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Reviews of The Hamuse

3.5 out of 5
The Hamuse
Bazaar Road, 1 Anna Salai, Kodaikanal, Tamil Nadu

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 11 reviews" "
Rating 8 - Good. 4 out of 11 reviews" "
Rating 6 - Okay. 2 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Mehboob

Liked: Cleanliness, staff & service, property conditions & facilities
Generally a good hotel, with a decent attached restaurant. Unfortunately smack in the centre of the busiest part of what has also become a dangerously overcrowded tourist town.
Stayed 2 nights in May 2023

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The exhaust fan in the room made a broken motor boat sound all night. Very bad odour all over the place, you’ll need a odonil. Reception staff are just rude, they always have an excuse for not providing a service that you’re entitled to. Reception staff are very disrespectful.
Stayed 2 nights in Jun 2022
Response from Bookingsmaker, Reservation Team on 21 Jun,2022
Dear Jonathan, Thank you for sharing your feedback. We have noted your comments with great concern. Please note that the areas as highlighted in your feedback have our immediate attention. Request you to kindly treat this experience in isolation and give us another opportunity to impress you with our offerings. Warm regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The property location is good. It is a fairly quiet and clean Hotel. The buffet can be improved. Staff is very helpful and well mannered. Bed is comfortable. The showers and Hot water excellent. Overall stay was good.
Stayed 2 nights in Jan 2019
Response from Bookingsmaker.com on 13 Oct,2021
Dear Guest, Thank you for the review and for taking the time to share your feedback. The entire team thanks you for staying with us and we look forward to welcoming you back. Warm regards, Reservations team.

8/10 Good

Verified traveller

Liked: Room comfort
Comfort plus
Best place to stay comfortly.
Stayed 1 night in Aug 2018
Response from The Hamuse Team on 6 Jan,2019
Greetings from The Hamuse Hotel, Kodaikanal!! I would like to thank you for rating us 4/5 on this forum and I am delighted to know that you had a pleasant and comfortable stay with us. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from The Hamuse Team on 6 Jan,2019
Greetings from The Hamuse Hotel, Kodaikanal!! I would like to thank you for rating us 5/5 on this forum and I am delighted to know that you had a pleasant and comfortable stay with us. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheats! Confirmed booking gets overturned
Have booked the hotel on the weekend and paid in full in advance, received a confirmation from Expedia stating that the booking is confirmed with the hotel with a confirmation code. On reaching the hotel around 7.30 pm after a long 9 hours drive with a small child, was informed that they are fully sold out and Expedia is at fault for taking the booking. Best is that when you call Expedia, the calls goes into finding an agent for 10 minutes, then an another 30 minutes on hold while they are trying to contact hotel; and then apologizing that nothing can be done and the call getting transferred to relocation team for providing alternate hotel. Till this, I respect the efforts taken by Expedia but things take a worse when the relocation team just keeps you on hold, trying to recheck the issue and hangs up that someone from relocations will call soon. No calls after that and we were left stranded in cold Kodaikanal, left to finding a hotel on our own!!! These Hamuse guys are selling directly for higher rates and cheats! Expedia’s support in need is abominable. Will never book through Expedia. Payment is yet to be refunded.
Stayed 1 night in Jun 2018

8/10 Good

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect holiday
Excellent hotel. Would stay again.
Response from V Rangaraj, General Manager on 20 Jun,2018
Dear Guest, Greetings from The Hamuse Hotel, Kodaikanal!! We are happy to know that you had a wonderful stay at The Hamuse Hotel, Kodaikanal and we wish to host you brilliantly again soon. We are indeed delighted to read such positive comments and reviews, which motivate us to further enhance our guest experience Warm regards

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Beautifull room with amazing view of the mountains. The staff was helpfull and a good breakfast
Stayed 2 nights in Jan 2018
Response from Front office Manager on 24 Jan,2018
Dear Guest, thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.

8/10 Good

John, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centre of town
Comfortable place to return to after a busy day exploring the area. Close to the lake and great eating places. Food was also,great at the hotel. Still a few teething issues as the hotel is new and front desk doesn't respond to requests but that will improve with time. All in all a very enjoyable stay
Stayed 5 nights in Dec 2017
Response from Front office manager on 24 Jan,2018
Dear Guest, its is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. All the best and hope to see you soon!

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We comfortable stay. Close to several attractions, valet parking is available, good restaurant.
Stayed 3 nights in Dec 2017
Response from Front office manager on 6 Jan,2018
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Front office manager