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Reviews of Hermess Hotel

2.5 out of 5
Hermess Hotel
51, 53 & 55, Jalan Bestari 1/4, Taman Nusa Bestari, Johor Bahru, Johor

Reviews

7.6

Good

Rating 10 - Excellent. 26 out of 98 reviews" "
Rating 8 - Good. 39 out of 98 reviews" "
Rating 6 - Okay. 18 out of 98 reviews" "
Rating 4 - Poor. 8 out of 98 reviews" "
Rating 2 - Terrible. 7 out of 98 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Chee Kai

Disliked: Cleanliness, staff & service, property conditions & facilities
Shower heater casing not properly installed, wires were exposed. No lift. Toilet not able to flush. No security and car needed to park in darkside
Stayed 1 night in Sep 2023

4/10 Poor

Michael

Stayed 1 night in Mar 2023

8/10 Good

Jervis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Fraser Wee Tat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget Stay
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Ong

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Fake marketing
The photo in the hotel.com is not real want. The marketing put fake photo. The hotel bed is too soft and the pillow also . I sleep for 1 night now whole body and neck pain .
Stayed 1 night in Jul 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

yan

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Facilities good
Stayed 1 night in Apr 2021

8/10 Good

MAN FOO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from VINCENT on 21 Jan,2020
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

4/10 Poor

Carmen

Travelled with family
Disliked: Cleanliness, staff & service
Booked a non-smoking room but the room has a lingering cigarette smell when we first entered the room. Room towels were old and bedsheets had stains on it.. Acceptable for budget travellers i feel.
Stayed 2 nights in Nov 2019
Response from VINCENT on 19 Nov,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Paperwall
Everything was good except for the thin wall with gaps (windows). From the original design, it should be one big room but the owner divided it up to two rooms which the other end is a bigger window and the partition was not seal up properly with the window glass, leaving some gap there. You could hear the opposite room talking, sneezing, coughing and the phone ringing and vibrating the whole night. you can also smell the coffee they make in the morning... please do something about it. :(
Stayed 1 night in Jul 2019
Response from VINCENT on 27 Jul,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

10/10 Excellent

SIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from VINCENT on 27 Jun,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, amenities
My family feedback the staff in duty is not so friendly
Stayed 1 night in Apr 2019
Response from VINCENT on 5 Apr,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

2/10 Terrible

Prabakaran

Disliked: Staff & service
Reservations puzzled
Staff not aware of hotel.com reservations
Stayed 1 night in Jan 2019
Response from VINCENT on 24 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel..clean and comfort
Comfortable and quite place..easy to go anywhere..jusco..jb town even easy to looking for food
Stayed 1 night in Sep 2018
Response from VINCENT on 14 Sept,2018
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel are easy to access to legoland,Sutera Mall.nearby have many good stalls and Massage shop.
Stayed 1 night in May 2018
Response from VINCENT on 24 May,2018
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
It's a good hotel, worth the money. The room was clean and the bed and pillows were amazing, totally had the best sleep. The staffs were friendly and polite.
Stayed 1 night in Apr 2018
Response from VINCENT on 24 May,2018
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

4/10 Poor

SL

Disliked: Cleanliness, property conditions & facilities, room comfort
Dark room and broken bathroom wall and the cabinet
room is dark the bathroom wall broken and pipes exposed the sink cabinet has spoilt and the door will drop off when try to open overall poor
Stayed 2 nights in Mar 2018
Response from The Management Hermess Hotel on 13 Apr,2018
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to apologies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you.

8/10 Good

Jenice, Singapore

Liked: Cleanliness, staff & service, room comfort
Affordable Stay
Staffs were helpful and friendly! Able to recommend food delivery at the hotel reception. Was rather out of the way, not centralised area of JB. Though its quiet and not much traffic around the area! Did not provide a tissue box and the tv had some problems with connecting.
Stayed 1 night in Dec 2017
Response from Vincent on 10 Feb,2018
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

6/10 Okay

Kent

Liked: Property conditions & facilities
1 night stay is okie
We stay in family room(201) with 1 king & 1 single bed. Beds are good, but water heater is out of order. Some lights are not in working order. No window.
Stayed 1 night in Oct 2017
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Stayed 1 night in Sep 2017
Response from VINCENT on 1 Jan,2019
Dear Sir/Madam, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to apologies due to stain on our bed sheet but we make sure our bed sheet are change and clean everyday. Beside that, you can reserved the parking from us before you arrive to avoid the lack of parking lot. We will try our best to make improvement. Once again, we really appreciate your opinion and hope to see you again. Thank you. Yours in Service, The Management Hermess Hotel

4/10 Poor

Edward Lim, JB

Liked: Cleanliness
Disliked: Room comfort
Inadequate fire escape signage
i hate the toilet. No glass shower screen. When taking shower water splatter all over the toilet. Advertisement did not state windowless room. Really hate windowless room. This hotel is basically a conversion of 3 storey shop lots to hotel. Pictures shown in Hotels.com ad not same as actual. Don't be fooled by photos posted.
Stayed 1 night in Sep 2017
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

2/10 Terrible

Gary, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience ever!!
This is the worst hotel we have ever paid for! My friend and I tried to check in at hotel at midnight but noticed booked the wrong date at one day before. Although the hotel checked that they do have room available, they refused to provide us the room out of goodwill and turned us away. I requested to the staff that I wish to talk to the manager over the phone but the manager hanged up even before I get to speak! What kind of customer service is this?!? We will definitely not book this hotel again! So unprofessional and not customer-oriented!
Stayed 1 night in Jul 2017
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

johnny, chew

Liked: Cleanliness, staff & service
Your need a car to move around
Yes is clean and includes toiletries such as toothbrush n paste ... you need key card to access into the hotel. Your need to have car to move around that area.
Stayed 2 nights in Jun 2017
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

6/10 Okay

Hui-chieh

Liked: Staff & service
Disliked: Room comfort
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

LUVENIA

Liked: Staff & service, property conditions & facilities, room comfort
Please change your bath towels
Everything was great except the condition and cleanliness of bath towels and no tissues provided. Being only a 3 storeys hotel there are no lifts, so be prepared to climb stairs.
Response from Ms Lim on 29 Apr,2017
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to appologies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Pleasant
Response from Ms Lim on 29 Apr,2017
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to appologies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

6/10 Okay

Nice Stay, Good

Good
Generally ok.
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for price.
Quiet stay.
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

4/10 Poor

Lim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Wenwen, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Their wifi was strong and good. Around the hotel got food shop and 7-11 is convenient. And night time got security guard outside the hotel to take look at car and they will reserve some parking for customer. Overall is good.
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

4/10 Poor

Fiona, Singapore

Disliked: Cleanliness, staff & service, room comfort
Review for Hermess Hotel
Omy, the stay with small cockroaches! I stay there for 2 days, and I seen cockroach for 2 days! Furthermore is so noisy with the club downstair, only when we are going to sleep at 12 plus, then the loud music start! Please improve on the sound proof and cleanliness. Other than that the WIFI is strong! Good about that!
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Vincent Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Sarah Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

2/10 Terrible

peter, surabaya indonesia

Disliked: Property conditions & facilities, room comfort
Very very very basic
Basically just a room, no lift, no room service, no phone in room, no breakfast. Window in room sealed and totally blacked out. Music playing until 2am thank god it was only one night.
Response from VINCENT on 1 Jan,2019
Dear Sir/Madam, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to apologies due to stain on our bed sheet but we make sure our bed sheet are change and clean everyday. Beside that, you can reserved the parking from us before you arrive to avoid the lack of parking lot. We will try our best to make improvement. Once again, we really appreciate your opinion and hope to see you again. Thank you. Yours in Service, The Management Hermess Hotel

6/10 Okay

Khen Fah, Malaysia

Liked: Cleanliness, property conditions & facilities
Reasonable price and quite ok room
Overall the price is reasonable, the room is ok, ok for a staycation over weekend
Response from VINCENT on 1 Jan,2019
Dear Sir/Madam, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to apologies due to stain on our bed sheet but we make sure our bed sheet are change and clean everyday. Beside that, you can reserved the parking from us before you arrive to avoid the lack of parking lot. We will try our best to make improvement. Once again, we really appreciate your opinion and hope to see you again. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Chi Nee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Weekend stay in Johore Bahru
Quiet & Good Location.Small room but clean. Facilities & eating shops close by. Good for short stay.
Response from VINCENT on 1 Jan,2019
Dear Sir/Madam, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to apologies due to stain on our bed sheet but we make sure our bed sheet are change and clean everyday. Beside that, you can reserved the parking from us before you arrive to avoid the lack of parking lot. We will try our best to make improvement. Once again, we really appreciate your opinion and hope to see you again. Thank you. Yours in Service, The Management Hermess Hotel

2/10 Terrible

rafidi, Dungun

Disliked: Property conditions & facilities, room comfort
Room was too small. Totally different as per picture show in the booking web.
Response from VINCENT on 1 Jan,2019
Dear Sir/Madam, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to apologies due to stain on our bed sheet but we make sure our bed sheet are change and clean everyday. Beside that, you can reserved the parking from us before you arrive to avoid the lack of parking lot. We will try our best to make improvement. Once again, we really appreciate your opinion and hope to see you again. Thank you. Yours in Service, The Management Hermess Hotel

8/10 Good

Verified traveller

Response from VINCENT on 1 Jan,2019
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

6/10 Okay

SZE MUN

Disliked: Cleanliness, staff & service
Staff is not bring us to the room & we can't find the plug to switch on the light once enter the room.
Response from VINCENT on 1 Jan,2019
Dear Sir/Madam, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to apologies due to stain on our bed sheet but we make sure our bed sheet are change and clean everyday. Beside that, you can reserved the parking from us before you arrive to avoid the lack of parking lot. We will try our best to make improvement. Once again, we really appreciate your opinion and hope to see you again. Thank you. Yours in Service, The Management Hermess Hotel