Lobby lounge

Reviews of Garrya Nijo Castle Kyoto

4.5 out of 5
Garrya Nijo Castle Kyoto
180-1 Ichinocho, Nakagyo-ku, Kyoto, Kyoto

Reviews

10

Exceptional

Rating 10 - Excellent. 27 out of 29 reviews" "
Rating 8 - Good. 2 out of 29 reviews" "
Rating 6 - Okay. 0 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

olivier, virginia beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing I would recommend.
Stayed 1 night in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GARRYA Nijo Castle Kyoto on 20 Apr,2024
Dear Deborah,Thank you for the excellent rating. We're thrilled to learn that you had a five-star experience at our hotel. We continually strive to provide our guests with an enjoyable stay. If there's any specific feedback you could offer us for improvement, we'd be grateful. We look forward to welcoming you back in the near future and hope to make your next visit even more memorable.Best Regards,GARRYA Nijo Castle Kyoto Management Team

10/10 Excellent

Arvli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GARRYA Nijo Castle Kyoto on 20 Apr,2024
Dear Arvli sama,Thank you so much for the stellar rating! We're thrilled to hear that you found your stay at our hotel to be excellent. While we wish you would have left a detailed review, we appreciate your feedback nonetheless. We continually strive to improve our service and hope to exceed your expectations on your next visit. Looking forward to welcoming you back soon!Best Regards,GARRYA Nijo Castle Kyoto Management Team

10/10 Excellent

Chun Leong

Stayed 2 nights in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious, tranquil, excellent service
The hotel is lovely, tranquil, secluded. The staff are incredible and service was top notch. Our room had a great view overlooking the castle moat, walls, and tops of the castle (of course in Kyoto by law you can't have a room high enough to view fully over the walls). The room was very clean, quiet, and nicely designed. We did not choose breakfast or dine at the restaurant/bar, however it looked very elegant. There are just so many places to experience in Kyoto outside the hotel. The only thing that could make this hotel even better would be if it had an onsen!
Stayed 4 nights in Nov 2023
Response from From Garrya Nijo Castle Kyoto on 7 Dec,2023
Dear Adam,Thank you for your glowing review. We are thrilled to hear that you had a GREAT stay with us in Kyoto. Your positive feedback is greatly appreciated, and we are delighted that we were able to meet your expectations. We value your opinion and will take your comments into consideration as we continuously strive to improve our services. We look forward to welcoming you back in the future and providing you with another perfect experience.Best Regards, GARRYA Nijo Castle Kyoto

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Boutique Hotel
This is a beautiful hotel in a perfect location. Rooms, public areas etc are immaculate with works class design and features. It has a luxury boutique feel to it with super friendly staff The only criticism is their somewhat inflexible approach to eating in the restaurant and access to the bar. Everything has to be pre- booked the day before when you may not be too sure of your plans and there’s little accommodation for any last minute changes. Other than that I’d 100 percent recommend the hotel if you want a peaceful and relaxing break in a city that is one of the jewels of the world.
Stayed 3 nights in Nov 2023
Response from GARRYA Nijo Castle Kyoto on 13 Nov,2023
Dear David,Thank you for your glowing review! We are thrilled to hear that you had a GREAT stay with us in Kyoto. Your positive feedback is greatly appreciated, and we are delighted that we were able to meet your expectations. We value your opinion and will take your comments into consideration as we continuously strive to improve our services. We look forward to welcoming you back in the future and providing you with another perfect experience.Best Regards,GARRYA Nijo Castle Kyoto, Management Team

8/10 Good

Hilary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a magnificent property. The rigorous protocols around accessing the dining room and bar could bear a revisit including some more options on the menu and flexibility with ordering. A bar where you can just drop by without a reservation and certain meals without reservation like breakfast would be good. It is so beautiful that a fitness center would be a real add. Staff are striving for excellence on all levels but seem to have to follow some cumbersome protocols.
Stayed 3 nights in Nov 2023
Response from GARRYA Nijo Castle Kyoto on 10 Nov,2023
Dear. Hilary Thank you very much for choosing GARRYA Nijo Castle Kyoto as your place to stay during your recent visit to Kyoto. It was our pleasure to have you to accommodate with us.We delighted to learn that you liked the stay experience and offered us high scores for many of the survey categories. Moreover, thank you very much for your kindly compliments to our staff service. We will certainly pay more attention to our Foods and Beverage choice and quality at our restaurant Singular and seek for improvement to achieve your full expectation in the future. Your comments is extremely important to us!We hope to see you soon again during your next visit to Kyoto, allow us to have another chance to serve you.Best Regards,GARRYA Nijo Castle Kyoto, Service Management Team

10/10 Excellent

Dale, SAN FRANCISCO

Stayed 3 nights in Oct 2023
Response from From Garrya Nijo Castle Kyoto on 7 Dec,2023
Dear Dale,Thank you for your high rating on expedia. We are thrilled to be able to make a good impression on you. The team and I look forward to the pleasure of your next visit.Best Regards,Garrya Nijo Casle Kyoto

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and staff was very gracious. Highly recommend
Stayed 3 nights in Sep 2023
Response from GARRYA Nijo Castle Kyoto on 7 Oct,2023
Dear Kim samaThank you very much for your compliment and offer us the highest score for our survey.Your valuable comment is extremely important to us and giving us a lot of energy to keep us continue to achieve our goal to provide personal touch service to valued guest. We hope to have another opportunity to serve you again in the future.Wish you all the bestSincerely yours,GARRYA Nijo Castle Kyoto, Management Team

10/10 Excellent

Nikita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful recently renovated hotel with an exceptionally friendly staff, great restaurants and amazing view of Nijō Castle. The only odd thing was the fact that one can barely fit even single carry-on suitcase into the closet.
Stayed 3 nights in Aug 2023
Response from GARRYA Nijo Castle Kyoto on 23 Aug,2023
Dear. Nikita samaThank you very much for choosing GARRYA Nijo Castle Kyoto as your place to stay during your recent visit to Kyoto. It was our pleasure to have you to accommodate with us.We delighted to learn that you liked the stay experience and offered us full scores for most of the survey categories. Moreover, thank you very much for your kindly compliments to our staff service. On the other hands, size / space of the closet is a design of the hotel that we need to seek for improvement, although some of the rooms has a little bigger space for the closet. Your comments is extremely important to us!We hope to see you soon again during your next visit to Kyoto, allow us to have another chance to serve you.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 Excellent

Billy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. The property and room were immaculately clean and beautiful. Staff were attentive, helpful and friendly. The location is in a quiet neighborhood and conveniently close a subway station for travel throughout the city. My family thoroughly enjoyed our stay here.
Stayed 1 night in Aug 2023
Response from GARRYA Nijo Castle Kyoto on 9 Aug,2023
Dear Billy sama Warm greeting from GARRYA Nijo Castle Kyoto.Thank you very much for your recent visiting in Kyoto and choosing us as your place to stay.We delight to learn that you enjoyed your Kyoto experience with us; Moreover, your kind compliment to our staff service are giving us a lot of energy to keep us continue to achieve our goal to provide personal touch service to valued guest. We are a small scale hotel, hope to give every customer a feeling of their another home in Kyoto away from their home. We wish you all the best and hope to have another chance to seeing you soon in the future. Sincerely yours, Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 Excellent

Carl K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Stayed 4 nights in Jun 2023
Response from GARRYA Nijo Castle Kyoto on 9 Aug,2023
Dear Carl K sama Greeting from GARRYA Nijo Castle Kyoto.Thank you very much for choosing us as your place to stay for your Kyoto trip.We delight to learn that you enjoyed your Kyoto experience with us; Moreover, your kind compliment to our staff service. We wish you all the best and looking forward to have another chance to serve you again in the future. Your Faithfully, Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I will always remember our stay. We came here for our honeymoon and were impressed by the excellent quality of the rooms as well as the service. The team that works here is one of a kind and I am so grateful for all of their efforts. Their attention to detail added a great deal of happiness to our already wonderful honeymoon in Japan. This is now our favorite place that we have ever stayed.
Stayed 4 nights in May 2023
Response from GARRYA Nijo Castle Kyoto on 30 May,2023
Dear Justin samaWarm greeting from GARRYA Nijo Castle Kyoto.Thank you very much for your recent visiting in Kyoto and choosing us as your place to celebrate your honeymoon with madam.We delight to learn that you enjoyed your Kyoto experience with us; Moreover, your kind compliment to our staff service are giving us a lot of energy to keep us continue to achieve our goal to provide personal touch service to valued guest. We are a small scale hotel, hope to give every customer a feeling of their another home in Kyoto away from their home.We wish you and madam all the best and hope to have another chance to seeing you soon in the future.Sincerely yours,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 Excellent

Ethan

Stayed 5 nights in Apr 2023
Response from GARRYA Nijo Castle Kyoto on 30 May,2023
Dear Ethan samaWarm greeting from GARRYA Nijo Castle Kyoto.Thank you very much for your recent staying with us. We appreciated your valuable time to share your feedback and we delighted to learn that you liked the stay experience and offered us full scores for all of the survey categories. Your comments is extremely important to us!We hope we will have another chance to serve you again in the earliest future. Wish you all the best!Sincerely yours,Timothy HuiGARRYA Nijo Castle Kyoto, Front Office Manager

8/10 Good

Minsok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the modern interior and wished a little bit brighter lighting. An excellent hotel.
Stayed 3 nights in Mar 2023
Response from GARRYA Nijo Castle Kyoto on 14 Apr,2023
Dear Minsok sama,Thank you for staying at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was our pleasure to have you to stay with us.We appreciated the feedback from you regarding the lighting at the hotel. The reason for us to reduce the lighting in the evening is because we would like our guest to enjoy the scenery change at the lobby. I will certainly report to the top management team to seek of further improvements in order to let customer enjoy and convenience. Thank you very much for your kindly compliments to our design of the hotel.We hope to see you soon during your next visit to Kyoto.Looking forward to serving you again.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 Excellent

Ed, Johnstown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was impeccable and beautiful. The staff was phenomenal, extremely helpful, and exceptionally polite.
Stayed 1 night in Mar 2023
Response from GARRYA Nijo Castle Kyoto on 23 Mar,2023
Dear Mr. Ed,Thank you for choosing to stay at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was a pleasure to have you with us.We delighted to hear that you enjoyed your stay experience and the design of the hotel. Moreover, thank you very much for your kindly compliments to our staff service. Your comments is extremely valuable to us! Please allow me to share with my team.We hope to see you soon during your next visit to Kyoto.Looking forward to serving you again.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 Excellent

Jan

Stayed 2 nights in Dec 2022

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A treasure in a city of treasures. A place for a magical weekend or extended stay. The setting is beautifully designed both the public areas and the rooms. The staff are super helpful and nice and will go the extra mile to help you enjoy your time in Kyoto. Top recommendation!
Stayed 4 nights in Oct 2022
Response from Garrya Nijo Castle Kyoto on 8 Nov,2022
Dear. Sara Thank you very much for your stay at Garrya Nojo Castle Kyoto.We appreciate your review very much.We saw how comfortable you stayed and we feel very happy.We will continue to promote better service in the future.We sincerely look forward to your next visit.Yours SincerelyGarrya Nijo Castel KyotoFrom all Staff

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing architecture and rooms. Attentive staff was beyond expectations, even for Japan. Love this place.
Stayed 1 night in Oct 2022
Response from All Staff on 19 Oct,2022
Greetings from Garrya Nijo Castle Kyoto.Thank you for the excellent reviews, Mr. Thomas.We are pleasure you like our building architecture and rooms.All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback. We look forward to welcoming you back to Garrya Nijo Castle KyotoWarm Regards, Garrya Nijo Casle KyotoFrom All staff.

10/10 Excellent

pui lam

Stayed 2 nights in Nov 2023
Response from From Garrya Nijo Castle Kyoto on 7 Dec,2023
Dear pui lam,Thank you for your high rating on expedia. We are thrilled to be able to make a good impression on you. The team and I look forward to the pleasure of your next visit.Best Regards,Garrya Nijo Castle Kyoto

10/10 Excellent

thierry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top !
Excellent accueil dans un très bel endroit à la croisée d’un ryokan traditionnel et d’un hôtel 5* classique On a adore
Stayed 2 nights in Apr 2023
Response from GARRYA Nijo Castle Kyoto on 30 May,2023
Dear thierry samaThank you for staying at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was our pleasure to have you to accomodated with us. We delighted to learn that you enjoyed your stay experience and the design atmosphere of the hotel. Your feedback is extremely valuable to us! Thank you very much for your valuable time. We hope to see you soon during your next visit to Kyoto. Looking forward to serving you again. Best Regards, Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 Excellent

Tsz Chung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間大,出行方便,安靜,乾淨,服務好。缺點是貴,早餐不夠吃且天天都一樣。
Stayed 4 nights in Mar 2023
Response from GARRYA Nijo Castle Kyoto on 14 Apr,2023
Dear Tsz Chung sama,Thank you for staying at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. t was our pleasure to have you to stay with us.We appreciated the feedback from you regarding the number of choices and portions of foods from restaurant Singular. I will certainly report to the top management team to seek of further improvements. Thank you very much for your kindly compliments to our staff service.We delighted to learn that you also liked the stay experience, design and location of the hotel. Your comments is extremely valuable to us! Thank you very much.We hope to see you soon during your next visit to Kyoto.Looking forward to serving you again.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 Excellent

eun hye

Stayed 1 night in Mar 2023
Response from GARRYA Nijo Castle Kyoto on 23 Mar,2023
Dear eun hye samaThank you for choosing to stay at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was our truly pleasure to have you with us.We appreciated the time you offered and rated us full score on your stay feedbackPlease take great care of yourself.Looking forward to serving you again.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 Excellent

Carl-Emil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from GARRYA Nijo Castle Kyoto on 23 Mar,2023
Dear Carl-Emil sama,Thank you very much for choosing GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was our pleasure to have you with us.We appreciated the feedback from you and rated us full score for your stay experience this time.We hope to see you soon during your next visit to Kyoto.Looking forward to serving you again.Wishing you all the best and happiness of the year!Sincerely yours,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

10/10 Excellent

SHINJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from ギャリア・二条城 京都 on 15 Aug,2022
SHINJI  様 この度は、ギャリア・二条城 京都へご宿泊を賜りまして誠にありがとうございました。またご滞在の感想をお寄せいただき重ねて御礼申し上げます。 SHINJI 様のお帰りをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from ギャリア・二条城 京都 on 14 Aug,2022
Anonymous 様 この度は、ギャリア・二条城 京都へご宿泊並びにご滞在の評価をお寄せくださり誠にありがとうございました。またお会いできますことをスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ご丁寧な対応ありがとうございました。 とても素敵な旅行になりました。 また機会があれば宿泊させてください。
Stayed 1 night in Dec 2020
Response from 知念 悦子 on 1 Jan,2021
この度は、京都悠洛ホテル二条城別邸 Mギャラリーにご宿泊を賜りまして、誠にありがとうございました。また、貴重なお時間を頂戴し、お声をお寄せいただき重ねて御礼申し上げます。 京都でのご旅行の素敵な思い出の一端に、私どもをお選びいただき大変光栄でございます。 是非またご利用いただけますことを、スタッフ一同心よりお待ち申し上げております。       京都悠洛ホテル二条城別邸 Mギャラリー             クオリティーマネージャー                     知念 悦子