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Reviews of Oriental Hotel Kyoto Rokujo

3 out of 5
Oriental Hotel Kyoto Rokujo
181 Bokumikanabutsu-cho, Aburanokojidori Rokujo Agaru, Kyoto, Kyoto

Reviews

9.0

Wonderful

Rating 10 - Excellent. 419 out of 647 reviews" "
Rating 8 - Good. 153 out of 647 reviews" "
Rating 6 - Okay. 48 out of 647 reviews" "
Rating 4 - Poor. 17 out of 647 reviews" "
Rating 2 - Terrible. 10 out of 647 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we’ve been to so far on our month long trip, clean, affordable, great options nearby, amazing staff
Stayed 2 nights in May 2024

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
They were professional and kind.
Stayed 2 nights in May 2024

10/10 Excellent

Ha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and respectful.
Stayed 3 nights in Apr 2024
Response from ホテルスタッフ一同 on 12 May,2024
Thank you very much for your kind words! We greatly appreciate your feedback. Providing excellent customer service is our top priority, and we're thrilled to hear that our staff's friendliness and respectfulness made a positive impression on you. We'll continue to uphold these standards to ensure every interaction with our team is a pleasant one. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future!

10/10 Excellent

Federico, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast in Kyoto. Unfortunately, like all Japanese hotels, what they consider to be a "twin" bed is really a single bed for the rest of the world. I managed to get decent beds for my family for a reasonable upgrade fee. From now on that will be our room in Kyoto (if available of course).
Stayed 4 nights in May 2024
Response from ホテルスタッフ一同 on 12 May,2024
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the breakfast during your stay in Kyoto. We understand that bed size preferences can vary, and we're glad we were able to accommodate your family's needs with a reasonable upgrade fee. It's wonderful to know that you found a room arrangement that works well for you, and we'll do our best to ensure it's available for your future visits to Kyoto. If there's anything else we can do to enhance your experience or if you have any special requests for your next stay, please feel free to let us know. We look forward to welcoming you and your family back again soon!

6/10 Okay

Yukiko

Liked: Staff & service
Stayed 1 night in May 2024
Response from ホテルスタッフ一同 on 8 May,2024
Thank you very much for your perfect score of 10 out of 10!We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We will continue to strive for excellence in our services to ensure that every guest has an outstanding stay. If you have any questions or special requests, please feel free to let us know. We look forward to serving you again in the future. Thank you once again for your perfect rating!

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ホテルスタッフ一同 on 7 May,2024
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay.

8/10 Good

Leigh

Stayed 5 nights in Apr 2024

8/10 Good

Farnoush

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel are clean, but the rooms were a bit stuffy.
Stayed 2 nights in Apr 2024
Response from ホテルスタッフ一同 on 8 May,2024
Thank you for your feedback. We're glad to hear that you found our hotel to be clean. However, we apologize if you found the rooms to be a bit stuffy. We understand the importance of providing a comfortable environment for our guests, and we will look into ways to improve the ventilation in our rooms to ensure a more pleasant stay for future guests. Your comments are valuable to us as we continuously strive to enhance the quality of our accommodations. We appreciate your input and hope to have the opportunity to welcome you back for a more comfortable experience in the future.

10/10 Excellent

Charlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to many bus lines
Stayed 3 nights in Apr 2024
Response from ホテルスタッフ一同 on 8 May,2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our neighborhood's proximity to transportation. We strive to provide our guests with a convenient and enjoyable experience, and it's wonderful to know that we succeeded in meeting your expectations. Should you have any future travel plans in our area, we'd be delighted to welcome you back. Please feel free to reach out if you need any assistance or recommendations for your next visit.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was very nice, but there were some obvious areas where cleaning had been missed. Bathroom was well presented, but the gap between the seat and the head of the toilet had a lot of dirt and hair in it. The lower parts of the walls had shoe scuff and the carpet could do with a clean. Other than that a top hotel and great staff.
Stayed 6 nights in Apr 2024
Response from ホテルスタッフ一同 on 8 May,2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that overall, you found our hotel to be very nice and that you appreciated our great staff. However, we sincerely apologize for any cleanliness issues you encountered during your stay. Your comments regarding the cleanliness of the bathroom, walls, and carpet have been noted, and we will address these areas promptly to ensure a more pristine environment for our guests in the future. We strive to provide the highest standards of cleanliness and service, and your feedback helps us to improve. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Thank you for choosing our hotel.

2/10 Terrible

Cheryle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in room 211 classified as a superior room! There was nothing superior about it. The bathroom sink was in the entry way next to the entry door. With dark lighting in this area. So if you wanted to put make up on there was inadequate light. The actual bathroom was narrow and no mirror in there. The bedroom was narrow and walls were dirty. Scuff marks and what not on the walls. And the bed runner at the foot of the bed was stained. We moved to a deluxe room 2 days later which was an improvement but I paid more for the a superior room. Do they not know the meaning of superior? The customer service was lacking as well. Attention to detail was not practiced at this hotel, running out of toilet paper, and amenities in the lobby. This hotel has improvements to make and should not be rated 9 as they advertise on the registration counter. This hotel is not recommended.
Stayed 2 nights in Mar 2024
Response from ホテルスタッフ一同 on 8 May,2024
We deeply regret to hear about your disappointing experience during your stay in room 211, which was classified as a superior room. It's unacceptable that the room did not meet the standards you expected, especially given its classification. We apologize for the inadequate lighting in the bathroom entry area, the narrow bathroom space without a mirror, and the cleanliness issues you encountered, including the dirty walls and stained bed runner. Your feedback regarding the lack of attention to detail, such as running out of toilet paper and amenities in the lobby, is concerning and will be addressed with our team to ensure such oversights are rectified promptly. We understand your frustration and disappointment, particularly given the higher cost associated with booking a superior room. Rest assured, we take your comments seriously, and we will work diligently to address these issues and improve our services and facilities. We sincerely apologize for failing to meet your expectations and for any inconvenience caused during your stay. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

2/10 Terrible

Cheryle

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked room 211 which was described as supreme. It had futons, double twin occupancy. The bathroom sink was in the entry way outside of the narrow bathroom and shower area. Lighting in the entry was was dark. There was a long wood cabinet counter in the bathroom area which could have been set up for use i.e. better lighting and a mirror but was not. The bedroom walls were dirty from luggage scuffs and what not. After 2 nights we moved to a deluxe room which was an improvement from the supreme! Go figure. Staff had some language barriers but it was the lack of customer service that was most disappointing. They also were slow to maintain the 1 lobby bathroom. We stayed in the hotel for 8 days and got a real good feeling and full experience of the hotel and staff.. I would not recommend this hote.
Stayed 5 nights in Apr 2024
Response from ホテルスタッフ一同 on 8 May,2024
We sincerely apologize for the inconvenience and disappointment you experienced during your stay with us. It's disheartening to hear that the room you initially booked did not meet your expectations, especially with regards to the layout, cleanliness, and functionality of the amenities provided. Your feedback regarding the lighting, bathroom setup, cleanliness, and staff service has been duly noted, and we will address these issues internally to ensure improvements are made. We understand the importance of effective communication and customer service, and we regret any language barriers or delays in addressing maintenance issues that you encountered. Please know that your comments will be shared with our team for further training and improvement. We're glad to hear that moving to the deluxe room provided some improvement, but we understand that it doesn't fully compensate for the initial inconveniences you faced. We truly value your feedback as it helps us identify areas where we need to focus our efforts to enhance the guest experience. Again, we apologize for falling short of your expectations, and we hope you will consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing these concerns to our attention.

10/10 Excellent

Jane

Stayed 2 nights in Apr 2024
Response from ホテルスタッフ一同 on 7 May,2024
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel over all. Location was great. Staff were friendly and helpful.
Stayed 2 nights in Mar 2024
Response from ホテルスタッフ一同 on 7 May,2024
Thank you so much for your the 10-star rating! We're thrilled to hear that you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again in the future.

4/10 Poor

KATHRYN

Disliked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from ホテルスタッフ一同 on 8 May,2024
Dear Guest, Thank you very much for taking the time to provide us with your honest feedback regarding your recent stay. We take your comments very seriously and will use them as an opportunity to improve our services.

10/10 Excellent

Andrew

Stayed 3 nights in Apr 2024
Response from ホテルスタッフ一同 on 7 May,2024
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay.

4/10 Poor

Janet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is very good, off of a main street but more residential and quiet. The location is not far from Kyoto Station and other landmarks like Gion and a temple is across the street. The exterior of the property and the lobby area are nice. But that is pretty much where the nice stops. The rooms were very crowded, marks on the wall, the air flow was horrible it was like a sauna, glad we were not there during the summer. There were 3 beds for 4 people, they don't have rollaway or extra futons. The two twin beds were comfortable but the other was a very hard sofa even to sit on (not a pull out) twin size that was used as a bed. The staff were not friendly nor very helpful. This hotel was the second of the three hotels that we stayed in, the other two hotels the staff were so much more helpful and friendly. This was my second visit to Kyoto it won't be my last, but will be my last stay at this hotel.
Stayed 7 nights in Mar 2024
Response from ホテルスタッフ一同 on 8 May,2024
Thank you for visiting our website. Thank you very much for taking the time to share your valuable feedback with us. Your comments are very valuable to us in finding areas for improvement and will help us to improve our services in the future. As you mentioned, our hotel is located near major tourist attractions such as Kyoto Station and Gion, while the surrounding area is residential and quiet. We are very pleased to receive your compliments regarding the exterior and lobby area. However, we sincerely apologize for any inconvenience or dissatisfaction you may have experienced regarding the condition of your room and its facilities. The cleanliness and comfort of our rooms are fundamental to our hotel and we will make every effort to ensure that our guests have a safe and comfortable stay. We will take immediate action to address and improve the small size of the rooms, the stains on the walls, and the air flow problems. The number of beds and their comfort is also an important point and we will take it seriously as an area for improvement. We would also like to express our deepest apologies for any discomfort you may have experienced with our staff. We recognize that improvements are necessary to ensure the comfort of our guests, including the responsiveness of our staff. We appreciate your valuable feedback and will strive to provide you with a more comfortable and wonderful stay on your next visit to Kyoto. Thank you for your understanding and cooperation.

8/10 Good

Corey

Stayed 5 nights in Apr 2024
Response from ホテルスタッフ一同 on 8 May,2024
Thank you very much for your perfect score of 4 out of 5!We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We will continue to strive for excellence in our services to ensure that every guest has an outstanding stay. If you have any questions or special requests, please feel free to let us know. We look forward to serving you again in the future. Thank you once again for your perfect rating!

8/10 Good

Samir, BUSHEY

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from ホテルスタッフ一同 on 8 May,2024
Thank you very much for your perfect score of 4 out of 5!We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We will continue to strive for excellence in our services to ensure that every guest has an outstanding stay. If you have any questions or special requests, please feel free to let us know. We look forward to serving you again in the future. Thank you once again for your perfect rating!

8/10 Good

Annija

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and easy. The only issue was WiFi dropping and disappearing during the evening/night/early morning, which wasn’t ideal as that is when we could talk with our friends/family in our time zone.
Stayed 3 nights in Apr 2024
Response from ホテルスタッフ一同 on 8 May,2024
Thank you for sharing your experience with us. We're glad to hear that overall you had a nice and easy stay. However, we apologize for the inconvenience caused by the WiFi dropping during the evening, night, and early morning hours. We understand how important it is to stay connected with friends and family, especially in different time zones. Rest assured, we will investigate this issue and take the necessary steps to ensure a more reliable WiFi connection for our guests in the future. Your feedback is valuable to us as we strive to improve our services. We appreciate your understanding and hope to welcome you back for a seamless experience in the future.

6/10 Okay

Kah Hwee

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from ホテルスタッフ一同 on 8 May,2024
Thank you very much for your perfect score of 3 out of 5!We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We will continue to strive for excellence in our services to ensure that every guest has an outstanding stay. If you have any questions or special requests, please feel free to let us know. We look forward to serving you again in the future. Thank you once again for your perfect rating!

10/10 Excellent

Vania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and convenience locatiin near to the bus station and train station.
Stayed 7 nights in Mar 2024
Response from ホテルスタッフ一同 on 8 May,2024
Thank you very much for your excellent rating. Your valuable feedback is an encouragement to us and will be used for future improvements. Our entire staff will strive to provide an even better experience for our guests. We sincerely look forward to serving you again. Please do not hesitate to let us know if you have any requests or observations. Once again, thank you very much for your business.

10/10 Excellent

DENISSE ALEJANDRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in May 2023
Response from ホテルスタッフ一同 on 8 May,2024
Thank you very much for your excellent rating. Your valuable feedback is an encouragement to us and will be used for future improvements. Our entire staff will strive to provide an even better experience for our guests. We sincerely look forward to serving you again. Please do not hesitate to let us know if you have any requests or observations. Once again, thank you very much for your business.

4/10 Poor

KATHRYN

Disliked: Cleanliness, property conditions & facilities
Overall description of the facility is mid-represented. RV size barroom; TV on wall of room is horrible. Breakfast was horrible. I would not stay here in the future and wouldn’t recommend this facility.
Stayed 2 nights in Mar 2024
Response from ホテルスタッフ一同 on 8 May,2024
Thank you for taking the time to provide your feedback. We're sorry to hear that your experience did not meet your expectations. We apologize if the overall description of the facility was misrepresented and if the RV size bathroom and TV on the wall of the room did not meet your preferences. Additionally, we regret that you found the breakfast to be unsatisfactory. Please know that your comments have been taken seriously, and we will use them to make necessary improvements to ensure a better experience for our guests in the future. We understand your decision not to stay with us again and not to recommend our facility, but we hope you'll give us another chance to provide you with a more enjoyable stay should your travels bring you back to the area. Thank you for sharing your concerns with us.

10/10 Excellent

Seonhee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from ホテルスタッフ一同 on 7 May,2024
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved being in a neighborhood close to transportation, dining, activities
Stayed 2 nights in Mar 2024
Response from Oriental hotel Kyoto Rokujo on 25 Mar,2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our neighborhood's proximity to transportation, dining, and activities. We strive to provide our guests with a convenient and enjoyable experience, and it's wonderful to know that we succeeded in meeting your expectations. Should you have any future travel plans in our area, we'd be delighted to welcome you back. Please feel free to reach out if you need any assistance or recommendations for your next visit.

10/10 Excellent

Rosmary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel entrance is very pretty and the staff were very kind! The room was spacious enough for us to move around without issue with four luggages and two duffel bags. The wifi was grear and the free snacks and beverages were convenient when getting home late. We took advantage of washing our clothes in the laundry room prior to our next destination. Overall it was a great stay!
Stayed 6 nights in Mar 2024
Response from Oriental hotel Kyoto Rokujo on 11 Mar,2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the aesthetics of our hotel entrance and experienced exceptional service from our staff. It's fantastic to know that your room provided ample space for your belongings, and that the complimentary snacks and beverages added to your convenience, especially when returning late. We're pleased that you found our wifi reliable and took advantage of our laundry facilities to prepare for your next destination. Your positive feedback means a lot to us, and we look forward to welcoming you back for another great stay in the future! Safe travels!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Affordable. Nicely designed.
Stayed 2 nights in Mar 2024
Response from Oriental hotel Kyoto Rokujo on 11 Mar,2024
Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel to be clean, affordable, and nicely designed. Providing a comfortable and welcoming environment for our guests is our top priority. We appreciate your positive comments, and we hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know. Safe travels, and we look forward to welcoming you back!

6/10 Okay

EUNSIL

Stayed 2 nights in Feb 2024
Response from Oriental hotel Kyoto Rokujo on 2 Mar,2024
Thank you for taking the time to provide your feedback and giving us a score of 6 out of 10.We sincerely appreciate your honest evaluation, and we apologize that your experience fell short of expectations. Your insights are invaluable as they guide us in identifying areas for improvement. We are committed to addressing the issues you encountered to ensure a better experience for our guests in the future.If there are specific aspects or concerns that you would like to share, please feel free to let us know. We value your input and would like to make amends for any shortcomings you experienced during your stay.Thank you again for choosing our services, and we hope to have another opportunity to better serve you in the future.

10/10 Excellent

Ho Yan Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and comfortable rooms! The hotel was extremely clean and service was extremely friendly and professional
Stayed 3 nights in Feb 2024
Response from Oriental hotel Kyoto Rokujo on 2 Mar,2024
Thank you very much for your wonderful review!We are delighted to hear that you found our rooms beautiful and comfortable. Maintaining a high level of cleanliness and providing friendly and professional service are top priorities for us, and we're thrilled that we were able to meet your expectations.If there's anything specific that made your stay enjoyable or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back for another great experience. Thank you for choosing our hotel!

10/10 Excellent

Aisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and spacious hotel. They had free sake and beverages in the evening and a delicious breakfast buffet.
Stayed 1 night in Feb 2024
Response from Oriental hotel Kyoto Rokujo on 2 Mar,2024
Thank you for taking the time to share your positive experience with us!We're delighted to hear that you found our hotel beautiful and spacious. It's wonderful to know that you enjoyed the complimentary sake and beverages in the evening, as well as the delicious breakfast buffet. Providing a comfortable and enjoyable stay for our guests is our priority, and we're pleased that we could contribute to your positive experience.If there's anything specific you particularly liked or any areas you think we can improve upon, please feel free to let us know. We appreciate your feedback and look forward to the pleasure of welcoming you back on your future visits. Thank you for choosing our hotel!

10/10 Excellent

young lag

Stayed 1 night in Feb 2024
Response from Oriental hotel Kyoto Rokujo on 2 Mar,2024
Thank you very much for your perfect score of 10 out of 10!We are delighted to hear that you had an excellent experience during your stay. It is our utmost priority to provide top-notch service and ensure our guests have a memorable time. We appreciate your positive feedback on the staff's helpfulness and the delicious breakfast.If there is anything specific that made your stay exceptional or if you have any suggestions for improvement, please feel free to share. We value your input, and we look forward to the opportunity to welcome you back for another fantastic experience.Thank you for choosing our services!

10/10 Excellent

Jolie

Stayed 3 nights in Feb 2024
Response from Oriental hotel Kyoto Rokujo on 2 Mar,2024
Thank you sincerely for your perfect score of 10 out of 10!We are thrilled to learn that you had an outstanding experience during your stay. It is our utmost goal to provide exceptional service and create memorable moments for our guests. Your positive feedback encourages our team to continue delivering top-notch hospitality.If there are specific aspects or experiences that stood out to you or any suggestions for improvement, please feel free to share. We genuinely appreciate your support and hope to have the pleasure of welcoming you back for another excellent stay.Thank you for choosing our services!

10/10 Excellent

ayako

Stayed 1 night in Feb 2024
Response from Oriental hotel Kyoto Rokujo on 2 Mar,2024
Thank you very much for the perfect score of 10 out of 10!We are truly delighted that you had an exceptional experience during your stay. Our team strives to provide the highest level of service, and it's rewarding to know that we met your expectations.If there's anything specific that made your stay outstanding or any suggestions you may have for improvement, please feel free to share. We appreciate your positive feedback and look forward to the opportunity of hosting you again for another fantastic experience.Thank you for choosing our services!

8/10 Good

Ko

Stayed 2 nights in Nov 2023
Response from Oriental hotel Kyoto Rokujo on 2 Mar,2024
피드백을 주셔서 감사합니다. 그리고 8점의 평가에 대해 감사드립니다.귀하의 솔직한 평가에 감사드리며, 만약 숙박 중에 기대에 미치지 못한 부분이 있었다면 진심으로 사과드립니다. 귀하의 의견은 저희에게 소중하며, 서비스 향상을 위해 계속 노력하고 있습니다.더 나은 경험을 제공하기 위해 어떠한 부분에서 개선이 필요한지 구체적으로 알려주시거나 다른 제안이 있다면 자유롭게 알려주세요. 앞으로 귀하를 다시 맞이할 기회가 생길 때 더 나은 서비스를 제공하고자 합니다.저희 서비스를 선택해 주셔서 감사합니다.

8/10 Good

Jesus Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Oriental hotel Kyoto Rokujo on 31 Jan,2024
Thank you for your rating of 8 out of 10. We appreciate your feedback and are pleased to know that you had a satisfactory experience during your stay. If there are specific areas where you think we could improve and earn a higher rating next time, please feel free to share your insights. Your input is valuable to us, and we strive to continually enhance our services. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you for choosing us!

10/10 Excellent

SHU KAI

Stayed 2 nights in Jan 2024
Response from Oriental hotel Kyoto Rokujo on 10 Jan,2024
Thank you so much for taking the time to share your perfect 10 out of 10 rating! We are thrilled to hear about your exceptional experience with us.Your positive feedback is truly rewarding, and we're delighted that our services met or exceeded your expectations. Providing outstanding experiences for our guests is our top priority, and it's great to know that we achieved this during your stay.If you have any additional comments or specific highlights from your visit that you'd like to share, please feel free to do so. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future.Once again, thank you for choosing us, and we hope your travels bring you back to our hotel soon!

10/10 Excellent

Man Hon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the room is perfect, but the location is a bit far from everything, e.g. nearest convenient store is about 10mins away
Stayed 7 nights in Dec 2023
Response from Oriental hotel Kyoto Rokujo on 10 Jan,2024
Thank you for taking the time to share your feedback. We're delighted to hear that you found everything about the room to be perfect. Your comfort is our top priority, and we're pleased that you enjoyed your stay.We understand your concern about the location being a bit far from amenities such as the nearest convenience store, and we apologize for any inconvenience this may have caused. We appreciate your feedback as it helps us identify areas for improvement.In the future, we'll explore ways to enhance the convenience of our location for our guests. We hope that despite this, you were still able to enjoy your overall experience with us.If you have any additional comments or suggestions, please feel free to share. We value your input and hope to have the opportunity to welcome you back for another positive stay. Thank you for choosing to stay with us!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice size room, well connected
Stayed 3 nights in Dec 2023
Response from Oriental hotel Kyoto Rokujo on 9 Jan,2024
Thank you for taking the time to share your feedback! We are delighted to hear that you found our room to be of a nice size and appreciated its connectivity. Your positive comments are truly encouraging.We strive to provide comfortable and well-connected spaces for our guests, and it's rewarding to know that we met your expectations. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share.We look forward to welcoming you back in the future and ensuring your stay remains exceptional.Best regards,

2/10 Terrible

Michelle

You get what you pay for... The pictures online were so deceiving. First off, the room was so small. Its also not so clean. The shower curtain had stains. There were also pee stains and traces of mold along the bath tub corners and floor. The cleaning staff only come in on the 4th night to change the bed sheets and throw trash away. They don’t give you more toilet paper, so be prepared to buy some. The lobby is pretty much the only decent looking place of the hotel. The hallways and room are just all white. No decorations, no creativity. Breakfast was okay, but they should add more variety to the menu rather than serving the same thing every day.
Response from Oriental hotel Kyoto Rokujo on 24 Dec,2023
Dear Guest, Thank you very much for taking the time to provide us with your honest feedback regarding your recent stay. We take your comments very seriously and will use them as an opportunity to improve our services. We are very sorry to hear that you were dissatisfied with the cleanliness of your room. We will discuss this with our housekeeping team to ensure that such an oversight does not occur in the future.We are very aware of your comments regarding the size of your room, the lack of variety on the breakfast menu, and the overall aesthetics of the hotel. We understand the importance of a comfortable and visually appealing stay and will work to improve these aspects to better satisfy our guests.As for the housekeeping schedule, we will determine the minimum cleaning days at the hotel upon check-in, but we will also clean the rooms on other days, for example, free of charge if you request a full cleaning. We apologize for the lack of information at check-in. We appreciate your comments and will consider improving the situation in the future.We apologize for any inconvenience caused during your stay. Thank you very much for your kind attention.

10/10 Excellent

Scott

Stayed 4 nights in Dec 2023
Response from Oriental hotel Kyoto Rokujo on 18 Jan,2024
Thank you very much for awarding us a perfect score of 5 out of 5! We are delighted to hear that you had an outstanding experience. Your positive feedback is greatly appreciated, and we are thrilled to have met or exceeded your expectations. If there's anything specific that contributed to your satisfaction or any additional suggestions you may have, please do share. We look forward to the opportunity of welcoming you back for another excellent stay in the future!

10/10 Excellent

Cassie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Kyoto
This hotel is beautiful and the service is wonderful. The breakfast is definitely worth it. The beds were firm and the pillows very comfortable. It’s in a great location
Stayed 2 nights in Dec 2023
Response from Oriental hotel Kyoto Rokujo on 24 Dec,2023
Thank you for sharing your wonderful feedback with us! We are delighted to hear that you found our hotel beautiful, and that you experienced excellent service during your stay. It's great to know that you enjoyed the breakfast, found the beds comfortable, and appreciated the quality of the pillows. Additionally, we're pleased that our location added to the overall convenience of your visit.Your positive comments are truly appreciated, and they serve as encouragement for our team to continue providing exceptional service. If you have any further suggestions or if there's anything else we can do to make your next stay even more enjoyable, please let us know.We look forward to welcoming you back to our hotel in the future. Thank you for choosing us!

10/10 Excellent

Jack

Stayed 3 nights in Dec 2023
Response from Oriental hotel Kyoto Rokujo on 24 Dec,2023
Thank you so much for your perfect 10-point rating! We are truly honored and thrilled to receive such high praise from you. It's wonderful to know that your experience with us was exceptional.Your feedback is incredibly valuable, and it motivates our team to continue delivering outstanding service. If you have any additional comments or suggestions, please feel free to share them. We appreciate your trust in us and look forward to welcoming you back for another fantastic stay in the future.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon!

10/10 Excellent

YI CHIEH

Stayed 3 nights in Dec 2023
Response from Oriental hotel Kyoto Rokujo on 20 Dec,2023
Many thanks for the perfect 10-point rating!We're honored to have earned your top score. Your positive experience motivates us to strive for excellence. If there's anything we can do to make your future interactions with us even more enjoyable, please share your suggestions.

6/10 Okay

Jiyeon

Stayed 2 nights in Dec 2023
Response from Oriental hotel Kyoto Rokujo on 19 Dec,2023
Thank you for taking the time to provide your feedback and a rating of 6 out of 10. We appreciate your honesty and value your input.We understand that there is room for improvement, and your insights are crucial for helping us enhance our services. We apologize for any aspects that may not have met your expectations, and we are committed to addressing and rectifying any shortcomings.Your feedback will be carefully considered as we work towards making our services better. If you have specific suggestions or areas where you believe we can improve, please feel free to share them with us. We are here to listen and continuously strive to exceed your expectations.Thank you once again for choosing our services, and we look forward to the opportunity to better serve you in the future.

10/10 Excellent

shinbo

Stayed 3 nights in Dec 2023
Response from Oriental hotel Kyoto Rokujo on 19 Dec,2023
Thank you so much for your stellar rating of 10 out of 10! We are thrilled to hear about your positive experience and are delighted that our service met or exceeded your expectations.Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service. We appreciate your support and are grateful for the opportunity to serve you.If there's anything specific that you particularly enjoyed or any suggestions you have for improvement, please don't hesitate to share. We are committed to maintaining this high standard and look forward to providing you with outstanding service in the future.Once again, thank you for choosing our services and for taking the time to share your positive experience. We look forward to serving you again soon!

6/10 Okay

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room but small. Good location
Stayed 1 night in Dec 2023
Response from Oriental hotel Kyoto Rokujo on 17 Dec,2023
Thank you for taking the time to share your feedback. We're pleased to hear that you found your room clean, and we appreciate your acknowledgment of our good location.Regarding the room size, we understand that we apologize if the size didn't fully meet your expectations. Guest comfort is important to us, and we appreciate your input.If there are specific aspects you believe we could improve upon or if there's anything else you'd like to share about your stay, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for an even more satisfying experience in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Oriental hotel Kyoto Rokujo on 17 Dec,2023
Thank you very much. We are honored to receive a perfect score. We are very happy to know that you were satisfied with our service.We will continue to strive to improve this service and make your stay even more wonderful. We look forward to welcoming you again on another occasion. If you have any questions or requests, please do not hesitate to let us know.

6/10 Okay

Ching Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room I book it’s with the double bed, however it’s not a proper double bed mattress, they use three baby cot mattress combined to make up a double bed, it’s unacceptable! They explained Japanese style bed all like this, what a joke!?
Stayed 2 nights in Dec 2023
Response from Oriental hotel Kyoto Rokujo on 17 Dec,2023
We sincerely apologize for any inconvenience caused during your stay. Thank you very much for taking the time to provide us with your feedback regarding the double bed arrangement in your room.We sincerely apologize for not meeting your expectations regarding the beds and for any discomfort you may have experienced. The bed we used was not a crib, but a tri-fold type bed mattress . We have received feedback from other guests regarding this issue, and we would like to take this opportunity to inform you that we are planning to replace the bed mattresses so that you can enjoy a more comfortable and satisfying stay.We really appreciate your feedback as it helps us to identify areas for improvement. If you have specific comments or suggestions, please feel free to contact us directly.Thank you very much for staying with us.

6/10 Okay

Angie

Stayed 5 nights in Nov 2023
Response from Oriental hotel Kyoto Rokujo on 9 Jan,2024
Thank you very much for staying with us and taking the time to give us your feedback.We apologize for not meeting your expectations. Please tell us more about the points that led to the 3/5 rating so that we can effectively address them. If you have specific details or suggestions, please do not hesitate to let us know. We are committed to improving our services and ensuring a more satisfying experience for our clients.We look forward to working with you in the future and will do our best to meet your expectations.Best regards,