6/10 Okay
Shaunna, Carmel
Travelled with partner
1 Jun,2024
I have visited and/or stayed at 9 different properties in Punta Cana, Cap Cana and Bayahibe and I would rate this property towards the bottom of my experiences 2nd to Melia. The property is pretty but dated. Service with exception of 2 restaurants was not good. Almost rude and dismissive. We could see different treatment with other guests even when we had just arrived. There was no direction upon arrival. We had to ask for towels and soap for the sink 4 times before getting. The toilet had to be flushed multiple times for even the slightest amount of tissue. There were no added amenities and services compared to competitors. Entertainment was okay but I have seen better again at competitors. I would not consider this luxury until they elevate and match what the others offer. We decided we do not plan to go back to a Royalton in the future. Far too many options to consider. I wish them luck!
Shaunna
Stayed 6 nights in May 2024