Dear Margaret,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Ricardo,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are glad to find that you enjoyed our staff members service, however, we are truly saddened to find that you weren't fully satisfied with your recent experience. Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu NegrilOnline Reputation Manager

Dear Viral,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Shonte,We really appreciate you taking the time to share your feedback with us.We are sorry that you felt the pool timetable did not match your expectations, please note we try our best to please all our guests. Loud noises are not allowed in the pool area in the evening, to protect the guests' rest. Nonetheless, we are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes.We will do what we can within our power to work on these issues.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Tashira,Thank you very much for choosing us for your holiday.We really appreciate you taking the time to share your feedback with us.Nonetheless, we are disheartened to read that your stay was overshadow by the negative aspects and that you were unable to feel entirely relaxed during your time with us.We will do what we can within our power to work on these issues, your impressions will be shared with our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Lila,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent stay.We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu NegrilOnline Reputation Manager

Dear Michael,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Nicole,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects of your experience.We will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear ALICIA,Thank you very much for taking the time to share your comments with us.All our hotels fulfil the international hygienic norms. Beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We will do our best to work on these issues, your impressions will be shared with our team.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear CHERIE,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.Please be assured that we have noted your comments and will address them with the relevant departments.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Natalie,Thank you very much for your kind words and your positive evaluation. We are very happy to have received her visit, and, above all, we are pleased to know that she left with those pleasant feelings.We hope to welcome you back among us soon and thus be able to offer you a very pleasant experience.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Sireng H,Thank you for sharing your experience with us!We are glad to hear you enjoyed the hotels cleanliness, however, it's truly saddening to hear you weren't completely satisfied with your recent experience.We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu NegrilOnline Reputation Manager

Dear Shanelle,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Negril! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu NegrilOnline Reputation Manager

Dear Dian K,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu NegrilOnline Reputation Manager

Dear Natalie,Thank you for taking the time to write a great review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu NegrilOnline Reputation Manager

Dear Eugene,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu NegrilOnline Reputation Manager

Dear Dasha, Thnak you for your feedback following your recent stay with us at the Hotel Riu Negril.Your feedback is extremely valuable to us, as we use that to improve in each facet of our hotel.We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu NegrilOnline Reputation Manager

Dear Peter,Thank you very much for choosing us.Nonetheless, we regret to learn of your discomfort.We will share your review with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Joshua,We are delighted to read your fantastic ratings.Thank you very much for choosing us.It is nice to read you enjoyed it.The management will be informed about the points you remark for improvements.And we wish you a beautiful day.Warmest Greetings,Hotel Riu NegrilOnline Reputation Manager

Dear Janet,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu NegrilOnline Reputation Manager

Dear Syreetha,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that you enjoyed your stay.It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu NegrilOnline Reputation Manager

Dear earl,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear lmark,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear ashraf,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu NegrilOnline Reputation Manager

Dear Adrian,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu NegrilOnline Reputation Manager

Dear Flora N Fernandez,Thank you very much for choosing us and sharing your opinion.Please note, all our hotels fulfil the international hygienic norms. Beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Zed,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.Rest assured that we will take your observation into account and discuss it with the relevant departments.We hope to see you again soon!All the bestYours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Estefania Carolina,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Joseph,Thank you very much for choosing us for your holiday and for sharing your feedback. Our guests’ feedback is valued and work to ensure improve for the future. It is disappointing to learn your stay was not perfect, we will share your remarks to the different departments for further consideration.We hope you will give us the chance in the future to offer you a better experience.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Mona,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, Mona!Loving Greetings,Hotel Riu NegrilOnline Reputation Manager

Dear Joseph, Thank you for taking the time to review your stay with us. We are glad that you found the staff to be friendly. However, it is disappointing to hear about a few less than satisfactory experiences.What you have described is severely uncharacteristic of our normal standard of service and we wish to sincerely apologize to you.We thank you for alerting us of these shortcomings, and are appreciative of your comments as we will use them as a learning opportunity to improve our guest experience. It is our hope that you decide to stay with us again sometime soon.Warm regards,Hotel Riu NegrilOnline Reputation Manager

Dear Andrea,Thank you for bringing your experience to our attention and for your detailed feedback.It does help us when applying changes.We are so sorry to read that your stay was not perfect, due to the areas where we could do some improvements, we will notify the different departments in charge. At RIU Hotels & Resorts we deeply regret the unfortunate incident that occurred on the beach located in front of the Riu Negril hotel. This is a situation unrelated to RIU and fortunately no guests or employees were injured. We are in contact with the local authorities regarding the police investigation.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Jacqueline,As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Carolyn,It is wonderful to learn you had a great time.Knowing that you had a nice stay makes us want to continue improving.Thank you for choosing our hotel!It would be a pleasure to have the opportunity to welcome you again very soon.Caring Regards, Carolyn,Hotel Riu NegrilOnline Reputation Manager

Dear Joel,Many sincere thanks for your kind review. We take great pride in providing excellent service to our guests, so we are very glad to hear we succeeded with you! We look forward to welcoming you back soon. Kind regards,Hotel Riu NegrilOnline Reputation Manager

Dear Noelle,We feel very lucky, since from all the hotels you chose us and you had a great stay.Thank you very much!We are very pleased to read that you enjoyed it.Wishing you return soon.Love you back, Noelle,Hotel Riu NegrilOnline Reputation Manager

Dear Tamika,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu NegrilOnline Reputation Manager

Dear Dolores,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We have passed your concern to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again.Best Regards,Hotel Riu NegrilOnline Reputation Manager