2 outdoor pools
Check availability

Reviews of Regalia Upper View Hotel

4 out of 5
Regalia Upper View Hotel
No 2, Jalan Anjung Putra, Off Jalan Sultan Ismail, Kuala Lumpur

Reviews

6.4
Rating 10 - Excellent. 27 out of 121 reviews" "
Rating 8 - Good. 25 out of 121 reviews" "
Rating 6 - Okay. 26 out of 121 reviews" "
Rating 4 - Poor. 22 out of 121 reviews" "
Rating 2 - Terrible. 21 out of 121 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

EAMIE LENN

Travelled with group
The hotel is good for the price. The room is Ok, the breakfast is nice, and the location is A but i would not stay here again nor recommend it because when we woke up we were covered in bug bites. Informed them at check out. Hope they do something about it to prevent it from happening again because it is a really nice property, close to everything
Stayed 4 nights in May 2024

2/10 Terrible

Sakthiswran

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a hotel. They'll give you an apartment and tell you a nicely crafted story for it. And don't even expect more than 1 star overall.
Stayed 3 nights in Nov 2023
Response from aisha on 24 Jan,2024
Dear (sakthiswran),Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at our hotel.We're delighted to know that our team's efforts to provide (1) exceptional service, (2) comfortable accommodations, and a (3) delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests.We do hope your next visit is around the corner as we look forward to welcoming you again. Please don't hesitate to reach out if you need any assistance with your next reservation.Warm regards,Marketing team

10/10 Excellent

Fatemeh

Liked: Staff & service, property conditions & facilities, room comfort
The room could have been cleaner and the light in bathroom did not work
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Quite a disappointing stay with Regalia
the air Cond is leaking water, the toilet was old, the floor was dusty, tv not functional, no hair dryer (provided upon request with 30 minutes waiting time), the fridge was old, toilet roll left abit, the curtain looks dirty n old, the room door was old, my friend was locked inside the room, need to keep trying to make it open. Parking was expensive, around RM33++ for overnight.
Stayed 1 night in Jul 2023
Response from Marketing team on 8 Nov,2023
Dear guest,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

2/10 Terrible

Boon Tsong

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms and bad service in front desk
Stayed 1 night in May 2023
Response from Marketing team on 8 Nov,2023
Dear Boon Tsong,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.To make amends, we would like to offer you a 10% discount from the Best Available Rates on your next stay with us. We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

4/10 Poor

Ijene R

Liked: Staff & service
Disliked: Property conditions & facilities
I'm trying my best to be thorough and do not read this and think ohh that's just her opinion. Here are the facts. They have 6 elevators. One worked the entire 2 weeks i was there. For 38 floors... ONE WORKED. When you order food or use grab no one will come near the hotel. You have to walk to the other side of the lot. They share the pool with the residents and you have to fill out a form every time you want to swim. So dumb. The "breakfast buffet" was non existent. They served over cooked sausage, rice and hashbrowns in a paper bag for 35 rm A PERSON! Trash. My room smelled of mildew because the floor was wet from some unknown leak by the window. The windows don't open. The rooms have and and little bugs that they don't do anything about even when asked. No English speaking channels so don't expect it which is fine but not very thoughtful. You can't really walk to anything from this hotel. It's on a hill and next to a freeway. Front desk was nice, the view from the pool is breathtaking and that is the only good. After all the inconvenience, they had the nerve to charge me for misplacing the elevator key! Laughable, it never worked! I took the stairs everyday! Do not recommend. Just do not do it!
Stayed 10 nights in Mar 2023
Response from Marketing team on 8 Nov,2023
Dear Ijene R,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

10/10 Excellent

Mohammad Din

Stayed 1 night in Mar 2021

10/10 Excellent

IAYI

Travelled with family
Liked: Room comfort
enoying
Relaxing, very good scenario.kids enjoying. room not so clean.others wise perfect.enjoying
Stayed 1 night in Sep 2020
Response from Hotel managemant on 30 Sept,2020
Thank you for staying with us.

2/10 Terrible

puvana

Travelled with family
Disliked: Cleanliness, room comfort
Buffer breakfast totally terrible No food at all
Stayed 1 night in Sep 2020
Response from Hotel management on 30 Sept,2020
Sorry for that. We can not have buffet as its under SOP in future we will do our best.

2/10 Terrible

Imran, Seremban, Negeri Sembilan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Need to wait 20-30 minutes for using the lift, breakfast can said the worst experience for me and my family ever had either the place for eat or their quantity of foods and drinks. One more thing they dont provided free parking. Need to pay with touch n go, per hour is RM1.60. Imagined if you park from 2.00 p.m. until next 12.00 p.m on the next day how much it will cost. I strictly dont recommend if you don't have highly patient attitude.
Stayed 1 night in Sep 2020

8/10 Good

ZUL

Travelled with family
Liked: Cleanliness, room comfort
excellent
Stayed 1 night in Sep 2020
Response from Hotel Managemant on 30 Sept,2020
Thank you for staying with us. See you in the future.

4/10 Poor

Umair

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Ahmad Ibrahim

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Haspalila

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2020

8/10 Good

JAFRYDIN ABDUL JALIL

Stayed 2 nights in Mar 2020
Response from Marketing team on 8 Nov,2023
Dear Jafrydin,Thank you so much for sharing your wonderful experience with us on Agoda. We are thrilled to hear that you enjoyed your stay at our hotel.We're delighted to know that our team's efforts to provide exceptional service, comfortable accommodations, and a delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests.We look forward to welcoming you back in the future. Please don't hesitate to reach out if you need any assistance with your next reservation.Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness
Nice place.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible experience! very poor staff, stinky rooms, aged building condition, 2(!) TV Channels :))) , breakfast uneatable! on the side we had a case of domestic violence ( which can happen in such a big house) on our floor. the poor thing was the security, that didnt really care and was totally unprofessional. for that money you get much better deals in kl, so better dont go...
Stayed 2 nights in Feb 2020
Response from Reservation on 19 Feb,2020
Sorry for the inconveniences. Thank you for the feedback. And the regarding the domestic violence was settle by the couple themselves.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Guest reception was exceptional. Room upgraded absolutely free of charge!!!
Stayed 1 night in Jan 2020
Response from Reservation on 19 Feb,2020
Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
In the pictures looks much better than the reality
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waist of my hard earned money, nothing work in this place
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Not bad. Can be improve
Stayed 1 night in Apr 2019

10/10 Excellent

Hasnita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
This was probably once a great hotel but sadly the condition of the room was disappointing due to marks on the walls, peeled paint and lack of being maintained. The room smelt of smoke from previous guests despite being cleaned. The bed had bed bugs. Positives include the infinity pool, the view and the restaurant downstairs.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should have been accommodative in genuine cases.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Excellent and highly recommended and is easy to Use the app
Stayed 4 nights in Jun 2019

8/10 Good

ThaiTour, Thai

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Price is reasonable with top view to see Twin tower
Stayed 2 nights in Apr 2019
Response from Reservation on 18 Apr,2019
Thank you for staying with us and we are glad you enjoyed your stay

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not as mentioned and the management never answers the phone and they charged me for 5 nights, when i called them earlier and told them the flight was delayed , i asked them to charge for 2 nights, but they never answered after and charged for the whole stay and just an overall extremly bad experience.
Stayed 4 nights in Mar 2019

10/10 Excellent

Nurul, Sentul, kl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome💕
Stayed 1 night in Mar 2019
Response from Reservation on 8 Apr,2019
Thank you for staying with us.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort
Affordable apartment next to Sunway Putra
An affordable place for a one night layover in KL on the way to Genting. Huge 2 bedroom apartment within 200m walking distance to Sunway Putra Mall. Room is dated but acceptable. Security Guards at car park are very strict but understandably so.
Stayed 1 night in Mar 2019
Response from Reservation on 8 Apr,2019
Thank you for your feedback. We are glad that you nice time staying with us.

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2019
Response from Reservation on 19 Feb,2019
Thank you for staying with us.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Reservation on 28 Dec,2018
Thank you for staying with us.

10/10 Excellent

John, Sydney, au

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and housekeeping staffs were excellent and very helpful and friendly. Great room, huge space, just some construction work is ongoing in lift and top floor. Great location, overall great experience
Stayed 5 nights in Nov 2018
Response from Reservation on 7 Dec,2018
Thank you for staying with us. We are glad you enjoyed your stay. We are making more better stay for all.

10/10 Excellent

Nazrin, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy and spacious. Recommended to stay around kuala lumpur
Stayed 1 night in Nov 2018
Response from Reservation on 14 Nov,2018
Thank you for choosing us. We are happy that you had a great stay.

10/10 Excellent

Ashwini

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was Okay but we dont know how to call the room service as the phone was not working and also the wifi was not working at all throughout the day.
Stayed 1 night in Oct 2018
Response from Reservation on 16 Nov,2018
Sorry to inform we do not have a restaurant in our hotel. There is only a private on the 37th floor but its only have dine in.In future any problem in the room kindly inform the front office for immediate action.

8/10 Good

Shong

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The stay was pleasant Overall but one thing need to improve that’s cockroach ..
Stayed 1 night in Oct 2018
Response from Reservation on 14 Nov,2018
Thank you for choosing us for your stay. We are sorry about the cockroach matter, we will improve on this adn thank you for the feedback.

2/10 Terrible

Alicia

Liked: Staff & service
Disliked: Property conditions & facilities
Some part of the building is under renovation. The shower drain was plugged. It wasn’t addressed not until I went down to the reception to complain on the second time. One security staff wa rude to the shuttle bus driver while waiting for the passénger
Stayed 5 nights in Sep 2018
Response from Reservation on 4 Oct,2018
The building is shared by residence and home stay and the renovation is done by the building management. The maintenance wanted to go but you were still in the room , so after that only they manage to repair the drainage. regarding the security we will inform the management to check on their courtesy. Thanks for bringing up so in future we may serve you well.

10/10 Excellent

Ryan

Good Mid-Price Hotel with Infinity Pool
Nice room with a good infinity pool.
Stayed 1 night in Sep 2018
Response from Reservation Manager on 20 Sept,2018
We are happy that you had a great stay. Hope to see you in future.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2018

6/10 Okay

mr., Perak, Malaysia

Disliked: Property conditions & facilities, room comfort
Bed uncomfortable. Every time went out from room to somewhere need to wait for a long time for lift.
Stayed 3 nights in Jun 2018
Response from The Management, Regalia Suites KL on 2 Jul,2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location with easy access to the city!
The location of this place is great for spending a few days in this exciting city with friends. The view is simply awesome from the pool area.
Response from The Management on 30 Mar,2018
Hi Janet, Thanks for this positive feedback! We hope to see you again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
hotel is under substantial construction
facilities are very poorly maintained and in need of an immediate upgrade, while there is also a major construction project being undertaken in part of the building itself. This involves wheelbarrows being carried in hotel elevators, for example. The adjacent shopping mall is very nice, but it requires a steep climb up an external stairwell which is also under some form of construction. The rooms and common areas are in very poor condition. The staff are very friendly and do their best under these challenging conditions.
Stayed 3 nights in Mar 2018
Response from The Management, Regalia Suites KL on 30 Mar,2018
Dear Guest, We are sorry for any inconvenience caused during your stay. For your information, we are undergoing some maintenance and constructions for our new hotel which will be launched later this year. We thank you for your feedback and hope you will return and enjoy the new facilities soon.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great location. Great staff. Accomodation can do with cleaning. Lots of fleas and small cockroaches in the room, toilet/bathroom needs good cleaning, restaurant filthy.
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent views from some rooms...BUT
Stayed for 5 nights. Had excellent view of KL city skyline. BUt 2 nd day in the evening, the bathroom in the bedroom started smelling of gutter. Saw a cockroach going around in the bathroom. Called management. Maintenance wasn't available till next morning at 9. I think the next day, they just sprayed the place. Same thing happened the next evening. THey changed our rooms the following day. and we lost our views of the city. The inifiniti pool on the top is nice. But the water was murky. You couldn't see the bottom of the pool. No Good. The gym and laundry facilities were nice. THe staff overall at the front desk was quite friendly.
Stayed 8 nights in Nov 2017

8/10 Good

Nurinarah

Liked: Room comfort
Disliked: Cleanliness, staff & service
It was a comfortable stay overall. When i first step in the apartment, it was really spacious (the dining area and living room) The view was the best thing about this place. Other than that, the floor got this oily feeling when u step on it, one of the rooms has broken wardrobe, the worst was the service especially the staff that serves our breakfast (staff at the concierge was okay tho) Was really mesmerised by the view from the infinity pool, but when i was there i was quite dissapointed because it was rather a small pool and overcrowded can't really enjoy that much.
Stayed 2 nights in Sep 2017