Front desk male officer was sensitive when we nicely enquired what was the additional ¥800 tax which we mentioned that we didn't see on the app. We perfectly understood later on that there is a ¥200/head tourism tax in Kyoto & were fine with that so long as we know what we're paying for. We even thanked him for explaining the tax & apologised for the trouble.
However on the same night, when we tried to use Hotels.com app to extend another night, front desk advised that they have closed their Hotels.com service. We explained that we would have booked nearer to Kyoto station with other apps but because we're traveling many days in Japan & want to earn reward nights therefore we went for this Hotel Imagine under Hotels.com. Ends up we didn't even earn a single reward night with Hotels.com with our 2N stay at Hotel Imagine! Normally if there's no reward night to be earned, the app will clearly state so but not in the case for Hotel Imagine!
We were also charged ¥1080 for misplacing a hotel card.
First impression with the front desk male officer when we first arrived at Hotel.Imagine was already somewhat negative as he wasn't courteous in asking us to wait for our turn though we were friendly & stood approx 1m away from the customers ahead of us. We feel brushed off with his tone & hand gestures.
Their petite female officer was much nicer, courteous, service oriented & patient. We appreciated her assistance in our 2nd night booking & call for an MPV taxi.