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Showing 1 - 2 results (of 2)
out of 2 reviews
“Not catered for english speaking guests!!”
I'll start with a positive. the grounds of this hotel are massive and fabulous. there facilities of pools, slides and sports equipment is excellent!! However, its isolated from anywhere! we felt that being english speakers we were nothing but a complete inconvience to the staff. our room was broken into on the first night and found it really difficult to get appropriate help the next day ( one passport was stolen!) Their system of paying for drinks is nonsence, its done on a basis where you top up a card at reception daily and use it around the premisis, but some dont accecpt them, no cash at any of the bars but you can pay cash for their prepaid card. Although on occassions they asked us if we could pay cash!! I have never ate less on a holiday, 20-30 euro for a buffet, but not a lasange or decent pasta in sight!!!! theres only so much pizza one can take!! We found very few of the bar staff to be friendly. there was entertainment nightly performed by a talented animation team, but never in english and not always translated to english. the animation team went roud the pool during the day speaking to guests, they never once approched us, we feel this is because were speaking english. The manners of the staff at the recption area is what mostly spoiled our stay as we had to engage with them on almost a daily basis we actually wondered if any of them had undergone hospitality training! i would not recommend this hotel to english speakers as you will feel very frustrated!!!
“Don't go there!”
This hotel needs serious refurbishment but besides that, the service quality is so poor we regreted going there. Positive: nice park, cool nights, good for kids (not our priority). Negative: terrible food, no taxis (except for the hotel's one - EUR 50 for 7 km drive to nearby Terrasini, where you can get nice food), freezing pools, no shade, not enough sun beds nor umbrellas, no real beach, no beach towels, poorly furnished rooms, no room service, empty mini bar, excursions only in Russian (!), ... Sicily is only for sightseeing, not for holidays. Any Turkish 4* hotel is faaaar better.
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Showing 1 - 2 results (of 2)
The preferred airport for Città del Mare Hotel Village is Palermo (PMO-Punta Raisi) - 10 km / 6.2 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
