2/10 Terrible
MINZHE, Bellevue
Travelled with family
26 May,2024
Liked: Cleanliness
Disliked: Staff & service
I'm staying at this hotel for the week. I'm very frustrated by their service and their attitude. I paid parking in their garage. But tonight I found there was no parking when I got back to the hotel. I called the front desk for help. The guy on the other side of the phone simply said "We are sharing the parking with the restaurant. We only have one garage. You can find somewhere else to park for tonight." I was shocked by how this was handled. So I asked if I could use the handicap parking for tonight. He responded "you'll get a ticket to park in it without a certificate". After a couple back and forth, I got very disappointed by his attitude and how unwilling their customer service is to help their guests. The worst part is, he hang up on me. In the call, I showed respect the whole time, and not used any disrespectful manner. But I was shocked by the customer service just hang up and phone, and the degree of carelessness they show to upset customers.
The room service never refilled the coffee bags when I didn't ask. the reality is I was outside all day. when I got back to the hotel, there was no coffee. Very disappointed. They charge a resort fee per day, because it's "mandated". Well, its service does not deserve the resort fee. If not for the location at the beach, you don't find anything they'll attract the customers.
the location of the hotel is right beside the beach. if you are all "self-help", and don't care about the service, it's probably ok.