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Reviews of The Leela Ashtamudi, A Raviz Hotel

4.5 out of 5
The Leela Ashtamudi, A Raviz Hotel
Thevally, Mathilil PO, Kollam, Kerala

Reviews

8.2

Very good

Rating 10 - Excellent. 37 out of 75 reviews" "
Rating 8 - Good. 17 out of 75 reviews" "
Rating 6 - Okay. 13 out of 75 reviews" "
Rating 4 - Poor. 5 out of 75 reviews" "
Rating 2 - Terrible. 3 out of 75 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lakeside views with a lovely pool area.
Stayed 2 nights in Dec 2023
Response from Mr. Sam K Philip on 16 Jan,2024
Dear Mr. Max,Namaste!It is our pleasure to know that you had a wonderful stay with us.Really glad to read this well penned review and knowing that you had a memorable stay with us.Your appreciation on the various aspects of the resort is well taken.Trusting to seeing you again soon in the near future.Warm regards,Mr. Sam K PhilipResort ManagerThe Leela Ashtamudi - A Raviz Hotel

8/10 Good

Avishek

Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Mr. Sam K Philip on 1 Jan,2024
Dear Mr. Avishek,Namaste! It is our pleasure to know that you had a wonderful stay with us.Really glad to read this well penned review and knowing that you had a memorable stay with us.Your appreciation on the various aspects of the resort is well taken.Trusting to seeing you again soon in the near future.Warm regards, Mr. Sam K Philip Resort Manager The Leela Ashtamudi - A Raviz Hotel

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mr. Sam K Philip on 19 Dec,2023
Dear Mr. Christopher,Namaste! It is our pleasure to know that you had a wonderful stay with us.Really glad to read this well penned review and knowing that you had a memorable stay with us.Your appreciation on the various aspects of the resort is well taken.Trusting to seeing you again soon in the near future.Warm regards, Mr. Sam K Philip Resort Manager The Leela Ashtamudi - A Raviz Hotel

10/10 Excellent

Meena, LONDON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay, everyone in there are extremely helpful. Yes rooms need refurbishment a little but other than that people, food other areas of property everything outstanding.
Stayed 4 nights in Dec 2023
Response from Mr. Sam K Philip on 15 Dec,2023
Dear Ms. Kerai,Namaste!It is our pleasure to know that you had a wonderful stay with us.Really glad to read this well penned review and knowing that you had a memorable stay with us.Your appreciation on the various aspects of the resort is well taken.Trusting to seeing you again soon in the near future.Warm regards,Mr. Sam K PhilipResort ManagerThe Leela Ashtamudi - A Raviz Hotel

10/10 Excellent

Thadathil

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Sep 2023
Response from Mr. Sam K Philip on 13 Sept,2023
Dear Mr. Abraham, Namaste! It is our pleasure to know that you had a wonderful stay with us and enjoyed the overall experience. Your esteemed support and feedback helps us to serve people more better. We hope to host you again and serve you an even better experience. Warm regards,Mr. Sam K PhilipHotel Resort Manager The Leela Ashtamudi A Raviz Hotel

4/10 Poor

joshua

Stayed 2 nights in Jan 2023
Response from Biswajit Chakraborty on 27 Jan,2023
Dear Mr. Joshua, Namaskaram Greetings from The Leela Ashtamudi! It is our pleasure to know that you had a wonderful stay with us and enjoyed the overall experience. Your esteemed support and feedback helps us to serve people more better. We hope to host you again and serve you an even better experience. Warm regards,Biswajit ChakrabortyCluster General ManagerThe Leela Kovalam - A Raviz Hotel & The Leela Ashtamudi- A Raviz Hotel

10/10 Excellent

Santosh

10/10 Excellent

Anna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Staff and their hospitality was the best I have ever experienced. Food was excellent. Room keeping was very good. The location was beautiful. Some of the bath rooms may need repair/maintenance Overall excellent
Response from Team - The Leela Ashtamudi on 9 Jan,2023
Dear Ms. Anna, Namaskaram Greetings from The Leela Ashtamudi! It is our pleasure to know that you had a wonderful stay with us and enjoyed the overall experience. Your esteemed support and feedback helps us to serve people more better. We hope to host you again and serve you an even better experience. Warm regards,

10/10 Excellent

Fahad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is great.. staff service everything was quite professional and attentive.. we really loved our stay there and would recommend the same to people travelling to Kollam…
Response from Umapathy Amirtham, General Manager on 1 Jan,2023
Dear Mr. Fahad,NamaskaramGreetings from The Leela Ashtamudi!We are grateful for our valuable feedback and are so happy to hear that you were happy with staff approach, location & overall experience.We shall definitely share your feedback with our team.We hope to host you again.Warm Regards,

10/10 Excellent

VINOD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Umapathy Amirtham on 20 Dec,2022
Dear Mr. Vinod,NamaskaramGreetings from The Leela Ashtamudi!We are grateful for our valuable feedback and are so happy to hear that you were happy with staff approach, food and the location.We shall definitely share your feedback with our team.We hope to host you again.Warm regards,Umapathy AmirthamGeneral Manager

10/10 Excellent

Renjith

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality , the staff is very helpful in every area you need any assistance .
Stayed 24 nights in Jun 2022

10/10 Excellent

haridas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, amazing service, great food
Stayed 6 nights in Jun 2022

4/10 Poor

Sunil, Tampa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Hotel Rooms and Bathrooms need to be refurbished or renovated it is in very bad condition. The GM and Manager were very helpful and professional so was the employees. I have been informed by the GM the Hotel and Facilities will be ready ny September 2022.
Stayed 1 night in Apr 2022

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All over good experience.
Stayed 2 nights in Dec 2021

2/10 Terrible

harish

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2021

6/10 Okay

Vijayan

Liked: Cleanliness, staff & service, room comfort
Everything was good except the AC in the room was switched off at midnight! Felt very warm, woke up at 2am, temp regulator showed 25C, tried to adjust/bring down temp to 20-22 without success. Again Woke up at 4am virtually sweating! Then called up reception and I was told Ac was switched off from outside! AC was then switched on and and said a Sorry as usual! Thereafter We could sleep for an hour with temp reading at 22-23C.
Stayed 1 night in Mar 2020

6/10 Okay

Sujit

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, beautiful view. Many activities offered.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Biswajit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience. Nice resort to relax during year end. Only thing which can be better is Christmas Gala dinner menu to make it more exciting.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property with amazing service! We had the pool to ourselves most days, the whole hotel looked incredible and was well maintained. Service was world class - we felt like the only people there! Had a few minor issues with our room but they all got fixed quickly. Slightly pricey for drinks and some of the food, but honestly it was an amazing experience and I wouldn’t change the hotel - so beautiful!
Stayed 3 nights in Nov 2019

6/10 Okay

Nikolay

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

10/10 Excellent

thiruppathi

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Its a beautiful hotel but it I don't think it's a star hotel. The hotel don't have the service as a proper 5 star hotel. The staff are not trained properly. The wifi is absolutely rubbish. The food in the restaurant is not good.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and amazing food. All staffs were super helpful
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Vineet

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location, hotel could be better!
The hotel's location is perfect and bang on the lake. Good views from the room. Rooms are fine but lack basic details in terms of convenience. E.g. there is a walk-in closet with the toilet, bathroom and washbasins but no door. The switches in the room were super confusing. The television in the room was not in good condition and speakers dysfunctional and could barely hear anything. The service was just about okay. However, service in the restaurant was not at all upto the mark. Had an unpleasant experience. Understood that the staff works in a very un-synchronous manner. The hotel claims that it is 5 stars but I won't give it more than 4 stars. Premium is charged just because of the location. Food is okay and can be better.
Stayed 2 nights in Jul 2019

10/10 Excellent

Rajani Chand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
منظر خرافي ورائع لمن يحب الاستجمام Excellent location n view from the room Extra ordinary clean, so so tasty food in restaurant
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening boat trip was great. The staff are wonderfull and could not do enough for us. Nothing was too much trouble.
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just loved this place. Stunning building, great infinity pool, excellent food, but most of all such friendly and helpful staff. Highly recommend!
Stayed 15 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff...very clean ..good food. Long wait for some dishes. WiFi services need improvement.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Overall good
Overall a good hotel. Our previous stay was a lot better. This time we had issues with hot water in the shower and there were stains on the bedsheet (which they did change). The room was also quite noisy. However, the staff were very helpful and the view from the room was spectacular.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Very disappointed. Swimming pool under maintenance. Room given has Air Condition issues and not working. Very bad experience with Expedia.
Stayed 1 night in Dec 2018

8/10 Good

Sunil

Liked: Staff & service
Stayed 1 night in Sep 2018

10/10 Excellent

ash, india karnataka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
A day well spent and worth for money . Well maintained . As it’s d same entrance for new block and party hall it makes some inconvenience for guests , I would prefer to make a separate entrance for rooms . And staff here gave me a free upgrade tats cool ✌Over all superb
Stayed 1 night in Aug 2018

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location.
Wonderful hotel and staff but not a lot to do in the surrounding area. Beautiful location on Ashtamudi Lake.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Excellent staff, very clean room and amenities and food.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort/destination hotel.
Stayed 2 nights in Feb 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
Stayed here for 3 nights. Don't normally stay at 5* hotels, but thought we would treat ourselves! Wonderful swimming pool. Great food. Courteous staff. Excellent room. Had a problem with our bill, but was efficiently sorted out.
Stayed 3 nights in Feb 2018

10/10 Excellent

Viji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an excellent place to stay, staff is very nice and accommodating. Lots of freebies included. I highly recommend The Raviz at Ashtamudi. They gave us room upgrades etc.
Stayed 2 nights in Jan 2018

2/10 Terrible

Megan

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced, Under Delivered - NOT A 5 STAR!
Room on first look is impressive, however look in more detail and it’s not even close to a 5 Star, Sheets smelt like they hadn’t been washed, toilet was not clean, dust etc. Everywhere, entrance to the hotel block smell of bins the whole time and let’s not even start on the noise. Me and my partner both got sick from the restaurant, it took them 4 hours and 3 calls to unblock the sink and a further 3 hours to clean it. We asked for a deep clean after we were sick, checked and they hadn’t even checked the toilet. Facilities are dated and need work ( although the shower is nice ) The pool is nice but needs work, no possible way of getting a drink to the pool unless you ring room service from the phone that doesn’t work. We got upgraded to what could have been a lovely room but again the small things completely missed and by this point with 2 bouts of sickness and no clean bathroom we couldn’t wait to leave On departure they offered us 50% off the food ( which made us sick ) around £50 of our £1000 bill.. this took them 1hour and 3 complaints to do.. all in all simply not acceptable for the money we paid. Thankfully our next hotel is lovely so not put us off India for good.
Stayed 5 nights in Dec 2017

10/10 Excellent

GANESHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great hotel and experience.
Stayed 3 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
A fun family getaway
My family of 20 had a pretty good time at the resort. The complimentary boat ride and tea service were very well received! The hotel grounds and swimming pool were clean and well maintained. The staff was attentive and helpful. We had ordered a birthday cake from the restaurant and it was exceptionally good. My family polished it off in a few minutes. Special thanks to Mr. Pradeep from Keraleeyam restaurant for helping to organize the birthday celebration very professionally. Very well done and much appreciated. The hotel facilities don't live up to the expectation of 4.5-5 star resort though. It could use some sprucing of the linen, cushions and bathrooms. The restaurant should ideally have an air curtain to prevent flies from teeming towards the breakfast buffet. Overall an enjoyable coercive
Stayed 1 night in Dec 2017

8/10 Good

Dev

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel for couple of days stay. Very good selection of Indian food. Friendly staff
Stayed 1 night in Jun 2017

8/10 Good

Ebbu, Kerala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a pleasant experience
We had a pleasant experience while staying at the Raviz. I don't have any big negatives to say. The staffs were very professional and we had a very good experience with everyone.
Stayed 2 nights in Jun 2017