1 bedroom, desk, blackout curtains, soundproofing
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Reviews of Cartier Place Suite Hotel

3 out of 5
Cartier Place Suite Hotel
180 Cooper Street, Ottawa, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 1123 out of 3135 reviews" "
Rating 8 - Good. 1385 out of 3135 reviews" "
Rating 6 - Okay. 408 out of 3135 reviews" "
Rating 4 - Poor. 138 out of 3135 reviews" "
Rating 2 - Terrible. 81 out of 3135 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yanwu

Disliked: Cleanliness
Stayed 3 nights in May 2024

6/10 Okay

Charlene Grace

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Anjali

Travelled with partner
Disliked: Amenities
We arrived in the hotel early around 10am so we requested for early check in, the lady ask us to go around and she will call us by 2pm but they never called and we just had to wait in the mall as we did’nt had sleep for 40 hrs due to our travel so yes we waited till 4pm to check in.
Stayed 2 nights in May 2024
Response from Cartier Customer Care on 20 May,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Colleen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spacious and quiet. The kitchenette was well stocked for everything you need. Staff was friendly and helpful. Overall lovely stay. The microwave didnt work, smelled like wires were burning. Also, air conditioning didnt keep the room cool at all.
Stayed 1 night in May 2024
Response from Cartier Customer Care on 20 May,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Karen

Travelled with family
Liked: Property conditions & facilities
Staff at front desk could be friendlier…felt rushed and like we were disturbing them on both occasions that we had questions. The girl at the desk when we checked out was friendly. On site parking we had to pay for when site says parking available ..should stipulate there is a price and the amount, since we wouldn’t have driven there had we known.
Stayed 1 night in May 2024
Response from Cartier Customer Care on 20 May,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary Ann

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room size was great. Close to the parliament and byward market. Staff are friendly
Stayed 1 night in May 2024
Response from Cartier Customer Care on 16 May,2024
Thanks for the fantastic feedback, we look forward to your next visit!

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet although the room itself and security are highly dated at this point. Actual keys for the room with the room number attached as a key chain rather than a keycard without any room branding
Stayed 1 night in May 2024
Response from Cartier Customer Care on 13 May,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kamran

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
With the money and friendly staff members. I will go there again.
Stayed 2 nights in May 2024
Response from Cartier Customer Care on 13 May,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

CONSTANTINOS

Liked: Cleanliness, amenities, property conditions & facilities
The property is close to metro station, the room was perfect, staff gentle and helpful. Was disappointed that there was no fridge in the room!
Stayed 2 nights in Apr 2024
Response from Cartier Customer Care on 6 May,2024
Dear Constintinos, all our rooms come with a full sized kitchenette, which includes a standard fridge size. We notice you were in our main superior suite. Please reach out to our hotel to further discuss.

8/10 Good

Natalie

Travelled with family and small children
Liked: Cleanliness
A dated property but everything was very clean. Pool was in great shape and a great size. We all really enjoyed our stay! Great location too.
Stayed 1 night in Apr 2024
Response from Cartier Customer Care on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, well appointed suite. Not the Ritz but all I need.
Stayed 1 night in Apr 2024
Response from Cartier Customer Care on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Richard

Liked: Cleanliness, amenities
Only 1 night stay, but Bed was comfortable, quiet, front staff excellent
Stayed 1 night in Apr 2024
Response from Cartier Customer Care on 25 Apr,2024
Thanks for the great review!

8/10 Good

Candy

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Great location, price within the family budget.
Stayed 2 nights in Feb 2024
Response from Cartier Customer Care on 25 Apr,2024
Thanks for the great review!

6/10 Okay

Kaitlyn

Travelled with family
Liked: Amenities
It was okay, felt very musty and old
Stayed 1 night in Mar 2024
Response from Cartier Customer Care on 7 Apr,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Aurélie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great place near all the monuments and museums. Kids friendly.
Stayed 2 nights in Mar 2024
Response from Cartier Customer Care on 3 Apr,2024
Hello Aurelie,We value your feed back and look forward to welcoming you back!

10/10 Excellent

Oliver

Stayed 2 nights in Mar 2024
Response from Cartier Customer Care on 25 Apr,2024
Wow Oliver, what a great review!

10/10 Excellent

Crystal

Stayed 1 night in Mar 2024
Response from Cartier Customer Care on 25 Apr,2024
Fantastic! Thanks for the great review!

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very Clean and suited our needs. Thank you for the stay!
Stayed 1 night in Mar 2024
Response from Cartier Customer Care on 18 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Visited with 6 of us, large room could hold us all and were happy with size of everything. Pool was great and kids had fun. Only negative to mention is pull out sofa is very thin mattress, so keep in mind if its for adults. If small kids its fine.
Stayed 2 nights in Mar 2024
Response from Cartier Customer Care on 18 Mar,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dariusz

Travelled with family
Liked: Cleanliness
Need update
Stayed 1 night in Mar 2024
Response from Cartier Customer Care on 18 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic. We got everything we asked for 1st time and quickly after asking. Staff was friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Cartier Customer Care on 16 Mar,2024
Dear William,We are pleased you your stay with us was enjoyable, we look forward to welcoming you back in the near future!

6/10 Okay

Alexander

Liked: Cleanliness, property conditions & facilities
Good location. Hotel is pretty old.
Stayed 1 night in Mar 2024
Response from Cartier Customer Care on 12 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Golnaz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were there for 3 nights in March. It was really nice and clean. The pool was great. Our room was clean and comfortable and equipped with all we needed. I asked for more sheets and pillows and blankets and they brought them very soon. I never asked for cleaning the room but in second day they come and asked if I need anything. The location was great. It has indoor garage.
Stayed 3 nights in Mar 2024
Response from Cartier Customer Care on 6 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from Cartier Customer Care on 6 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Allister

Stayed 1 night in Feb 2024
Response from Cartier Customer Care on 21 Mar,2024
Dear Traveler. Thank you for your review and for choosing our hotel. We are happy that youenjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, good location, secure parking. Loved having a full kitchen.
Stayed 3 nights in Feb 2024
Response from Cartier Customer Care on 27 Feb,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nancy, Kleinburg

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Front desk staff friendly and easy to talk to.
Stayed 3 nights in Feb 2024
Response from Cartier Customer Care on 6 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

deb

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cartier Customer Care on 21 Feb,2024
Thanks for staying with us, we appreciate the feedback!

10/10 Excellent

Nicole

Stayed 2 nights in Feb 2024
Response from Cartier Customer Care on 21 Feb,2024
Thanks for staying with us, we appreciate the feedback!

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Cartier Customer Care on 19 Feb,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashley

Liked: Cleanliness, amenities
in need of an upgrade but staff is very nice and great location for the price!
Stayed 1 night in Feb 2024
Response from Cartier Customer Care on 17 Feb,2024
Dear Ashley,We appreciate your feedback, and excited to announce our upcoming renovations. We will keep you posted!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, room comfort
Happy to reccomend!
This is a very reliable, comfortable, suite hotel in downtown Ottawa. We often stay here and would give it a 5 star, except that would not reflect that this is a little bit older, but aging well. I happily reccomend this hotel!
Stayed 1 night in Feb 2024
Response from Cartier Customer Care on 16 Feb,2024
Thanks for staying with us!

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Cartier Customer Care on 16 Feb,2024
Thanks for the fantastic review!

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Cartier Customer Care on 15 Feb,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tanya

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Cartier Customer Care on 15 Feb,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Cartier Customer Care on 15 Feb,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melissa

Stayed 1 night in Feb 2024
Response from Cartier Customer Care on 15 Feb,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

lindsay

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service and fast and easy check in
Stayed 1 night in Feb 2024
Response from Cartier Customer Care on 11 Feb,2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Bill

Stayed 1 night in Feb 2024
Response from Cartier Customer Care on 21 Mar,2024
Dear Traveler. Thank you for your review and for choosing our hotel. We are happy that youenjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 Good

Ryan & Lora

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I choose to stay here as we can get a 1 or 2 BDRM suite (depending on how many of our kids are with us.) Having a kitchen is important to meet our needs. This isn't a complaint, more of a FYI. While pots and lids are available, pans and baking sheets are not. There is a Dollarama around the corner so you can always just grab something from there. Unit was super clean. Very happy with our stay.
Stayed 2 nights in Feb 2024
Response from Cartier Customer Care on 11 Feb,2024
. Dear Ryan and Lora, Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us!

4/10 Poor

Chanelle

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This property is extremely dated… The bed was very uncomfortable. For the price I definitely recommend finding somewhere better. It felt like I was staying in a motel from the 80s. There’s a building across the street where it’s very ghetto
Stayed 1 night in Feb 2024
Response from Cartier Customer Care on 11 Feb,2024
Dear Chanelle, Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back once renovations are completed.

8/10 Good

Patricia

Travelled with family, Travelled with partner
Liked: Cleanliness
It is fine
Stayed 1 night in Jan 2024
Response from Cartier Customer Care on 4 Feb,2024
Dear Patricia, we are glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future.

6/10 Okay

Jean Francois

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Extremely bad attitude and poor judgement on the part of the (new?) staff on Thursday evening, Feb 1. That young man has zero client service skills and a condescendant attitude. His incompetence shows poor judgement of management. I went down to ask for decaf coffee for the room for the morning after. His reaction was not to help me but to question my ask. “Didn’t the room get clean today, why do you need more coffee” he said without showing any sign he would help.even after I explained that it’s caffeinated coffee they leave in the room and I can’t drink cafeine, he started asking if I checked in on the day of and other irrelevant questions. I’m a 55 year old executive and was very polite. Have no idea what triggers that type of attitude other than a total lack of social skills. It was my third night here… personnel earlier was very friendly but that guy ruined the experience. Don’t think I’ll ever come back.
Stayed 2 nights in Jan 2024
Response from Gina Aoude FDM Manager on 4 Feb,2024
Dear Jean Francois,Thank you for taking the time to write such a detailed review. All your comments areessential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back.

10/10 Excellent

terry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
quiet, clean and great location for my work visit to Ottawa
Stayed 1 night in Jan 2024
Response from Cartier Customer Care on 31 Jan,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert, Perth Andover

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Staff were pleasant and happy to assist. The room was stocked well and clean. The pool was very busy,probably because of the season, but looked nice. We didn’t use it due to lack of time. We had a special family Christmas dinner and all went well. Thank you to the staff. We will return.
Stayed 2 nights in Dec 2023
Response from Cartier Customer Care on 31 Jan,2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Vickie

Stayed 3 nights in Jan 2024
Response from Cartier Customer Care on 21 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nicola Michelle

Travelled with family
Liked: Cleanliness
Excellent location .
Stayed 1 night in Jan 2024
Response from Cartier Customer Care on 29 Jan,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cartier Customer Care on 29 Jan,2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Chelsea

Travelled with family
Nothing, front desk staff we dealt with were rude, disrespectful and any issues fell on deaf ear. They told us their manager would contact us after our stay to which no one ever did. Thank goodness Expedia stepped up and helped us as much as they could
Stayed 6 nights in Dec 2023
Response from Cartier Customer Care on 28 Jan,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

dianne

Travelled with family
Liked: Cleanliness, amenities
If renovations are planned, please consider an alternate to carpet in the suites.
Stayed 2 nights in Jan 2024
Response from Cartier Customer Care on 25 Jan,2024
Dear Dianne, you have read our minds! We will be starting our renovations soon! Your valuable feedback, helps us to improve.