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Reviews of Holiday Inn Express & Suites - Gatineau - Ottawa, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites - Gatineau - Ottawa, an IHG Hotel
11 Impasse de la Gare-Talon, Gatineau, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 821 out of 1308 reviews" "
Rating 8 - Good. 312 out of 1308 reviews" "
Rating 6 - Okay. 71 out of 1308 reviews" "
Rating 4 - Poor. 47 out of 1308 reviews" "
Rating 2 - Terrible. 57 out of 1308 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shalinkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer care
Stayed 1 night in May 2024
Response from Team of Holiday Inn Express Gatineau on 22 May,2024
Hi, Thank you for your positive feedback! We hope to have the pleasure of welcoming you back next time.Best regards,

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in May 2024
Response from Team of Holiday Inn Express Gatineau on 22 May,2024
Hi,You're welcome! We look forward to seeing you again next time.Best regards,

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids love this place with swimming pool and breakfast.
Stayed 1 night in May 2024
Response from Team of Holiday Inn Express Gatineau on 22 May,2024
Hi, We truly appreciate your feedback! We look forward to welcoming you again on your next visit.Best regards,

8/10 Good

Mehrdad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Team of Holiday Inn Express Gatineau on 22 May,2024
Hi, Thank you for your positive feedback! We look forward to welcoming you again next time.

2/10 Terrible

Drew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had to wait beyond 3pm to get my room
Stayed 1 night in May 2024
Response from Team of Holiday Inn Express Gatineau on 21 May,2024
Hi, We apologize for the inconvenience you experienced with the delay in accessing your room. We're sorry that our housekeeping team was challenged with a busy day. Rest assured, we'll take steps to ensure smoother operations to provide a better service experience for you next time. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more seamless stay.Best regards,

6/10 Okay

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really friendly. It was a nice area for the hotel with lots of shopping around. Easy parking and quiet area for the hotel. The pool was really cold. We stayed four days and only went swimming because it was so cold. The breakfast corner did not have enough tables for everyone. We would have prefered to eat our food off a porceline plate (not paper) and metal utensils. I missed that for a more house feel.
Stayed 4 nights in May 2024
Response from Team of Holiday Inn Express Gatineau on 14 May,2024
Hi, Thank you for your feedback! We appreciate your kind words. We'll take note of your suggestions regarding the pool temperature and breakfast setup for future improvements.Best regards,

8/10 Good

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Team of Holiday Inn Express Gatineau on 14 May,2024
Hi, Thank you for your feedback! We're glad you appreciated our cleanliness. We strive to maintain high standards for all our guests. Best regards,

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the pool, water was perfect.
Stayed 1 night in May 2024
Response from Team of Holiday Inn Express Gatineau on 14 May,2024
Hi, Thank you! We're glad you enjoyed the pool. Hope to welcome you back soon!

4/10 Poor

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Team of Holiday Inn Express Gatineau on 14 May,2024
Hi, Thank you for your review. We value your feedback and would appreciate hearing more about your experience to address any concerns. Please feel free to reach out to us directly. We aim to provide the best possible stay for all our guests.Best regards,

8/10 Good

Hyeon Seok

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Team of Holiday Inn Express Gatineau on 8 May,2024
Bonjour, Merci beaucoup pour votre avis. Nous sommes ravis que vous ayez apprécié votre séjour chez nous. Nous espérons vous accueillir à nouveau très bientôt!Cordialement

10/10 Excellent

Sorin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent !
Stayed 2 nights in May 2024
Response from Team of Holiday Inn Express Gatineau on 7 May,2024
Bonjour, Merci ! Nous sommes ravis que vous ayez apprécié votre séjour. Votre satisfaction est notre priorité. Nous espérons vous revoir bientôt pour une expérience tout aussi agréable, voire meilleure !Cordialement

8/10 Good

Christina

Stayed 2 nights in Apr 2024
Response from Team of Holiday Inn Express Gatineau on 2 May,2024
Thank you for the great review! We're glad you enjoyed your stay. Looking forward to seeing you again next time!Best regards,

10/10 Excellent

Andlib

Stayed 1 night in Mar 2024
Response from Team of Holiday Inn Express Gatineau on 30 Apr,2024
Wow! Thank you for the perfect rating! We're delighted you had a great stay and look forward to welcoming you back!

10/10 Excellent

Minnie

Travelled with family
Liked: Amenities
Very clean and staff were great. Second time staying here.
Stayed 1 night in Apr 2024
Response from Team of Holiday Inn Express Gatineau on 24 Apr,2024
Good morning, thank you for your return. We really appreciate it. Looking forward to seeing you again

4/10 Poor

Susan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was clean with a very good breakfast. However we booked this hotel because it advertised an indoor pool. When we arrived we were told it was out of service. We had booked the room only 1 week earlier. The pool had been closed for over a month. No discount… not even a sorry. We were told they have now put a disclaimer on their website. We booked through Expedia and nothing shows up saying pool closed. Very disappointed.
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr,2024
Good day,We are very sorry about your disappointment, You need to know that it was clearly stated on Expedia Site.

6/10 Okay

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The only downfall, was we booked this properly because it had a pool. Unfortunately the pool does not contain water, and was unusable.
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express on 17 Apr,2024
Good day,We are sorry for the inconvience. Expedia did show our pool as being closed for major repairs

6/10 Okay

Emily

Travelled with family
We would have liked to know that the pool was unavailable. This was not posted on the website!
Stayed 1 night in Apr 2024
Response from Holiday Inn Express on 17 Apr,2024
Good day,The pool closure is mentionned on the expedia site.Regards

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 1 night in Apr 2024
Response from Holiday Inn Express on 17 Apr,2024
Good morning,We would like to thank you for your feedback.Regards,

10/10 Excellent

Lindsay

Stayed 1 night in Apr 2024
Response from Team of Holiday Inn Express Gatineau on 30 Apr,2024
Thank you for the perfect score! We're thrilled you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new, clean; and breakfast is okay.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express on 8 Apr,2024
Good day, We would like to thank you for ur stay with us.

10/10 Excellent

Josee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in. Plenty of parking. Hotel in a excellent location. There was plenty of room in our room. Bed was comfy.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express on 8 Apr,2024
Good day, We would like to thank you for ur stay with us.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good and plenty. Parking is plentiful but the spots are a little tight even for sedans. Need more charging stations as these parking spots are even tighter than regular spots. Should have more electrical outlets for use when the 2 chargers are occupied. There should be a sign telling guests to drop off their key cards when checking out instead of waiting for the one staff at the desk to serve them.
Stayed 2 nights in Mar 2024
Response from Émilie Papineau, Assistance Manager on 2 Apr,2024
Hello, Thank you for your feedback. Hope see you again.

10/10 Excellent

Supreet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the highway, nice and clean property.
Stayed 2 nights in Mar 2024
Response from Émilie Papineau, Assistance Manager on 2 Apr,2024
Hello We would like to thank you for your stay with us. We look forward to seeing you again.

10/10 Excellent

Anna Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly
Stayed 1 night in Mar 2024
Response from Team of Holiday Inn Express Gatineau on 9 May,2024
Thank you so much for your wonderful review! We're thrilled to hear you had such a great stay with us. Your satisfaction means the world to us. We look forward to welcoming you back soon for another memorable experience

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Émilie Papineau, Directrice adjointe on 2 Apr,2024
Bonjour, Nous aimerions vous remerciez pour votre séjour parmi nous. Au plaisir de vous revoir.

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Holiday Inn Express on 17 Apr,2024
Bonjour,Merci a vous,

10/10 Excellent

Jagdeep

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant stay and Room are clean and organized.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express on 27 Mar,2024
Hello We would like to thank you for your stay with us.

10/10 Excellent

Michel, Shawville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from l'équipe du Holiday Inn Express on 27 Mar,2024
Bonjour, Nous aimerions vous remerciez pour votre séjour parmi nous.

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from l'équipe du Holiday Inn Express on 27 Mar,2024
Bonjour, Nous aimerions vous remerciez pour votre séjour parmi nous.

10/10 Excellent

Anell

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Ottawa, shopping and restaurants
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express on 19 Mar,2024
Good morning, We would like to thank you for ur stay.

10/10 Excellent

amphonsith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located
Stayed 1 night in Mar 2024
Response from Team of Holiday Inn Express Gatineau on 7 Mar,2024
We would liked to thank you for ur stay with us.

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping and restaurants.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express teams on 5 Mar,2024
Hello, We would liked to thank you for ur stay with us.

10/10 Excellent

Kanty, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, the person on the check in are amazing. Only pbm is, too much noise in the hall we can hear everyone walking, kids playing ect
Stayed 1 night in Mar 2024
Response from Holiday Inn Express on 4 Mar,2024
Hello,We would liked to thank you for ur stay with us. Front desk

8/10 Good

isnelda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Feb 2024
Response from Holiday Inn Express on 4 Mar,2024
Hello,We would liked to thank you for ur stay with us. Front desk

10/10 Excellent

Ankit Pal, Brampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good n clean property
Stayed 1 night in Feb 2024
Response from Holiday Inn Express on 27 Feb,2024
Good morning, We would like to thank you for ur stay.

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024
Response from l'équipe du Holiday Inn Express on 27 Mar,2024
Bonjour, Nous aimerions vous remerciez pour votre séjour parmis nous.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had arrived early - and they graciously gave us our room before the regular check in time! The room was very clean and comfortable. Front desk was very friendly!
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express on 27 Feb,2024
We would like to thank you for ur stay.

6/10 Okay

Crystal

Stayed 1 night in Feb 2024
Response from l'équipe du Holiday Inn Express on 27 Mar,2024
Bonjour, Nous aimerions vous remerciez pour votre séjour parmis nous.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express on 27 Feb,2024
We would like to thank you for ur stay.

8/10 Good

Charly

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Holiday Inn Express on 27 Feb,2024
We would like to thank you for ur stay.

8/10 Good

Jasmin

Liked: Cleanliness
Response from Holiday Inn Express on 27 Feb,2024
We would like to thank you for ur stay.

10/10 Excellent

Domenic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and good value
Stayed 1 night in Feb 2024
Response from Holiday Inn Express on 27 Feb,2024
We would like to thank you for ur stay.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sejour
Les matelas n’était vraiment pas confortable. L'hébergement en soit était bien. Le staff très sympathique. Manque un peu de choix lors du déjeuner le matin mais tout de même bon. La piscine avait beaucoup de chlore mais la température etait bien.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express on 27 Feb,2024
Bonjour, Nous aimerions vous remerciez d'avoir séjourner dans notre établissement. Nous sommes actuellement en processus de changer tous les matelas de l'hôtel.

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visite à Gatineau
Bel hôtel moderne. Personnel sympathique Aimerait voir plus de recyclage lors des déjeuners très contents de notre séjour
Stayed 2 nights in Feb 2024
Response from L'équipe du Holiday Inn Express on 27 Feb,2024
Bonjour, Nous aimerions vous remerciez d'avoir séjourner dans notre établissement.

10/10 Excellent

Simon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Émilie Papineau, Assistance Manager on 14 Feb,2024
We would like to thank you for your stay with us.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all around
Great place great staff
Stayed 1 night in Feb 2024
Response from Émilie Papineau, Assistance Manager on 14 Feb,2024
We would like to thank you for your stay with us.

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Émilie Papineau, Assistance Manager on 14 Feb,2024
We would like to thank you for your stay with us.

10/10 Excellent

Marcos

Stayed 1 night in Feb 2024
Response from l'équipe du Holiday Inn Express on 27 Mar,2024
Bonjour, Nous aimerions vous remerciez pour votre séjour parmis nous.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentillesse à l'accueil
Stayed 1 night in Feb 2024
Response from Émilie Papineau, Directrice adjointe on 14 Feb,2024
Nous aimerions vous remerciez pour votre séjour parmi nous.

10/10 Excellent

Norm

Travelled with partner
Love it
Stayed 1 night in Feb 2024
Response from Holiday Inn Express on 5 Feb,2024
Good evening, We would like to thank you for ur stay. Hope see you again