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Reviews of Hotel Helsinki House

3 out of 5
Hotel Helsinki House
Bera Road Opp Nagar Palika, Jaisalmer, Rajasthan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 22 out of 34 reviews" "
Rating 8 - Good. 9 out of 34 reviews" "
Rating 6 - Okay. 2 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jayraj

Disliked: Cleanliness, property conditions & facilities
1) There is an arrangement here that only 2 to 3 liters of water is available for bathing, in which both have to bathe. 2) There is no Elevator here and the location is not good 3) Hotel is not satisfactory for money minded
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Stayed 2 nights in Nov 2023

10/10 Excellent

Sampurna

Stayed 3 nights in Oct 2023

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Helsinki was a wonderful place to stay. The decor was beautiful and the staff was very kind.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Although the hotel inside looks impressive but Surrounding of hotel was dirty. Not well kept surroundings. Room was comfortable and spacey. But the mattress was too soft not suitable to my body and back. The breakfast kitchen was not clean and some sand particles in the paranthas (appeared filling was not thoroughly cleaned). Found a mouse in the room on the second night and this was a very disappointing part of my experience. I want to be honest so that people like me take proper care before Making bookings.
Stayed 2 nights in Dec 2021

10/10 Excellent

Lyndsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Arindom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Divya

Stayed 1 night in Mar 2021

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maru and his team in Helsinki are wonderful hosts. We choose deluxe rooms and it was massive and we were lucky to get a wonderful view from our balcony especially sunrise. Although it was end of season and due to covid many guests were not coming, we did not find any issues related to service. It’s very close to Jaisalmer station and we were extremely surprised that maru picked us from railway station.
Stayed 6 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great service and good food. Good views of the fort from the rooftop restaurant.
Stayed 2 nights in Jan 2020

6/10 Okay

Vinit, California

Travelled with family and small children
The room was not ready when we arrived even though we had called ahead of time and the fact that we came late in the day after a long road trip so already was not happy. They maid us wait in the front for 15min because the manager was having lunch. When he came he didn’t seem happy or welcoming to see us and was a bit snappy to his staff and to us. When we first made reservation we asked if there is accommodation provided for our driver they said yes. But when we arrived the manager was a bit rude and said we Don’t provide accusations for drivers, that there is a guest house nearby where he can stay etc... room was good except we had booked 3 rooms and we were provided rooms in different floors. Additionally the mattress in our room was let’s just say overused by a few years. Terrible mattress. Roof top restaurant is probably not safe for foreigners very basic therefore chances of trying GI infection is high. I wouldn’t rush it.
Stayed 1 night in Jan 2020

10/10 Excellent

jesbindar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 out of 5
It was an amazing stay. Everyone on the premises were very hospitable. Highly recommend this premises.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent place to stay
A decent place to stay. The rooms are basic, but sufficient and generally clean. The staff are very friendly and helpful, and made for a pleasant stay. It is just outside the town, and so offers good views of the countryside, and is still only a 20 minute walk from the Fort etc. in town.
Stayed 2 nights in Oct 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very nice hotel with friendly staff. Only issue being the smell from the toilet/air conditioning. Overall we had a very nice stay and the food was really good.
Stayed 2 nights in Aug 2019

10/10 Excellent

Kirti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, welcoming staff !
Hotel is lovely and the staff are very attentive - the location is nice and quiet away from the busy town area but near enough to enjoy all it has to offer. All the food in the restaurant is freshly prepared to order and tastes amazing. Would recommend this place to anyone looking to stay in Jaisalmer !
Stayed 5 nights in Jun 2019
Response from Maru on 5 Aug,2019
Dear Guest, Thank you for kind comments, It is indeed pleasure to hear from you regarding your stay at our hotel. We are glad to hear that your stay was comfortable and we hope to see you back with your more family and friends to stay with us in near future. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Maru on 5 Aug,2019
Dear Guest, Thank you for kind comments, It is indeed pleasure to hear from you regarding your stay at our hotel. We are glad to hear that your stay was comfortable and we hope to see you back with your more family and friends to stay with us in near future. Best Regards,

8/10 Good

Richard, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here are great. The hotel itself is ok, it's got a pretty classic feel to it. I was on the ground floor, it was 42°c, the a/c didn't work very well, so the room was really warm.As with most hotels in India, the tv and the cable selection was nothing to brag about. I had a very memorable camel desert safari scheduled through the hotel. To get to Jaisalmer Fort will take you about 15 to 20 mins walking, so the location is quite convenient. It was nice that they have their own vehicle to drop you off at the airport or train station. I had an evening flight, so they allowed me to keep the room for a late check out. I would definitely recommend staying at this hotel. My main complaint was that the room was uncomfortably warm, but I did travel during their hottest time of year.
Stayed 2 nights in May 2019

10/10 Excellent

Samanth, Novi, MI

Liked: Cleanliness, staff & service, property conditions & facilities
The rich architecture of Jaisalmer is very much present in this hotel and so is the hospitality. The rooms are absolutely spectacular, specially the deluxe rooms and the restaurant at the top of the hotel has some really good stuff. The manager of the hotel was very kind and helped us plan our trip the right way. Not only that, we had a late train to Jaipur. He also allowed us to stay in the hotel and dropped us off to the railway station. I'd highly recommend the hotel to everyone travelling to Jaisalmer.
Stayed 2 nights in Dec 2018
Response from Maru on 26 Dec,2018
Dear Guest, Thank you so much for the opportunity to have you as our guest at the our hotel. I am really excited to hear that your stay went great with us. It is always great to hear when our guests have a fabulous time at the hotel. The staff really appreciate the positive feedback and nice comments. Looking forward to welcoming you again in our hotel. Thanks & Regards,

10/10 Excellent

AshokSharma, Jaipur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service, delicious food and very helpful staff.
Stayed 3 nights in Dec 2018
Response from Maru on 26 Dec,2018
Dear Guest, Thank you so much for the opportunity to have you as our guest at the our hotel. I am really excited to hear that your stay went great with us. It is always great to hear when our guests have a fabulous time at the hotel. The staff really appreciate the positive feedback and nice comments. Looking forward to welcoming you again in our hotel. Thanks & Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, what an absolute Gem
Wow, what an absolute Gem. It is situated literally on the edge of the city so wonderful views of the sun coming up and of Jaisalmer Fort from the rooftop which is also the restaurant. The food is good and very reasonably priced, local and International food available. The WIFI is great. All of the staff were extremely nice and helpful. It would be a pleasure to return.
Stayed 2 nights in Jan 2018
Response from Maru on 1 Feb,2018
Dear Guest, Thank you so much for the opportunity to have you as our guest at the our hotel. I am really excited to hear that your stay went great with us. It is always great to hear when our guests have a fabulous time at the hotel. The staff really appreciate the positive feedback and nice comments. Looking forward to welcoming you again in our hotel. Thanks & Regards, Maru

8/10 Good

DIPANKAR, Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haveli staying in the desert...
Wonderful hotel with wonderful hospitality...good view from the room and from the rooftop restaurant...
Response from Maru on 27 Apr,2018
Dear Guest, Thank you so much for the opportunity to have you as our guest at the our hotel. I am really excited to hear that your stay went great with us. It is always great to hear when our guests have a fabulous time at the hotel. The staff really appreciate the positive feedback and nice comments. Looking forward to welcoming you again in our hotel. Thanks & Regards,

8/10 Good

Srinivas, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but Jaisalmar is dirty
Jaisalmar is very dirty, the hotel is situated in a average area, though inside the hotel and rooms are nice.
Response from Maru on 27 Apr,2018
Dear Guest, Thank you so much for the opportunity to have you as our guest at the our hotel. I am really excited to hear that your stay went great with us. It is always great to hear when our guests have a fabulous time at the hotel. The staff really appreciate the positive feedback and nice comments. Looking forward to welcoming you again in our hotel. Thanks & Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Service und Personal Ausgezeichnete Küche Frühstück top Nur zu empfehlen
Stayed 2 nights in Oct 2019

10/10 Excellent

MARIA PILAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hola nos han tratado de maravilla, el encargado Maru es una bellisima persona., nos ha ayudado en todo aconsejo ir a este hotel , se va a pie al centro y al castillo 10 minutos y es preciosa HAVELI .
Stayed 3 nights in Sep 2019

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estadía increíble en Helsinki
Lo recomiendo totalmente, la habitación es grande, limpia y la decoración es agradable. El desayuno es variado. Tiene caldera con te y café en el cuarto. El dueño Maru es increíble ! Nos ayudó con todo. Compramos el safari con él y fue perfecto. También nos ayudó con la compra de los tickets del tren y bus. Definitivamente volvería a Helsinki House
Stayed 1 night in Sep 2018
Response from Maru on 19 Oct,2018
Hi, Thank you so much for your kind words and ratings. We really appreciate it. Looking forward to welcoming you back here in near future. Regards

10/10 Excellent

Hervé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Maru on 27 Apr,2018
Dear Guest, Thank you so much for the opportunity to have you as our guest at the our hotel. I am really excited to hear that your stay went great with us. It is always great to hear when our guests have a fabulous time at the hotel. The staff really appreciate the positive feedback and nice comments. Looking forward to welcoming you again in our hotel. Thanks & Regards,

10/10 Excellent

Jorge, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como en casa
Más que el hotel en si, bonito 3 estrellas a pocos pasos del fuerte y con preciosas vistas, es su gente que lo hace especial. Teníamos recogida en la estación del tren incluido en el precio y aunque el tren llegó tarde. Ahí estaba esperándonos. Al llegar al hotel, nos dijeron q como ha sido un viaje largo q descansemos y hagamos el check in al siguiente día y cuando teníamos que coger el tren de vuelta, tuvimos 6 horas de retrasos y nos dejaron descansar en la terraza del hotel, luego nos llevaron a la estación del tren, siendo q esto no estaba incluido. He viajado mucho y hospedado en todo tipo de hotel. Pero ha sido la primera vez q me he sentido como en casa. Si lo recomiendo? Sin dudarlo.
Stayed 2 nights in Sep 2017
Response from Maru on 27 Apr,2018
Dear Guest, Thank you so much for the opportunity to have you as our guest at the our hotel. I am really excited to hear that your stay went great with us. It is always great to hear when our guests have a fabulous time at the hotel. The staff really appreciate the positive feedback and nice comments. Looking forward to welcoming you again in our hotel. Thanks & Regards,

8/10 Good

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Maru on 27 Apr,2018
Dear Guest, Thank you so much for the opportunity to have you as our guest at the our hotel. I am really excited to hear that your stay went great with us. It is always great to hear when our guests have a fabulous time at the hotel. The staff really appreciate the positive feedback and nice comments. Looking forward to welcoming you again in our hotel. Thanks & Regards,

8/10 Good

Maria Rocio

Disliked: Staff & service
Lindo hotel
Lindo hotel, es un hotel chiquito. La habitación amplía y comoda, lo mismo con respecto al baño. El menú para comer un poco acotado pero tenes la facilidad que está a 15 cuadras del fuerte.
Response from Maru on 27 Apr,2018
Dear Guest, Thank you so much for the opportunity to have you as our guest at the our hotel. I am really excited to hear that your stay went great with us. It is always great to hear when our guests have a fabulous time at the hotel. The staff really appreciate the positive feedback and nice comments. Looking forward to welcoming you again in our hotel. Thanks & Regards,

8/10 Good

Cornelis, Zoetermeer, NL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karaktervol hotel met dakterras/restaurant
Leuk hotel met restaurant op het dakterras. Kan rumoerig zijn als gasten lang doorgaan op het dakterras. Wij hadden daar last van, maar dat is goed met ons opgelost.
Response from Maru on 27 Apr,2018
Dear Guest, Thank you so much for the opportunity to have you as our guest at the our hotel. I am really excited to hear that your stay went great with us. It is always great to hear when our guests have a fabulous time at the hotel. The staff really appreciate the positive feedback and nice comments. Looking forward to welcoming you again in our hotel. Thanks & Regards,

10/10 Excellent

JEONG ILL, SEOUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 헬싱키 하우스 (Hotel Helsinki House)
친절하고 성실하며 친근감이 최대한 발휘하고 있다. 도착하는 날에는 기차역가지 자가용으로 마중을 나와서 호텔을 찾는데 힘들지 않아 최고에 컨디션을 유지 하였다
Response from Maru on 27 Apr,2018
Dear Guest, Thank you so much for the opportunity to have you as our guest at the our hotel. I am really excited to hear that your stay went great with us. It is always great to hear when our guests have a fabulous time at the hotel. The staff really appreciate the positive feedback and nice comments. Looking forward to welcoming you again in our hotel. Thanks & Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmant hotel
Excellent accueil, chambres typiques et restau sur le toit avec très jolie vue.
Response from Maru on 27 Apr,2018
Dear Guest, Thank you so much for the opportunity to have you as our guest at the our hotel. I am really excited to hear that your stay went great with us. It is always great to hear when our guests have a fabulous time at the hotel. The staff really appreciate the positive feedback and nice comments. Looking forward to welcoming you again in our hotel. Thanks & Regards,