Pillow-top beds, free minibar items, in-room safe, desk
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Reviews of The St. Regis Kuala Lumpur

5 out of 5
The St. Regis Kuala Lumpur
6 Jalan Stesen Sentral 2, Kuala Lumpur Sentral, Kuala Lumpur, Kuala Lumpur

Reviews

9.2

Wonderful

Rating 10 - Excellent. 142 out of 200 reviews" "
Rating 8 - Good. 38 out of 200 reviews" "
Rating 6 - Okay. 9 out of 200 reviews" "
Rating 4 - Poor. 6 out of 200 reviews" "
Rating 2 - Terrible. 5 out of 200 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shanique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic hotel to stay at, beautiful rooms, great breakfast and excellent staff. Nothing was too hard. Will stay there again!
Stayed 3 nights in Mar 2024
Response from The St. Regis Kuala Lumpur on 26 Mar,2024
Dear Andrew, Your words truly warmed our hearts, and we're incredibly grateful for your kind feedback. We'll make sure to share your thoughtful words with the entire team. We look forward to welcome you back for another wonderful stay!Best Regards, The St. Regis Kuala Lumpur

10/10 Excellent

Jae Woo

Stayed 4 nights in Feb 2024

8/10 Good

wang

Stayed 3 nights in Feb 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities
For a 5-6 star hotel, guests should have access to the sauna and steam facilities without having to pay for it. This is what we normally look forward to during our stay.
Stayed 6 nights in Jan 2024

10/10 Excellent

Paula

Stayed 2 nights in Jan 2024

4/10 Poor

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived at the property after check in time, we were told our room was not ready yet. They were unable to say when it would be ready. After asking a few times and expressing our unhappiness, they brought us to Cristal for a complimentary lunch. Our room was ready shortly after that. The staff were very apologetic. We later ordered room service which took 70 minutes to arrive and most of it was soggy and not nice. Breakfast was varied with lots of different options.
Stayed 1 night in Dec 2023

10/10 Excellent

keyvan

Liked: Cleanliness, staff & service, property conditions & facilities
all around excellent service and property in good shape.
Stayed 1 night in Dec 2023

6/10 Okay

Hong Yee

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall, a pleasant experience upon arrival till check out. there were staff to help with the luggage upon arrival and during check out. we were promptly attended to during check-in. lobby and common areas were nicely furnished. room was spacious, clean and well-maintained. tv was working well with many channels available. room service operator was helpful and friendly. in-room dining food was prepared within reasonable time and was delicious. breakfast spread was great, plenty of choices and delicious as well. service staff were prompt to assist too. definitely worth the price tag. will stay again next time.
Stayed 1 night in Dec 2023

8/10 Good

Lee Kok Yeong,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Pierre

Stayed 2 nights in Dec 2023

10/10 Excellent

Jasper

Stayed 1 night in Dec 2023

10/10 Excellent

songlin

Stayed 2 nights in Dec 2023

8/10 Good

Asmirah, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from staff and butlers. Don’t like because shops quite a distance.
Stayed 3 nights in Nov 2023

10/10 Excellent

MOHIT

10/10 Excellent

Swindar

Stayed 3 nights in Sep 2023

4/10 Poor

Jen hui

Stayed 2 nights in Sep 2023

2/10 Terrible

Rumyanka

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Love the hotel. The room was so comfortable. Breakfast spread was great. Love the ambience. It’s classy. quite worried cos the kids were noisy, but we didn’t feel like we were judged for that. They went all out to make us feel welcome. The staff were so nice and welcoming. We had our 3 young children with us. The staff were so kind to the 3 noisy children (all 3 under 6yo).
Stayed 2 nights in Jul 2023

10/10 Excellent

Pooyeh

Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere of the hotel is very calm and the staff are friendly . The pool is nice . The room is very nice and almost big . The bath is clean and nice. I recommend this hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Ridhwan, Petaling Jaya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating and nice. Top tier service. Room was spacious and very comfy. Nearby mall and botanical garden. Our first time here and it was wonderful and amazing experience for us and the kids.
Stayed 1 night in Jul 2023

4/10 Poor

KEI WAI

Stayed 2 nights in Jul 2023

10/10 Excellent

Nicole

Stayed 3 nights in Jul 2023

10/10 Excellent

Albert

Stayed 1 night in Jun 2023

10/10 Excellent

Dermawan

Stayed 2 nights in May 2023

10/10 Excellent

Mateusz

Stayed 2 nights in May 2023

10/10 Excellent

Melanie

Stayed 2 nights in Apr 2023

6/10 Okay

Wilfred

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel is new, clean, with luxurious and spacious rooms which were perfect for our traveling party (family of 4 including 2 young children). The service could have been better as we ran out of bathroom amenities which were not replenished timely. The complementary water bottles in the room where plastic (not eco friendly) and the bottle caps. where very hard to open, to the point that I developed a slight abrasion from trying to open them. The staff are friendly and helpful and will go beyond to make sure your stay is as perfect as possible. The only caveat is during breakfast once it get's a little bit busy, the staff seems to. not be able to cope that well and the service level drops a little. Parking at the hotel is convenient as it is within the property, however in the 3 days we stayed at the hotel we were sent the wrong way to park twice as it changed how to drive into the carpark which was a touch inconvenient. Another opportunity could be to make it easier for someone staying a few days to have the car registered to avoid having to validate a parking ticket every day (adds another step/logistic task to one's day).
Stayed 3 nights in Mar 2023

10/10 Excellent

Wanki

Stayed 3 nights in Mar 2023

10/10 Excellent

Woon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a delayed check in, the experience only improved. Rooms were excellent. Butler service was quick and efficient. Breakfast and staff were amazing.

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very courteous and helpful.

8/10 Good

Nai Ying, Hong Kong

10/10 Excellent

Lai Heng

Stayed 2 nights in Nov 2022

10/10 Excellent

Jenny Lim Chen

Stayed 1 night in Nov 2022

10/10 Excellent

Azmin, Petaling Jaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accommodating as always. The amenities just mind blowing
Stayed 1 night in Oct 2022

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Eiji

Liked: Amenities, property conditions & facilities
Good✨
Stayed 1 night in Jul 2022

6/10 Okay

Ee Huey

Stayed 1 night in Jul 2022

4/10 Poor

Shozo

Travelled with group
Disliked: Staff & service, property conditions & facilities
Staff ability is the worst quality 5star hotel in KL.
Stayed 1 night in Jun 2022

8/10 Good

HEMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

shirley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2022

10/10 Excellent

Cheuk Sum

Business traveller, Travelled with partner
great, clean and tidy
Stayed 1 night in May 2022

8/10 Good

Lau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the room arrangement for our celebration. Access from the carpark to the hotel lobby is nice and easy. The lobby is filled with welcoming feeling and staff has been attentive to keep us in view on the check in. The room we booked is clean and spacious. Room service has been good. Staff has been responsive due to the wifi connection and resolved the connectivity. The Gym and swimming pool is easily accessible. Plastic has been used because of mineral waters.
Stayed 2 nights in Apr 2022

10/10 Excellent

Chia Hong

Stayed 1 night in Feb 2022

10/10 Excellent

Wan Sadida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxe
Excellent. I love the complimentary butler service and the attentive staffs. Will definitely come back to stay.
Stayed 3 nights in Dec 2021

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Nur Ain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staffs, the service was tip top and the staffs were so accommodating.the room we stayed has one of the best views, we really enjoyed our stay
Stayed 2 nights in Nov 2021

8/10 Good

Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Daily trip
Overall is good,except that they did not fulfill a arrangement they offer,We book the hotel to celebrate a birthday in advance,they offer to arrange a balloon and cake arrangement in the room prior to our arrival but dissapointed ,I need to call reception then only remember and bring in a slice of cake.
Stayed 1 night in Nov 2021