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Location was perfect, staff was great, nice and quiet. The condition of the room was certainly not worth the $900 for 2 nights. The room is in bad need of updating. Lots of area of the wallpaper was bubbling I hate to see what is behind it.
Tracy
Stayed 2 nights in May 2024
Response from The Front Desk on 21 May,2024
Dear Tracy,Thank you for your review. We are sorry your room was not in accordance with your expectations. Our hotel will be renovated soon and we hope to welcome you back to see the results!
6/10 Okay
Ricardo
Travelled with partner
21 May,2024
Liked: Cleanliness, staff & service
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Ricardo
Stayed 3 nights in May 2024
Response from The Front Desk on 21 May,2024
Dear Ricardo,Thank you for your review. We are sorry your stay was not in accordance with your expectations. Should you consider us once again, we would be happy to welcome you back.
The room and service/staff were great. Four star.
Best of all is its location. I cannot think of a more convenient location to so many of Montreal's destination spots. There is a free walking tour (tip your guide) and a hop on/off bus within a 5 minute walk. The riverside attractions are all right there as well. Very nice.
Randall
Stayed 5 nights in May 2024
Response from The Front Desk on 21 May,2024
Dear Randall, Thank you for taking time to rate your stay with us, your feedback means the world to us. We will carry on the work and hope we will see you again soon. All the best
The hotel was in an excellent location. In the heart of the restaurants and sites of Old Town Montreal. It was literally two blocks from the cruise port. It was clean, quiet and the staff was efficient and helpful. I would definitely stay there again.
Jeanne
Stayed 1 night in May 2024
Response from The Front Desk on 15 May,2024
Thank you, we appreciate your review. We will be more than happy to welcome you again. Thank you for choosing us!
Response from Joao Sobral - Rooms supervisor on 14 May,2024
Dear Shicheng,thank you for your review. We hope to welcome you back!
6/10 Okay
Leszek
9 May,2024
Liked: Cleanliness, staff & service
Dark room, a little outdated
Leszek
Stayed 2 nights in May 2024
Response from Joao Sobral - Rooms supervisor on 15 May,2024
Dear Leszek,thank you for your review. We are sorry your room was not in accordance with your expectations. Our hotel will be renovated soon and we hope to welcome you back to see the results!
We booked a suite. However, the room was very small, there was no space even to walk around after the couch was pulled out. The pull out couch was in a bad shape to sleep on. One of us ended sleeping on the floor.
LAN
Stayed 3 nights in May 2024
Response from Joao Sobral - Rooms supervisor on 15 May,2024
Dear Lan,we are sorry the room was not up to your expectations. We provide information about the room dimensions upon booking and we also have superior suites, which are more spacious. Should you consider choosing us once again, we would be happy to welcome you back.
Rooms didnt have proper facilities like bottle water and coffee as well. Everything else was great.
Parth
Stayed 2 nights in May 2024
Response from The Front Desk on 7 May,2024
Thank you for taking the time to leave a review. Water bottles can be purchased at any time in the lobby market. Coffee in the room is replenished every day. We will be more than happy to welcome you again. Thank you for choosing us!
Excellent location to anyplace in Old Montreal. Parking was good but too expensive
Henry
Stayed 2 nights in Apr 2024
Response from Joao Sobral - Rooms supervisor on 14 May,2024
Dear Henry,thank you for your review. We are happy you enjoyed your stay!
10/10 Excellent
Kimberley
Travelled with partner
30 Apr,2024
Breakfast every morning was great. Great variety to satisfy a person’s needs first thing in the morning. Excellent location in the heart of Old Montreal, really great customer service, and were readily able to assist on English instead of French.
Kimberley
Stayed 5 nights in Apr 2024
Response from Joao Sobral - Rooms supervisor on 1 May,2024
Dear Kimberley,thank you for your comments. We are thrilled to hear that you enjoyed your stay!We hope to welcome you back soon!
Everything was very convenient and walkable from the hotel. Breakfast was fresh and good.
Doreen
Stayed 2 nights in Apr 2024
6/10 Okay
Dino
26 Apr,2024
Liked: Staff & service
It felt dated
Dino
Stayed 2 nights in Apr 2024
Response from Catherine from Front Desk on 30 Apr,2024
Thank you for staying at our hotel. We are aware of the hotel's state and are doing everything we can to keep it clean and maintained until we renovate around the end of this year. Hopefully we will see you again soon.
10/10 Excellent
Nabil
Travelled with family and small children, Business traveller
Dear Debashis, Thank you for choosing our hotel. We are glad to see that you enjoyed your stay. We will see you next time!
6/10 Okay
Rachelle
Business traveller
25 Apr,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were phenomenal, and location was perfect! The hotel NEEDS renovating. The bathrooms for example were very outdated, tub and sink back up with water. Coffee maker is ancient. Towels and linens have seen better days, they aren't clean, soft, and are very worn out.
Rachelle
Stayed 2 nights in Apr 2024
Response from Catherine from Front Desk on 27 Apr,2024
Hello Rachelle, thank you staying with us, we are aware of the state of the hotel and are doing everything we can to preserve the hotel. We are awaiting renovations towards the end of this year!
Dear Badri, Thank you choosing our hotel. We are glad to see that you enjoyed your stay. We will see you next time!
4/10 Poor
Maria
16 Apr,2024
Other than great location, I cannot say anything else good about the hotel. Check in was late and check out was early. No lotion or slippers provided. The property needs updating.
Maria
Stayed 1 night in Apr 2024
Response from Catherine from Front Desk on 16 Apr,2024
We are sorry to hear that you didn't enjoy your experience at the hotel. For your information, all extra amenities are always available upon request. Also, we are excited to announce the hotel will be renovated towards the end of this year. We hope to welcome you again soon and please contact us if there is anything else we can do for you.Best regards.
Walking distance to Notre-Dame Basilica and nearby restaurants.
Colin
Stayed 2 nights in Apr 2024
Response from The Front Desk on 13 Apr,2024
Dear Colin, Thank you choosing our hotel. We are glad to see that you enjoyed your stay. We will see you next time!
4/10 Poor
Teresa, Lumberton
Travelled with family
6 Apr,2024
I had to contact the front desk on three occasions about the amount of towels/linens left in our room. Totally inadequate for two people.
Teresa
Stayed 5 nights in Apr 2024
Response from Joao Sobral - Rooms supervisor on 7 Apr,2024
Dear Teresa,thank you for sharing your experience. As a standard, we leave 4 bath towels, 2 washcloths and two hand towels that are refreshed daily. We provide additional towels on request. We hope that the other aspects of your trip went better and you enjoyed your time in Montreal.
Nicely situated in the heart of old Montreal. Rooms are spacious but outdated and not cleaned well. For example, the walls near sink and mirrors have splatter marks from all the previous people who’ve stayed in the room. Toilet pressure is poor. In room tea and coffee are not the best. Hot breakfast is ok for sustenance but don’t expect it to taste good. Eggs and sausages were below par. Coffee was terrible. Daughter says croissants were good. Recommend only if you want a place to stay in the middle of old Montreal, which is pretty quiet after 6pm.
Rient
Stayed 4 nights in Mar 2024
Response from Joao Sobral - Rooms supervisor on 28 Mar,2024
Dear Rient,Thank you for sharing your detailed feedback with us. We appreciate hearing about your experience, both the positives and the areas where we need to improve. It's great to hear that you enjoyed the location in the heart of Old Montreal and found the rooms spacious. However, we apologize for the issues you encountered with cleanliness, outdated facilities, and the quality of amenities such as tea, coffee, and breakfast. Your comments regarding the cleanliness and maintenance of the rooms will be addressed with our housekeeping team to ensure a higher standard moving forward.
I liked that this property was in the Old Montreal area. So it’s close to shops, restaurants and cafes and within walking distance to most areas. The property is clean and quiet. The only thing I didn’t like is that they don’t do daily house cleaning. Not even emptying the trash replenish some toiletries. wish I knew that. We had three people in the room and stayed for three nights so the trash did build up. You can call and request but that can be a pain cause then you’re waiting for them to deliver.
Sally
Stayed 3 nights in Mar 2024
Response from Catherine from Front Desk on 27 Mar,2024
Thank you for this review. We are happy to hear that you had a good time at our hotel and we are sorry for the complications you had with housekeeping.Looking forward to welcoming you again soon!
The rooms needs a renew. The bed it have even deformations for the use people. And the clean room is just acceptable.
Rogelio
Stayed 2 nights in Mar 2024
Response from Catherine from Front Desk on 27 Mar,2024
Thank you for your review. We are aware that the hotel is getting old. We are currently awaiting renovations later this year. We are sorry about the inconveniences.
parking was a hassle. Not a lot of spots in the garage. Also the breakfast area had way too much rush and they run out of bacon yogurt milk etc. and it was not replenished soon enough. Like we found out they had items once we were done because they had run out when we were in line to get it. Apart from that it was good. Great location etc.
Mohammad
Stayed 2 nights in Mar 2024
Response from Joao Sobral - Rooms supervisor on 17 Mar,2024
Dear Mohammad,thank you for your comments. We are happy to hear that overall you had a positive experience and thank you for naming what can be improved. We hope to welcome you back in another opportunity!
We like the location and also the free breakfast. When we called down for service, an extra luggage rack, I called twice but it never arrived and it was slow when we did receive the items we requested. Also the pool is way too small. My child enjoyed it but there really no room
To sw. The breakfast was great and the service here was excellent
Carolynn
Stayed 5 nights in Mar 2024
Response from Joao Sobral - Rooms supervisor on 17 Mar,2024
Dear Carolynn,thank you for your comments. We are happy to hear that overall you had a positive experience and thank you for naming what can be improved. We hope to welcome you back in another opportunity!
Our family of 5 had a beautiful 2-night stay in Old Montreal. With three kids in tow (13,10 & 7yrs) we were able to walk everywhere we needed. Lots of shops, restaurants and attractions to visit.
Quick access to Metro Place-des-Armes station for a visit to Bio-dome, too!
We will definitely stay at Springhill for future visits to Old Montrel!
Anthony
Stayed 2 nights in Mar 2024
Response from Joao Sobral - Rooms Supervisor on 15 Mar,2024
Dear Anthony,we are thrilled to read your comments! It was a pleasure to have you as a guest and we hope to welcome the family again!
10/10 Excellent
Maria
Travelled with family, Travelled with family and small children, Travelled with group
Very close to the Science Centre and Grande Roue. Clean hotel, very kind hotel representatives. My 12 year old and I enjoyed sleeping here. Swimming was very popular among children!!!
Maria
Stayed 2 nights in Mar 2024
Response from Joao Sobral - Rooms supervisor on 15 Mar,2024
Dear Maria,thank you for your comments. We are happy that you enjoyed your stay and hope to welcome you back soon!
10/10 Excellent
Kathryn
Travelled with family, Travelled with family and small children
Perfect spot for first time visiting Montreal. Lots of Food and tourist shops in all directions. Hotel smelled so good! Very clean. Big breakfast bar included. Parking $35 but worth it instead of driving in circles finding it somewhere else for probably more.
Kathryn
Stayed 1 night in Mar 2024
Response from Joao Sobral - Rooms supervisor on 14 Mar,2024
Dear Kathryn,thank you for your comments. We are very happy to read that you enjoyed your stay and hope to welcome you back soon!
8/10 Good
jennifer
12 Mar,2024
Liked: Cleanliness, staff & service
jennifer
Stayed 1 night in Mar 2024
Response from Joao Sobral - Rooms supervisor on 13 Mar,2024
Dear Jennifer,thank you for evaluation. We are happy that you enjoyed your stay!
The breakfast was awful and so was the parking, the rest was good
Paula
Stayed 2 nights in Mar 2024
Response from Joao Sobral - Rooms supervisor on 23 Mar,2024
Dear Paula,thank you for sharing your comments. We are sorry to hear that your experience was not up to your expectations.We shared your feedback with the breakfast team to allow them to improve our service.
8/10 Good
KEN
11 Mar,2024
KEN
Stayed 1 night in Mar 2024
Response from Joao Sobral - Rooms supervisor on 2 Apr,2024
Dear Ken,thank you for your review. We hope to see you again!
8/10 Good
Julie
7 Mar,2024
Liked: Cleanliness, staff & service
Perfect location.
Julie
Stayed 1 night in Mar 2024
Response from Joao Sobral - Rooms supervisor on 9 Mar,2024
Dear Julie,thank you for evaluating your experience with us. We are happy you enjoyed your stay and our location!