Reception
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Reviews of Grand Pacific Hotel

3 out of 5
Grand Pacific Hotel
Jalan Tun Ismail, Kuala Lumpur, Federal Territory of Kuala Lumpur

Reviews

5.8
Rating 10 - Excellent. 9 out of 76 reviews" "
Rating 8 - Good. 11 out of 76 reviews" "
Rating 6 - Okay. 28 out of 76 reviews" "
Rating 4 - Poor. 19 out of 76 reviews" "
Rating 2 - Terrible. 9 out of 76 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

lawrence

Stayed 1 night in Jul 2023

6/10 Okay

Mohd Nor Hizam

Business traveller
Liked: Staff & service
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Overall we didn't like the place. What shown in pucture is 360 degree oposite. We will never ever stay thwre again.
Stayed 1 night in Jan 2020

8/10 Good

Roz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like bcoz comfotable
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service
Easy to access public transport. AC not that good. Unable to control. Breakfast buffet is not within standard.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
The toilet cannot flushing. Seems damage is so long already but the hotel didn't fix it.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
toilet after flush one time, it takes more than 10 minutes to refill the water flush again. found hairs on the bed, requested to switch other room they always said NO.
Stayed 3 nights in Jan 2020

6/10 Okay

ZHEN, JOHOR BHARU

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Disliked: Staff & service, amenities
STAFF NOT FRIENDLY, said not found my book even i already book this hotel with 10 room using difrent app...take time 40 minit to find my book.. then the staff said i must wait for check in becouse not arrange yet to check in. when i ask how manay long , she said not conform yet.. finally i wait until 5.00 o clock to check in my room.. do you think deserve pay with high price and i get this service??
Stayed 2 nights in Dec 2019

8/10 Good

Andi Winna octaviana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
warm stay.But hotel picture in hotels.com is different.Pls update
Stayed 1 night in Jan 2020

6/10 Okay

siti aishah

Travelled with family
Parking limited for oku
Bilik ok, tapi aircond medium dan tidak boleh dikawal. Tidak mesra oku, agak sukar untuk oku bergerak dari tempat parking kereta
Stayed 1 night in Jan 2020

4/10 Poor

Abdul Majid

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Unfriendly service
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
FOR STARTERS LET ME SUGGEST THAT THE HOTEL CONSIDER RENAMING THE PROPERTY TO GRAND-MA HOTEL INSTEAD OF GRAND PACIFIC. WE CAME IN AT ABOUT 7PM. CARPARK WAS BADLY LIT AND ROOFS WERE LEAKING, CHECK IN WAS OK. THE ROOM WAS JUST A TOTAL MESS. IT WAS AS IF I ENTERED A ROOM FROM THE 1980'S BUT NOT IN A GOOD WAY. IT WAS A HORRIBLE!! THEY DID NOT HAVE COMFORTERS, JUST NORMAL LINEN AS BLANKETS AND IT WAS SUPER COLD IN THE NIGHT. THE CARPET WAS DUSTY, IT HAD COBWEBS. I WOKE UP WITH MY SINUS INFECTED NEXT MORNING BECAUSE OF THE DUST. THE PILLOWS WERE PAPER THIN. THE BATHROOM WAS DIRTY, THERE WAS MOLD ON THE SINK, THE TOILET BOWL HAD STAINS AND MOLDS, THE TOILET SEAT WAS DIRTY.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't for this one
Not clean. Wifi only available in the lobby but not in the room. The washbasin was clogged. Staff not so cooperative.
Stayed 5 nights in Oct 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019

6/10 Okay

Cik, Sapporo

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location very good. They provide only body soap, no shampoo/conditioner, no tooth brush. Only cold water come out from the shower.
Stayed 4 nights in Sep 2019

10/10 Excellent

MOHD ASRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Silent area
Silent area around the hotel.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
Breakfast is good. Staff didn't allow to fill water bottle and security guard was too much rude. Toilet seat was broken and very uncomfortable to use. Even there is not enough toilet roll in toilet. Shower head also broken and not able to use it. They didn't change even dust bin during our stay. They didn't come to do room service like changing linen and bed sheet. In other hand, one of the security gurad and receptionist helped us well.
Stayed 2 nights in Mar 2019

4/10 Poor

IDWANFAIZI

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Eima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2018

4/10 Poor

Ramesh Devan

Centralised Air-Con unable to lower or adjust highier,Receptionist Malay Girl on night shift unfriendly,requested for extra pillow & Blanket she replied "Dah Habis".Shower in Bathroom not in proper condition water from shower spray very bad.Tv channel limited,lights in the room very dim not bright at all,
Stayed 2 nights in Aug 2018

4/10 Poor

paul, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1. The aircon cannot be adjusted - its the same for each and every room. I caught a flu due to the icy condition of the room. 2. The reception staff have a nonchalant attitude to their jobs. 3. Internet connectivity is a huge issue, despite my room being close to a router. 4. The room has an issue with mould Although the price is not extortionate, I am unlikely to stay again
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

SIMON, IPOH

CONVENIENTTO HAVE FOOD, EASY BOOKING FROM EXPEDIA.COM.MY, CENTER OF THE TOWN
Stayed 1 night in Jan 2018

6/10 Okay

Farid

Liked: Cleanliness
Disliked: Room comfort
Good for no money...
Stayed 2 nights in Dec 2017

10/10 Excellent

Kamarul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

zee

Disliked: Staff & service, property conditions & facilities
The kitchen lady around her 35 plus was so rude..not a welcoming face with her. Not even a smile...should appoint a better staff than her
Stayed 5 nights in Oct 2017

6/10 Okay

SIVAKUMAR

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2017

4/10 Poor

Abhilash

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

naziha

Disliked: Staff & service, property conditions & facilities
Fair hotel
Not so good

2/10 Terrible

faf, johor

Disliked: Cleanliness, property conditions & facilities, room comfort
hot room
rom hot. report to lobby but no action. no syar for this hotel n will kot come back

6/10 Okay

Ishan

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Disliked: Room comfort
Ok
Bearable

8/10 Good

Sivakumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Loo

Liked: Staff & service

6/10 Okay

Mohammad Afiz, Johor Bahru

Satisfied

6/10 Okay

MUHAMMAD KHALIL, Beseri ku beseri mu jua.

Liked: Cleanliness, room comfort
So far so good. Service provided acceptable with its rate. Parking space need improvement.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfy Stays
It was pleasant and I feel comfortable staying there

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Iron board
Iron board should be outside the room

6/10 Okay

tarmizi

Disliked: Staff & service

10/10 Excellent

Mohamad Saipuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

abdillah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Pacific Hotel is the worst hotel
The staff are rude to the customer. The hotel conditions are very bad, got stains at the bed sheet and not properly maintain

4/10 Poor

kok hoe, milton keynes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel dated
hotel is dated Its got a musky smell along corridor and rooms. Breakfast was basic noodle and rice only.Plus sign is that the family room was big. Ok if just a one night stay.