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Reviews of Hotel Dans Le Coeur Osaka Umeda

3 out of 5
Hotel Dans Le Coeur Osaka Umeda
2-15-23 Sonezaki Kita-ku, Osaka, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 224 reviews" "
Rating 8 - Good. 81 out of 224 reviews" "
Rating 6 - Okay. 19 out of 224 reviews" "
Rating 4 - Poor. 3 out of 224 reviews" "
Rating 2 - Terrible. 5 out of 224 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room for three adults and got a twin bed each so we slept well. Location is the best for food and trains. We had the hotel breakfast every morning and enjoyed it a lot. I would stay again.
Stayed 7 nights in Apr 2024
Response from Hotel Dans Le Coeur Osaka-Umeda reception on 6 May,2024
Thank you very much for using Hotel Don le Cool Osaka Umeda. We are also very happy to receive a perfect rating. We will continue to aim to provide services that satisfy our customers, so we appreciate your continued patronage.All of our staff are looking forward to your next visit.

10/10 Excellent

JiYeong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good ! Nothing to complain
Stayed 5 nights in Mar 2024
Response from Hotel Dans Le Coeur Osaka-Umeda reception on 6 May,2024
Thank you very much for staying with us this time. We are very happy to receive your compliments. All of our staff members look forward to using our hotel again next time.

8/10 Good

Maria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful hotel is clean and presentable
Stayed 5 nights in Apr 2024
Response from Takuya.N on 8 Apr,2024
The staff was very friendly and helpful.Thank you very much for your stay.We are very pleased to receive your compliments on our staff's service.We hope you will stay with us again next time.

8/10 Good

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice stay.
Stayed 4 nights in Mar 2024
Response from Takuya.N on 6 Apr,2024
Thank you very much for your stay.We hope you will stay with us again next time.

8/10 Good

Sauna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem with our first room and the staff made switching rooms a very easy! Great location for sightseeing, shopping and dining.
Stayed 4 nights in Feb 2024
Response from receptionist:Takuya.N on 22 Feb,2024
Thank you very much for staying with us.Thank you very much for responding to our request for a room change during your stay.We look forward to having you stay with us again next time.

6/10 Okay

Ho Lok

Stayed 5 nights in Nov 2023
Response from receptionist : Takuya.N on 30 Nov,2023
Thank you for your stay. We are very happy to hear that you liked our hotel. We hope you will stay with us again next time.

8/10 Good

Quang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wi-Fi is very weak and the reception has very limited english.
Stayed 2 nights in Nov 2023
Response from Takuya.N on 19 Nov,2023
Thank you very much for your stay.We apologize for the inconvenience with the Wi-Fi connection. We also apologize for the poor English at the front desk.

10/10 Excellent

Yayoi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient location. Great staffs. Very comfortable stay.
Stayed 5 nights in Nov 2023
Response from receptionist:Takuya.N on 14 Nov,2023
Thank you very much for your stay.We are very pleased to receive your compliments on our staff.We look forward to welcoming you back to our hotel next time.

10/10 Excellent

Liyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from フロント 延原 on 15 Aug,2023
この度は、ホテル ドンルクール大阪梅田へのご宿泊誠にありがとうございます。当館に於きまして満点の評価を頂戴し大変嬉しく存じます。次回来阪の際も是非、当館をご利用くださいませ。お客様のお帰りを、スタッフ一同心よりお待ち申し上げております。

6/10 Okay

Ashly, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Takuya.N on 23 Jul,2023
Thank you for your stay.We hope you had no inconvenience during your stay.We look forward to welcoming you again.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Location was close to the main transport hubs. Room was generally OK, but one of the pillows had stains under the cover.
Stayed 3 nights in Jul 2023
Response from Takuya.N on 22 Jul,2023
Thank you very much for your stay.We apologize for the inadequacies in the cleaning conditions.We hope you will learn from this and choose us again for your next stay.

10/10 Excellent

Gilbert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in Osaka! It's connected to their underground mall that accesses everything!
Stayed 2 nights in Jul 2023
Response from Receptionist : Honoka, Y on 19 Jul,2023
Thank you for staying and sharing your review with us. We are happy that you gave us an excellent score and comments. As you mentioned, our hotel is connected to the basement so it is very convenient. Guests have no trouble with eating shopping and going everywhere. If you have any chance to visit us again we would like to welcome you again. Thank you for your valuable comments.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness
Access to the underground markets/shopping mall is right beside the hotel. Access to food places is everywhere around the hotel. My issues are bathroom/shower is a little bit small/tight and no microwave oven in the room, though there’s on the 2nd floor where the laundromat and vendors machine is located, it is also right beside the access door to the smoking area so it messes up with my allergies especially when someone opens the door.
Response from receptionist Aya on 12 Jul,2023
Thank you for staying with us.Our hotel is good for eating and shopping since there is so mane famous shopping street and restaulant street near by. It is also easy to access to other famous places like Kyoto or Kobe from Osaka station, which is about 10 min walk from our hotel.I'm glad to have your review about our 2nd floor facilities. I hope the cigarette smoke has not made you sick. We will try to think of ways to mitigate the smoke. Your input is very helpful. Thank you for giving us your review. We hope to welcome you again.

10/10 Excellent

Belinda

Stayed 1 night in Jul 2023
Response from receptionist Aya on 7 Jul,2023
Thank you for staying with us.We are glad to have your full-marked review.We will continue to improve our service to welcome you for many years to come.We hope to see you again.Thank you.

10/10 Excellent

Asaf

Stayed 1 night in May 2023
Response from receptionist : Takuya.N on 3 Jun,2023
Thank you very much for your stay.We are glad to hear that you gave us a perfect score.We look forward to welcoming you again.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had an issue but the staff dealt with it quickly and they were super nice about it. The location is super convenient and located near multiple malls and convenience stores.
Stayed 6 nights in May 2023
Response from Honoka, Y on 23 May,2023
Thank you for staying and sharing your review with us. we are delighted to hear that you satisfied with our hotel. Your comments relieved and motivated us. We continue to improve our service so if you have an another chance to visit us again, we are looking forward to seeing you soon soon.

10/10 Excellent

stanley, burlingame

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked it was connected to whity umeda mall, which in turn is connected to osaka-umeda station. so easy to catch trains, Caught both Hanshin and Hankyu trains within f minutes walk
Stayed 5 nights in May 2023
Response from Honoka, Y on 16 May,2023
Thank you for staying and sharing your review with us. We are pleased that you gave us an excellent score. as you mentioned, our hotel is connected to the basement shopping mall and some stations, so it is very convenient.If you have an another chance to visit us again, we are looking forward to seeing you soon.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the mall
Stayed 3 nights in May 2023
Response from Takuya.N on 12 May,2023
Thank you very much for your stay.We look forward to welcoming you again.

6/10 Okay

Paula

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
It’s a nice 3 star hotel, but it could improve in small things to make the experience better. Some scrubbing around the bath tub walls, clean shower curtain and some instant coffee/sugar sachets in room would be appreciated. The staff was very nice. It’s a very central location with a lot of restaurants around to choose from.
Stayed 3 nights in Apr 2023
Response from Honoka, Y on 7 May,2023
Thank you for staying and sharing your review with us. We are glad that you satisfied with our location and service. However, we are verry sorry that the bath aub and shower scurtain were not cleansed . We are just planing to put in some coffe or tea, thank you for your valuable comments. If you have any chance to visit us again, we hope to see you soon.

10/10 Excellent

Sameer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 3 nights in Apr 2023
Response from Honoka, Y on 16 Apr,2023
Thank you for staying and sharing your review with us. We are pleased that you satisfied with our facilities. If you have any chance to visit us again, we are looking forward to seeing you soon.

10/10 Excellent

Chin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very neat
Stayed 3 nights in Apr 2023
Response from receptionist : Takuya.N on 13 Apr,2023
Thank you for staying with us. We look forward to welcoming you again.

8/10 Good

Yiu Fai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店位置近車站,非常方便,酒店整潔程度尚可接受。
Stayed 4 nights in Mar 2023
Response from フロント 西尾 on 9 Apr,2023
非常感谢您的入住。我们期待着再次欢迎您的到来。

8/10 Good

dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from フロント 西尾 on 7 Apr,2023
この度は、ホテル ドンルクール大阪梅田へのご宿泊誠にありがとうございます。ご滞在中ご不便はございませんでしたでしょうか。何かございましたらお気軽にフロントスタッフへお申し付けくださいませ。次回来阪の際も当館をご利用頂ければ幸いです。お客様のお帰りを、スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from フロント 西尾 on 16 Feb,2023
この度は、ホテル ドンルクール大阪梅田へのご宿泊誠にありがとうございます。また、当館へのご評価に於きまして合わせて御礼申し上げます。満点の評価を頂戴し大変嬉しく存じます。今後ともお客様からの評価に恥じないよう、日々精進して参ります。次回来阪の際も是非当館をご利用くださいませ。お客様のお帰りを、スタッフ一同心よりお待ち申し上げております。

8/10 Good

Thomas KK

Stayed 1 night in Jan 2023
Response from Takuya Nishio on 16 Jan,2023
Thank you for your stay.We look forward to welcoming you again.

8/10 Good

Yayoi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looked clean and newly renovated. The room was too dark for elder people. The hotel staffs were very nice and the location is so good.
Response from Receptionist:Takuya Nishio on 12 Dec,2022
Thank you for your stay.We look forward to welcoming you again.

10/10 Excellent

JING

Stayed 2 nights in Nov 2022
Response from フロント 延原 on 9 Mar,2023
この度はホテルドンルクール大阪梅田にご宿泊頂きまして誠にありがとうございます。また、評価の投稿も頂き重ねてお礼申し上げます。またのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Christopher

Response from フロント 延原 on 9 Mar,2023
この度はホテルドンルクール大阪梅田にご宿泊頂きまして誠にありがとうございます。また、評価の投稿も頂き重ねてお礼申し上げます。またのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Yuki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access everywhere!!
Response from Receptionist Honoka. Y on 11 Nov,2022
Thank you for staying and sharing your review with us. We are glad to hear that you satisfied with our hotel's location. If you have any troubles during your staying, whenever let us know. We continue to refine our service, and we hope you will visit us again.

10/10 Excellent

Merlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from フロント 延原 on 9 Mar,2023
この度はホテルドンルクール大阪梅田にご宿泊頂きまして誠にありがとうございます。また、評価の投稿も頂き重ねてお礼申し上げます。またのお越しをスタッフ一同心よりお待ち申し上げております。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I didn't like the distance to the parking lot and the price per night, very excessive, $60.00 dlls. per night.
Stayed 1 night in Jun 2021
Response from Front desk Aya on 24 Jun,2021
Thank you for staying with us. We are sorry for your inconvenience. In Umeda, parking rates are sometimes higher than in other areas. We do not have own parking lot but we hope to offer you convenient and comfortable stay. We are looking forward to see you again. Thank you.

10/10 Excellent

Jaehyun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in Feb 2021
Response from FRONT DESK Nanako on 28 Feb,2021
Thank you for your rating and feedback. We are so happy to hear that you had a great experience with us! We hope you come back to HOTEL DANS LE COEUR soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from N.Yamanaka Front Reception on 28 Jan,2020
Dear guest, Thank you very much for staying at HOTEL DANS LE COEUR OSAKA UMEDA. I'm delighted that you had a great stay with us. We aim to be a hotel that customers will love for a long, we will strive to improve quality integrity sincerity. Should you have a chance to return to Osaka, it would be our pleasure to have you back our hotel. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On top of the newly renovated Whity mall, all underground access to Osaka/Umeda stations.
Stayed 5 nights in Jan 2020
Response from N.Yamanaka Front Reception on 28 Jan,2020
Dear guest, Thank you very much for staying at HOTEL DANS LE COEUR OSAKA UMEDA. I am very glad you liked the location of the hotel. As you mentioned, this hotel is just short walk from the station and the elevator is at underground shopping street called “Whity Umeda” and it is connected to our hotel. The time you have taken to share your valuable opinion with us is greatly appreciated. Should you have future plans to visit Osaka, we would love to welcome you back.

8/10 Good

TAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
convenience
Room too small for family of 3 but overall is convenience linking to subway and restaurant at Basement 1
Stayed 7 nights in Dec 2019
Response from N.Yamanaka Front Reception on 3 Jan,2020
Dear guest, Thank you very much for staying at HOTEL DANS LE COEUR OSAKA UMEDA. I am very glad you liked the location of the hotel. As you mentioned, this hotel is an excellent location just short walk from the station. I am terribly sorry that the room was too small. Still, I hope you enjoyed it many useful features. What we should most emphasize is guest comfortable stay. We will continue to strive for the satisfaction of our guests.I sincerely thank you for giving your opinion.We hope we can have the opportunity to serve you again. Best regards,

6/10 Okay

Diego, Darmstadt

Travelled with group
Liked: Staff & service
Disliked: Amenities
Leider hatten wir was anderes erwartet. Das Doppelzimmer ist definitiv kein Doppelzimmer, die Zimmer ungünstig geschnitten und nicht funktional. Kaum Steckdosen, das Bad leider ein totaler Fehlgriff. Für zwei Personen eindeutig zu klein. Es ist laut, die Aufzüge lassen zu lange auf sich warten.
Stayed 3 nights in May 2024
Response from Hotel Dans Le Coeur Osaka-Umeda reception on 6 May,2024
Thank you very much for staying with us this time. Although you chose our hotel from among many hotels, we are very sorry that the size of the room did not meet your expectations. Also, I am very sorry that you were not able to get a good night's rest. In addition to double rooms, we have a variety of other room types available. We hope you will use our hotel again if you have the opportunity.

10/10 Excellent

Y

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Takuya.N on 8 Apr,2024
Thank you very much for your stay.We are very pleased to receive a perfect score from you.We look forward to welcoming you back to our hotel next time.

4/10 Poor

Ka Wah Zita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room is small. I found dust everywhere and hair in tub. However one of the reception staff from China is very helpful and sincere.Especially helping the elderly guests.
Stayed 1 night in Apr 2024
Response from Takuya.N on 4 Apr,2024
Thank you very much for your stay.We sincerely apologize for the defective cleaning condition of the room. We will strengthen our response in our dedicated department.However, we are very pleased to receive your compliments on our staff's service.We hope you will stay with us again if you have the opportunity.

10/10 Excellent

Namjoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
건물이 지하상가와 바로 연결되어 있음 바로 옆에 번화한 식당거리가 있어 먹고싶은 메뉴의 식당을 쉽게 찾을 수 있음 역과 거리가 있는듯 하지만 부담스럽게 먼 수준은 아님 객실은 청결하고 온습도도 적당하게 좋지만 침구와 함께 제공되는 쿠션이 낡아서 어울리지 않은 느낌
Stayed 2 nights in Mar 2024
Response from receptionist:Takuya.N on 19 Mar,2024
숙박해 주셔서 감사합니다.다음에도 꼭 저희 호텔을 이용해 주시기 바랍니다.

6/10 Okay

Rie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
空気清浄機をつけたかったが、埃があり使えなかった。二人で泊まるには物を置く場所が無くて困りました。
Stayed 1 night in Mar 2024
Response from フロント 西尾 on 12 Mar,2024
この度はご宿泊誠にありがとうございます。数あるホテルより当館をお選び頂けたにもかかわらず、加湿空気清浄機の清掃不備があり誠に申し訳ございません。該当のお部屋のみならず、全室にて早急に点検を致します。これに懲りず、次回来阪の際も当館をご利用いただければ幸いでございます。

8/10 Good

たけし

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from フロント 西尾 on 7 Mar,2024
この度は、ホテル ドンルクール大阪梅田へのご宿泊誠にありがとうございます。当館のご宿泊に於きまして高評価を頂戴し合わせて御礼申し上げます。ご滞在中にご不便はございませんでしたでしょうか。何かございましたらお気軽にフロントスタッフへお申し付けくださいませ。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from フロント 西尾 on 22 Feb,2024
この度はご宿泊誠にありがとうございます。満点の評価を頂戴し大変嬉しく存じます。次回来阪の際も是非、当館をご利用くださいませ。

10/10 Excellent

TIJEN

Stayed 2 nights in Jan 2024
Response from receptionist:Takuya.N on 8 Feb,2024
Thank you very much for staying with us.We hope you had no inconvenience during your stay.We look forward to having you stay with us again next time.

10/10 Excellent

JUNKO

Stayed 1 night in Jan 2024

10/10 Excellent

Hidetoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良い環境が維持されてます
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
지하도와 출구 연결되어 위치좋고 친절한편임 와이파이가 되다안되다 했던것과 위치 생각하면 이해는 되지만 가격은 조금 아쉬움
Stayed 1 night in Dec 2023

6/10 Okay

Akiko

Business traveller
特に悪い点はありません。シャンプー、コンディショナー、ボディソープがKOSEのPrediaだったのが嬉しかったです。
Stayed 1 night in Dec 2023

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir würden wieder kommen! Das Hotel liegt absolut zentral einige Minuten zu Fuß vom Bahnhof. An einer großen Straße von der auch noch einige für Osaka typische Nebenstraßen sind wo man nur einkaufen oder essen kann und alles ist überdacht. In der Gegend haben wir uns sehr sicher gefühlt. Das Hotel ist sehr schön. Wenn man rein kommt erwartet einen eine sehr luxuriöse Lobby. Der Service ist sehr nett gewesen. Die Zimmer sind klein aber schön. Wir hatten zwei große Koffer dabei aber das hat alles noch gut gepasst. Man konnte das Zimmer super abdunkeln was mir sehr wichtig war und es war super ruhig. Von anderen Bewohnern bekommt man rein gar nichts mit. Wir waren rund herum zufrieden!
Stayed 3 nights in Nov 2023
Response from Front staff : Bikram on 30 Nov,2023
Vielen Dank für Ihren letzten Aufenthalt. Ihre Erfahrung ist uns wichtig und wir freuen uns, dass Sie Ihren Aufenthalt als angenehm empfunden haben. Wir sind der kontinuierlichen Verbesserung verpflichtet und Ihr Feedback hilft uns ungemein. Wenn Sie möchten, dass wir uns bei einem zukünftigen Besuch auf etwas konzentrieren, teilen Sie uns dies bitte mit. Ich freue mich darauf, Sie beim nächsten Mal noch besser bedienen zu dürfen.

10/10 Excellent

Jinhye

Stayed 2 nights in Nov 2023
Response from receptionist:Takuya.N on 14 Nov,2023
Thank you very much for your stay.We look forward to welcoming you back to our hotel next time.

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Oct 2023
Response from フロント 西尾 on 6 Nov,2023
この度はご宿泊誠にありがとうございます。次回のご利用を、スタッフ一同心よりお待ち申し上げております。