Lounge

Reviews of Mitsui Garden Hotel Osaka Premier

4 out of 5
Mitsui Garden Hotel Osaka Premier
3-4-15 Nakanoshima, Kita-ku, Osaka, Osaka-fu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 643 out of 1004 reviews" "
Rating 8 - Good. 292 out of 1004 reviews" "
Rating 6 - Okay. 40 out of 1004 reviews" "
Rating 4 - Poor. 14 out of 1004 reviews" "
Rating 2 - Terrible. 15 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice property overlooking the river from Osaka. Definitely a bit further away from Dotombori and all of the other Osaka attractions but we wanted to stay a bit further out from the touristy area. It was a 10 minute walk from the station and we used that to go around Osaka for the day before heading back to Tokyo. Overall, good experience!
Stayed 1 night in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 1 May,2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.We would also like to thank you for taking time out of your busy schedule to provide us with your feedback.We are very happy to hear that you were satisfied with your stay with us.All of our staff will continue to work hard to make your stay even more comfortable the next time you use our hotel.Once again, thank you very much for choosing our hotel out of many hotels. All of our staff look forward to using your service again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very clean, safe and quiet.
Stayed 3 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 25 Apr,2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

HIROYUKI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle bus service is very good
Stayed 1 night in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 24 Apr,2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Amelia

Travelled with family
No
Stayed 2 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 18 Apr,2024
この度は三井ガーデンホテル大阪プレミアをご利用いただきまして誠にありがとうございます。またご多忙の中、コメントをお寄せいただきましたこと、重ねて御礼申し上げます。今後とも快適且つ安心してお客様にお過ごしいただける空間とサービスをご提供できますよう努めて参りますので、引き続きご愛顧の程宜しくお願い申し上げます。またのご来館を心よりお待ちいたしております。宿泊支配人

8/10 Good

Guanghong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pretty new and is very clean. My only complaint is the bed is way too small for two adult (we are average asians and are not big by any means). So either get a two bed room, or make sure you get at least a queen bed if you are a couple.
Stayed 2 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 16 Apr,2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the Mitsui Garden Hotel and would definitely stay there again the next time we visit Osaka. The rooms are lovely and the staff are wonderful. It is in a very convenient location, accessible to both the Metro ( subway) and also buses. We took both forms of transport. There is a lot to see around the hotel which we did not get a chance to because our time there was just too short. So, we will be back!!!!
Stayed 4 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 16 Apr,2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy to know that you were satisfied with your stay.We are also very honored to hear that ”I would like to stay with us again the next time you visit Osaka”.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

8/10 Good

Chloe

Liked: Staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Grace

Stayed 3 nights in Apr 2024

10/10 Excellent

Kristee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely in all ways.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr,2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel. We are very happy to know that you were satisfied with your stay. We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

dom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel well located.
Stayed 3 nights in Apr 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 10 Apr,2024
Thank you for choosing to stay with us at Mitsui Garden Hotel Osaka Premier and sharing your feedback on Expedia.We are glad to hear that you were satisfied with your stay. Your favorable comments have warmed our hearts and we will strive for excellence in our service.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.Front Office Manager

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Cristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatly enjoyed my time in Osaka thanks to the Mitsui Garden hotel. The shuttle service from Osaka Station makes it very convenient and staff were very friendly. Communicating in English with staff was not a problem. They also have self check in and check out kiosk you can access.
Stayed 2 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 1 Apr,2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.In addition, we would like to thank you again for your opinions, despite your busy schedule.We are very happy to hear that you are satisfied with your stay.The next time you use it, all the staff will do their best to make your stay even more comfortable.Once again, thank you very much for choosing our hotel from among the many hotels. We look forward to seeing you again.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and beautiful room
Stayed 3 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 31 Mar,2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

8/10 Good

Micheal Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Towels are a bit thread bare
Stayed 7 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 25 Mar,2024
Thank you very much for choosing our hotel.Thank you again for taking the time to give us your feedback.We apologize for any inconvenience caused by the towels in your room.We hope you will give us a chance to improve.We sincerely look forward to welcoming you again.Front office manager

10/10 Excellent

Nisali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay at Mitsui Garden Hotel. Would certainly recommend to anyone visiting Osaka. Close to train station, well connected to rest of city. Friendly staff and great service.
Stayed 3 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Mar,2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Jonny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating. The staff treated us with kindness and respect. Answered all the questions we had and went above and beyond. Hospitality at its finest. We’ll be back!
Stayed 4 nights in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Mar,2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.It is our greatest pleasure to hear that they want to come back.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Ibrahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to Osaka Station
Stayed 1 night in Mar 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 18 Mar,2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager

10/10 Excellent

Christopher, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lynnette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel baths! Hotel staff were also able to break large bills. Comfortable and relaxing stay. Will recommend to friends and family.
Stayed 4 nights in Feb 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Feb,2024
Thank you very much for choosing our hotel.We would also like to thank you again for taking time out of your busy schedule to write this review.We are very happy that you liked our hotel.We hope you will have the opportunity to stay with us again.Front Desk Manager

10/10 Excellent

jefferson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great upmarket hotel in upscale area. Loved the Onsen/lounge setup
Stayed 1 night in Feb 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Feb,2024
Thank you very much for choosing our hotel.We would also like to thank you again for taking time out of your busy schedule to write this review.We are very happy that you liked our hotel.We hope you will have the opportunity to stay with us again.Front Desk Manager

8/10 Good

Ka hei charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighbourhood is quiet and safe.
Stayed 4 nights in Feb 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 20 Feb,2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy to hear that you enjoyed your stay with us.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager

8/10 Good

Orlando, Miami Lakes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good. The spa was also good. Had a couple of issues with the service but nothing serious. Overall a good hotel.
Stayed 13 nights in Feb 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 18 Feb,2024
Thank you for staying our hotel.Also, thank you for giving us the feedback of your stay.We are glad to hear that you are satisfied with your stay.We will strive to improve the level of customer service so that we can provide services that satisfy our customers.We are looking forward to seeing you soon.Front Office Manager

10/10 Excellent

Karianna

Stayed 4 nights in Feb 2024

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, much more spacious than I expected. Facilities are great with delightful spa which was super clean, well equipped and convenient with long opening hours. Breakfast was packed with options and great quality food. Definitely recommend this hotel.
Stayed 5 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 5 Feb,2024
Thank you very much for staying at our hotel.Also, thank you again for taking the time out of your busy schedule to post a review. We are very happy that you were satisfied with your stay.Based on the opinions we have received this time, we will carry out reforms and aim to improve our services.We would be grateful if you could use the hotel again.Front Office Manager

8/10 Good

Jacqueline, Beaumaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front office manager on 3 Feb,2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

10/10 Excellent

Kai Yeung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and comfort stay, but a bit far from any metro station
Stayed 2 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 31 Jan,2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful.
Stayed 5 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 27 Jan,2024
Thank you very much for choosing our hotel. We would also like to take this opportunity to thank you again for your feedback. We are pleased to hear that you were generally satisfied with your stay. We hope that you will choose our hotel again when you stay in Osaka. We look forward to serving you again. front office manager

10/10 Excellent

Yasuhiko

Liked: Cleanliness, staff & service, property conditions & facilities
The room was not spacious but has a nice decor with the Japanese style floor, which allows to take shoes off for cleanliness.
Stayed 2 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 27 Jan,2024
Thank you very much for choosing our hotel. We would also like to take this opportunity to thank you again for your feedback. We are pleased to hear that you were generally satisfied with your stay. We hope that you will choose our hotel again when you stay in Osaka. We look forward to serving you again. front office manager

10/10 Excellent

Fadrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front office manager on 3 Feb,2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

10/10 Excellent

Winna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front office manager on 3 Feb,2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

8/10 Good

Ashkan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mitsui Garden Hotel is a beautiful, clean, comfortable place to stay in a fairly central part of Osaka.
Stayed 1 night in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 20 Jan,2024
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minutes walk required to the subway station. The bed size was also a bit small. Otherwise the staff was polite and the free indoor onsen was nice too
Stayed 2 nights in Jan 2024
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 15 Jan,2024
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier. We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback. We are very pleased to hear that you were satisfied with your stay with us this time. We have a shuttle go to Osaka station, please use it next time. We hope you will choose us again the next time you have the opportunity to visit Osaka. Front Office Manager

10/10 Excellent

Naomi

Stayed 3 nights in Jan 2024
Response from Front office manager on 3 Feb,2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

10/10 Excellent

Asobu

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front office manager on 3 Feb,2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Front office manager on 3 Feb,2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

6/10 Okay

Kayako

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
フローリングにホコリのかたまり、髪の毛、錠剤が落ちてましたので清潔なお部屋とは言えません。 朝食のためレストランへホテルのパジャマとスリッパで行ったら、その格好では入店できないと断られたので、一旦部屋へ戻り洋服に着替える羽目になりました。チェックインの時に説明してほしいです。
Stayed 2 nights in Dec 2023
Response from 宿泊支配人 on 6 Jan,2024
この度は、三井ガーデンホテル大阪プレミアをご利用いただきまして、誠にありがとうございます。また、ご多忙の中貴重なご意見をお寄せいただきましたこと重ねて御礼申し上げます。数あるホテルよりお選びいただいたにも関わらず清掃の不備によりご不快な念を抱かれる結果となりましたこと心よりお詫び申し上げます。また、レストランのご利用方法についてはチェックイン時に私共よりご案内を行うべきでございましたが、失念によりお手数をお掛けすることとなりました。重ねてお詫び申し上げます。今一度スタッフ全員で接客や清掃についての意識確認を行い、今後同じ思いをお掛けすることのない様努めてまいります。手前勝手なお願いではございますが、また当館をご利用いただけます幸いでございます。お客様のまたのご来館を心よりお待ちしております。宿泊支配人

8/10 Good

Junji

Stayed 3 nights in Dec 2023
Response from Front office manager on 3 Feb,2024
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

10/10 Excellent

Angela, Santa Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I prefer the fact that this hotel is slightly away from the umeda shopping area. It’s quiet, clean and peaceful. They have a shuttle bus that takes you to station/shopping area pretty frequently that it is very convenient. The staffs are very friendly and rooms are super clean. It’s my 3rd time staying here and I’ll prob book here again next time.
Stayed 3 nights in Dec 2023
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 26 Dec,2023
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Thank you very much for your very pleasant comment. We look forward to seeing you again.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager

10/10 Excellent

BRIAN KAITSUN

Stayed 2 nights in Dec 2023
Response from 宿泊支配人 on 6 Jan,2024
この度は三井ガーデンホテル大阪プレミアをご利用いただきまして、誠にありがとうございます。また、お忙しいにもかかわりませず、高評価をつけてくださいましたこと重ねて感謝いたします。私どもの接客並びに館内設備にご満足いただけたようで、スタッフ一同大変嬉しく思います。私どもは、お客様に寄り添ったサービス提供を目指し、日々精進しております。今後もお客様からのご意見ひとつひとつを大切に、更なるサービス向上に努めております。改めまして、この度は数あるホテルの中から私どもの三井ガーデンホテル大阪プレミアをお選びいただきましたこと、御礼申し上げます。またのお越しをスタッフ一同心よりお待ち申し上げております。宿泊支配人

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very comfortable stay for a very reasonable price. Modern and clean hotel room. Nice public bath on top floor that we can use during late night. Free water and amenities included (with face cream even!)
Stayed 3 nights in Dec 2023
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 20 Dec,2023
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Erwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like?
Stayed 3 nights in Dec 2023
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 16 Dec,2023
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your valuable feedback. We are very happy to hear that you were satisfied with your stay.If you have the opportunity to come to Osaka again, we hope that you will stay at Mitsui Garden Hotel Osaka Premier.Front Offfice Manager

10/10 Excellent

Mariana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Staffs are nice and helpful. Rooftop lounge is nice, so is spa/onsen. Free shuttle bus to Osaka station is a bonus. Definitely will go back.
Stayed 1 night in Dec 2023
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 14 Dec,2023
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and the stay
Stayed 2 nights in Dec 2023
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 11 Dec,2023
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We stayed for 6 nights and enjoyed every our stay! great location (near a lot of bus stops and a metro stop). Hotel also had a very convenient shuttle to Osaka station that runs often enough. Our stay included free breakfast and the breakfast buffet had so many options and an espresso coffee machine - we literally ate breakfast at the hotel everyday and never got tired of it. We also had chosen a premiere room which gave us access to the public bath (which we didn't try it out but saw a lot of people using it and it looked nice) and a lounge. We visited the lounge almost every night for basically a free happy hour - they had free beer and wine every night from 6-9pm along with some snacks. Our room also had a very sizable shower AND bath tub (separate). The room was also very reasonably sized which we were surprised by because we had heard that hotel rooms could be small in Japan. Overall, no complaints at all - would definitely stay again next time we visit Osaka!
Stayed 6 nights in Nov 2023
Response from Front office manager on 16 Dec,2023
Thank you for always staying with us.And thank you for taking time to give us the feedback for your stay.We are very glad to hear that you are almost satisfied with your stay.Also, we are glad for providing details on why. We will continue to use the strengths of our hotel that you have described to maintain the quality of service that will continue to satisfy our guests, We believe that Mitsui Garden Hotels' high quality of service will meet your expectations and provide you with a safe, secure, and comfortable stay, not just in Osaka, so please use our other Mitsui Garden Hotels nationwide as well.We look forward to seeing you again.

10/10 Excellent

Anna-Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with kind helpful staff.
Stayed 2 nights in Nov 2023
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 29 Nov,2023
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and sharing your review on Expedia.We are honor to be given your compliments about our staff. It is our motivation and will improve our service skill.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.Front Office Manager

10/10 Excellent

James

Stayed 2 nights in Nov 2023
Response from Front office manager on 16 Dec,2023
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Nov 2023
Response from 三井ガーデンホテル大阪プレミア 宿泊支配人 on 22 Nov,2023
この度は三井ガーデンホテル大阪プレミアをご利用いただきまして誠にありがとうございます。またご多忙の中、コメントをお寄せいただきましたこと、重ねて御礼申し上げます。ご滞在はご満足いただけた様子で、私どもも大変嬉しく思います。今後とも快適且つ安心してお過ごしいただける空間とサービスをご提供できますよう努めて参りますので、引き続きご愛顧の程宜しくお願い申し上げます。またのご来館を心よりお待ちいたしております。宿泊支配人

10/10 Excellent

Zhixing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
The room is clean, the bed is firm and comfy, the lounge at the 16F is stunning and the public bath is a great bonus, will definitely come back
Stayed 3 nights in Nov 2023
Response from Front office manager on 16 Dec,2023
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.