Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Olympia Tumwater

2.5 out of 5
Extended Stay America Suites Olympia Tumwater
1675 Mottman Rd. S.W., Tumwater, Olympia, WA

Reviews

7.4

Good

Rating 10 - Excellent. 188 out of 684 reviews" "
Rating 8 - Good. 215 out of 684 reviews" "
Rating 6 - Okay. 154 out of 684 reviews" "
Rating 4 - Poor. 81 out of 684 reviews" "
Rating 2 - Terrible. 46 out of 684 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Muhammad

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
mouset
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar,2024
Dear Muhammad, Thank you for taking the time to write a review of our hotel. We apologize for anything other than a completely satisfying stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Thank you again for your candid feedback. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

10/10 Excellent

Michael T

Wish there were more restaurants and stores closer by
Stayed 2 nights in Sep 2023

6/10 Okay

Wendy

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean Noisy heating unit for room.
Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Mar,2024
Dear Kenneth, Thank you for posting such kind comments about our hotel. We're particularly pleased that you enjoyed the cleanliness. We have noted your feedback about noise concerns and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

2/10 Terrible

Nancy

Travelled with family
It’s dirty and sketchy here!
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Mar,2024
Dear Nancy, Our team would like to extend our heartfelt apologies for any shortcomings you may have experienced during your stay at our hotel. We understand the importance of cleanliness and take all concerns seriously. Rest assured, we will be addressing this matter with our housekeeping staff to prevent any recurrence. We sincerely hope you will give us another chance to accommodate you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management

6/10 Okay

Allen, Palouse

Travelled with family
Disliked: Cleanliness, amenities
Will not stay here in the future
Stayed 2 nights in Feb 2024
Response from Hotel Management on 26 Feb,2024
Dear Allen, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

8/10 Good

Christy

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Deepinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample parking on the sides. Grab and go breakfast which includes oats, muffins and coffee.
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING!!!
Stayed 1 night in Feb 2024
Response from Hotel Management on 18 Feb,2024
Dear Tyler, We are thrilled to hear that you enjoyed your experience at Extended Stay America! Your satisfaction is our priority, and we're delighted that everything met your expectations during your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic visit!Sincerely,Hotel Management

6/10 Okay

Adalynn

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Cherie

Business traveller
Liked: Cleanliness, amenities
Great staff!
Stayed 4 nights in Jan 2024

8/10 Good

Niles, Vallejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Leslie

Stayed 1 night in Jan 2024

2/10 Terrible

wendy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is older and has a very dirty smell through out the place. It looks like this is a long term place for homeless transitioning or something going on. Weird people and junk cars in the parking lot, not sure what or why they do not disclose this to paying guest if it is going on, or it's just the location lots of homeless.?? Not sure. Staff was nice enough but I don't recommend staying here. If you're okay with this kind of low class then okay otherwise just beware it is not okay for working professionally at all or people that have standards.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 27 Jan,2024
Dear wendy, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have noted your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Considering our helpful staff, please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

4/10 Poor

Aleise

Stayed 1 night in Jan 2024

8/10 Good

Naomi

Stayed 1 night in Jan 2024

6/10 Okay

Felix

Liked: Cleanliness, staff & service
Breakfast was coffee, muffin and nut bar.
Stayed 1 night in Jan 2024
Response from Hotel Management on 21 Jan,2024
Dear Felix, Thank you for reviewing your stay. We apologize for the issues that kept your stay from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely, Hotel Management

4/10 Poor

Sandy

Disliked: Staff & service
Homeless sleeping at night at side entrance
There was drug paraphernalia found outside by side doors and there was a lot of homeless people around parking lot of the hotel and Jack in the Box next door.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 28 Dec,2023
Dear Sandy, Thank you for leaving a review. We know a first impression is essential, and your experience is different. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
1A
Stayed 2 nights in Dec 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Timothy

Disliked: Amenities, property conditions & facilities
No luggage cart or ice machine. Low water pressure. Breakfast was a joke. Overall, barely adequate.
Stayed 4 nights in Nov 2023
Response from Hotel Management on 30 Nov,2023
Dear Timothy, Thank you for your feedback regarding your stay with us. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

2/10 Terrible

KENNETH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a video of my room I would like to send but so far I don't see a way to do it. the carpet in my room was filthy with dog hair I picked up most of so I wouldn't track into my bed. It was also very old stained and was full of cigarette burns and staines. The lever in the bathtub was so lose it would fall into the hot if I wasn't holding it when I was taking a shower. The fridge ran constantly and was very loud and so was the bathroom fan the made a little banging sound also. The paperwork they sent me, I believe after I had rented the room for two weeks said they would clean my room only once a week. After a week I went to the desk and asked them to clean my room because it's been over a week and was told they only clean every 14 days. Then she offered me a vacuum and asked me if I wanted to clean it myself. The elevator, hallway, stairs and parking lot were all filthy also.
Stayed 12 nights in Nov 2023
Response from Hotel Management on 29 Nov,2023
Dear KENNETH, Thank you for taking the time to share your review of our hotel. We sincerely apologize for the issues you encountered during your stay, including our staff. We understand that we failed to address your concerns in a timely manner, and we apologize for any inconvenience caused. We will conduct a thorough investigation to ensure that such lapses in communication do not happen again in the future. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

2/10 Terrible

Gina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so mean and rude. First room smelled of cat pee. We moved to another room that smelled like mold. There was pubic hair on the toilet. Everything was old. When asking for towels i put that and trash can in the hall as worker was passing. She said you have to bring dirty towels to front for more. And the trash room is there!....had to throw out my own trash.
Stayed 4 nights in Nov 2023
Response from Hotel Management on 29 Nov,2023
Dear Gina, Thank you for staying with us. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Sincerely,Hotel Management

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the king bed
Stayed 1 night in Nov 2023
Response from Hotel Management on 20 Nov,2023
Dear Eric, Thank you for your kind review of Extended Stay America. We are pleased to read about your enjoyable stay and that our comfortable beds provided you with a relaxing night’s sleep. Thank you for choosing to stay with us; we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hair dryers should be provided in the room.
Stayed 1 night in Sep 2023

2/10 Terrible

zheng ran

Stayed 1 night in Oct 2023

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
I was there for only a night but the staff was great and speedy check in
Stayed 1 night in Oct 2023
Response from Hotel Management on 21 Oct,2023
Dear Brianna, Thank you for taking the time to share your positive experience at Extended Stay America. We're delighted to hear that you had a great stay and that our staff was able to provide you with a speedy check-in process. We strive to provide excellent customer service to all our guests, and it's always rewarding to receive feedback like yours. We hope to welcome you back again soon for another enjoyable stay.Sincerely,Hotel Management

6/10 Okay

Douglas

Business traveller
Liked: Staff & service
Due in part to being pet-friendly, this otherwise nice facility is rough, with finishes, especially carpeting worn and dirty in common areas; with other minor damage in guest units. There is a lot of noise in the building, at least until about 10 or 11 pm, when some of the building exhaust fans seem to turn off. The in-unit refrigerators and through-wall HVAC units are nice conveniences, but moderately noisy when running. The kitchenettes are handy, but you will have to check-out dishes from the front desk.
Stayed 1 night in Oct 2023
Response from Hotel Management on 18 Oct,2023
Dear Douglas, Thank you for taking the time to evaluate your stay. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are sorry for falling short in some aspects, and we understand how the issues you described kept you from having a great time. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Oct 2023

8/10 Good

Laury

Liked: Staff & service, property conditions & facilities
My room was very clean but the hallways were not. A customer's dog had pooped in the hallway and it was left for a few hours before being cleaned.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 10 Oct,2023
Dear Laury, Thank you for staying at Extended Stay America and posting such a generous review. We are grateful for each of your comments, including those about the cleanliness of your room. Observations like yours give us the valuable information we need to serve our guests better, and we thank you for sharing them. We continually strive to advance our services and appreciate your valuable feedback. It was a pleasure having you stay with us, and we hope to see you again soon!Sincerely,Hotel Management

10/10 Excellent

Xiaolin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Linda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean, bed comfortable so adequate for a 1 night stay. TV was on the smaller side but fairly easy to operate. Surroundings were quiet so all in all more than adequate for our needs., especially for the price. Lobby, elevator and general appearance definitely needs a facelift.
Stayed 1 night in Oct 2023

8/10 Good

Tashina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023

4/10 Poor

Andrea

Disliked: Cleanliness, amenities, property conditions & facilities
Carpet stains, chips in tub. Grab and go breakfast was coffee and a cereal bar.
Stayed 1 night in Sep 2023
Response from Hotel Management on 29 Sept,2023
Dear Andrea, Thank you for your candid feedback, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are also sorry our complimentary grab-and-go breakfast did not meet your expectations. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our housekeeping and breakfast teams, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.Thank you again, and we wish you all the best.Sincerely,Hotel Management

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
The first thing was all the items you have to say you won't do or you will be charged. Then you get to the room and the carpets are extremely dirty. Go to take a shower and hey, there aren't any washclothes. No coffee in the rooms and the coffee downstairs when they finally put it out was HORRIBLE. They coffee at Jack in the Box across the parking lot was only slightly better. Breakfast was either a really small muffin or a granola bar.
Stayed 1 night in Sep 2023
Response from Hotel Management on 27 Sept,2023
Dear John, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was good
I really enjoyed my stay. Super friendly staff, loved the room and the coffee. Nothing to complain about.
Stayed 1 night in Sep 2023
Response from Hotel Management on 25 Sept,2023
Dear Kelly, We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We especially appreciate your generous compliments about our helpful and friendly staff. We enjoyed having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Property was quiet and comfortable. Let me check in early which was helpful. Desk was closed at midnight when I returned.
Stayed 1 night in Sep 2023

8/10 Good

Angad

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place.
Stayed 1 night in Sep 2023
Response from Hotel Management on 21 Sept,2023
Dear Guest, Thank you for your excellent review. We are delighted you had a wonderful experience and enjoyed our beautiful property. At Extended Stay America, we strive to provide all our guests with the best possible experience, so we genuinely appreciate your feedback. Thank you once again for choosing to stay with us, and we look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Everything was wonderful! The front desk and housekeeping staff were absolutely wonderful, they went out of their way to help me any way they could.
Stayed 5 nights in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Staff very friendly. Never stayed at a pet friendly hotel so maybe it’s their cleaner but there was a specific odor that wasn’t very pleasant to MY nose but not terribly offensive.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 18 Aug,2023
Dear Roxanne, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to my meeting location, slept well, quiet spot.
Stayed 1 night in Aug 2023

6/10 Okay

Derek

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Neighbors were noisy, 4 hours of sleep doesn't do well. Free breakfast was stake cupcakes... wheres the cereal at least?
Stayed 1 night in Aug 2023
Response from Hotel Management on 15 Aug,2023
Dear Derek, Thank you for sharing your feedback about the noise during your stay and the breakfast that didn't meet your expectations. We appreciate your input as it helps us to improve our services constantly, and we want our guests to have a great start to their day. We take noise issues seriously and want you to know that our front desk is always available to assist you in making your stay as comfortable as possible. We hope you will give us another chance to provide you with a peaceful and enjoyable experience. Sincerely,Hotel Management

6/10 Okay

Joseph, Medford

Travelled with group
Liked: Staff & service
Too many people hanging around outside the side entry.
Stayed 1 night in Aug 2023
Response from Hotel Management on 10 Aug,2023
Dear Joseph, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the disappointment of being crowded outside the entry. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

2/10 Terrible

Tamara, Fall City

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The surrounding area was questionable, I did not see cameras in the parking lot, we could hear everything in neighboring rooms, upstairs and the parking lot. To top it, the room was filthy and there were no covers on the outlet to plug phones in while sleeping.
Stayed 1 night in Jul 2023
Response from Hotel Management on 1 Aug,2023
Dear Tamara, Thank you for choosing us and for sharing your comments. We understand how these incidents affected your stay and made it less enjoyable. Our goal is to create an exceptional and memorable experience for every guest, and we apologize that we fell short in your case. We appreciate your feedback as it helps us improve and grow. We hope to host you again and provide you with the seamless stay you deserve.Sincerely,Hotel Management

10/10 Excellent

Jason

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was fine. The check-in took over an hour because their computers were down and they had no backup plan. Some people had been there for two hours.
Stayed 1 night in Jul 2023
Response from Hotel Management on 20 Jul,2023
Dear James, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. We are delighted to read that your overall experience was pleasant, from our clean accommodation to your interactions with our excellent team. However, we apologize for the inconvenience caused during check-in. We will address this issue appropriately to ensure our guests receive a smooth reception whenever they book at our hotel. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management