Dear Sir,Thank you for choosing us for your stay during the Paris Marathon, one of our city's most emblematic events! Our hotel is located in the heart of the 2nd arrondissement, just 7 minutes by bike from the Avenue des Champs Élysées, making it the ideal location for this sporting event.Stone walls, wooden beams... While tastes in decoration and comfort may vary, we have chosen to create a sober, welcoming atmosphere for our rooms, so that our guests feel right at home. We would also like to remind you that our team is always ready to respond to your needs to ensure you have a pleasant visit. We hope you had an exceptional experience taking part in this race, and that we will have the pleasure of welcoming you back next year to pound the pavements on the capital's most prestigious streets and squares!

Dear Angeline, We are happy to hear of your satisfaction following your stay with us, thank you for your feedback. It's true that we're ideally located in the 2nd arrondissement of Paris, close to the metro stations and many places to visit to discover the capital. You can walk to the Opéra Garnier or the Louvre Museum in 15 minutes. We are delighted that you have enjoyed the size of your room and the facilities we have included. It is important that you feel at home with us and these facilities contribute to that. With regard to the lack of stability of your shower head, I am sorry that this may have inconvenienced you. We will take the necessary steps in the room concerned to ensure that this does not happen again. I hope that you were able to relax as you should in your large bathtub. We hope to see you again soon in our hotel, this time to enjoy our large breakfast buffet, which is a great success with our guests.

Dear Madam Thank you for choosing us for your first stay in Paris! We're sorry that your first impression was tinged with these few issues. As you say, we are perfectly located in the vibrant 2nd arrondissement of Paris, which offers many possibilities for going out: bars, restaurants, tourist attractions, the choice is wide! We want you to be able to settle into your room quickly on arrival and enjoy a well-deserved rest. Thank you for highlighting the efficiency of our team in this regard. We have taken note of all your comments and will do our utmost to improve any areas where improvements can be made. For your information, we are based in a historic and typically Parisian building, which is why certain renovations cannot be envisaged. We would be delighted to welcome you on your next visit to the City of Light, so that we can show you the full potential of the Hôtel Lautrec Opéra.

Dear Madam, Thank you for your feedback about your stay in our hotel. We are very pleased that you were attracted by the charm and authenticity of our Hôtel Lautrec Opéra.However, we are saddened by your comment regarding the welcome given by our staff, who are regularly complimented for their kindness and availability. Please be assured that we take your comment very seriously and will discuss it internally to make this a priority.We sincerely hope that we will have the opportunity to welcome you again and show you the true spirit of hospitality that characterises our team.

Dear guest, Thank you for staying at the Hôtel Lautrec Opéra and for sharing your experience. As you noted, our rooms are indeed designed to be cosy and intimate, reflecting the typical charm of Parisian hotels. Nevertheless, we understand that space may be an important consideration for some of our guests. We have several categories of rooms and would be delighted to help you choose the one that best suits your needs on your next visit.We hope to have the pleasure of welcoming you back and providing you with another experience in our charming establishment in the heart of Paris.

Dear guest, It is encouraging to know that the cleanliness and our hotel in general lived up to your expectations.However, we are aware that the unavailability of our lift can be a setback, especially when you expect all the comforts promised by our hotel. Under normal circumstances, we would have been delighted to offer you a more convenient alternative. Unfortunately, our full occupancy during this period has not allowed us to offer you this flexibility.We would like to assure you that steps are being taken to ensure that the lift is operational as soon as possible. We look forward to welcoming you back and providing you with the peaceful, hassle-free stay you deserve, right in the heart of vibrant Paris.

Dear Sir,Your words struck a chord with us, and it is regrettable that your stay was affected by the issue of the lift, an exceptional situation for our establishment. For your information, it will be back in operation on 3 November. In the meantime, we will do our best to allocate you a room on the lower floors, unless you request otherwise. In addition, a team member is on hand throughout the day to help you take your belongings upstairs. Breakfast is served every day without exception, from 6.30am to 10am on weekdays, and from 7.30am at weekends. We are surprised that you have not enjoyed it. We would like to assure you that your experience does not reflect the excellence and warm welcome that the Hôtel Lautrec Opéra is committed to offering. Nevertheless, we hope that your time spent in our neighbourhood, surrounded by the Opéra Garnier and the Grands Boulevards, will remain fond memories.

Dear guest,Thank you for your positive comment ! We are indeed very fortunate to be situated within walking distance of many of Paris' attractions, from the Opéra Garnier to the Galeries Haussmann and the Palais Royal. Our location makes us the ideal base from which to discover the City of Light, both for travellers with a passion for culture and for those who enjoy strolling through the lively streets of the 2nd arrondissement.It is always a pleasure for us to know that our guests have been able to fully enjoy their stay thanks to our great situation. We hope to have the pleasure of opening our doors to you again, for other unforgettable Parisian escapades.

Dear Sir,The whole team is sorry to hear about your comment. It seems that you were mistaken in your choice of establishment, and are not used to the services of a 3* hotel in the heart of Paris. As you may have noticed, our warm welcome, availability and services are generally praised by our guests.I can understand your disappointment if you didn't make any enquiries about your accommodation, but we did everything we could on site to meet your requirements.I hope you will find an establishment that meets your expectations the next time you visit the capital,Hotel Lautrec Opéra*** management