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Reviews of Iris Garden Hotel

3 out of 5
Iris Garden Hotel
No. 89-91 Jalan Bukit Bintang, Kuala Lumpur

Reviews

6.6
Rating 10 - Excellent. 10 out of 51 reviews" "
Rating 8 - Good. 15 out of 51 reviews" "
Rating 6 - Okay. 12 out of 51 reviews" "
Rating 4 - Poor. 9 out of 51 reviews" "
Rating 2 - Terrible. 5 out of 51 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean But Tired
The room which has no window was clean, but tired. Especially the bathroom. The front desk services was very good and helpful.
Stayed 1 night in Feb 2020
Response from Hotel Management on 9 Mar,2020
Hi, we are incredibly grateful that you took the time out to leave us this review. Your feedback is truly appreciated and will surely help us in working towards a better guest experience in the future. Also, we are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. I wish you a wonderful day ahead :)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. It’s not worth it. No real lobby. Lot of bugs... everywhere. Even in the bed ! Mold in the room. The photos doesn’t look like the hotel. It’s worth going elsewhere
Stayed 3 nights in Jan 2020
Response from Hotel Management on 15 Jan,2020
Hi, we are deeply sorry for the experience you had during the stay. Cleanliness is something that we are particular about and can’t compromise on. We do perform pest control on a regular basis, and will make sure similar situations will not happen in the future. Thank you for drawing our attention towards this issue as we will be taking this up and will fix this issue with immediate effect. Please reach out to us in case of anything else. Have a great day ahead.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Convenient hotel with basic facility
Check in is fine, location is good. However when we want to borrow the hairdryer, we can't get it at all and reception only claimed hairdryer is only available next morning.. Bed is quite hard and showering water takes long time to be hot
Stayed 1 night in Dec 2019
Response from Hotel Management on 7 Jan,2020
Hi, we truly regret the inconvenience caused. We’ve immediately shared the feedback to our concerned team to look into this matter so that we could provide a better service in the future. We hope you could give us a chance to make your future experience delightful and we assure you that we won’t let you down this time. Have a great day ahead.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Management on 2 Jan,2020
Hi, we are glad you enjoyed your stay with us. Do visit us again soon, we hope to give you the same awesome experience every time you visit. :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Selesa, bersih & persekitaran yg aman
Stayed 2 nights in Dec 2019
Response from Hotel Management on 4 Jan,2020
Hi! Terima kasih atas kata-kata baik anda. Kami amat gembira anda menikmati masa tinggal anda di Iris Garden Hotel :)

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

WIl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was very clean and centrally located... room was large and satisfactory. Check in was simple and quick. Agents at the front desk were professional and courteous. Only thing I can say negative is signage.. i had a very hard time to find the hotel initially
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is great. But you get what you pay for No internet bathroom door doesnt close ulness your inside, showers has no curtain and so on
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Merja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location, friendly staff, clean rooms.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Layla, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice near to pavillion and berjaya times squa
The wifi is slow and not function well. Hahhhahhahhahahahahahahaahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaahahahahahahahahaahahahahahhaa
Stayed 3 nights in Apr 2018

4/10 Poor

June, Ph

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to noisinest place in Kuala Lumpur.
Location is great in terms of accessibility to all location you want to visit in KL because food, shopping and transportation are just a few minutes away from the hotel.
Stayed 2 nights in Dec 2017

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

4/10 Poor

daniel yong

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort

4/10 Poor

Tang Ati, indonesia

Disliked: Cleanliness, staff & service, property conditions & facilities
if the price is high, it is not worth for stay
This can not be called the hotel, no hotel facilities, only the bed and shower. This hotel location is good, if the price is not worth it.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel, paid what you get
Room is big for family but air-con needs an hour to cool down the room. Too noisy from outside street. Need to kill all the Mosquito before you can sleep.

6/10 Okay

Chelsia, Sarawak

Liked: Staff & service
Eateries and shopping at your feet.
Overall we love the location of walking distance to all major shopping malls and only 2 - 3 mins walk to eatery place at Jalan Alor, coin laundry which is just next 2 shops to the hotel and not to mention a few shops of convenient stores just downstairs of the hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very old hotel. I would rather not called it a hotel. It is just a motel.. the only good is its position. There were other hotel around there which are better. I would like to avoid this hotel next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best budget stay
Good location. Very friendly and helpful hotel owner.

2/10 Terrible

abdalla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad hotel
this is the worst hotel I have ever seen sheets are very dirty internet is very week even sell phone not wrking there no view very bad toillet

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace in the city!
This is in the heart of Bukit Bintang, and offers a clean and quiet place to stay. Fairly basic (no kettle) and no food offered in the hotel, but there are so many good places to eat and drink nearby that that is not an issue.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquillity in the heart of the action.
Staff are friendly and efficient.

8/10 Good

Wong

Liked: Staff & service
Disliked: Cleanliness

6/10 Okay

Verified traveller

Disliked: Room comfort
The room was ok since we stayed for few hours only except its quite noisy since its along the road.. Overall its ok for a short stay

6/10 Okay

Jessie, Kota Kinabalu

Liked: Staff & service
Good stay for short trip
Receptionist good.... very helpful and cheerful by the name of Lionie. Good access to shop, eateries (hawkers) and drinking session. Problem those come with a car, no parking area. Car parked at the public carpark where you have to walk to hotel...and crossing the busy road. Noise coming towards morning....

8/10 Good

NICHOLAS CHUO

Liked: Staff & service

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good short getaway
The cleanliness of the room is at theirs average. It has a good for shopping and dining. Where it near to Pavilion, Starhill n Times Square. Popular dining at Jln Alor is just a block away.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotels but room service need some improvement
This hotel is nice and clean but the room service need improvement. 1.We stay 2night and we have call to request for towel for each night. 2.Shower heater not user friendly..

2/10 Terrible

mr g , uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book
It's like a back street hotel do not book it's in the city and not good for family if I want back street hotel that's what u get I never book again never dirty and no staff

4/10 Poor

jimmy, Singapore

Disliked: Property conditions & facilities, room comfort
hot water issues and mosquitoes
Hot water was not available on the second day of the stay.

8/10 Good

shim

Liked: Staff & service, room comfort

4/10 Poor

Bluespy, Singapore

Disliked: Staff & service, property conditions & facilities
Good Location, Old Rooms
The rooms were big compared to other hotels in the area where you can barely move around the room. However, they seemed quite old with a bad paint job on the walls and cheap old furniture and fittings. Wifi signals were very bad, making it almost impossible to use internet. Reception didn't bother to pick up calls. Don't expect a view from the room and be prepared for some construction noise.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Great location
The hotel is quite good considering with the price. They just need a couple of minor touch up to really become competitive in the market. Repair broken chair, paint the room wall, put the curtain in shower are just few of them. Overall the location is good. The main food street in bukit bintang is just the next road.

10/10 Excellent

Hoang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Hotel Management on 27 Jan,2020
Thank you so much for the wonderful rating, Hoang! It gives us immense satisfaction to see our guests enjoyed their stay here at Iris Garden Hotel. Do visit us again soon, we hope to give you the same awesome experience every time you visit.

8/10 Good

jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situé
Bien
Stayed 2 nights in Apr 2019

8/10 Good

jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle situation chambre vaste
Chambre spacieuse, douche agréable, propre, sommaire
Stayed 2 nights in Oct 2018

10/10 Excellent

SEUNGHYON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

たく, 青森県

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
残念ながら
KL到着がAM1:40でホテルに向かい、着いたのがAM3:30位でした。カウンターにいた若い男にチェックインの旨を告げ、デポジットで２０RM請求され、細かいのがなかったので５０RM札一枚渡しました。通された部屋がベッドとシャワールームの天井に穴がそれぞれ１箇所。机の上には濡らしたと思われるトイレットペーパー一巻き。電話台の下の棚には紙コップに入った茶色い液体が放置、掃除がされていないようで、髪の毛が結構落ちていました。１泊の単価が安いので仕方ないかなとも思いましたが、個々に後２泊するのは耐えられないと思い、その場で近隣のホテルを予約しました。翌朝カウンターにいた女性従業員の方に「部屋を変えますか？」と聞かれましたが、部屋の状況を英語で説明するのが面倒くさいので笑日本人の友人の所に行くから、と言ってそのホテルはチェックアウトしました。デポジットは２０RMしか戻ってこなかったのは言うまでもありません。サイトにある建物の写真にはホテル名の看板が着いていますが、行った時にはそれはありませんでした。経営者が変わったのでしょうか？

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Average
Kamar bagus, lokasi di pusat bukit Bintang. Kamar mandi bagus. Wi-Fi gratis namun kualitas sinyal payah.

8/10 Good

Lina, Salatiga-Indonesia

Liked: Room comfort
overall oke. good place, near everything...
Menginap iris oke, walau acnya tidak terlalu dingin. Servicenya bagus. Kemaren kunci dikamar saya rusak, dan pihak hotel menggantikan dengan kamar yg lebih besar (harusnya 3orang dikasih 4orang). Dekat dengan guardian itu menguntungkan, anakku termasuk anak yg aktif sekali, kemaren jumping2 dikasur dan pelipis matanya berdarah dan bengkak. Untung ada guardian yg kita langsung bisa beli perlengkapan macem2 buat first aid. Hotel ini jg deket sama pusat makanan... jadi ga susah cari makanan.

8/10 Good

Makoto, tokyo

リーズナブルなホテル
繁華街に近く、安めの値段帯のホテルの中では値段相当〜値段以上の勝ちはあり、コスパよし

8/10 Good

Makoto, tokyo

安いホテルを探しているならおすすめ
安い値段のホテルの中ではきれいで、広さもあるのでリーズナブル

6/10 Okay

Lino, Batam

Disliked: Room comfort
Lokasi strategis, cuma kamar hotel agak sempit

10/10 Excellent

Donny Marthen, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good location
Good location, close to KFC and Alor street food place and Musang King durian vendors. Unfortunately, the room has electrical problem on our last day.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good
위치 너무 좋고 찾기도 쉽고, 카운터에도 24시간 사람이 있어서 편하고 좋았습니다. 4인실, 2인실 모두 써봤는데 와이파이는 방 위치가 어디냐에 따라 잘 잡히는지 안 잡히는지가 다른 듯.. 4인실은 잘 안 잡혔고, 2인실은 잘 잡혀서 무리 없이 사용했습니다. 위생 상태는 신경쓰일 정도로 나쁘지는 않았습니다. 전반적으로 만족!

4/10 Poor

なる, Osaka

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
ロケーションは良いが…
シャワーとトイレの仕切りがなく、とにかく全てがビショビショです。 部屋には長い髪が落ちていたり、洗面所もさほどきれいではありませんでした。 さらに、私が宿泊したのは三階で、カラオケボックスが隣接しているようで一晩中うるさくて耳栓をして寝ました。 歯ブラシも朝食もついていなくて快適さにも欠ける… ただ、BBプラザやLOT10、屋台街などに近いというロケーションは抜群です！

6/10 Okay

Verified traveller

Liked: Staff & service
가격과 같은 청결도
청소 상태와 위치는 마음에 들지만 침대와 이불의 위생상태가 불량함