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Reviews of Conrad Pune by Hilton

5 out of 5
Conrad Pune by Hilton
7 Mangaldas Road, Pune, Maharashtra

Reviews

9.6

Exceptional

Rating 10 - Excellent. 148 out of 184 reviews" "
Rating 8 - Good. 24 out of 184 reviews" "
Rating 6 - Okay. 8 out of 184 reviews" "
Rating 4 - Poor. 2 out of 184 reviews" "
Rating 2 - Terrible. 2 out of 184 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Probably the nicest property I have stayed at.
Stayed 4 nights in May 2024

10/10 Excellent

Naresh, Katy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well appointed property with well trained staff that are courteous and professional. Rooms are spacious and well maintained. Lots of great options for dinning, bar and a great pool area. We will be surely staying here on our visits to Pune.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel will stay there again
Stayed 4 nights in Feb 2024

8/10 Good

Pranav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Arlan, Spring

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, food, room were all exemplary
Stayed 2 nights in Feb 2024

8/10 Good

Smitha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Communicable staff
Stayed 1 night in Feb 2024

10/10 Excellent

Karan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food was impeccable. They gave us an early check in, very graciously.
Stayed 1 night in Feb 2024

6/10 Okay

Sameer

Business traveller
Disliked: Staff & service
Cold unfriendly receptionist
Receptionist handed me the key at checkin without any further directions, information or helpfulness. Arrival experience was horrible
Stayed 1 night in Jan 2024

10/10 Excellent

Girish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Nilesh

Stayed 3 nights in Dec 2023

10/10 Excellent

Namita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very grand hotel and a bit too fancy for me, but I love it - everything is beautiful. It is my home away from home in Pune and I always feels very welcome when I stay. It is centrally located so relatively easy to get to different areas as needed. The staff are extremely kind and professional. I cannot recommend the spa highly enough - the ayurvedic treatments are absolutely transformative. Between the therapeutic benefits and the kindness of the staff, this is my absolute favorite spa in the world! I highly recommend the Conrad in Pune. Absolutely worth it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sanjeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

mayyar

Travelled with family, Business traveller
Excellent service all around. I have Never experienced this high level of service ever before. AMAZING, FANTASTIC !!!!
Stayed 5 nights in Nov 2023

10/10 Excellent

Adish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option to choose
My three nice stay at Conrad Pune was wonderful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Amazing hotel! Very clean, elegant and friendly.
Stayed 1 night in Oct 2023

6/10 Okay

Saurabh

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel is okay but the staff is not that great. Their lounge staff kept harassing us over single and double occupancy. Business lounge is absolutely bare bones. United lounge is better than that. It would be nice if you could avoid their staff.
Stayed 3 nights in Jul 2023

6/10 Okay

Sriramani

While checkin was very smooth , the hospitality at breakfast table left a lot to be desired. Most of the female staff made eye contact and smiled but the male staff are bland with no eye contact and expressionless. While taking the plate from table the good dropped and the staff pretended to not seen it. after pointing them to pick the dropped food on table it was picked but not a apology. Missed basic etiquettes of a five star hotel. However he staff at reception and desk and room service are very cordial and genuinely helping.
Stayed 1 night in Mar 2023
Response from Conrad Pune on 23 Mar,2023
Dear Guest, Thank you very much for choosing India’s first Conrad and taking the time to share your experience!We make every effort to ensure your visit is a truly inspired one and it is extremely disheartening to know that we were not able to create an inspirational experience during your recent visit with us.May I please request you to treat this incident in isolation and not a true reflection of our bespoken hospitality services. We assure you that we have taken the necessary corrective action to ensure a seamless experience.Thank you for your feedback and is a pleasure for us to be at your service. We implore you to provide us with another opportunity to showcase and deliver the true Conrad’s smart luxury experience. Stay Inspired! Best Regards,RAHUL BHAGATDIRECTOR OF OPERATIONS

10/10 Excellent

Yasmin

Stayed 1 night in Mar 2023
Response from CONRAD PUNE on 7 May,2023
Dear Guest, Thank you very much for choosing India’s first Conrad and taking the time to share your experience!We make every effort to ensure your visit is a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We are so glad you enjoyed the services and offerings during your time with us.Your kind words of encouragement have been shared with the team and they are thrilled to receive this recognition of their hard work.On behalf of the entire team of Conrad Pune, I look forward to welcoming you back soon. Stay Inspired! Best Regards,RAHUL BHAGATDIRECTOR OF OPERATIONS

10/10 Excellent

Smruti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Conrad Pune on 12 Feb,2023
Dear Guest, Thank you very much for choosing India’s first Conrad and taking the time to share your experience!We make every effort to ensure your visit is a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We are so glad you enjoyed the services and offerings during your time with us.Your kind words of encouragement have been shared with the team and they are thrilled to receive this recognition of their hard work.On behalf of the entire team of Conrad Pune, I look forward to welcoming you back soon. Stay Inspired! Best Regards,RAHUL BHAGATDIRECTOR OF OPERATIONS

10/10 Excellent

Sukanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Hotel hospitality was great. Pranita and staff took extra care to make sure we were comfortable. Clean rooms. Food was good.
Response from Pooja on 8 Nov,2022
Dear Sukanya, Thank you very much for choosing Conrad Pune and taking the time to share your experience! We make every effort to ensure your visit is a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We are so glad you enjoyed the services and offerings during your time with us.Your kind words of encouragement have been shared with the Pranita and the team and they are thrilled to receive this recognition of their hard work.On behalf of the entire team of Conrad Pune, I look forward to welcoming you back soon. Stay Inspired! Best Regards,POOJA MALLYAFRONT OFFICE MANAGER

10/10 Excellent

Prateek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Pooja on 7 Nov,2022
Dear Prateek,Thank you for taking the time out to rate us on Expedia.We look forward to more visits in the futureWarm RegardsPooja Mallya

6/10 Okay

Deepak, Flat Bush

Disliked: Cleanliness, staff & service
The shower in the bathroom was clogged. The carpet and the Sofa in the room were stained. The Room Boy did not vacuum and clean the glass table properly. The Bathroom door was making squeaky sound and brushing on the frame. Waiters in the Coffee Shop need to be trained and should maintain high personal hygiene. Sabudana Khichadi was too dry. Juice stations were not attended and filled for 10 minutes. The Reception staff said that I am allowed to pack my breakfast, however when I asked the Coffee Shop guys they refused. I had to argue with the waiter, as there was no Duty Manager on duty. To address the above issues they offered me free laundry and cancelled 1 day breakfast - appreciate that. Overall the hotel needs to put in more efforts on cleanliness and training the waiters.
Stayed 5 nights in Sep 2022
Response from Pooja on 19 Sept,2022
Dear Mr. Kulkarni,Thank you very much for choosing to stay at India’s first Conrad and taking the time to share your experience!We make every effort to make your stay a truly inspired one and we are disappointed that we fell short of delivering the same during your recent visit.I do note your candid feedback and I sincerely regret the inconvenience caused to you and assure this feedback has been addressed with the relevant stakeholders.I am sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.We look forward to your continued visits and to welcoming you back.Warm Regards,Pooja Mallya

6/10 Okay

Sridhar

Business traveller
Liked: Staff & service
Disliked: Room comfort
Poor comfort
King size Bed was uncomfortable. Raised in the middle and slopping on the sides. Five Pillows but all flat Had to call a hard piece. Towels were not upto rhe mark for a hotel of your standing. Should be far better. Killed a cockroach in the bath area.
Stayed 2 nights in Sep 2022
Response from Pooja on 9 Sept,2022
Dear Sridhar,Thank you very much for choosing to stay at India’s first Conrad and taking the time to share your experience!We make every effort to make your stay a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit.I sincerely regret the inconvenience caused to you and assure you that the same has been addressed with the concerned head of departments.I’m sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.We look forward to your continued visits and to welcoming you back.Warm Regards,Pooja MallyaFront Office Manager

10/10 Excellent

Haritha, piscataway

Liked: Cleanliness, staff & service, property conditions & facilities
Room, Lobby,
Stayed 1 night in Aug 2022
Response from Pooja on 9 Sept,2022
Dear Haritha,Thank you very much for choosing Conrad Pune and taking the time to share your experience! We make every effort to ensure your visit is a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We are so glad you enjoyed the services and offerings during your time with us.Your kind words of encouragement have been shared with the team and they are thrilled to receive this recognition of their hard work.On behalf of the entire team of Conrad Pune, I look forward to welcoming you back soon. Regards,Pooja MallyaFront Office Manager

10/10 Excellent

bhavesh kanabar

Stayed 3 nights in Jun 2022

10/10 Excellent

Michelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff and service was absolutely customer friendly. The property was amazing. An excellent experience. Rajdip n Kirti make up the rooms beautifully each day.
Stayed 3 nights in Jun 2022

10/10 Excellent

RAVI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room, good service. Experienced staff
Stayed 5 nights in May 2022

10/10 Excellent

Rhishikesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for family with children
We had an amazing stay at Conrad. The rooms are spacious and the room cleaning staff kept the room very clean and tidy. The gym and pool area is very well maintained and one of most clean facilities that i witnessed so far! The service offered in restaurants is fantastic! Our daughter travelled first time to India, so we were careful with food and water. The kitchen staff (esp. Milind, Vishal chef and Shyam Chef) was outstanding and made special food for our daughter! Pooja Mallya was fantastic to provide us great support throughout our stay! If one thing that I would recommend to improve is, to manage the private events in more professional manner. The music at times was very loud that ran until 2 am and was disturbing. Pooja was very receptive of this feedback, which is great! All in all a fantastic stay!
Stayed 12 nights in Apr 2022

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable for quality and service
Super-clean and comfortable. We stayed just one night in an Executive King room. There was boisterous music on the ground floor at night, but we couldn't hear much. Drinks were excellent, dinner (soup and pasta) in our room superb, and breakfast was sumptuous and high-quality. One of the best hotels I've stayed in (I've been to plenty).
Stayed 1 night in Apr 2022
Response from Pooja on 26 Apr,2022
Dear Rajesh, Thank you very much for choosing Conrad Pune and taking the time to share your experience! We make every effort to ensure your visit is a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We are so glad you enjoyed the services and offerings during your time with us. Your kind words of encouragement have been shared with the team and they are thrilled to receive this recognition of their hard work. On behalf of the entire team of Conrad Pune, I look forward to welcoming you back soon. Stay Inspired! Best Regards, POOJA MALLYA FRONT OFFICE MANAGER

10/10 Excellent

VIJAY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Pooja Mallya on 30 Mar,2022
Thank you very much for choosing to stay at India’s first Conrad and taking the time to share your experience! We make every effort to make your stay a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We look forward to your continued visits and to welcoming you back. Please feel free to get in touch with us directly at +91 20 6745 6745 or alternatively email us at pnqci.res@conradhotels.com for your future reservations. Warm Regards Pooja

4/10 Poor

PRASAD, Glen Allen

Liked: Amenities, property conditions & facilities
I think I was prejudiced vis a vis other guests, staff was reluctant to work. Couple of incidents whenever I used to go for early breakfast I ask for coffee which is not present for self serve, they would look the way, when i asked to keep my valuables in safe at reception which they themselves recommend they would push the buck to other and keep wasting my time. I feel overall the property does not meet the Hilton standard world wide for the price which is more than world standard
Stayed 3 nights in Mar 2022
Response from Pooja Mallya on 30 Mar,2022
Dear Mr. Prasad Thank you very much for choosing to stay at India’s first Conrad and taking the time to share your experience! We make every effort to make your stay a truly inspired one and we are disappointed that you have left the hotel with this feeling as you have mentioned. I do note your candid feedback pertaining to both experiences and sincerely regret the inconvenience caused to you and assure you that the same has been addressed with the concerned head of departments. I’m sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services. We look forward to your continued visits and to welcoming you back. Warm Regards, Pooja

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed at The Conrad Hotel previously, I had no hesitation in visiting again. My only complaint is that the swimming pool was closed on Thursday 17/03/2022 for a private function. What about the guests who have paid to stay & want to have a swim?!!! Looks like the hotel decided to close the pool for the private function to increase their income AND took the money paid by guests to stay at the hotel.
Stayed 5 nights in Mar 2022
Response from Pooja Mallya on 25 Mar,2022
Dear Amin, Thank you very much for choosing Conrad Pune and taking the time to share your experience! We make every effort to ensure your visit is a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We acknowledge your feedback on the swimming pool and request to let the front desk know should this occur once again as the hotel has made alternate arrangements for this kind of scenario. On behalf of the entire team of Conrad Pune, I look forward to welcoming you back soon. Stay Inspired! Best Regards, POOJA MALLYA FRONT OFFICE MANAGER

10/10 Excellent

Venkatesan

Stayed 4 nights in Mar 2022
Response from Pooja on 9 Sept,2022
Dear Venkatesan,Thank you very much for choosing to stay at India’s first Conrad and taking the time to share your experience!We make every effort to make your stay a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. I’m sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.We look forward to your continued visits and to welcoming you back.Warm RegardsPooja MallyaFront Office Manager

6/10 Okay

Virendra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Jebin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for multiple reasons and occasions
Stayed 1 night in Dec 2021

2/10 Terrible

v

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional
The security stolen the phone at the time of X-ray and later on and none of the staff was ready to resolve my problem and I had to find my phone through the app find my phone abs security only handed over this to me once it started being out loud. Extremely disappointed I was in Pune for 2 days for business meetings and this incidence has shaken me completely. Wikl never recommend as staff is very unprofessional
Stayed 2 nights in Nov 2021

10/10 Excellent

jagdish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful. Great staff. Great breakfast
Stayed 1 night in Nov 2021

10/10 Excellent

Akhil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Shriprakash

Stayed 1 night in Oct 2021

10/10 Excellent

TUSHAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They make you feel special
Excellent staff and service. Right from checkin till checkout. Everyone goes out of their way to make sure you have an amazing stay. Rooms are huge with good view of Pune city. Food is delicious with good variety for breakfast, Lunch and Dinner.
Stayed 2 nights in Oct 2021

10/10 Excellent

Sujatha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Bhushan on 5 Aug,2021
Dear Ms. Sujatha, We thank you for taking your valuable time for giving us the feedback. Best regards, Bhushan Gupte

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody from front office were really helpful from chek in till checkout very quick and super helpful even Front office manager Mr. Gupte took an extra initiative and was at sight Just to resolve small issue in my room. Housekeeping staff Swati was Phenomenal she was really kind and did great job with towel art and cleaning room time to time. Great service at coriander kitchen restaurant all staff was friendly and helpful. Great property to stay friendly and nice environment.
Stayed 4 nights in Jan 2021
Response from Bhushan on 6 Feb,2021
Dear Guest, We thank you for the review. My team & I’m elated to hear your kind words of appreciation. Best Regards, BHUSHAN GUPTE

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled multiple countries and stayed in the best hotels but this one is by far the best. Room spacing, interior and all automation in the room is extraordinary. For sure I am coming back with family.
Stayed 1 night in Feb 2021
Response from Bhushan on 6 Feb,2021
Dear Guest, We thank you for the reply. Best Regards, Bhushan Gupte

10/10 Excellent

Sanjeev

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from BHUSHAN on 6 Jan,2021
Dear Sanjeev, We thank you for your valuable feedback. Best Regards, On behalf of Conrad Pune Team B H U S H A N G U P T E

8/10 Good

Suraj

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Bhushan on 28 Dec,2020
Dear Guest, We thank you for your kind response. Best Regards, Bhushan Gupte

10/10 Excellent

Uday Gajanan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Bhushan on 21 Dec,2020
Dear Mr. Gajanan, We thank you fo`r the response. Best Regards, Bhushan Gupte

8/10 Good

Pranav, Pune

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part about Conrad is there spacious luxurious rooms. You truly get feeling staying in a 5 star hotel. I really like the hotel architecture, its lavish infrastructure and grandeur and interiors of the room and as well as hotel. I think they need to improve upon the quality of food and drinks they serve for the exorbitant price they charge for it.
Stayed 2 nights in Oct 2020
Response from Bhushan on 21 Oct,2020
Dear Pranav, Greetings from Conrad Pune. We appreciate your response & that you for taking out time to write a precious response. Best Regards, Bhushan Gupte Front Office Manager

10/10 Excellent

Santosh

Stayed 1 night in Oct 2020
Response from Bhushan on 21 Oct,2020
Dear Santosh, Greetings from Conrad Pune. We thank you for your valuable response. Best regards, Conrad Pune Team