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Reviews of Hotel Gran Ms Kyoto

3.5 out of 5
Hotel Gran Ms Kyoto
410-3 Shimomaruya-cho, Nakagyo-ku, Kyoto, Kyoto

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sorin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't find any issues. Nice hotel, clean, quiet, well located
Stayed 5 nights in May 2024
Response from Hotel Gran Ms Kyoto on 16 May,2024
We greatly appreciate the time you have taken to provide us with this valuable feedback. we are very glad that you had a pleasant time during your stay. We really hope to see you again in the future.

10/10 Excellent

Cindy, North York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location walking to Nishiki market. Convenient to ride public transportation. Staff very friendly and helpful. Plenty of restaurants and other eating options.
Stayed 7 nights in May 2024
Response from HOTEL GRAN Ms KYOTO　Front Desk Odagawa on 13 May,2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and great staff
Stayed 3 nights in May 2024
Response from Hotel Gran Ms Kyoto　Frontdesk on 8 May,2024
Thank you very much for staying in our hotel. We look forward to seeing you again in the near future

10/10 Excellent

Gaven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 3 nights in Apr 2024
Response from Hotel Gran Ms Kyoto　Frontdesk on 25 Apr,2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.

10/10 Excellent

Braylon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room great, staff amazing. Location unbeatable. Make sure dryer is 1/3 full, no more, it will not dry. The adjacent cemetery is beautiful, and there's privacy screens on the window if you're uncomfortable with cemeteries. Night clubs closish, but we slept fine with our window open. Will return if in the area again.
Stayed 2 nights in Apr 2024
Response from Hotel Gran Ms Kyoto　Frontdesk on 16 Apr,2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

6/10 Okay

James

Liked: Cleanliness, staff & service, amenities
Staff were excellent but the walls were very thin. Bring ear plugs in case you have noisy neighbours like I did
Stayed 2 nights in Apr 2024
Response from Frontdesk on 11 Apr,2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location very near the Teramachi and main shopping area in Kyoto. Do note that the room I had was installed with a Unit bath that is an integrated toilet and bath/shower. The issue is that the entire bathroom is literally a step up into in so one needs to be careful
Stayed 5 nights in Mar 2024
Response from FRONTDESK on 11 Apr,2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!

8/10 Good

Shayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only comment would be to seal around the bath tub so that mold doesn’t grow
Stayed 6 nights in Mar 2024
Response from FRONT DESK on 7 Apr,2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future. Hotel Gran Ms Kyoto

6/10 Okay

michael

Liked: Cleanliness, staff & service
Good location, friendly staff room very small
Stayed 2 nights in Mar 2024
Response from FRONTDESK on 1 Apr,2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.

10/10 Excellent

Nwe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel with convenient distance to shopping, dining and transportation. Room are relatively large. I just wish the default temperature was set to a bit warmer number.
Stayed 2 nights in Mar 2024
Response from Front on 24 Mar,2024
Thank you for your feedback.We are very happy that you liked our facilities and services.However, we apologize for the inconvenience caused by the air conditioning settings, and we will be careful in the future.Also, thank you for choosing our hotel.We look forward to seeing you again.

10/10 Excellent

Isabella

Travelled with group
Liked: Staff & service, amenities
Clean and spacious! the ac being on heat was kind of a bummer
Stayed 1 night in Mar 2024
Response from Hotel Gran Ms Kyoto　Frontdesk on 16 Mar,2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.

10/10 Excellent

Pilar

Stayed 4 nights in Feb 2024
Response from Front on 24 Mar,2024
Thank you for your feedback. It is great to hear that you enjoyed our facility and service. Also thank you for choosing to stay with us. Look forward to serving you again.

6/10 Okay

Eric

Stayed 5 nights in Jan 2024
Response from Hotel Gran Ms Kyoto　Frontdesk on 16 Mar,2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with good sized rooms
Stayed 2 nights in Jan 2024
Response from Hotel Gran M's Kyoto, Front Desk Team on 6 Feb,2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very convenient.
Stayed 11 nights in Jan 2024
Response from Hotel Gran M'S Kyoto, Front Desk Team on 1 Feb,2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again.Best regards,Front Desk Team, Togashi

10/10 Excellent

SUKBYUNG

Stayed 5 nights in Jan 2024

10/10 Excellent

Mariely, Long Island City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in Hotel Gran Ms Kyoto. The room was bigger than I expected and the beds were really comfortable. It's close to public transportation and only a few minutes walk from Nishiki market and lots of shopping area. The staff was also great and they helped us set up the luggage service to our hotel in Tokyo. I'd definitely stay with them when i come back to Kyoto
Response from Hotel Gran M's Kyoto, Front Desk Team on 1 Feb,2024
Thank you for taking the time to share your feedback with us! We are very happy to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!Best regards,Front Desk Team, Togashi

10/10 Excellent

Wing Hong

Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023

2/10 Terrible

Naidet

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room was too hot, we couldn’t change the temperature. They told us to open the window and use a fan they would give to us. It was freezing cold outside! The manager told us it was an old building and there was nothing they could do. We canceled our reservation and went somewhere else.
Stayed 4 nights in Dec 2023
Response from Hotel Gran M's Kyoto, Front Desk Team on 1 Feb,2024
Thank you for your feedback.We fully understand how you felt about our air conditioning system. Our air conditioning system is centrally controlled, allowing adjustments to temperature and direction, but unfortunately, it does not permit changes between cooling and heating. Additionally, our current solution for this issue is providing an electric fan and allowing the window to be unlocked, as we acknowledge the limitation.While we regret that we couldn't meet your expectations and couldn't welcome you, we hope the rest of your Kyoto trip after your leave and your stay at another hotel were fantastic.Thank you for your feedback.

10/10 Excellent

Isuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away from the hustle, it was a nice location and close to transport and tourist locations/ dinning options. Staff was very helpful and polite.
Response from Hotel Gran M's Kyoto, Front Desk Team on 1 Feb,2024
Thank you for taking the time to share your feedback with us! We are very happy to hear that you had a comfortable stay here, and enjoyed your Kyoto trip. Your satisfaction is our very first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again.Best regards,Front Desk Team, Togashi

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

OLIVIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Thank you very much for staying in our hotel. We g on 16 Mar,2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.

10/10 Excellent

Jae

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with this hotel
Excellent room. Clean. Very comfortable bed.
Stayed 6 nights in Dec 2023
Response from Hotel Gran M's Kyoto, Front Desk Team on 1 Feb,2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again.Best regards,Front Desk Team, Togashi

8/10 Good

John

Stayed 4 nights in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to subway, and with good dining options and konbini nearby. Standard business hotel with room on the small side and very small bathroom.
Stayed 2 nights in Dec 2023
Response from Hotel Gran M's Kyoto, Front Desk Team on 1 Feb,2024
Thank you for taking the time to share your feedback with us. We are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again.Best regards,Front Desk Team, Togashi

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was all that we needed but the wifi is probably the only thing I could complain about. Too slow and spotty most times. Room was clean and staff was helpful and friendly. They helped me to fill in the paper work for our luggage to be sent to our next destination.
Response from Hotel Gran Ms Kyoto　Frontdesk on 16 Mar,2024
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

8/10 Good

Piotr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the city
Stayed 2 nights in Dec 2023
Response from Front Desk Team on 6 Feb,2024
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!

6/10 Okay

Jannine M

Travelled with family, Travelled with partner
Liked: Cleanliness
The location is convenient, pretty close to a lot of bus stops as well as the subway. There's is a 7-eleven right around the corner (and a FamilyMart nearby as well). The room is much more spacious than expected. They provide the typical amenities such as water, shampoo, conditioner, body wash, etc. The beds were comfortable. I wish the hotel had advertised earlier that the temperature of the rooms are centralized so you can't make it colder or hotter. The signs noted to ask for a fan to help cool the room down, which we did, as well as open the window. My biggest issue was the service here. I have never been to a 3 or 4 star hotel that refused to assist with organizing a taxi from the hotel to the train station. I asked twice on two different days and both staff members told me getting a taxi would be as simple as walking down the street to the taxi stand (however I knew it would be difficult because there would be 4 of us, with large luggages, and in the early morning (6am) AND IT WAS. We managed to catch a van taxi but it cut it close, literally 5 minutes before the train left.
Stayed 3 nights in Nov 2023
Response from Hotel Gran M's Kyoto, Front Desk Team on 22 Dec,2023
Thank you for sharing your feedback with us; it's incredibly valuable as we strive to improve our services continuously.We sincerely apologize for any inconvenience you may have experienced during your stay. Enhancing our hospitality service for our guests is always a priority for us.We hope that, despite any issues, you were able to enjoy your stay and your trip to Kyoto to the fullest.Once more, we appreciate your choice to stay with us. Thank you very much.

10/10 Excellent

John

Travelled with group
Great location and friendly service.
Stayed 3 nights in Nov 2023
Response from Hotel Gran Ms Kyoto　Frontdesk on 20 Nov,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

10/10 Excellent

OLIVIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with friends and really loved the conference table in the lobby. We were able to gather and have a snack or breakfast and just hang out because there were 9 of us traveling together. The location was great and close to everything we needed.
Stayed 3 nights in Nov 2023
Response from Hotel Gran Ms Kyoto　Frontdesk on 20 Nov,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

10/10 Excellent

Shomit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms Togashi (Clair) at the front desk has been a super star. She was patient with us in helping with local tour when our planned tour operator backed off last minute, places to eat and visit and things to do around the place. She speaks fluent english and that too was a big plus. Thank you Clair for making our visit memorable.
Stayed 3 nights in Nov 2023
Response from Hotel Gran M's Kyoto, Front Desk Team on 18 Nov,2023
Thank you so much for taking your time to share your feedback with us. We're absolutely delighted that our team could contribute to making your Kyoto trip a memorable experience! Your gracious words mean the world to us, and serve as a wonderful source of encouragement for us.We genuinely value your invaluable feedback, as it helps us continually improve our services. We eagerly anticipate the opportunity to welcome you back in the future!Front Desk Team, Togashi (Clair)

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Hotel Gran Ms Kyoto　Frontdesk on 20 Nov,2023
Thank you very much for staying in our hotel.

8/10 Good

takayuki

Stayed 1 night in Nov 2023
Response from ホテル グラン・エムズ京都　フロントデスク on 20 Nov,2023
この度は、ホテル グラン・エムズ京都にご宿泊頂きまして、誠に有難うございます。またご感想も賜り重ねてお礼申し上げます。

10/10 Excellent

Hanan

Stayed 4 nights in Oct 2023
Response from Hotel Gran Ms Kyoto　Frontdesk on 20 Nov,2023
Thank you very much for staying in our hotel.

8/10 Good

Ian

Stayed 5 nights in Oct 2023
Response from Hotel Gran Ms Kyoto　Frontdesk on 20 Nov,2023
Thank you very much for staying in our hotel.

8/10 Good

David

Stayed 2 nights in Nov 2023
Response from Hotel Gran Ms Kyoto　Frontdesk on 2 Dec,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

6/10 Okay

Joshua

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The staff was very friendly and accommodating, but the room was small. We were disallowed from controlling our own temperature in the room. The bathroom had a persistent odor from the drain. The only way to get fresh air was to open the window, but doing so left no screen against insects or birds, and only a small chain would prevent someone from falling out. Still, the location was excellent and easy to get to, and the facility overall was quite clean.
Stayed 3 nights in Oct 2023
Response from Hotel Gran Ms Kyoto　Frontdesk on 31 Oct,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.

10/10 Excellent

TOSHIYUKI

Stayed 2 nights in Oct 2023
Response from ホテル グラン・エムズ京都　フロントデスク on 31 Oct,2023
この度は、ホテル グラン・エムズ京都にご宿泊頂きまして、誠に有難うございます。またのご利用を心よりお待ち申し上げます。

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for places I had been wanting to go. bed was comfy (:
Stayed 2 nights in Oct 2023
Response from Hotel Gran M's Kyoto on 24 Oct,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future. Front desk

6/10 Okay

Laurent

Stayed 2 nights in Oct 2023
Response from Hotel Gran M's Kyoto on 24 Oct,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future. Front desk

10/10 Excellent

yareli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !
Stayed 2 nights in Sep 2023
Response from Hotel Gran M's Kyoto on 24 Oct,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future. Front desk

10/10 Excellent

Paisley

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, spacious rooms and English speaking staff. Right next to main shopping mall but most stores close around 7pm
Stayed 3 nights in Oct 2023
Response from Hotel Gran M's Kyoto on 24 Oct,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future. Front desk

10/10 Excellent

uYEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great place within walking distance of everything. Very clean.
Stayed 1 night in Oct 2023
Response from Hotel Gran M's Kyoto on 24 Oct,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future. Front desk

10/10 Excellent

Chantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Gran M's Kyoto on 24 Oct,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future. Front desk

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Great price and great location. Would book it if I ever came back to Kyoto :)
Stayed 4 nights in Oct 2023
Response from Hotel Gran M's Kyoto on 24 Oct,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future. Front desk

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay.
Stayed 3 nights in Oct 2023
Response from Hotel Gran M's Kyoto on 24 Oct,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future. Front desk

10/10 Excellent

linda

Stayed 2 nights in Oct 2023
Response from Hotel Gran Ms Kyoto　Frontdesk on 20 Nov,2023
Thank you very much for staying in our hotel.

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a central area.
Stayed 1 night in Oct 2023
Response from Hotel Gran M's Kyoto on 24 Oct,2023
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future. Front desk