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Reviews of Palma Real Hotel

Palma Real Hotel
Bahia de Juluapan S/N, La Boquita, Manzanillo, COL

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 96 reviews" "
Rating 8 - Good. 46 out of 96 reviews" "
Rating 6 - Okay. 13 out of 96 reviews" "
Rating 4 - Poor. 10 out of 96 reviews" "
Rating 2 - Terrible. 6 out of 96 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, room comfort
The place was nice and quiet. Near La Boquita is a plus.
Stayed 2 nights in May 2022

8/10 Good

VICTOR

Stayed 2 nights in Apr 2022

6/10 Okay

Lawrence

Travelled with partner
Liked: Amenities
Needs updates in bathroom including plumbing
Stayed 2 nights in Jan 2022

2/10 Terrible

Jose

Stayed 1 night in Dec 2021

6/10 Okay

Linda J

Liked: Cleanliness
Could Improve
When we arrived, there was no one at reception. We were told at the restaurant to come baxk in 15 minutes, the fellow at reception had left for personal reasons. Half hoir later we che ked in. In our room, the remote batteries for the tv were dead, the shower did not drain, the fawcets were near impossible to turn and the patio door frame was falling off. We mentioned this a to the receptionist when we left.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
It has a very nice view of the la boqhita bay
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The views were amazing
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in. No One knew about our reservation, we had to pay cash until hey figured things out when we got to our room AC doesn’t work room was smelly and not clean, they tried to find another room but A/C didn’t work either…we couldn’t stay, we just moved to a different hotel, bad experience. I hope they refund me because it wasn’t our fault. Not going back, and I won’t recommend this to anyone.
Stayed 2 nights in Jul 2021

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, room comfort
The experience was good, it's not a hotel it's a condo, property is in good condition, pools were warm, it is in general good for families.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great place with a few hickups.
Palma Real Hotel is very secluded and provides with beautiful views of Manzanillo and the ocean. It has access to La Boquita via a bridge from the mountain side over the river and on to the beach. The pools are also very nice and clean, and the rooms/studios are all the same so if you see a picture of one then you have seen them all. The only down side to our stay was that there was not hot water to shower with. We called the front desk and where told they would take a look but no one came by. Since we had kids with us that was a big deal but for adults we could have dealt with it for the trade off of the rest of the hotel. Also, no wifi nor free breakfast and its on a mountain side, so lots of stairs and hill climbs.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved great hotel I recommend it to anyone who wants to be with a family vacation
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The cleaning service was poor. Only two times dueing 12 days. Not changue of towels and not chabgue of bed sheets. In the reservation process they siding inform about that.
Stayed 12 nights in Dec 2018

4/10 Poor

Alberto, Huntington Park California

Travelled with family
Disliked: Amenities
I do like the location, because it’s very private. But the service is terrible, and owner has no concern a all the needs, no internet, the beach is about 200 yards from the location, water in the swimming pool is cool and not to clean, the I can say. The picture shows in the internet is a big lie, shower get plug and you have to wait for the water goes down,and many more than I don’t want to remember.
Stayed 4 nights in Dec 2018

8/10 Good

Patricia, Ontario, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquility, Lovely vegetation and amazing view from our balcony. The location was clean, the staff was kind and welcoming. We were the only guests in our building so it was quiet and relaxing. Two downsides: the 4km drive from the main highway to the Hotel is long and a little scary at night.... 2nd the parking, no parking near our room, had to hike up a hillside road to get to our room. If you want a true getaway, far away from the hustle and bustle of the city, this is the place for you.
Stayed 4 nights in Nov 2018

4/10 Poor

Robert, Canada, Mexico

Disliked: Cleanliness, property conditions & facilities, room comfort
Read this before booking
We have lived and traveled in Mexico for Months. So I give this review with a bit of Experience. To Start, ensure you will not miss your visit at this hotel if you decide to book here, because they will not refund you any of your money regardless of the reason. Second the hotel room are very old and are in need of a full reno. They also have no room safes only a small lock box that you must bring your own lock for. They are no extra with this hotel they do not supply water at all, you only receive toiletries once at the beginning of your stay and they are never replaced. Also they only clean the room once during your stay so you have to decide how long you want to go with dirty towels and face clothes. They never changed the sheets during the stay only remade the bead the on the one visit. Now beside the room, the hotel only has one restaurant which is fairly decent and what kept us going there beside, the fact we had no place else to go was the hotels one asset that was Saul the Restaurant Manager and head server. He was very friendly and helpful. The closest place to get water and any supplies or other food is a 5km walk into the closet area. The beach across the bridge is quite dirty and packed shoulder to shoulder with people. So I try to say at least one good thing about every place I stay and most cases this is easy, but this place was hard. I will say the view from the balcony was great and they do keep the grounds very well at the hotel. My advice don't book here.
Stayed 8 nights in Dec 2017

6/10 Okay

Alan

Liked: Staff & service, room comfort
Position of the hotel was very scenic and close to beach restaurants. The hotel restaurant was disappointing, quality of food and cooking did not match the view. Our room was comfortable but the bathroom area had a lingering unpleasant odor, the maid did her best but the sewage system needs review.
Stayed 3 nights in Nov 2017

4/10 Poor

Mike, California

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very nice Hotel but very poor service
Hotel is beautiful, customer service is Horrible, restaurant only opens at 9:00am to 5:00pm There is No room service of any kind between 5:01pm To 8:59am, and when hotel staff takes you to your Villa you are transported on the back of an old truck as if we were animals
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very relaxing and the atmosphere was placid. A very good place to be relaxed.

10/10 Excellent

Joe, ft collins,co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quality of service
i have a wonderful time,i do it again soon

8/10 Good

Zenia, Rancho Viejo, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful place to get away.
Spacious 3 bedroom suite with wonderful view of La Boquita. Sun room off master suite was a plus! Restaurant was good with wonderful staff(Saul and David were very kind and helpful)!!
sun room
pool area

8/10 Good

Zenia, Rancho Viejo, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful place to get away.
Spacious 3 bedroom suite with wonderful view of La Boquita. Sun room off master suite was a plus! Restaurant was good with wonderful staff(Saul and David were very kind and helpful)!!
sun room
pool area

8/10 Good

Zenia, Rancho Viejo, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful place to get away.
Spacious 3 bedroom suite with wonderful view of La Boquita. Sun room off master suite was a plus! Restaurant was good with wonderful staff(Saul and David were very kind and helpful)!!
sun room
pool area

8/10 Good

John, Chapala, Jalisco, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palma Real is a find
The staff were kind and very helpful. They made you feel at home. We discovered that the posted price of the mini suite where we stayed was 4 times higher than what we paid thru Expedia.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It's a shame.
Location and the views are very good. Grounds are well kept and are very pretty. Staff is wonderful and very responsive. Restaurant is simple but nice, and food is pretty good. The only problem, but it is a major problem is the condition of the rooms. This hotel desperatly needs a large cash infusion. Couch cushions were old and torn. Bed was not comfortable. Everything in the room was either old, or very low quality. It's a shame, because this could be a great place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean slightly isolated

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and confortable, but it is absolutely necessary to have a rental car not to be prisoners of the hotel. In fact, the only negative point is that the hotel is far from shops. After 7 p.m., there is only one restaurant. But, during the day, there are several on the wonderful long beach.

10/10 Excellent

PATRICIA

Stayed 2 nights in Aug 2022

6/10 Okay

Leslie Patricia

Travelled with family
Liked: Room comfort
podria ser mejor
despues de el dia de entrada no limpiaron habitaciones, hasta el tercer dia. y nunca cambiaron toallas, que hasta que entre otro huesper se cambian, (duramos 3 noches) los jardines alberca todo muy bien limpio, confortable. pero si no te gusta caminar ni vallas todo son puras escaleras todo el dia.
Stayed 3 nights in Jul 2022

2/10 Terrible

Omar

Stayed 2 nights in May 2022

2/10 Terrible

Alfredo

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
NO ES UN HOTEL, se trata de un condominio con diferentes dueños y las habitaciones están en muy mal estado. Las fotografías parecen ser de los 80s porque no corresponden a lo que realmente hay en ese lugar. No hay WIFI disponible y la persona de recepción no puede ayudar en casi nada
Stayed 3 nights in Apr 2022

8/10 Good

ELISA

Stayed 4 nights in Apr 2022

4/10 Poor

Lourdes

Travelled with family
Stayed 2 nights in Mar 2022

10/10 Excellent

JUAN

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2021

8/10 Good

Otilio

Travelled with family
Liked: Cleanliness, room comfort
Buen lugar si no te importa subir y bajar
Muy buenas atenciones de recepción y personal de limpieza, pero las instalaciones muy antiguas y sobre todo complicada la logística de subir y bajar con el vehículo.
Stayed 6 nights in Dec 2021

8/10 Good

Victor Hugo

Liked: Cleanliness
Stayed 2 nights in Nov 2021

4/10 Poor

Josefina

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, room comfort
Arreglar camino a hotel y acceso a playa
Hotel bonito y limpio, buena vista. Lo que no me gustó el camino para llegar, muy alejado de carretera. Y aunque muy cerca de playa, difícil acceso para personas mayores, ya que después del puente está muy feo para bajar.
Stayed 2 nights in Nov 2021

8/10 Good

Ignacio

Liked: Cleanliness, room comfort
Lugar agradable.
El lugar es muy bonito, el condo tal cual esta en la foto. Las personas empleadas muy atentas. El único detalle es que no hay Internet disponible y no se específica especialmente ahora que se puede trabajar a distancia. La playa es muy hermosa y estaba muy limpia.
Stayed 3 nights in Oct 2021

4/10 Poor

Matthias

Travelled with family
No regresaría al Palma real
En la publicidad se ve muy bonito. Lo único bonito son los jardines. No es un hotel son renta de condominios. No hay un responsable. La alberca que parece un río dicen está fracturada y que depende de todos los condóminos su reparación. La cocina tiene muy pocos trastes. El drenaje de la regadera tapado. Partes sin pintar que dan muy mal aspecto. No hay internet. Y para ir a la playa está muy complicado. Además es una playa saturadisima de gente y restaurantes. No regresaría al hotel.
Stayed 2 nights in Oct 2021

4/10 Poor

Alberto

La habitación limpia pero tenía 3 focos fundidos, no tiene wifi, la alberca principal con el rio acuático no está funcionando, tenia un pequeño panal de avispas en la terraza.
Stayed 2 nights in Oct 2021

8/10 Good

Flor Liliana

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Lety

Disliked: Cleanliness, amenities
No hay servicio de limpieza diaria , lo hacen a ka hora que ellos quieren y molestan la privacidad, porque lo hacen estando uno en ka avitacion, ni cambio de sababas, ni toallas, la limpieza es por ensima, no ponen javon , ni shampoo solo a la llegada, solo una pieza, no hay servicio de internet, restaurant es caro por platillo.
Stayed 5 nights in Jul 2021

4/10 Poor

RAFAEL

Liked: Cleanliness
Stayed 2 nights in Jun 2021

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, room comfort
Agradable la estancia.
Todo fue muy agradable, el personal muy amable, la limpieza buena, el ingreso al hotel en vehículo complicado, llegue en taxi y me dejo en la boquita, cargando maletas es dificil llegar al hotel, el estacionamiento lejos de la habitación y había que caminar, no apto para adultos mayores.
Stayed 3 nights in Jun 2021

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness
El colchon de las camas ya deben ser renovados son muy rigidos y da la impresion que son viejos, en la oferta mencionaban una cama individual adicional al preguntar mencionan que es la sala la cual NO es sofa cama y no me parecio correcto, el restaurant muy bien al igual que las albercas, la playa esta un poco retirada y tienes que caminar unos 10 minutos
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Room comfort
El estacionamiento está abajo de las villas así que tienes que caminar, llegamos después de las 7 y nos dieron las llaves pero no nos cobraron una recepción muy manual y fue el velador, al día siguiente se acercó alguien a la Alberca y nos dijo que si podíamos pasar a pagar, me cobraron 200 pesos mas de lo que establecía el costo en mi reservacion.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
esta en excelentes condiciones el área del alberca y el condominio. Deben especificar que no hay tiendas cerca para comprar agua y alimentos. El aseo de la habitación no lo realizaron, ya que es condominio pero nosotros pensamos que era un hotel. En general nos sentimos muy bien pues esta muy lindo el lugar.
Stayed 2 nights in Mar 2021

8/10 Good

Alejandra, Michoacan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar cómodo, me gustó su piscina ya que tiene buen tamaño, las areas verdes, la atención y todo genial. Lo único fue que se hiciero dos reservaciones por error y tube que pagar $300 por la cancelacion de la una de ellas, lo cual me parece extraño pues no paso mi tarjeta de credito la primera vez qud reserve, y en la segunda reservación la hice con debito y fue aceptada. Pero de ahí en fuera todo excelente.
Stayed 3 nights in Nov 2020