Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Santorini Hotel Melaka

2 out of 5
Santorini Hotel Melaka
1A, Jalan Kota Laksamana 1/2, Taman Kota Laksamana, Malacca City, Melaka

Reviews

8.0

Very good

Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 7 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back
Amazingly convenient location to Jonker Street! We got a free upgrade thanks to amazing service staff May :) There's water dispenser and even an ironing board for communal use.
Stayed 2 nights in Feb 2023
Response from Santorini Hotel Melaka on 1 Mar,2023
Thank you for taking the time to leave us a review about your experience. We are so glad to hear that you were satisfied with our convenient location and that our staff were able to give you a complimentary upgrade. It is feedback like yours that drives us to consistently provide excellent service and hospitality. Thank you again for your kind words and support, we look forward to welcoming you back soon!

8/10 Good

Samara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated above a hawker center, we had to keep walking through/around one of the vendors to access the hotel entrance. Our room was a single twin share. It was small but tidy. This hotel is not an ideal location for those with weak legs or elderly as there's a flight of stairs to climb to enter, but for a 1* hotel, it's quite decent. Rooms are air conditioned and there's free wifi. Location is about a 5-10min walk away from Jonker Walk and other attractions. Staff are welcoming but not always present - they are easily contacted by phone
Stayed 2 nights in Jan 2023
Response from Santorini Hotel Melaka on 9 Feb,2023
Thank you for your review! We appreciate your feedback and are glad to hear that you enjoyed the tidiness of the room and the location. We apologize for the inconvenience of having to access the hotel through a hawker center, as well as for any difficulties with climbing the stairs. Thank you again for your review, and we hope to have the chance of welcoming you back in the future.

2/10 Terrible

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a motel rather than a hotel.
This really shows photos are meant for illustration only. It looks more like a motel as they uses wall paper to decorate. There's 27 steps to climb daily and the room is small (like a master room w bathroom). Only one super small side table and the area (actually the whole room) is full of dust. The toilet door is rusty and hard to close plus there's no place to hang cloths nor towel and no shelving as well. Toilet paper not able to leave in the toilet as the shower head is directly facing the uncovered toilet roll holder. In the room beside the open shelving with 5 hangers. Bedsheet has stain as well. Only 2 plugs provided. The kettle is old and dirty as well. Coffee cups fills with stain. Side table lamp looks super old and yellowish. Can hear other guest closing toilet door, flushing and showering too. Only 9 rooms in the entire hotel at the same level. I totally understand the price is cheap but seriously not worth it. Reception forever no one there. This is our first and for sure our last stay in this hotel.
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The room was quite comfortable with a sofa bed too. We would have liked a room on the ground floor since there wasn't a lift; I had sent them a request earlier. The reception hours are limited, so no service at night. It's very close to Jonker Street, so that was a treat! It's alright for a short holiday.
Stayed 3 nights in Dec 2021

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good holiday
Stayed 1 night in Aug 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Perfect !!!
Location Perfect and Parking Free. Highly Recommended. Just 5 minute walking distance to Melaka Famous Jonker Street Night Market and some Tourist Place like Christ Church, The Stadthuys and A'famosa Porta De Santiago. Hotel Room very clean and comfort. Room design with Santorini Theme and many food surrounding there. Facilities all new and staff very helpful. We will come back again for next Melaka Trip.
Stayed 1 night in Jan 2019
Response from Santorini Hotel Melaka Management Department on 15 Jan,2019
Thank you Peter, see you again.

8/10 Good

Sanghyeog

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
편리한 곳에 위치해 있어요.
Response from Santorini Hotel Melaka on 9 Feb,2023
Thank you! Congratulations. Our hotel is trusted by many tourists due to its convenient location. We appreciate your review and hope you have a better hotel experience in the future.

8/10 Good

Takeo

Liked: Cleanliness, property conditions & facilities, room comfort
部屋は清潔でしたが、バスタオルに穴が開いていた。 シャワーの排水が悪かった。
Stayed 1 night in May 2022

8/10 Good

maxime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Muamar shafirul haroun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Zunaidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes und sauberes Zimmer. Sehr gute Lage in der Nähe der Altstadt.
Stayed 1 night in Aug 2019
Response from Mr. Loh on 5 Aug,2019
Dear, Thank you for taking the time to review our property, your comments are very much valued.We look foward to seeing you on your next trip to Malacca. Regards Mr Loh

8/10 Good

Ching Yuen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy. Location good.
Clean and tidy. But a bit noisy.
Stayed 1 night in May 2019
Response from Barbara on 21 Jun,2019
Hi, Ching! Thank you so much for the positive rating. It seems that you aren't completely satisfied with our services, we've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Barbara