4/10 Poor
Utahna
Travelled with family
3 May,2024
Liked: Cleanliness
Disliked: Staff & service
The room was nice. The staff were not. We checked in at 11pm. The woman gave us our key and said our room number and building two. We explained we had never been to the property. She said slower and louder “ BUILDING TWO “. I told her again we had never been to the property..there are many buildings, is it to the right? The left? She pointed to the left and said “that way”. Then the next morning when we were checking out I asked if there was a comp or discount for the parking fee since we had stayed overnight for six hours? The guy working the desk handed us a room key and said hand this to the guard at the gate. We were grateful and said thank you so much. Only to find out that did nothing because there is no discount. Instead of just saying no, sorry we don’t, he chose to make us think that so we would be on our way. Our thoughts about this property were “ so sorry to bother you for booking this hotel “ smh
Utahna
Stayed 1 night in Apr 2024