All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We had a room for three adults and got a twin bed each so we slept well. Location is the best for food and trains. We had the hotel breakfast every morning and enjoyed it a lot. I would stay again.
John
Stayed 7 nights in Apr 2024
Response from Hotel Dans Le Coeur Osaka-Umeda reception on 6 May,2024
Thank you very much for using Hotel Don le Cool Osaka Umeda. We are also very happy to receive a perfect rating. We will continue to aim to provide services that satisfy our customers, so we appreciate your continued patronage.All of our staff are looking forward to your next visit.
Response from Hotel Dans Le Coeur Osaka-Umeda reception on 6 May,2024
Thank you very much for staying with us this time. We are very happy to receive your compliments. All of our staff members look forward to using our hotel again next time.
Staff are very friendly and helpful hotel is clean and presentable
Maria
Stayed 5 nights in Apr 2024
Response from Takuya.N on 8 Apr,2024
The staff was very friendly and helpful.Thank you very much for your stay.We are very pleased to receive your compliments on our staff's service.We hope you will stay with us again next time.
8/10 Good
maria
Travelled with family
6 Apr,2024
Liked: Cleanliness, staff & service, amenities
Nice stay.
maria
Stayed 4 nights in Mar 2024
Response from Takuya.N on 6 Apr,2024
Thank you very much for your stay.We hope you will stay with us again next time.
We had a problem with our first room and the staff made switching rooms a very easy! Great location for sightseeing, shopping and dining.
Sauna
Stayed 4 nights in Feb 2024
Response from receptionist:Takuya.N on 22 Feb,2024
Thank you very much for staying with us.Thank you very much for responding to our request for a room change during your stay.We look forward to having you stay with us again next time.
6/10 Okay
Ho Lok
29 Nov,2023
Ho Lok
Stayed 5 nights in Nov 2023
Response from receptionist : Takuya.N on 30 Nov,2023
Thank you for your stay. We are very happy to hear that you liked our hotel. We hope you will stay with us again next time.
The Wi-Fi is very weak and the reception has very limited english.
Quang
Stayed 2 nights in Nov 2023
Response from Takuya.N on 19 Nov,2023
Thank you very much for your stay.We apologize for the inconvenience with the Wi-Fi connection. We also apologize for the poor English at the front desk.
Great and convenient location. Great staffs. Very comfortable stay.
Yayoi
Stayed 5 nights in Nov 2023
Response from receptionist:Takuya.N on 14 Nov,2023
Thank you very much for your stay.We are very pleased to receive your compliments on our staff.We look forward to welcoming you back to our hotel next time.
Location was close to the main transport hubs. Room was generally OK, but one of the pillows had stains under the cover.
Nathan
Stayed 3 nights in Jul 2023
Response from Takuya.N on 22 Jul,2023
Thank you very much for your stay.We apologize for the inadequacies in the cleaning conditions.We hope you will learn from this and choose us again for your next stay.
10/10 Excellent
Gilbert
Travelled with family, Travelled with family and small children
Nice hotel in Osaka! It's connected to their underground mall that accesses everything!
Gilbert
Stayed 2 nights in Jul 2023
Response from Receptionist : Honoka, Y on 19 Jul,2023
Thank you for staying and sharing your review with us. We are happy that you gave us an excellent score and comments. As you mentioned, our hotel is connected to the basement so it is very convenient. Guests have no trouble with eating shopping and going everywhere. If you have any chance to visit us again we would like to welcome you again. Thank you for your valuable comments.
8/10 Good
Christina
Travelled with family
12 Jul,2023
Liked: Cleanliness
Access to the underground markets/shopping mall is right beside the hotel. Access to food places is everywhere around the hotel. My issues are bathroom/shower is a little bit small/tight and no microwave oven in the room, though there’s on the 2nd floor where the laundromat and vendors machine is located, it is also right beside the access door to the smoking area so it messes up with my allergies especially when someone opens the door.
Christina
Response from receptionist Aya on 12 Jul,2023
Thank you for staying with us.Our hotel is good for eating and shopping since there is so mane famous shopping street and restaulant street near by. It is also easy to access to other famous places like Kyoto or Kobe from Osaka station, which is about 10 min walk from our hotel.I'm glad to have your review about our 2nd floor facilities. I hope the cigarette smoke has not made you sick. We will try to think of ways to mitigate the smoke. Your input is very helpful. Thank you for giving us your review. We hope to welcome you again.
10/10 Excellent
Belinda
6 Jul,2023
Belinda
Stayed 1 night in Jul 2023
Response from receptionist Aya on 7 Jul,2023
Thank you for staying with us.We are glad to have your full-marked review.We will continue to improve our service to welcome you for many years to come.We hope to see you again.Thank you.
10/10 Excellent
Asaf
1 Jun,2023
Asaf
Stayed 1 night in May 2023
Response from receptionist : Takuya.N on 3 Jun,2023
Thank you very much for your stay.We are glad to hear that you gave us a perfect score.We look forward to welcoming you again.
Had an issue but the staff dealt with it quickly and they were super nice about it. The location is super convenient and located near multiple malls and convenience stores.
Lisa
Stayed 6 nights in May 2023
Response from Honoka, Y on 23 May,2023
Thank you for staying and sharing your review with us. we are delighted to hear that you satisfied with our hotel. Your comments relieved and motivated us. We continue to improve our service so if you have an another chance to visit us again, we are looking forward to seeing you soon soon.
i liked it was connected to whity umeda mall, which in turn is connected to osaka-umeda station. so easy to catch trains, Caught both Hanshin and Hankyu trains within f minutes walk
stanley
Stayed 5 nights in May 2023
Response from Honoka, Y on 16 May,2023
Thank you for staying and sharing your review with us. We are pleased that you gave us an excellent score. as you mentioned, our hotel is connected to the basement shopping mall and some stations, so it is very convenient.If you have an another chance to visit us again, we are looking forward to seeing you soon.
Thank you very much for your stay.We look forward to welcoming you again.
6/10 Okay
Paula
Travelled with family
4 May,2023
Liked: Staff & service
Disliked: Cleanliness, amenities
It’s a nice 3 star hotel, but it could improve in small things to make the experience better.
Some scrubbing around the bath tub walls, clean shower curtain and some instant coffee/sugar sachets in room would be appreciated. The staff was very nice. It’s a very central location with a lot of restaurants around to choose from.
Paula
Stayed 3 nights in Apr 2023
Response from Honoka, Y on 7 May,2023
Thank you for staying and sharing your review with us. We are glad that you satisfied with our location and service. However, we are verry sorry that the bath aub and shower scurtain were not cleansed . We are just planing to put in some coffe or tea, thank you for your valuable comments. If you have any chance to visit us again, we hope to see you soon.
10/10 Excellent
Sameer
Travelled with family, Travelled with family and small children
Thank you for staying and sharing your review with us. We are pleased that you satisfied with our facilities. If you have any chance to visit us again, we are looking forward to seeing you soon.
Response from Receptionist Honoka. Y on 11 Nov,2022
Thank you for staying and sharing your review with us. We are glad to hear that you satisfied with our hotel's location. If you have any troubles during your staying, whenever let us know. We continue to refine our service, and we hope you will visit us again.
I didn't like the distance to the parking lot and the price per night, very excessive, $60.00 dlls. per night.
Verified traveller
Stayed 1 night in Jun 2021
Response from Front desk Aya on 24 Jun,2021
Thank you for staying with us. We are sorry for your inconvenience. In Umeda, parking rates are sometimes higher than in other areas. We do not have own parking lot but we hope to offer you convenient and comfortable stay. We are looking forward to see you again. Thank you.
Thank you for your rating and feedback. We are so happy to hear that you had a great experience with us! We hope you come back to HOTEL DANS LE COEUR soon.
Response from N.Yamanaka Front Reception on 28 Jan,2020
Dear guest, Thank you very much for staying at HOTEL DANS LE COEUR OSAKA UMEDA. I'm delighted that you had a great stay with us. We aim to be a hotel that customers will love for a long, we will strive to improve quality integrity sincerity. Should you have a chance to return to Osaka, it would be our pleasure to have you back our hotel. Best regards,
On top of the newly renovated Whity mall, all underground access to Osaka/Umeda stations.
Verified traveller
Stayed 5 nights in Jan 2020
Response from N.Yamanaka Front Reception on 28 Jan,2020
Dear guest,
Thank you very much for staying at HOTEL DANS LE COEUR OSAKA UMEDA.
I am very glad you liked the location of the hotel. As you mentioned, this hotel is just short walk from the station and the elevator is at underground shopping street called “Whity Umeda” and it is connected to our hotel.
The time you have taken to share your valuable opinion with us is greatly appreciated. Should you have future plans to visit Osaka, we would love to welcome you back.
Room too small for family of 3 but overall is convenience linking to subway and restaurant at Basement 1
TAN
Stayed 7 nights in Dec 2019
Response from N.Yamanaka Front Reception on 3 Jan,2020
Dear guest,
Thank you very much for staying at HOTEL DANS LE COEUR OSAKA UMEDA.
I am very glad you liked the location of the hotel. As you mentioned, this hotel is an excellent location just short walk from the station.
I am terribly sorry that the room was too small. Still, I hope you enjoyed it many useful features.
What we should most emphasize is guest comfortable stay. We will continue to strive for the satisfaction of our guests.I sincerely thank you for giving your opinion.We hope we can have the opportunity to serve you again.
Best regards,
6/10 Okay
Diego, Darmstadt
Travelled with group
4 May,2024
Liked: Staff & service
Disliked: Amenities
Leider hatten wir was anderes erwartet. Das Doppelzimmer ist definitiv kein Doppelzimmer, die Zimmer ungünstig geschnitten und nicht funktional. Kaum Steckdosen, das Bad leider ein totaler Fehlgriff. Für zwei Personen eindeutig zu klein. Es ist laut, die Aufzüge lassen zu lange auf sich warten.
Diego
Stayed 3 nights in May 2024
Response from Hotel Dans Le Coeur Osaka-Umeda reception on 6 May,2024
Thank you very much for staying with us this time. Although you chose our hotel from among many hotels, we are very sorry that the size of the room did not meet your expectations. Also, I am very sorry that you were not able to get a good night's rest. In addition to double rooms, we have a variety of other room types available. We hope you will use our hotel again if you have the opportunity.
Thank you very much for your stay.We are very pleased to receive a perfect score from you.We look forward to welcoming you back to our hotel next time.
The room is small. I found dust everywhere and hair in tub. However one of the reception staff from China is very helpful and sincere.Especially helping the elderly guests.
Ka Wah Zita
Stayed 1 night in Apr 2024
Response from Takuya.N on 4 Apr,2024
Thank you very much for your stay.We sincerely apologize for the defective cleaning condition of the room. We will strengthen our response in our dedicated department.However, we are very pleased to receive your compliments on our staff's service.We hope you will stay with us again if you have the opportunity.
Wir würden wieder kommen!
Das Hotel liegt absolut zentral einige Minuten zu Fuß vom Bahnhof. An einer großen Straße von der auch noch einige für Osaka typische Nebenstraßen sind wo man nur einkaufen oder essen kann und alles ist überdacht.
In der Gegend haben wir uns sehr sicher gefühlt.
Das Hotel ist sehr schön. Wenn man rein kommt erwartet einen eine sehr luxuriöse Lobby. Der Service ist sehr nett gewesen.
Die Zimmer sind klein aber schön. Wir hatten zwei große Koffer dabei aber das hat alles noch gut gepasst.
Man konnte das Zimmer super abdunkeln was mir sehr wichtig war und es war super ruhig. Von anderen Bewohnern bekommt man rein gar nichts mit.
Wir waren rund herum zufrieden!
Alexandra
Stayed 3 nights in Nov 2023
Response from Front staff : Bikram on 30 Nov,2023
Vielen Dank für Ihren letzten Aufenthalt. Ihre Erfahrung ist uns wichtig und wir freuen uns, dass Sie Ihren Aufenthalt als angenehm empfunden haben. Wir sind der kontinuierlichen Verbesserung verpflichtet und Ihr Feedback hilft uns ungemein. Wenn Sie möchten, dass wir uns bei einem zukünftigen Besuch auf etwas konzentrieren, teilen Sie uns dies bitte mit. Ich freue mich darauf, Sie beim nächsten Mal noch besser bedienen zu dürfen.
10/10 Excellent
Jinhye
11 Nov,2023
Jinhye
Stayed 2 nights in Nov 2023
Response from receptionist:Takuya.N on 14 Nov,2023
Thank you very much for your stay.We look forward to welcoming you back to our hotel next time.