1035 Martin Luther King Jr Dr, U S 95 Byp S, Monroe, LA
Reviews
5.8
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Brand Experience Team on 20 May,2024
Hi Joseph,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
2/10 Terrible
Najarian
Travelled with family and small children, Business traveller
Don't ever come here..I wouldn't lie to you.. Especially if you have little kids.. paraphernalia in drawers.. Floors not swept.. Linens not changed.. Staff attitude is awful....
Najarian
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May,2024
Hi Najarian,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
Hi Jessica,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
2/10 Terrible
Najarian
28 Apr,2024
Najarian
Stayed 1 night in Apr 2024
2/10 Terrible
Najarian
Travelled with family and small children, Business traveller
Hi Najarian,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6
This was the most disgusting place I’ve ever stayed. The towels had actual stains on them.
Shelby
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May,2024
Hi ShelbyAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6
I got bit by bed bugs I believe.. there was 2 roaches when we arrived
Samantha
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 23 Apr,2024
Hi Samantha,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6
Floors nasty... Tub nasty.. Toilet broken.. No track can In room
Najarian
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr,2024
Hi Najarian,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
Didn't have the room I requested when I made reservation.. That didn't upgrade me.. They have me a room with 2 roaches in it.. Living..smh.…no refrigerator.. No microwave an I had my 2 year old child with me an my wife.. , walls were nasty.. Staff unprofessional.. Just a disaster
Najarian
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 Apr,2024
Hi Najarian, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
Response from Brand Experience Team on 17 Apr,2024
Hi Chavon, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6
4/10 Poor
Alexis
4 Apr,2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Alexis
Stayed 1 night in Apr 2024
Response from Nancy Y. on 19 Apr,2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6
The 1st room they gave me was not clean at all and had a very bad odor and the 2nd room they gave me The floor was nasty and so was the shower I really didn't realize it until the nextday when housekeeping came there was dust floating all over the room and mold throughout the corners it also had particles floating that mess with my allergies where I could not sleep that night the lady told me that I did not pay for a clean room at the front desk when I told her about it from my understanding the rooms are supposed to be clean regardless of me getting a discount on it or not I paid through Expedia I did not know that getting a cheaper room would be dirty and I had to pay for a clean room I was only giving half of my refund for 1 night but I paid for two nights
Antoinette
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 9 Apr,2024
Hi Antoinette,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
6/10 Okay
Najarian
Travelled with family and small children
28 Mar,2024
Toilet runs all night . Food on floor.. Floors not mopped
Najarian
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr,2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
6/10 Okay
Brandy
17 Mar,2024
Brandy
Stayed 4 nights in Mar 2024
2/10 Terrible
Lemeka
Travelled with family and small children
15 Mar,2024
Disliked: Cleanliness, staff & service, amenities
Problem with staff and will never visit motel again.Low class and arrogant people.
Lemeka
Response from Brand Experience Team on 26 Mar,2024
Hi Lemeka,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6
I got a free room upgrade from the friendliest Clerk!
I was a little leary of the neighborhood though.
Benjamin
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar,2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels.Natalie #Team6
A/c broken, bathrooms nasty, no water pressure in shower.
Lacy
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie#Team6
10/10 Excellent
Errington
16 Feb,2024
Errington
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 9 Mar,2024
Hi Traveler,Thank you for the excellent review! We hope to see you soon.Natalie#Team6
The hotel is new but we had to clean the room ourselves. Very dirty
Stefan
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 20 Feb,2024
Hi Stefan,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6
8/10 Good
Recca
3 Feb,2024
Liked: Staff & service
Good
Recca
Stayed 1 night in Feb 2024
Response from Nancy Y. on 13 Feb,2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
Water leaked all over the bathroom somehow when we got back after checking in. Had wet feet from that. Also rained that night so ceiling leaked all over. Don’t even have blankets as covers. Basically curtains for blankets. It’s a cheap motel but the price for what we went through was still too high
Tylor P
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb,2024
Hi TylorAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6
10/10 Excellent
kandice
26 Jan,2024
Liked: Cleanliness
Clean and safe
kandice
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb,2024
Hi Kandice,Thank you for the perfect rating!Lilith#Team6
Hi Adam,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6