2 outdoor pools
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Reviews of Imperial Suites Serviced Apartment

3.5 out of 5
Imperial Suites Serviced Apartment
Imperial Suites, Jalan Datuk Tawi Sli, Kuching

Reviews

9.0

Wonderful

Rating 10 - Excellent. 26 out of 37 reviews" "
Rating 8 - Good. 6 out of 37 reviews" "
Rating 6 - Okay. 2 out of 37 reviews" "
Rating 4 - Poor. 3 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Allan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our room was not available for unclear reasons upon arrival. Sketchy and passive aggressive management. A cash damage deposit was required at check in without prior notice. A paper receipt omitted the deposit amount. A 48 hour wait for confirmation of a change was responded to only after Expedia intervention. Caveat emptor!
Stayed 15 nights in Feb 2024

10/10 Excellent

Khin

Liked: Amenities
Convenient location
Stayed 2 nights in Oct 2023

10/10 Excellent

Qiang

Stayed 1 night in Aug 2023

8/10 Good

Seen Yong

Liked: Cleanliness, room comfort
Nice place for a break
The place is spacious and clean.
Stayed 6 nights in Jun 2020
Response from Kenneth on 13 Jul,2020
Thank you

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe to stay
Stayed 3 nights in May 2020
Response from Kenneth on 17 May,2020
Thank you

10/10 Excellent

Raphael

Travelled with family
Liked: Cleanliness, room comfort
Weekend gateway
The ambience , cleanliness, bedding comfort, pillow, hot & cold shower , tap are running in good condition, facilities excellent, near to places of eating outside , walking distance to the premises. Night view of its surrounding is beautiful as we stayed on the 19th floor of the 20th floir building.
Stayed 1 night in Mar 2020
Response from Kenneth on 1 Apr,2020
Dear Raphael, Thanks for your time in writing the valuable reviews. It is our pleasure to serve you during your stay. We look forward for your next stay with us. Cheers! Best Regards, Dr Kenneth Lu

8/10 Good

Siong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Kenneth on 16 Jan,2020
Dear Siong, Thank you so much for for feedback. We are glad that you enjoyed the hospitality provided by us. We look forward to serve you again in the near future. Cheers! Regards, Kenneth

4/10 Poor

Sands

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons: Mattresses soft & worn out, kitchen cabinets & toilets smells bad, wifi weak & had to reboot before connecting, once you step out of the apartment’s main door, strong sewerage smell !!! Very limited housekeeping service. Bath towels looks dirty, yellowish & worn out. Floor lamps provided in 2nd bedroom came with blown off bulbs ! Pros: Washing machine & dryer provided Water dispenser for hot & cold water Water pressure & shower strong n good
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Hui Yii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
The apartment is spacious and clean. Nice view of the city, satisfied with the facilities, especially water dispenser and washing machine are provided. Beds are comfortable. Very satisfied, strategic location.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good place. nice & friendly staff. worth to stay
Stayed 1 night in Dec 2018
Response from Kenneth on 10 Dec,2018
Thank you

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Kenneth on 6 Dec,2018
Thank you

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing place to chill with my siblings! Love it. Clean and comfy.
Stayed 1 night in Nov 2018
Response from Kenneth on 6 Dec,2018
Dear Cindy, Thanks for your excellent review score. It was our pleasure to serve you and your family members. We hope to see you again soon. Cheers!

6/10 Okay

Adil, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property did not accept credit card payment. They only accept cash. This should be advised to guests in advance Inorder to be able to keep cash ready.
Stayed 1 night in Aug 2018
Response from Kenneth on 3 Sept,2018
Dear Adil, Thanks for your feedback. Credit card payment is acceptable via the Expedia booking platform. We apologize for the miscommunication during your stay. We hope to serve you again during your next visit. Thank you.

10/10 Excellent

Yana, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious home with complete facilities. Very comfortable and near to swimming pool.
Stayed 2 nights in Jul 2018
Response from Kenneth on 3 Sept,2018
Dear Yana, Thanks for your time in giving review. It's our pleasure to serve you and your family during your stay. We look forward for your next visit soon. Cheers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment review
Place was perfect for families. Hosts were excellent and responded quickly to all our requests. Location is close to the airport and orangutans sanctuary but about 20 minutes from riverside.
Stayed 3 nights in Jul 2018
Response from Kenneth on 14 Jul,2018
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is clean and a nice view location. The check in and check out process is smooth. We have a pleasant stay over there.
Stayed 1 night in Jun 2018
Response from Kenneth on 24 Jun,2018
Thank you

10/10 Excellent

Ms Ng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satified
Owner meet our request to provide apartment with landscape view of kuching. Rooms are neat and clean. Whole apartment is nicely renovated and new.Washer and dryer are provide. Water dispenser provide hot and cold water,save trouble of boiling water.Wifi is strong,surfing and downloading movie are fast. Will return to stay on our next trip to Kuching.
Stayed 2 nights in May 2018
Response from Kenneth on 3 Jun,2018
Dear Ms Ng, Thanks for your time in writing the review. It is our pleasure to serve you and your family during your stay. We look forward for your next visit soon. Cheers. Best Regards, Kenneth

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Kenneth on 24 Apr,2018
Thank you

10/10 Excellent

amilda, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment
Spacious apartment, very clean & adjacent to mall so no problem to get food
Stayed 2 nights in Mar 2018
Response from Kenneth on 24 Apr,2018
Dear Amilda, Thanks for your feedback. We are glad that you enjoyed your stay at Imperial Suites. We look forward for your next visit soon. Cheers. Best Regards, Kenneth

10/10 Excellent

Noor Maisie, Kuala Lumpur Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel isn't far from the city centre.
We had such a fantastic stay at the Imperial Suites Serviced Apartment. Absolutely awesome. It has everything you ask for like in your own home, complete with cutleries, pots and pans. There're cooking stoves with an conventional oven, a microwave oven, a fridge, and a washing machine etc. Just cannot mention the rest. My daughter and her cousins just enjoyed themselves preparing their fav korean dishes. My mother in law really enjoyed herself. The staff were so friendly and many thanks to Mr Kenneth (hope his name is spelled correctly) for being really accomodative. Certainly I would like to recommend to my friends and relatives.
Stayed 3 nights in Mar 2018
Response from Kenneth on 24 Apr,2018
Dear Maisie, Thanks for your time in writing the review. It was our pleasure to serve you during your stay at Imperial Suites. Indeed, the apartment is well equipped with essential amenities as part of our dedicated customer-centric hospitality. We look forward for your next visit soon. Thank you. Best Regards, Kenneth

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay!
Very nice and comfortable place to stay. Owner friendly and easy to deal with. Rank 1 to 5, i give 5 star 👍👍👍👍👍
Stayed 1 night in Feb 2018
Response from Kenneth on 11 Feb,2018
Thank you so much!

10/10 Excellent

Neena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice place to stay for family trip! I'm booking family package room, having 3 rooms and living room. Very suitable for family reunion...Strongly Recommended!
Stayed 1 night in Feb 2018
Response from Kenneth on 11 Feb,2018
Dear Neena, Thanks for your 5-star review. Indeed, Imperial Suites is a perfect place for family gathering. We will always strive for better guest service too. We hope to see you again in the near future. Best Regards, Kenneth

10/10 Excellent

Bbana Biyan, Kuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay
Tq Mr. Ken for the great service your staff provide us. Very clean & comfort place. Highly recommended 👍
Stayed 1 night in Feb 2018
Response from Kenneth on 5 Feb,2018
Dear Bhana, It was a great pleasure to serve you during your stay. Hope to see you soon in the near future. Thank you for choosing Imperial Suites Serviced Apartment. Best Regards, Kenneth

10/10 Excellent

NURHARYATI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i love this place so much!
Stayed 1 night in Jan 2018
Response from Kenneth on 5 Feb,2018
Dear Nurharyati, We are glad that you enjoyed your stay. Thank you for your feedbacks. We hope to see you again soon. With Thanks, Kenneth

10/10 Excellent

bernard, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Room was very clean. Everything needed was inside the unit. Was very satisfied with Mdm Wong’s service.
Stayed 5 nights in Jan 2018
Response from Kenneth on 5 Feb,2018
Dear Bernard, Thanks for your excellent review. We felt rewarded with your satisfaction during your stay at Imperial Suites. Hope to see you again in the near future. With Thanks, Kenneth

10/10 Excellent

Carol, Singapore/JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and nice stay
Excellent location connected with Boulevard shopping mall and Imperial Hotel. Comfortable stay especially with friendly and helpful Mdm Wong, she very kind to offer help on luggage storage after we check up as we got a late night flight :)
Response from Kenneth on 2 Jan,2018
Dear Carol, Thanks for your review. We are glad that you enjoyed our customer-centric hospitality and looking forward for your next visit in the near future. With Thanks, Kenneth

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very comfortable to stay
The apartment was very comfortable to stay just that the day we accidentally left our room key in the apartment and we unable to get the owner to send the spare key. So we called the front office of Imperial Hotel to assist us just to take us to the lobby hotel. Unfortunately, the officer on the day does not cooperate with us whereby they don't want to take any responsibilities of the private owner of the apartment. We understood about the rule. We just seek help go to the lobby and no action from them (at least they have any ideas to help us, very disappointing). Additional, the way the officer talk with me very unprofessional and unethical as a front office. Alternatively, one of our member using the staircase (just imagine from level 19), just to seek another chance from the other front office at the lobby and he manage to get but during that time me manage to go to our car in the basement with the help of one good guy of the cleaner bring us to the basement. By then the owner comes and see us in the lobby. Lastly, i can says that Imperial Suites Apartment is recommended to stay with. About the above problem at least the staff hotel can improve the services on how to handle that kind of situation in future. Thank you very much.
Stayed 2 nights in Nov 2017

4/10 Poor

SYED ABDUL AZIZ

Disliked: Staff & service
We get the lower standard apartment from the booking
Stayed 1 night in Oct 2017
Dear valued guest, I apologize for the unforeseen circumstances that happened during your stay. You had booked the Imperial unit during your stay, however the Imperial unit was unable to rent out due to some defect which we already rectified now. We did informed you prior to your arrival regarding this issue and your response were positive to change to the other unit which is larger with a different settings. We do believed that you enjoyed the stay at Imperial Suites Serviced Apartment with our hospitality. We looking forward for your next visit with a complimentary upgrade for you. Thank you for choosing Imperial Suites Serviced Apartment. Best Regards, Kenneth

10/10 Excellent

CASIMIR IGAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Home to stay for family
The stay was magnificent and feel like at home. Easy to go shopping because it's just down stair and within one roof. Very safe place to stay and pleasant.
Stayed 3 nights in Sep 2017
Dear Casimir, Thank you so much for your review. I am glad that you truly enjoyed your stay with us. I am looking forward for your next trip to stay with Imperial Suites Serviced Apartment again in the near future. Cheers Best regards, Kenneth Imperial Suites Serviced Apartment

10/10 Excellent

LAW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

R jegatheesan

Stayed 3 nights in Oct 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & cozy place, keep up the good work
Stayed 3 nights in Oct 2023

6/10 Okay

Razim Faris

Stayed 3 nights in Oct 2022

10/10 Excellent

TMH, SRI AMAN

Liked: Cleanliness, staff & service, property conditions & facilities
BERDEKATAN DENGAN SHOPPING MALL,DAN SELESA.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat baik dan seronok
Stayed 1 night in Feb 2018
Response from Kenneth on 9 Mar,2018
Terima Kasih