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Reviews of Okunoin Hotel Tokugawa

4 out of 5
Okunoin Hotel Tokugawa
2204 Nikko, Nikko, Tochigi-ken

Reviews

9.6

Exceptional

Rating 10 - Excellent. 152 out of 191 reviews" "
Rating 8 - Good. 34 out of 191 reviews" "
Rating 6 - Okay. 3 out of 191 reviews" "
Rating 4 - Poor. 0 out of 191 reviews" "
Rating 2 - Terrible. 2 out of 191 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great staff, took plenty of care when we mentioned vegetarian food options. Will definitely return to stay again
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from 奥の院ほてるとく川 on 10 Apr,2021
この度は奥の院ほてるとく川にご宿泊いただきまして誠にありがとうございます。 貴重なお時間をお使いいただき投稿くださいましたこと、また最高評価を賜りまして重ねてお礼申し上げます。 いつお越しいただいてもご満足いただけますよう努めて参ります。 またのお越しを心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms and delicious food. This was a great place to stay.
Stayed 1 night in Feb 2020

10/10 Excellent

Kelvin Chiu K

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Gemma

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of Japanese hospitality
This is my first visit to an onsen resort. Japanese hospitality at its best. They treated me like a royalty. The kaiseki banquet dinner and a full Japanese dinner are included in the price. I had a patio onsen bath with an outdoor view as well as an access to their public bath. This is a great deal compared to an equivalent amount of money spent in a decent hotel in a major US city.
Stayed 1 night in Dec 2019
Response from okunoin hotel tougawa on 3 Feb,2020
Thank you very much for your wonderful comments, it was indeed a pleasure to have you here with us an enjoyed your stay. We hope that we can have you again in the future at Okunoin Hotel Tokugawa.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place! I would live here if I could. Amazing area to vist
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Okunoin Hotel TOKUGAWA on 20 Sept,2019
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. I really hope that we can welcome you back again soon. Best regards, Okunoin Hotel TOKUGAWA

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Okunoin Hotel TOKUGAWA on 20 Sept,2019
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. I really hope that we can welcome you back again soon. Best regards, Okunoin Hotel TOKUGAWA

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from okunoin hotel tougawa on 19 Aug,2019
Dear guest, Thank you so much. We hope to serve you again in the future. Regards, Okunoin Hotel Tokugawa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
A wonderful experience staying at a traditional Japanese Inn
Stayed 2 nights in Jul 2019
Response from okunoin hotel tougawa on 12 Jul,2019
Thank you so much for taking time to write your review. It was a pleasure having you here with us. Hope to see you back again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private hot pool was fantastic with lovely views over the surrounding garden and forest. The Japanese breakfasts & dinners served in private rooms were enjoyable and not having to sit on the floor chairs to eat it was appreciated for a couple of 'mature' guests such as ourselves ! Having opted for sleeping on mats rather than western style beds, the setting up of bed and tidying away was very efficient - we did have to supplement the bottom mattress with a spare as they were quite thin and a good nights sleep necessitated the extra thickness. Staff were very friendly and there was always someone who could speak english to assist with any questions. Although there is a complimentary shuttle bus and transfer to and from the JR station, the walk into Nikko was very pleasant and easy.
Stayed 2 nights in Apr 2019
Response from okunoin hotel tougawa on 22 Apr,2019
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. We are very happy and proud that you liked the hotel, our hospitality, Japanese food, room environment. We take great pride in offering our guests memorable experiences complete, and I'm so proud to hear that we did just that. I really hope that we can welcome you back again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and so helpful. They went out of their way to help with any issues we had. I would absolutely return.
Stayed 2 nights in Mar 2019
Response from okunoin Hotel Tokugawa on 17 Mar,2019
Pleasure for us that you liked our services, facilities and foods.I really hope that we can welcome you back again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from okunoin hotel tougawa on 2 Apr,2019
Thanks for posting such a positive review - much appreciated!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ataff is so professional, perfect! book the private bag for jyen2000. did was like a 5 star restaurant, private room.
Stayed 1 night in Feb 2019
Response from okunoin hotel tokugawa on 17 Feb,2019
So happy that you enjoyed your visit, and thank you for taking the time to let us know. I really hope that we can welcome you back again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great overall experience. The dinner and breakfast was delicious.
Stayed 1 night in Dec 2018
Response from okunoin hotel tokugawa on 24 Dec,2018
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. I'm happy that you dining experience Japanese dishes. We do hope to welcome you back again in the future.

10/10 Excellent

Yee Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from okunoin hotel tokugawa on 30 Nov,2018
Thank you for taking the time to review your recent stay with us at Okunoin Hotel Tokugawa.

8/10 Good

Tony Kung Ming

The only complaint is the food. My wife does not like cold food. Despite informing the hotel beforehand, a dish on ice which was claimed to be a salad was served. We had 4 meals of similar cold starters which we did not enjoy. All in all, the quality of the Kaiseki meals needs to be improved.
Stayed 2 nights in Nov 2018
Response from okunoin hotel tokugawa on 25 Nov,2018
Thank you for taking the time to review your recent stay with us at Okunoin Hotel Tokugawa. We very much appreciate your comments regarding your stay at the Okunoin Hotel Tokugawa. We assume that it is an item for future improvement. We do hope to welcome you back again in the future.

10/10 Excellent

OiChun, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are good. The room with open air bath was excellent. The food was good. We do not have anything that is not satisfy. We will go back!
Stayed 1 night in Nov 2018
Response from okunoin hotel tokugawa on 22 Nov,2018
Thanks for posting such a positive review - much appreciated! Pleasure for us that you liked our services, facilities and foods. Looking forward to welcoming you back to the Nikko soon!

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was attentive and friendly. The garden was beautiful. Towel service at spa area really was nice. Dinner and breakfast were both enjoyable.
Stayed 1 night in Oct 2018
Response from okunoin hotel tokugawa on 1 Nov,2018
So happy that you enjoyed your visit, and thank you for taking the time to let us know. Pleasure for us that you liked our services, facilities and foods. We do hope to welcome you back again in the future.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Okunoin Hotel Tokugawa on 8 Aug,2018
Thank you for taking the time to review your recent stay with us at Okunoin Hotel Tokugawa.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and Peaceful hotel
Very nice hotel and we felt the staff went out of their way to make us comfortable.
Stayed 2 nights in Jun 2018
Response from Okunoin Hotel Tokugawa on 10 Jun,2018
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. I really hope that we can welcome you back again soon.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and Onsen
We have stayed in 3 different ryokans in Japan and enjoyed each one. At Okunion, we had a room with a private onsen which was delightful with a particularly pretty view of the gardens. We ate our delicious meals in a private dining room and thoroughly enjoyed the experience. The room was quite comfortable and my only suggestion would be to offer another chair in the sitting area. Nikko is beautiful and well worth the trip.
Response from okunoin hotel tokugawa on 7 May,2018
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us.　It is quite an honor to read that you felt your stay was remarkable, and I do hope that I can welcome you back personally upon your next stay with us at Okunoin Hotel Tokugawa.　Looking forward to welcoming you back to the Nikko soon!　

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great traditional Japanese Ryokan in Nikko, Japan
Wonderful stay! Huge room with balcony overlooking mountains and a stream that also had two massage chairs! Meticulously clean and decorated private and public spaces; well landscaped. Staff both friendly and professional. The ryokan catered to my need for a more "Western" diet for both breakfasts and dinners. Highly recommend for any visitor to Nikko.
Stayed 2 nights in Apr 2018
Response from okunoin hotel tokugawa on 2 May,2018
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. We are glad to know that you and your family had a comfortable stay in our place. Look forward to meeting you guys and your family soon!

10/10 Excellent

Akira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ultimate Relaxing Getaway!
This hotel exceeded all of our expectations. From the second you walk in the door to checkout, staff went above and beyond to ensure that all of our needs were attended to. Guest rooms are clean, comfortable, and packed with amenities (tea, coffee, snacks, TV, massage chair). Located in a quiet area of town, but still close to the main tourist attractions of Nikko. Highlights of our stay: 1 - private outdoor bath looking out onto Japanese garden 2 - food - Kaiseki style dinner and Japanese breakfast. Unique and delicious experience! 3 - hotel amenities - public onsen (both indoor and outdoor), sauna, manga library, just to name a few. Price per night may seem higher than other hotels in the area, but a fantastic deal considering it includes two beautiful meals, spacious rooms with private outdoor bath, and spa access.
Response from okunoin hotel tokugawa on 24 Apr,2018
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. We are very happy and proud that you liked the hotel, our hospitality, Japanese food, room environment. We take great pride in offering our guests memorable experiences complete, and I'm so proud to hear that we did just that. I really hope that we can welcome you back again soon.

10/10 Excellent

Clemence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience!
Simply amazing! We booked an Aqua Deluxe suite for our 5th wedding anniversary and could not have been more happy. The room had its own outdoor private onsen and it was so new and clean. The staff was so attentive and the service was second to none. We were surprised with a small souvenir for our anniversary, very surprised and touched by the gesture. The food was also absolutely yummy and so well prepared by the chef! They even cleaned the windows of our car! Now that is service! Highly recommended and only wished we could have stayed 2 nights. The deluxe room is almost always booked so you have to get in early. Will definitely be returning and our best hotel experience by far. Thank you to the staff at Okunoin! See you again!
Response from okunoin hotel tokugawa on 24 Feb,2018
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us.　I am delighted that you enjoyed such a fantastic experience　Japanese Ryokan. We truly pride ourselves on our hospitality and personalized service, and so it is brilliant to see that we exceeded your expectations.　Your comments are appreciated and we do hope to be able to welcome you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big thanks
Truely amazing experience and excellent service. We don't understand Japanese, and misunderstood crucial info obtained from the JR ticket counter servicemen at shinjuku ticket counter. Luckily, the hotel is very helpful. On the day we reserve the shuttle bus to JR station at the hotel reception counter, the hotel found the JR departure schedule that we provided to him had sth strange. He double checked for us and found out a problem, and then he notified us how to fix it immediately. Afterall, we were able to catch the JR train and transfer with their help. Thanks to his help, we saved a lot of time in this trip!
Stayed 2 nights in Feb 2018
Response from okunoin hotel tokugawa on 13 Feb,2018
Thanks for posting such a positive review - much appreciated! Thank you for your kind words about our front office team. As guets enjoy this Nikko, we will help to the fullest. We do hope to welcome you back again in the future.

10/10 Excellent

Simon, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From pickup to drop off it was a wonderful experience exemplified by the best of Japanese hospitality. Means were worth the room price alone but there were plenty of extras. Fresh cold milk in the morning, snacks in the room, welcome drink during check-in and wondering guiding on where to best go on our only day in town.
Stayed 1 night in Dec 2017
Response from okunoin hotel tokugawa on 27 Dec,2017
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. I am delighted that you enjoyed such a fantastic experience　Japanese Ryokan. We truly pride ourselves on our hospitality and personalised service, and so it is brilliant to see that we exceeded your expectations. I really hope that we can welcome you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Okuoin Hotel Tokugawa on 24 Dec,2017
Thank you for taking the time to review your recent stay with us at Okunoin Hotel Tokugawa. Looking forward to welcoming you back to the Nikko soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very sweet staff. The shuttle bus can pick up and drop off at major station and also send you to tourist attractions in Nikko city area. Onsen is awesome and the yard is gorgeous even in winter!! Very satisfying stay for weekend.
Stayed 2 nights in Nov 2017
Response from okunoin hotel tokugawa on 4 Dec,2017
Thank you for your comment. We greatly appreciate it. I'm happy that you enjoyed our beautiful winter Japanese garden, and Onsen, Ryokan hospitality. As you commented, we have shuttle bus service from hotel to "World Heritage area" & "Tobu station" or "JR nikko station". Shuttle bus service (from PM2:00 to PM7:00) pick you up after your call. Your comments are appreciated and we do hope to be able to welcome you back again in the future.

10/10 Excellent

Kimito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2017
Response from Okuoin Hotel Tokugawa on 26 Nov,2017
Thank you for taking the time to review your recent stay with us at Okunoin Hotel Tokugawa. We do hope to welcome you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing retreat!
Beautiful room and hotel with a relaxing atmosphere!
Stayed 1 night in Nov 2017
Response from Okunoin Hotel Tokugawa on 12 Nov,2017
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. I am happy to know that you enjoyed your stay with us, especially room and service level. I really hope that we can welcome you back again soon.

10/10 Excellent

nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you shoudl experience it
Amazing
Stayed 1 night in Nov 2017
Response from Okuoin Hotel Tokugawa on 9 Nov,2017
Thank you for taking the time to review your recent stay with us at Okunoin Hotel Tokugawa. We do hope to welcome you back again in the future.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful during the fall!
Lovely, magical stay during fall with beautiful stream by our room with private hot bath. Wished we could stay another night. Wonderful meals with attentive service. Would definitely come back!
Stayed 1 night in Oct 2017
Response from Okuoin Hotel Tokugawa on 6 Nov,2017
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. We were glad to have welcoming you in the best season(autumn) in Nikko. I really hope that we can welcome you back again soon.

10/10 Excellent

Stella, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful luxury hotel, great experience! Love it!
Beautiful Japanese garden, award-winning design, good view from room, comfortable & spacious room. Onsen facilities - nice open air hot spring, quality of water, amenity were great! Very friendly and helpful staff. On next day, the front desk manager proactively asked our day plan (heavy rain), called golf club to cancel our game earlier booked and confirmed the course was closed due to bad weather, as we wanted too. Good save of our time driving there.
Stayed 2 nights in Oct 2017
Response from Okunoin Hotel Tokugawa on 18 Oct,2017
Thank you for taking the time to review your recent stay with us at Okunoin Hotel Tokugawa. I am delighted that you enjoyed such a fantastic experience　Japanese Ryokan. We truly pride ourselves on our hospitality and personalized service, and so it is brilliant to see that we exceeded your expectations. About the next door guests noise, we very much appreciate your comments regarding your stay at the Okunoin Hotel Tokugawa. We assume that it is an item for future improvement. Your comments are appreciated and we do hope to be able to welcome you back again in the future.

10/10 Excellent

Milt, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect of luxurious ryokan accommodation.
We were very warmly welcomed to the ryokan and all aspects were helpfully explained to us. We received a 'welcome drink' and the lady who took us to our room made us tea while explaining the details of our room. The 'western' style bed we requested was very comfortable, the rooms were spacious and the private bath was truly luxurious. The meals (dinner and breakfast) were out of this world! The only negative in the experience was that, while Expedia mentioned that there was a free shuttle to the hotel from the train station, the shuttle service in fact did not start until 2 pm. Our train arrived in Nikko at 12:50 pm so we had to make alternate arrangements to get to the hotel.
Stayed 1 night in Oct 2017
Response from Okunoin Hotel Tokugawa on 12 Oct,2017
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. I am delighted that you enjoyed such a fantastic experience　Japanese Ryokan. We truly pride ourselves on our hospitality and personalized service, and so it is brilliant to see that we exceeded your expectations. As you commented, we have shuttle bus service from hotel to "World Heritage area" & "Tobu station" or "JR nikko station". Shuttle bus service (from PM2:00 to PM7:00) pick you up after your call. Looking forward to welcoming you back to the Nikko soon!

8/10 Good

Rson, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5 out of 5!
Nice Traditional Tatami Rooms, Spacious with Private Bath, Massage Chair, Shuttle Service was handy, Private-rented bath (not the one in my room) was great and reasonably priced, Dinner was nice, but not excellent. 5-10 mins walk to the bus stop on the main road, not too much going on around the hotel though.
Stayed 1 night in Sep 2017
Response from Okunoin Hotel Tokugawa on 29 Sept,2017
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. I am happy to know that you enjoyed your stay with us, especially room and Private-rented bath. I really hope that we can welcome you back again soon.

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from Okuoin Hotel Tokugawa on 18 Sept,2017
Thank you for taking the time to review your recent stay with us at Okunoin Hotel Tokugawa. We do hope to welcome you back again in the future.

10/10 Excellent

jee chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful experience.. Very hospitable group of staff. Fantastic environment. Love the room with private bath tub experience. Also love the "forest" experience
Stayed 1 night in Jul 2017
Response from Okuoin Hotel Tokugawa on 31 Jul,2017
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. "Onsen" the one of the Japanese culture in Japanese Ryokan. In addition because you had you enjoying the "Onsen" is a traditional Japanese culture, I am happy. We do hope to welcome you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen experience. Delicious vegetarian dinner. Nice welcome sweet and tea or champagne !
Response from Okunoin HOTEL Tokugawa on 25 Mar,2017
Thanks for posting such a positive review - much appreciated! We are very happy and proud that you liked the hotel, our hospitality, Japanese food, room environment. We take great pride in offering our guests memorable experiences complete, and I'm so proud to hear that we did just that. Look forward to meeting you guys and your family soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was exceptional.
Super helpful staff. Meals were fantastic. Was a very relaxing and comfortable stay.
Response from Okunoin HOTEL Tokugawa on 23 Mar,2017
So happy that you enjoyed your visit, and thank you for taking the time to let us know. I am delighted that you enjoyed such a fantastic experience　Japanese Rykan. We truly pride ourselves on our hospitality and personalised service, and so it is brilliant to see that we exceeded your expectations. I really hope that we can welcome you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 26 Jan,2017
Thank you for taking the time to review your recent stay with us at Okunoin Hotel Tokugawa. I really hope that we can welcome you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 14 Dec,2016
Thank you for taking the time to review your recent stay with us at Okunoin Hotel Tokugawa.

10/10 Excellent

Michela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is fantastic. The service, room, food were wonderful. A magnificent experience.
Response from Okuoin Hotel Tokugawa on 14 Jul,2016
So happy that you enjoyed your visit, and thank you for taking the time to let us know. Thanks for posting such a positive review - much appreciated! I really hope that we can welcome you back again soon.

10/10 Excellent

Karen, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an incredible experience from the first moment of our arrival until departure. The service was exceptional. I highly recommend.
Response from Okuoin Hotel Tokugawa on 26 Jun,2016
So happy that you enjoyed your visit, and thank you for taking the time to let us know. I will be glad if I was of any help. It is quite an honour to read that you felt your stay was remarkable, and I do hope that I can welcome you back personally upon your next stay with us at Okunoin Hotel Tokugawa. I really hope that we can welcome you back again soon.

10/10 Excellent

Kittisak, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Retreat Hotel!
The Hotel is really give a highest satisfaction in overall. The prepared food (incl in room rate) is really perfect.
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. A ryokan is for travelers who wish to experience Japanese culture and enjoy the comforts of Japanese hospitality and service, Japanese Dishes. Ryokans are only available in Japan and it is an experience not to be missed. We are happy that you are very satisfied with that. I really hope that we can welcome you back again soon.

10/10 Excellent

ken, calif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel very friendly staff
Beautiful spacious ryokan. Our room consisted of an entry, dining room Japanese style main room with low table with seats, another room with a couch & a wonderful massage chair and a deck overlooking a stream. While having dinner our room was made up for sleeping. I am not fond of some of the veggie & seaweed but the food was beautifully presented and many of the dishes were delicious. Very nice onsen. Staff was wonderful & helpful. Pickup & return to station was helpful.
Room
Response from okunoin hotel tokugawa on 20 Apr,2016
Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. We are very happy and proud that you liked the hotel, our hospitality, Japanese food, room environment. We take great pride in offering our guests memorable experiences complete, and I'm so proud to hear that we did just that. As you commented, we have shuttle bus service from hotel to "World Heritage area" & "Tobu station" or "JR nikko station". Shuttle bus service (from PM2:00 to PM7:00) pick you up after your call. I really hope that we can welcome you back again soon.