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The staff was very friendly its like the only good thing i can say about my stay. Property was disgusting room needed serious work. Garbage all around the building. Was not safe for my lil 5 year old to walk on the sidewalk along the building.
It was close to our venue.
Would not recommend? Stay there with family. The dirty sheets thrown in the hallway. Sketchy people walking around the hotel late hours at night. Sheets were dirty in beds.Ac did not work ask for assistance and no one came up
When we arrived in the lobby the attendant at the desk was on the phone so we waited. After he hung up he called. Maintenance worker to go to a customers room as their AC wasn't working. He hung up with them and loud enough for us to hear ahh f@ck. Never apologized for his language. Then proceeded to check us in. He was not friendly at all and treated my daughter and I as if we were interrupting his day.
The building appears to be under going a renovation. The entrance door to the side of the bldg was flung open as we opened the door. The hallways were not.clean and there was a lot of furniture piled up in the hallway at the top of the stairs.The room itself was clean. But the electrical box with plugs in it was falling off the wall. The patio doors are locked and cannot be opened. Sadly, I would not stay here again.
The first room we were put in was still dirty. Garbages were full, dirty towels, left used soap bar, stained bed sheets, dirty floor and throw up in the toilet. Was switched immediately to another room, which was clean but had no towels in the room.
The person at the front desk was friendly, but the property is filthy. Hallways are not clean, and reek of smoke. Stayed in a non-smoking room, but the smell of smoke was so strong. Other reviews mentioned seeing bed bugs.
The hotel is greatly lacking in maintenance. The photos on the web do not correspond at all to the reality of the situation. People in a state of drunkenness are shouting in the lobby because they do not have access to their balconies, as all the hotel balconies are closed until further notice for the safety of the guests. The smell in the entrance, the corridor leading to the rooms, is hellish. Complete uncleanliness.
The front of the air conditioner is melted, the curtains were ripped and didn’t cover the patio door, I used a hair clip and had to tie them down. Very disappointed for $105.00
Miguelle
Stayed 1 night in May 2024
8/10 Good
John
30 Apr,2024
John
Stayed 1 night in Apr 2024
6/10 Okay
Maryka
30 Apr,2024
The tub in my bathroom didn’t drain well, by the time my shower was finished the water was backed up over my feet. (Room 133)
Maryka
Stayed 2 nights in Apr 2024
2/10 Terrible
Abraham
30 Apr,2024
Abraham
Stayed 1 night in Mar 2024
6/10 Okay
Charlotte
Business traveller, Travelled with partner
28 Apr,2024
Liked: Staff & service
Disliked: Property conditions & facilities
I had a fine stay at the property. The staff are lovely but the property is a little run down and the walls are paper thin… we heard the people in the room next to us “having fun” all night.
Charlotte
Stayed 2 nights in Apr 2024
10/10 Excellent
Ahmed
Travelled with family
28 Apr,2024
Friendly Staff. Property needs renovation, bathroom door was broken and needs paint. Air conditioning was very load
The hotel room was nice. So were the service people. They were accomodating. The only reason its rated good instead of excellent is because the maintenence guy walked in without knocking. I was in the washroom. Apart from that, I had no complaints and I would stay there again.
Ashley
Stayed 6 nights in Apr 2024
6/10 Okay
Eric
Travelled with partner
26 Apr,2024
Disliked: Property conditions & facilities
Most hotels iv been too, have not needed a credit card for the deposit. This was a big inconvenience. I was coming for a wedding from a full days drive away and if it wasnt for the wedding party, i would have not been able to book in.
The hallways were dirty and an entrance door latch was broken.
Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
Irene
Travelled with family, Business traveller
23 Apr,2024
Coming from east Toronto and had to attend a meeting in London next morning. The building looks like it needs a updated renovation. Room was clean and had fridge, microwave, small coffee maker, hair dryer and flat screen TV. There was an alarm clock that was broken on the night stand. Furnishings in the room looked worn and dated. Bed and bedding was comfortable. It was a good place to stay the night after getting in late from Toronto. White Oaks mall is across the street from the property. Good for the price paid to stay a night after a long day and drive from Toronto. It has a fitness room and a seasonal outdoor pool as part of the amenities.
Irene
Stayed 1 night in Apr 2024
Response from Siddhinath Bichu on 25 Apr,2024
Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Our sincere apology for your disappointing stay at our hotel. We acknowledge and research all the feedback we get. Thank you for taking time to review us and letting us know how we can improve. We will pass on your comments and thoughts to respective departmental managers. We hope you could give us a second chance to prove our hospitality. Hope to see you again soon.
Our sincere apology for your disappointing stay at our hotel. We acknowledge and research all the feedback we get. Thank you for taking time to review us and letting us know how we can improve. We will pass on your comments and thoughts to respective departmental managers. We hope you could give us a second chance to prove our hospitality. Hope to see you again soon.
This place was terrible, the hallways were dirty and poorly maintained. The room had a heavy smell of cigarette. There were stains on the walls and the bed wasn’t properly made. The desk chair in the room was severely used and dirty. It looked like it had been picked up from the dump.
I ended up leaving. I just couldn’t stay there.
Very disappointed with my reservation and disappointed with Expedia for offering such a bad option.
Alejandro
Stayed 1 night in Apr 2024
Response from Siddhinath Bichu on 25 Apr,2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The rooms appear to be in partial state of renovations or poorly patched up. The chair in our room was falling apart and covered in dried plaster. There was also no hot water for a shower in the morning.
Valerie
Stayed 2 nights in Apr 2024
Response from Siddhinath Bichu on 25 Apr,2024
Our sincere apology for your disappointing stay at our hotel. We acknowledge and research all the feedback we get. Thank you for taking time to review us and letting us know how we can improve. We will pass on your comments and thoughts to respective departmental managers. We hope you could give us a second chance to prove our hospitality. Hope to see you again soon.