8/10 Good
Sophia, East York
Travelled with family
13 May,2024
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, modern interior. Lovely chandeliers in dining room! Reception area though is too dark it felt almost as if we were entering the Adams family front hall! Rooms are small but in keeping with Japanese hotels. Nice colour scheme almost regal. Beds are solid and good for sleeping. Pyjamas are provided!!! Which I love about Japanese hotels.
Our room faced the street and was directly opposite the cleaners room ( which was opened and visible each time we left our room! Not a good idea or visual) Bathroom amenities very good. BUT I will echo the views of the other previous guests… please sort out the design of the showers/style of shower heads. The water flow can be wonderfully powerful BUT it hits the back of wall and floods the bathroom floor! We had to resort to a very low flow setting for our showers defeating the purpose of such a powerful shower head.
Suggestion to out of town visitors, this property is strict about check in and won’t even allow 10-15 min early check in (even if your room is available) without charging extra. Not a way to endear your guests, as far as we were concerned as we had travelled early up from Tokyo. So be prepared to leave luggage and hit the pavement or book train/bus et al to arrive closer to 3pm check in.
Breakfast is good - a mix of Japanese and western food.
Sophia
Stayed 2 nights in May 2024