Junction A1 / A66, Scotch Corner, Richmond, England
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Room smaller than expected. Curtains don’t close all the way. Bath tub curtain way too short. Water drips out when showering. Carpet not vacuumed. Has no view.
Ambience good. Breakfast good w lots of options. Kitchen staff good and helpful.
Great place to stay as stop off on way home from Scotland.
Very close to cinema in a converted station in Richmond so a nice evening there
Many thanks to Tracy in the restaurant. Brilliant and so helpful
Sally
Stayed 1 night in Mar 2024
Response from Charlotte G on 2 Apr,2024
Thank you very much for your great feedback, Sally!
Good overnight stop.
Toilet very low. No good for elderly or infirm
Jan
Stayed 1 night in Feb 2024
Response from Charlotte G on 12 Apr,2024
Dear JanThank you for visiting us and your feedback.
8/10 Good
Craig
Business traveller
18 Jan,2024
Liked: Cleanliness, staff & service, room comfort
Stayed Monday night and Wednesday 2 different room one very soft bed and the other very hard. But ok. Room clean but dated felt old fashioned. Water pressure on shower not the best. Staff really friendly and helpful.
Craig
Stayed 1 night in Jan 2024
Response from Charlotte G on 26 Jan,2024
Hi CraigThank you for your feedback. I am pleased to learn you enjoyed your stay with us. I will feedback your pointers and we look forward to welcoming you in the future. Thank youCharlotte GregoryReservations Manager
The place is immaculately organized and staffed. Front desk are SUUPER and breakfast crew are LOVELY. Everyone is so punctual and warm. I will be in a rush to get back whenever in Darlington/Richmond/… area.
Hessam
Stayed 2 nights in Dec 2023
Response from Charlotte G on 12 Jan,2024
Hi Hessam,We are so pleased to hear your feedback. Thank you for taking the time to review. We look forward to welcoming you to us in the near future.
Stayed before as it’s a convenient stop over.
We find that it is a comfortable and peaceful place to relax.
The restaurant food was good for dinner and the staff were excellent.
Breakfast was good with an excellent selection of hot and cold food on offer.
Even tho this was New Year’s Eve - we had peace and quiet with no disturbance at all.
We would definitely stay again and recommend to others.
Robert
Stayed 1 night in Dec 2023
Response from Charlotte G on 16 Jan,2024
Hi Robert,Thank you so much for leaving a wonderful review. We look forward to welcoming you in the future. Charlotte GregoryReservations Manager
Had a lovely stay. Food and restaurant service excellent. Disappointed that safe in bedroom didn't work and that there was no keys/padlocks for lockers in health centre.
Verified traveller
Stayed 1 night in Dec 2023
Response from Charlotte G on 28 Dec,2023
Dear Guest, Thank you for you time to publish a review. I am sorry to hear of the issues you experienced while staying with us. This feedback is important to us to make improvements. We hope you come visit us again in the near future, and have a lovely return visit.
As it was only 1 night we didn't use all services but the stay was great.
Thomas
Stayed 1 night in Dec 2023
Response from Charlotte G on 28 Dec,2023
Hello Thomas, Thank you for taking the time to leave such a positive review!
10/10 Excellent
Claire
14 Dec,2023
Claire
Stayed 1 night in Dec 2023
Response from Charlotte G on 28 Dec,2023
Hello Claire Thank you for your 10 out of 10 rating. Its very much appreciated!
8/10 Good
stephen
2 Dec,2023
Liked: Cleanliness
stephen
Stayed 1 night in Dec 2023
Response from Charlotte G on 28 Dec,2023
Dear Stephen, Thank you for your rating. If you wish to advise what would make your stay a 10 out of 10, please do contact us to discuss further. 01748 850900 opt 7.Thank you!
Dear ChrisThank you for your rating. If you wish to contact us to advise what would make your rating a 10 out of 10, please contact 01748 850900 opt 7.Thank you!
6/10 Okay
pauline
Travelled with family
20 Nov,2023
Liked: Cleanliness, staff & service, room comfort
Choose this hotel for the pool it was closed when we asked about going at 5, Room clean and comfortable . Food was awful pasta dish was not properly cooked no sauce just water at bottom, though chips good.Drinks over priced £10 for a glass of prosecco.
pauline
Stayed 1 night in Nov 2023
Response from Charlotte G on 28 Dec,2023
Hello Pauline, Thank you for your review. I am sorry to hear you couldn't use the Leisure Centre and that your meal wasn't what was expected. Your feedback is important to us, to make the improvements necessary. We do hope you return to us again in the future.
Nice hotel. Friendly staff. Good food. Toilet stained otherwise would have rated excellent
David
Stayed 1 night in Sep 2023
Response from Charlotte G on 28 Dec,2023
Hello David, Thank you for your review. I am sorry to hear the toilet was stained. I'm glad you enjoyed all other aspects of the hotel and we wish for you to return to us in the future.
The hotel felt dated. Not very friendly for people with disability.
Even food was poor quality in taste, choice and service. Items on both Drinks and food were not available.
Italian menue lacked choice. No spaghetti, ravioli, lasania, etc
Breakfast was good.
Verified traveller
Stayed 1 night in Aug 2023
Response from Charlotte G on 28 Dec,2023
Hello, Thank you for your review. I am sorry to hear you were disappointed in your stay with us. We take all feedback very seriously and will be passed on to the relevant team members. We hope to wish you back to us in the future, for a faultless stay.
Great hotel, the lady on reception was fantastic noticed my wife was disabled and quickly moved us to a closer room
Gordon
Stayed 1 night in Aug 2023
Response from Charlotte G on 28 Dec,2023
Hello GordonThank you for your fantastic review! We hope to wish you back in the near future.
8/10 Good
Derek
Travelled with family
14 Aug,2023
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very friendly,polite and willing to help. The hotel fixtures and fittings are old, carpets worn and tbread bare. Requires updating.
Derek
Stayed 2 nights in Aug 2023
Response from Charlotte G on 28 Dec,2023
Hello Derek Thank you for your review. Your feedback is important to us, to make it right for future visits. We hope you had an enjoyable stay, and hope you return to us in the near future.
Hello MandyThank you for your rating. If you would like to advise what would make your stay a 10, please contact 01748 850900 opt 7. Thank you and we hope to see you again in the near future.
10/10 Excellent
Rowland
13 Aug,2023
Rowland
Stayed 1 night in Aug 2023
10/10 Excellent
Keith
13 Aug,2023
Keith
Stayed 1 night in Aug 2023
Response from Charlotte G on 28 Dec,2023
Hello KeithThank you for your 10 out of 10 rating!