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Reviews of Here Hotel

2 out of 5
Here Hotel
43 & 45, Jalan Sutera Tanjung 8/2, Taman Sutera Utama, Skudai, Johor Bahru, Johor

Reviews

6.8
Rating 10 - Excellent. 31 out of 132 reviews" "
Rating 8 - Good. 33 out of 132 reviews" "
Rating 6 - Okay. 33 out of 132 reviews" "
Rating 4 - Poor. 15 out of 132 reviews" "
Rating 2 - Terrible. 20 out of 132 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Loh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Basic hotel
- Wifi not working - TV remote control broken with scotch taped. - TV can on but offline. Cannot watch - Broken dressing table can see with a pole tahan below - Bidget water spray control is at tap. Not head - The single bed bedsheet is with stain - To sutera mall need walk about 10-15mins depending on your pace. Suggest just take grab RM6 only - walk way carpet is flipped. Be careful will trip - carpark is public just in front of hotel. Evening is very packed. - location not prime but surrounding got basic food and 24/7 convenience shop (imitation of 7-11) - after 8pm got a lok lok van. Didn’t try. Very basic hotel. Stay 1-2 nights still ok. Won’t recommend for long stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

YU XUAN BARRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fuss free check in
Stayed 1 night in Dec 2023

6/10 Okay

Kim Wui

Travelled with family
If you are just looking for a convenient location
Pro: Location with many choices of food, drinks and more Aircon works Con: Place is rather run down, furniture not in good condition Don't replace towels and clean room
Stayed 2 nights in Dec 2023

6/10 Okay

Frica

Travelled with family and small children
Disliked: Cleanliness, amenities
Very near to mall and lots of nice food around. Hotel condition can be better managed
Stayed 1 night in Nov 2023

2/10 Terrible

kym

Travelled with family
Disliked: Amenities
Room card can’t open the door and have to wait about 1hr for them to send over the spare key. Most of the rooms are same, cards can’t use. Room 202 water tap was spoiled n room floor very stinky. TV also spoiled.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

8/10 Good

KOK LIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
A Bad Encounter wt both Here Hotel & Hotels.com
Hotel reception turned us away as they said that their system was overbooked and asked us to contact Hotels.com directly. We had already paid fully for 2 rooms for our family through Hotels.com. We were held in an overseas call wt Hotels.com and not allow to hang up until the hotel verify that we were turned away. For more than 30 mins we held on to the call but according to Hotels.com their multiple calls could not get through. Naturally I was enraged and sought alternative accommodation on our own since no one could resolve the problem. I asked the hotel staff to give me a written note so that it would be easier for me to seek for a refund but was refused as staff said it was not hotel problem but Hotels.com. Whatever, please note the inconvenience caused to your hotel guests.
Stayed 1 night in Jun 2023

10/10 Excellent

Song Chiang

Stayed 1 night in Jun 2023

2/10 Terrible

Mohamad Sabarudin

Stayed 1 night in Mar 2023

10/10 Excellent

Judith

Stayed 1 night in Mar 2023

8/10 Good

Jervenne

Stayed 1 night in Feb 2023

8/10 Good

Mah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stay was pleasant, only for one night. Location of hotel is nearby many foods and drinks area. Room cleanliness is acceptable. Only problem is the air-con a bit noisy in room 104. I would recommend this hotel to friends.
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Check in abit delayed as recep could not find our reservation. Was told motel is fully booked and could not upgrade. Booked 3 rooms (2 dbl and 1 twin). All rooms have odor. Had to buy an air freshen to try to clear the room air. 2 dbl had windows but aircon compressor just outside so it was very noisy. Walls not soundproof. All of us were tired instead of rested after one nite stay due to all the noise. Mattress was hard and pillows were old and soft. Twin room water tap was falling off. Motel is quite run down.
Stayed 1 night in Sep 2022

10/10 Excellent

Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not suitable for family with children.
Stayed 1 night in Nov 2021
Response from lilian on 19 Nov,2021
Dear Kee On, thank you for your comrnent. We are trying our best to improve our customer service and property service. Thank you for staying at Here Hotel. We are looking forward to your next stay. Thank you and have a good day.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a deluxe room and was given a superior room and was told its the same which in fact a huge difference in room size... Place was dirty and filthy bath towels
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check in 2pm strictly.
Didnt allow early check in which is weird. Eventhough its the hotel's policy for 2pm check in, but previously it was fine to check in earlier than that at even 12pm. It was a sat, which doubtfully the friday night was full and it wasnt even holiday or festive period. Furthemore most of the other hotels in the area allows early check in, thats y i said its weird.
Stayed 1 night in Feb 2020

6/10 Okay

Jacinthe

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Mum Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not convenient hotel
The hotel no lift, the room is small, the towel look old, the location of hotel is fair, will never come back again
Stayed 1 night in Jun 2019

4/10 Poor

Lucas, KL

Disliked: Cleanliness, amenities, property conditions & facilities
床的脚断了，既然拿砖头顶着 房间有蚊子 其他ok
Stayed 1 night in Apr 2019

8/10 Good

Chris wee ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A simple and nice room to stay
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
A simple room for a night's rest.
The room is small, n the bedsheets n towels were rather yellowish. They don't provide bottled waters, but boiled water in a bottle instead. The room not fully sound proofed. I can hear the guest next door most of the night. The only plus point is that it is cheap n location is great.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, there are plenty of restaurants and night entertainment venues around, and also the sutera mall. The room (premium double) was small, and had a very bad smell, hallway was dark too, and there is a serious need for sound proofing. You could hear everything that is going on in the hallway. And a mini fridge would be greatly appreciated.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Achid, Nilai, Negeri Sembilan

Liked: Cleanliness, room comfort
Overall, it was a good experience. The only comment that I have is the welcoming receptionist should have two persons for peak hour as I have to wait about 15 mins just to have her to check me in. Not to mention that we have some uncivilized guy who cut the line and just go straight to her. Another comment would be the TV channel remote not working - though I wont mind this at all as we don't stay at the hotel all the time. TV need to be changed locally so u need to walk from your chair to the TV to make this happen lol. Lastly, on the very last day our hot water is not working so I had a cold shower instead. Nonetheless, for me the experience is still good though as other than these minor thing. For those who mind on this then you might wanna reconsider.
Stayed 2 nights in Nov 2018
Response from Here Hotel Management & Staff on 24 Nov,2018
Thanks for you choosing HERE HOTEL

10/10 Excellent

Rick Runrong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from HERE HOTEL management & Staffs on 24 Nov,2018
Thank you for choosing HERE HOTEL

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good for budget and short stay only. Might be time for the hotel to consider upgrading
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff totally not professional. Hotel computer system never update customers remark at all.
Stayed 1 night in Jul 2018

6/10 Okay

liew

Liked: Room comfort
Stayed 1 night in Jun 2018

8/10 Good

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camp up at Sutera
rare..cool..peaceful
Stayed 2 nights in Jun 2018

6/10 Okay

Sian Chye

Liked: Staff & service
Disliked: Room comfort
Cleanliness can be improved. Hot water system not working in the bathroom despite turning on for more than 10mins.
Stayed 1 night in Jun 2018

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

siaw fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Yee Huan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
Worst stay ever! Toilet was Super small. Can’t even sit properly at the toilet bowl! And there’s even crockroach at the hotel! Phone was also not working!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy service
Looks good but service was terrible

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good Value
Comfort bed, but not very ease with the toilet & bathroom WiFi sucks in the room!!

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a good stay with very good neighbourhood and food
Stayed 1 night in Feb 2018

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

William

Liked: Cleanliness, room comfort
Disliked: Staff & service
Convenience hotel
Very close to a lot of nice cafe, restaurants & Sutera Mall.
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Service - Not recommend at all.
First, the hotel give very old bath towel until i need check entire towel for dirty spot. The floor are sticky and dirty. The water pressure very low which cause you can't have a good bath. The worst is they give you the make up room sign for hanging on your door, which I put it outside my door. When I come back nobody clean up at all, I call to front desk ask for why house keeping didn't come for service. The receptionist use unfriendly sound told me that I need to inform the front desk even I hang the sign outside my door, else housekeeping wont come and clean up my room. Then I told him nobody inform got such requirement when I check in the hotel, can I get the bath towel. Again he sound very reluctant to entertain my request for getting bath towel, ask me wait for few minutes. End up, I need to walk to receptions to show my black face and collect the towel myself as I waited for 30m housekeeping didn't bring the towel to me. I not recommend stay in this hotel at all with such a bad service provided.
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disappointed
Checking in is very disappointed & frustration cos no sign of booking confirmation at hotel reception
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness
Decent hotel for last min stay
Check in process was slow and the toilet seat has marks on it
Stayed 1 night in Nov 2017

6/10 Okay

Sze Yiing

Great location
Stayed 1 night in Nov 2017

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
Foods & Shopping
Stayed 1 night in Jun 2017