Property grounds

Reviews of Rideau Heights Inn

2 out of 5
Rideau Heights Inn
72 Rideau Heights Drive, Ottawa, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 352 out of 1008 reviews" "
Rating 8 - Good. 425 out of 1008 reviews" "
Rating 6 - Okay. 137 out of 1008 reviews" "
Rating 4 - Poor. 67 out of 1008 reviews" "
Rating 2 - Terrible. 27 out of 1008 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Jordan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The thing I liked most at this Inn was the bed. We stayed in a queen size which was super comfy! WITH that said, the cons of this Inn outweigh the comfy bed which is why we will not stay here in the future. When we got into our room we thought everything was fine (you get what you pay for) however we started noticing things like when we did the usual bed check, there was some sort of dirt or chocolate stain on the sheets. We were absolutely grossed out by this. Then we checked the washroom and noticed that the toilet looked a bit sketchy. So we flushed the toilet just to see and then it started overflowing. We then realized that our toilet was clogged. We brought this issue up with the concierge, and he gave us a plunger to try and fix it. So we tried and it didn’t work so we went back to the man and he came to try himself. Again, it didn’t work so he finally said he would give us a different room. We were happy about the room change and decided to put all our initial stress to the side and start over. However, in our new room we noticed that it wasnt the cleanest. There were dead bugs stuck to the ceiling and drip marks on the walls and on the microwave. On top of that there were used dirty wooden sticks in the garbage. SO basically it was ok to stay there because it was cheap but I wouldn’t recommend it to anyone.
Stayed 2 nights in May 2024

8/10 Good

Shahid

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay, Staff were very polite and property is at convenient location.
Stayed 1 night in May 2024

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay for a good price near the airport
Stayed 1 night in May 2024

8/10 Good

JHON

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024

10/10 Excellent

Patricia, Elgin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, clean and in a beautiful location.
Stayed 1 night in May 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spotless. Friendly staff to greet us. 10 to 20 minute drive to everywhere we needed to go. We will definitely make Rideau Heights Inn our place to stay while in Ottawa.
Stayed 3 nights in May 2024

8/10 Good

Naveen Kumar

Disliked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Pushkar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The breakfast was pathetic. They have empty trays before the breakfasts time is over and they don't take the courtesy to refill it. I asked my room to be cleaned and at the end of the day when I return to the hotel room it was not cleaned at all. The biggest concern for me is they don't have the basic necessity of drinking water to the customers.They ask you to buy it... seriously!!!
Stayed 2 nights in May 2024

8/10 Good

Anasua

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice Facility.
Stayed 1 night in May 2024

6/10 Okay

Kiran

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Ihor

Travelled with partner
Disliked: Amenities
The room was clean and the motel was on a quiet forested setting, but convenient to amenities and shopping. However, the bed linens were completely wrinkled as if they were slept in then used again. I think they were clean but just poorly stored after drying. The wifi didn’t work. The tv control didn’t work and the telephone didn’t work so we couldn’t call the front desk. All in all, the room was very overpriced for a 2 star property.
Stayed 1 night in May 2024

8/10 Good

Gerald, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Shelley, Squamish

Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accomodating. Room was large, clean and quiet. It was near the things we wanted to do without being downtown.
Stayed 2 nights in May 2024

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay near the airport.
Stayed 1 night in May 2024

4/10 Poor

Sylvia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wi-fi. Called guy at reception. He said it was spotty and that I should just wait a while. It did not come on all night. If you want a hotel and need reliable wi-fi to check business emails, for example, choose a different hotel. Also, there was no kleenex in the bathroom. I know that sounds petty but what hotel does not have kleenex in the bathroom? The room smelled funky. Despite this hotel being close to the airport, the next time I have to catch a flight out the next morning, I will not be staying here.
Stayed 1 night in May 2024

6/10 Okay

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room but second bed not made up so had to go and get bedding and towels. Ideally placed for drive into Ottawa. WiFi was poor
Stayed 2 nights in May 2024

8/10 Good

John Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
It is quiet and comfortable with a nice outdoor area with chairs for sitting around and relaxing. Unfortunately there are no restaurants within walking distance.
Stayed 3 nights in May 2024

6/10 Okay

Christiane

Travelled with family
Liked: Property conditions & facilities
Mattresses had no bed bug safe cover. Blankets were stained duvets without cover (only a sheet covering the duvet). Therefore, bring your own blankets and mattress cover! Other than that, everything was fine.
Stayed 1 night in May 2024

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast a huge disappointment. terrible.
Stayed 2 nights in May 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms with a lot of space
Stayed 1 night in Apr 2024

2/10 Terrible

JORGE

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean enough... no garbage bags .... no functioning TV , terrible internet signal. Had to be changed to a room next to the office to get acceptable wifi signal. All together not good . Wont come back
Stayed 1 night in May 2024

8/10 Good

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for a couple nights!
Stayed 1 night in Apr 2024

8/10 Good

Rosa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to be independent in things and errands to be done
Stayed 2 nights in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, room was excellent, great experience and I will return
Stayed 2 nights in Apr 2024

8/10 Good

karla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was nice to have a grassy sitting area....
Stayed 3 nights in Apr 2024

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and neat at an excellent value.
Stayed 1 night in Apr 2024

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice good place to stay
Stayed 4 nights in Apr 2024

10/10 Excellent

Gloria

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
This inn was good for a few nights. The washroom was extremely small, there was no hot breakfast, the sheets on the bed were very small they only went up to my waist and I’m a petite person, and when I had to check out at 6am there was no staff in the office. The bed was comfy and the room was an average size with king bed and pull out couch.
Stayed 2 nights in Apr 2024

8/10 Good

Salil

Liked: Cleanliness, staff & service, property conditions & facilities
They need to improve the breakfast service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in south end of city. Close to airport, dining and highway access. Would recommend as affordable alternative.
Stayed 1 night in Apr 2024

8/10 Good

Medric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the right city, close to where I needed to go.
Stayed 1 night in Apr 2024

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice older place, but it was in very good shape. Everything is clean and tidy, pretty seating area outside, easy to find and park. Everyone was happy to help and friendly.
Stayed 6 nights in Apr 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and in great shape. Staff were very friendly even when we arrived late at night. Definitely would stay again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and surprisingly quiet.
Stayed 1 night in Apr 2024

4/10 Poor

Leah

Rude man at desk. Room reeked of pot and had bugs
Stayed 1 night in Apr 2024

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Great motel at a great price.
Stayed 1 night in Apr 2024

10/10 Excellent

Tenzin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good and no problem in room.
Stayed 2 nights in Apr 2024

8/10 Good

Lorellie

Stayed 5 nights in Apr 2024

2/10 Terrible

Jay

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was extremely filthy. It does not appear that they clean the rooms in between guests and areas like behind the nightstand and beside the bed do not get vacuumed ever. Found hair and stains on the mattress. There was also many small black bugs in the room. TV did not work to top it all off when I tried to complain to the staff they said their manager was not available for a full seven days and could not be reached by email or phone. It appears like there is full-time residence living in the rooms and some unsavoury characters hanging out in front of the rooms during the day. I do not recommend anyone stay at this hotel. I originally booked for three days but left after the first day and was able to get a refund From Expedia And rebooked at a different hotel.
Stayed 3 nights in Apr 2024

6/10 Okay

Debra

Often no wifi signal.
Stayed 1 night in Apr 2024

8/10 Good

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No mattress cover! The breakfast was a disappointment! Still very affordable and acceptable.
Stayed 2 nights in Apr 2024

2/10 Terrible

Maher

Disliked: Cleanliness, staff & service, property conditions & facilities
OMG, found cockroach and spider net, the sofa bed was without sheets; the breakfast was included but we ended up having our breakfast in second cup, the only had cereal without milk and bad made muffins.
Stayed 1 night in Apr 2024

10/10 Excellent

KRISTINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great except a few light bulbs were burnt out. Otherwise recommend
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Febe Joy

Stayed 2 nights in Mar 2024

10/10 Excellent

Chloe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Motel has hotel-quality service and is very very clean. It's my second stay with them and I've booked there for a third trip as well.
Stayed 2 nights in Mar 2024