もなくお風呂に行ったら何もない。帰りに訪ねたら一階でもらっていくと言われ、またとても不親切なスタッフ対応。これでまだ1日目です。 朝ごはん付きなプランだったので次の朝8:15にレストランに行ったら大混雑と大混乱状況。スタッフはパニック状況、宿泊者は混乱、みんなイライラしている。席に座るまで1時間以上、何も案内もなく、食べ終わったごろに偶々他のお子さんがアイスクリーム食べているのを見かけてスタッフに訪ねたら、子どもバイキングエリアに案内されてまたガッカリ。食事中オムツを変える必要があり、お手洗いにオムツ替えの代がなかったため多目的トイレを使用。そこにおしり拭きを忘れてしまいました。数時間後に気づきフロントに電話したら確認して折り返すと言われ、折り返し電話がきたら「多目的トイレも確認しました、レストランとも落とし物がないか確認したところ見つかりませんでした」と言われたのに、次の朝食後旦那が念のため多目的トイレを確認したら置いた場所にありました。またまた不親切なサービス。Wi-Fiもお部屋で全く繋がらないとフロントに言うと、確認して連絡しますと言われてから何も連絡なし。結局自分の通信量を使って夜仕事を済ませる必要がありました。コインランドリーの場所に両替機もなく自動販売機を設置してあるが小銭切れで結局フロントまで行かないといけないのでとても不便。 このホテルのベストポイントはスプラッシュパーク… 別にスタッフの関わりもないので。もちろん親切なスタッフさんもいました。なのでそのスタッフさんには申し訳ないのですが、あまりにも色々不幸なことが重なって全体的には残念な滞在でした。ホテルサービスは見た目だけで中身が無いように感じられました。 到着前にメールでの問い合わせを担当してくれていたスタッフさんはとても親切で、ホテルのロビーとかとても豪華で本当に楽しみにしていたのですが、払ったお金の価値は全くありませんでした。以前2回お世話になっている半額以降のビーチホテルサンシャインの方がよっぽど良かったです。お金返して欲しいです。
Stayed 3 nights in Oct 2022

8/10 Good

Masayuki

Stayed 3 nights in May 2022

10/10 Excellent

Sota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were professional with their service.
Stayed 1 night in Dec 2021

4/10 Poor

KAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath room was tiny. No refill of toilet paper and water bottle unless I ask.
Stayed 3 nights in Dec 2021

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service
Let down.
Last time we stayed in the Grand Terrace building which is a new facility. However this time we stayed in one of the Villas. These villas are dated and unaware of that we were really looking forward to having our own villas with patio. Sadly the age of these villas shows. For $300 a night I was expecting better.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 7 nights in Jul 2021

10/10 Excellent

Naveen

Stayed 5 nights in Jul 2021