2 outdoor pools, pool loungers

Reviews of Hotel Marbella

3 out of 5
Hotel Marbella
Calle Marbella 7, Col Playa Azul, Manzanillo, COL

Reviews

8.0

Very good

Rating 10 - Excellent. 256 out of 767 reviews" "
Rating 8 - Good. 296 out of 767 reviews" "
Rating 6 - Okay. 155 out of 767 reviews" "
Rating 4 - Poor. 31 out of 767 reviews" "
Rating 2 - Terrible. 29 out of 767 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Morel Marbella for 1 night on route to the airport. Our room was in the older section was clean but mold and rust in the bathrooms. For the price we paid not complaining. We loved the pool and restaurant food was fgood for breakfast and dinner and it was si nice to be on the beach for the sunset. Staff are very accommodating and friendly. We would definitely stay again.
Stayed 1 night in Feb 2024

6/10 Okay

Alois

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good for one night
Stayed 1 night in Feb 2024

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Martin, Visalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and checkout, room upgraded to a room with an ocean view which was awesome. Would stay here again and recommend the hotel. Very close to shopping centers and restaurants.
Stayed 2 nights in Jan 2024

6/10 Okay

Bruce, Toivola

Travelled with partner
Liked: Staff & service
The hotel is right on the beach, and has a great restaurant. The hotel staff and the restaurant are worth staying here.
Stayed 3 nights in Jan 2024

6/10 Okay

Brian

Stayed 3 nights in Jan 2024

6/10 Okay

Raymond

Stayed 3 nights in Jan 2024

6/10 Okay

Sophie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Positive : Clean, cleaning ladies super nice, nice sea view, hearing the waves from our room, nice pool but busy (December), walkable to restaurants. Negative : No fridge in the rooms, shared balcony motel style, doors are not insulated and you can hear everything from the outside, restaurant so so and expensive, sand flies, the beach is too dangerous to swim and full of oil.
Stayed 11 nights in Dec 2023

8/10 Good

Ana

Stayed 1 night in Jan 2024

6/10 Okay

Steve

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Dissapointed at Marbella Hotel.
This is not the first time I stay at Marbella Hotel. I noticed the last trip that the room needed attention in cleanliness, now it is a little bit worst. The rooms need painting (dirty walls), and the curtains needed to be replaced for clean ones, basically all the things in the room needed some refreshing. The lamps are rusty, overall the service is good, but the rest needs attention. Marbella has potential, hopefully they improve in those areas I mentioned.
Stayed 4 nights in Dec 2023

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, clean, great staff and excellent location near amenities.
Stayed 2 nights in Dec 2023

10/10 Excellent

ammi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelent place
Stayed 4 nights in Nov 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very smooth checkin, clean
Stayed 1 night in Nov 2023

4/10 Poor

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Raul

Stayed 1 night in Oct 2023

8/10 Good

Charles John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located, offered trips & excursion, great booze cruise,! Great a/c, comfortable beds, hot water in the shower..that's all we needed.
Stayed 7 nights in Sep 2023

2/10 Terrible

Renee

Stayed 4 nights in Sep 2023

10/10 Excellent

Ikuo

Stayed 3 nights in Sep 2023

8/10 Good

Marcelo, Panorama City

Liked: Staff & service
Pool can be very crowded sometimes. Facilities need some update.
Stayed 3 nights in Sep 2023

10/10 Excellent

Teresa de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Alberto

Liked: Cleanliness, staff & service
Too much noisy people stars They star making repairs very early
Stayed 6 nights in Aug 2023

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have bed bugs in my hotel bed, bed bugs bite me, I have bed bugs bite marks all over my body, and is very itchy, I had to go to the nearest farmacy to buy bedbugs cream and medicine because the itching in my body is very bad, I have alot of bedbugs bites all over my body. Very bad experience, I do not recommend this hotel to people, because of the bed bugs and I told the receptionist to switch me to another room and the other room had bed bugs too. I took a few pictures of my bedbugs bites, If you need proof.
Stayed 4 nights in Aug 2023

6/10 Okay

Maribel

Travelled with family, Travelled with family and small children
This location is right on the beach, very beautiful! The property itself is VERY outdated and has clearly not been remodeled since it was built. The key to the door is literally a key, painted over walls and doors, just very outdated. The rooms do have AC but it’s an on or off function no option to modify the temp. The rooms are outdated that you can hear everything, loud music from the ground level, people in the halls, etc. I personally felt the images for the hotel and the rooms did not accurately depict the rooms condition. Overall the staff was very nice, clean property, great location, and enjoyed our stay.
Stayed 2 nights in Aug 2023

4/10 Poor

VERONICA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No elevator, staff in the restaurant are rude
Stayed 3 nights in Jul 2023
Response from Hotel Marbella on 15 Jul,2023
Thank you for your comments, theyre very important for us and the improvement of our service. We are sorry we were unable to meet your expectations during your stay and apologize for any inconvenience.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
It was my 5th or 6th time in this hotel, it is my favorite place in Manzanillo. It feels safe, it has a good parking lot, it has private security, good A/C, the place is clean and well maintained. Also it is very close to a supermarket and several other restaurants.
Stayed 3 nights in Jun 2023
Response from Hotel Marbella on 15 Jul,2023
Thank you for your comments! We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Steve

Stayed 5 nights in May 2023
Response from Hotel Marbella on 6 Jun,2023
!Muchas gracias por su valoración! Nos complace mucho que haya disfrutado de su estancia, esperamos verlo pronto de regreso aquí en su casa el Hotel Marbella!

10/10 Excellent

EDGAR ADLAI

Stayed 3 nights in May 2023
Response from Hotel Marbella on 15 Jul,2023
!Muchas gracias por su valoración! Esperamos verlo pronto de regreso aquí en su casa el Hotel Marbella!

10/10 Excellent

Alejandra Garcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was able to see the beach from my window
Stayed 8 nights in May 2023
Response from Hotel Marbella on 6 Jun,2023
Thank you for your comments! We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Alfredo

Stayed 1 night in May 2023
Response from Hotel Marbella on 6 Jun,2023
!Gracias por su valoración! Nos complace mucho haber cumplido con sus expectativas durante su estancia, esperamos verlo pronto de regreso aquí en su casa el Hotel Marbella.

10/10 Excellent

John

Stayed 1 night in Apr 2023
Response from Hotel Marbella on 6 Jun,2023
Nos complace mucho haber cumplido con sus expectativas durante su estancia! Esperamos verlo pronto de regreso aquí en su casa el Hotel Marbella!

10/10 Excellent

Ana S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo y muy agradable lo recomiendo.
Stayed 2 nights in Apr 2023
Response from Hotel Marbella on 14 Apr,2023
!Muchas gracias por sus comentarios!Nos complace mucho haber cumplido con sus expectativas durante su estancia. !Esperamos verla pronto de regreso aqui en su casa el Hotel Marbella!

8/10 Good

EDWARD

Travelled with partner
Liked: Cleanliness, staff & service
Staff were great but the rooms need an upgrade
Stayed 1 night in Mar 2023
Response from Hotel Marbella on 7 Apr,2023
Thank you for your comments! Your observations have been sent to management to be taken into consideration. We hope to see you again soon!

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Buena estancia, el personal puede mejorar su amabilidad y eficiencia. Las áreas están limpias y bien cuidadas . Los costos del restaurante algo altos
Stayed 1 night in Mar 2023
Response from Hotel Marbella on 7 Apr,2023
Muchas gracias por sus comentarios, para nosotros son de suma importancia ya que nos ayudan a brindar un mejor servicio. Sus observaciones se han canalizado a los departamentos correspondientes.

8/10 Good

Julie

Liked: Property conditions & facilities, room comfort
Think about some new linens!
The outside of the hotel is really nice, pool area, lobby, and the restaurant is really good for dinner! The rooms are quite basic, in an ideal world they could use a fridge and some new linens, the towels were threadbare and grey, the toiletries were soap and shampoo and there were no wash cloths. Also you can only get ice from the restaurant and you have to pay for it! The balcony is nice ($100 pesos a night extra) but the table was very stained! We enjoyed our stay but with a few little details it would have been great!
Stayed 4 nights in Mar 2023
Response from Hotel Marbella on 17 Mar,2023
Thank you for your feedback! Your comments are very important for us as they help improve our service. Your observations have been sent to the corresponding departments to be taken into consideration. We hope to see you again soon!

6/10 Okay

Brian

Liked: Cleanliness, staff & service
No amenities.
Stayed 4 nights in Mar 2023
Response from Hotel Marbella on 17 Mar,2023
Thank you for your feedback! Your comments are very important, your observations have been sent to the corresponding departmentes.

8/10 Good

Leona G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Hotel Marbella on 8 Mar,2023
!Muchas gracias por su calificación! Su puntuación es muy importante para la mejora de nuestros servicio. Esperamos verla pronto de regreso aquí en su casa el Hotel Marbella.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto todo excelentes servicio y muy bonito
Stayed 2 nights in Feb 2023
Response from Hotel Marbella on 8 Mar,2023
!Muchas gracias por sus comentarios! Nos complace mucho haber cumplido con sus expectativas durante su estancia. Esperamos verla pronto de regreso aquí en su cada el Hotel Marbella.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Marbella great place for an economy stay
My second stay at Hotel Marbella, it is clean, secure and affordable. Staff is very friendly and helpful. Location is central and many walking distance restaurants and shopping are nearby. Onsite restaurant has excellent food although a bit pricey. Would recommend for singles, couples, families.
Stayed 19 nights in Jan 2023
Response from Hotel Marbella on 10 Feb,2023
Thank you for your comments! We glad to hear you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Martha

Stayed 2 nights in Jan 2023
Response from Hotel Marbella on 8 Mar,2023
!Muchas gracias por su calificación!Esperamos verla pronto de regreso aquí en su casa el Hotel Marbella.

8/10 Good

ADOLFO, hialeah

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great Restaurant. convenient location. Rooms Clean. AC is ON/OFF , no temperatura control.
Stayed 3 nights in Jan 2023
Response from Hotel Marbella on 3 Feb,2023
Thank you for your comments!

8/10 Good

Daniel

Liked: Staff & service
Stayed 2 nights in Jan 2023
Response from Hotel Marbella on 30 Jan,2023
!Muchas gracias por sus comentarios! Esperamos verlo pronto de regreso aquí en su casa el Hotel Marbella.

4/10 Poor

Olga

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very basic to the point that there was no coffeemaker, no cups, no table to sit around, no comfortable chair. Air conditioning was not adjustable, just on or off, too cold when it was on, too stuffy when it was off. The pool was cold and small. With children playing ball in it, you don't really want to be there. Area around the pool didn't have lounge chairs with umbrellas, just a couple plastic chairs in the sun.m The shady area had loud families playing loud music on their audio systems. No way to relax and listen to the surf. The only good things in this hotel are nice cleaning ladies and good restaurant el Marinero. The reception staff was also nice. And good location.
Response from Hotel Marbella on 23 Jan,2023
Thank your for your comments, were sorry we werent able to meet your expectations Your observations have been sent to the corresponding departments to be taken into account.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wheelchair access was good. Location was near to shopping and restaurants. The restaurant in the hotel was fine. Pools were good. It's on the beach, but swimming is out of the question due to the high surf at all times. We went to other local, more protected beaches for snorkeling and swimming.
Stayed 3 nights in Dec 2022
Response from Hotel Marbella on 26 Dec,2022
Thank you for your feedback! We hope to see you again soon!

4/10 Poor

Maria

4/10 Poor

Rosa

Liked: Cleanliness
Disliked: Room comfort
Not satisfied with staffs. Not friendly.
The persons at checking did not abided by the term on the reservation. We reserve a room with a king bed. They said that it was not available. I asked if it was going to be one available maybe in a couples of days. Again they said no. We ask for the second level with ocean view. Again they said that is going to cost more and with two beds again. Beds are small and i almost fall off the bed. They also said that because i when to second party for the reservation they could not help me. They said i should call them directly to made the reservation.
Stayed 4 nights in Nov 2022
Response from Hotel Marbella on 17 Nov,2022
Thank you for your comments, were sorry we werent able to meet your expectations during your stay. However we would like to clarify that all special requests like ocean view, top/bottom floor, etc. are subject to availability. Because we did not have any rooms with an ocean view and a king sized bed available you were assigned one with two beds so that you would have the view requested. When you asked to be changed to a king sized bed a couple days later and where told it wouldnt have an ocean view you declined the change. The section where you originally wanted the room (in front of the pool with a balcony) is not available for booking online because theres very few rooms in that area, it can only be booked directly in the hotel and it has an extra cost of 100 pesos per night. You can make a booking online and call the hotel AFTER if you wish to make the upgrade in that section, paying the difference directly upon arrival. However we had none available for the dates of your stay when you first arrived. When one became available in that area and where first given the option to change you once again declined because of the extra charge.

4/10 Poor

Jose

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room pictures were not what was offered when i arrived, i was aske to pay more for a better room
Stayed 2 nights in Sep 2022
Response from Hotel Marbella on 13 Sept,2022
Thank you for your comments, we are sorry we werent able to meet your expectations.

10/10 Excellent

JAMES, ZAPOPAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, friendly staff
Stayed 4 nights in Jul 2022
Response from Silvia F. on 18 Jul,2022
Thank you for your comments! We hope to see you again soon.

10/10 Excellent

marilyn

Stayed 1 night in Jul 2022
Response from Silvia F. on 18 Jul,2022
Thank you for the feedback! !Gracias por su valoración!

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We won't be back.
No room with view available until I was willing to pay 100mxn per night but I needed 2 doubles which wasnt avaiable. Our room was old. Mold in bathroom. Bed lights old and rusty. AC worked but loud.
Bedroom lights were old and rusty
Mold in bathroom
Stayed 2 nights in Jul 2022
Response from Hotel Marbella on 4 Aug,2022
We´re sorry we were unable to meet your expectations during your stay. Your comments have been sent to the corresponding deparments to be taken into consideration.