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Reviews of Sheraton Ottawa Hotel

4 out of 5
Sheraton Ottawa Hotel
150 Albert St, Ottawa, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1074 reviews" "
Rating 8 - Good. 304 out of 1074 reviews" "
Rating 6 - Okay. 93 out of 1074 reviews" "
Rating 4 - Poor. 45 out of 1074 reviews" "
Rating 2 - Terrible. 37 out of 1074 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

fataneh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 3 nights in May 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good facility but it is downtown with some of its issues.
Stayed 2 nights in May 2024

8/10 Good

Jonas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right in the middle of the city. It was very close to the parliament building which was our main purpose of the stay. Easy check in and out. Well kept property. The only downside is it didn’t have a microwave for heating snacks for the kids.
Stayed 3 nights in May 2024

10/10 Excellent

Hersh

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and facilities. Had a wonderful time
Stayed 1 night in May 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Limited parking.
Stayed 2 nights in May 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is only valet parking but they were quick in bringing the car up when needed. We were in and out multiple times a day and there was never an issue.
Stayed 2 nights in May 2024

8/10 Good

Prateek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Tetyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice hotel, convenient. Next visit to Ottawa we will be happy to stay in this hotel again.
Stayed 1 night in May 2024

2/10 Terrible

Mike Stephane

Travelled with family
The bathtub was clogged and the room was not clean
Stayed 1 night in May 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Seema

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to go there again.Room service was so fast .Also room was specious and clean.
Stayed 1 night in May 2024

8/10 Good

Tara

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was lovely, gym was in great condition. Restaurant was very good as well. The shower head in my room was broken it didn’t stay up in the bar or facing up. Unfortunately I didn’t know this until I used it and changing rooms wasn’t an option. I let the front desk know and he took us very seriously and apologized.
Stayed 1 night in Apr 2024

6/10 Okay

Maria Elisabete

Stayed 2 nights in Apr 2024

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacques, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property was well situated around all the main sights. It made a quick trip very easy to navigate.
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Housam

Stayed 1 night in Apr 2024

10/10 Excellent

Ronnaveth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!
Stayed 2 nights in Apr 2024

8/10 Good

Hailey

Travelled with group
Liked: Staff & service, amenities
The location was great, food was excellent, and staff and service was great as well. I would definitely come back.
Stayed 6 nights in Mar 2024

8/10 Good

Debadrita

Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024

8/10 Good

Xu

Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 2 nights in Mar 2024

10/10 Excellent

serge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Mar 2024

10/10 Excellent

Karyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton Ottawa is conveniently located to downtown Ottawa, Parliament Hill and similar sites. The staff were friendly & helpful.
Stayed 2 nights in Mar 2024

6/10 Okay

Annie

Travelled with partner
Valet parking, would have preferred if self parking was an option
Stayed 2 nights in Mar 2024

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Tsedey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! Clean room and convenient location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chen

Stayed 3 nights in Mar 2024

6/10 Okay

Jeffrey N

Travelled with family
Liked: Staff & service
Staff were great but property is in dire need of renovation. In our room the heater was so loud that it woke us up when it came on. As well, next time in Ottawa we will stay in a more conveniently located hotel - other Bonvoy properties are better.
Stayed 5 nights in Mar 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the friendly staff members and the ambience of the property. Everything is in walking distance .
Stayed 2 nights in Mar 2024

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown Ottawa
Stayed 2 nights in Mar 2024

10/10 Excellent

Roni Sue, Sudbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, only a 10 minute walk to Rideau Centre and all the restaurants and bars in the Byward Market area. Our room was spacious and comfortable and overall very quiet. The front desk clerk we checked in with and spoke to on our second night I believe her name was Pam was really great. She's a treasure, so protect her. Very warm and helpful, which honestly has become a rarity in the hospitality field. Overall a good weekend and we'd stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jon

Stayed 2 nights in Feb 2024

10/10 Excellent

KHRISTINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were warm and welcoming. Room was spacious and clean.Complimentary bottled water. Central location to Ottawa’s tourist spots including Parliament Hill. We will come back again to the Sheraton!
Stayed 5 nights in Feb 2024

8/10 Good

Jensen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

8/10 Good

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very amazing property, walkable distance to all the site seeing’s and good bars and restaurants
Stayed 2 nights in Feb 2024

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service
The hotel is in a good location for my meetings
Stayed 1 night in Feb 2024

10/10 Excellent

Ekaterina

Stayed 2 nights in Feb 2024

10/10 Excellent

Josee

Stayed 2 nights in Feb 2024

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Could do without valet parking though…
Stayed 1 night in Feb 2024

10/10 Excellent

Luis Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good, nice staff
Stayed 1 night in Feb 2024

10/10 Excellent

Hélène

Stayed 2 nights in Feb 2024

8/10 Good

Nancy

Stayed 1 night in Feb 2024

10/10 Excellent

ZHEN

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are super friendly
Stayed 1 night in Feb 2024

4/10 Poor

Amanda

Disliked: Cleanliness, property conditions & facilities
Pool was closed, rooms very outdated and absolutely no ventilation.
Stayed 2 nights in Feb 2024