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Reviews of Manchester Grand Hyatt San Diego

4 out of 5
Manchester Grand Hyatt San Diego
1 Market Pl, San Diego, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2240 out of 3238 reviews" "
Rating 8 - Good. 546 out of 3238 reviews" "
Rating 6 - Okay. 219 out of 3238 reviews" "
Rating 4 - Poor. 130 out of 3238 reviews" "
Rating 2 - Terrible. 103 out of 3238 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Lou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities. Room furniture a little tired but excellent housekeeping.
Stayed 2 nights in Apr 2024
Response from Nyree on 29 Apr,2024
Thank you for your feedback on your recent stay at our hotel. We're delighted you enjoyed our location and amenities, and appreciate your compliments on our diligent housekeeping team. We acknowledge your note on the furniture and are excited to share that updates are planned in our upcoming renovations. We value your input as it guides our enhancements and look forward to your next visit.

10/10 Excellent

Manabu

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star. But 4 star for parking and no spa for wife. But again, this is 5 star for me as the front desk was accommodating and made sure we were taking care of. Balmain products smelled so good. The pool was fantastic! Even in 60 degree weather and overcast, the pool was well heated and the jacuzzi was welcoming. I swam with my son for at least an hour without getting cold! This was so underused because people think it would be too cold. Glad I listed to my 5 year old. The view from 24th floor was amazing. The Market store was open 24/7 and wife thought it was faster and cheaper to get our eat in meal here instead of room service. You’ll save a little this way. We went to the zoo and took our car there. Big mistake on a clear Saturday afternoon! I’d suggest the satellite parking or ride share. Overall, this hotel is top notch. Our dog loved it here too! Just go across the street on the other side of the track to walk the dog in MLK promenade. Many inspirational quotes from the great man. Would definitely stay here again. Parking a little light but there was a convention here. Chargers were always full so make sure you charge before you get here and have charge left to charge elsewhere when you leave.
Stayed 2 nights in Apr 2024
Response from Nyree on 29 Apr,2024
Thank you for your detailed feedback and for highlighting your positive experience with our front desk team, the amenities, and the heated pool. We're thrilled to hear that your stay was enjoyable, including the view from the 24th floor and the convenience of our 24/7 Market store.We acknowledge your concerns about parking and the absence of a spa. Rest assured, we are planning an upcoming renovation that aims to enhance our facilities and services. Your suggestions for parking and transportation are greatly appreciated and useful for improving our guest experience.We're glad your family, including your dog, enjoyed their time and the nearby MLK promenade. We look forward to welcoming you back to our hotel for another exceptional visit.

2/10 Terrible

Catherine

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Nyree on 30 Apr,2024
Thank you for taking the time to share your rating. We are genuinely concerned to learn that your experience did not meet your expectations. Our team is dedicated to ensuring the comfort and satisfaction of our guests, and your feedback is crucial in guiding our efforts, especially as we approach our upcoming renovations. We hope to have the opportunity to provide you with a much-improved experience on your next visit.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Apr 2024
Response from Nyree on 28 Apr,2024
Thank you for your feedback! We hope to welcome you back for another great stay!

4/10 Poor

Junhyuk

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Broken sink in room so we requested a change in room. Got obstructed view in a different tower (this was more city view) despite paying for bay view, for which we paid a premium. Feel like the staff was trying to gaslight us into thinking we were getting same value for what we paid. Curtains are also very dusty and broken.
Stayed 1 night in Apr 2024
Response from Nyree on 28 Apr,2024
Thank you for sharing your experience with us. I'm sorry to hear about the issues with the sink and the room change that did not meet your expectations for the bay view. We take your feedback seriously and are in the planning stages of renovations to address these concerns. I apologize for any inconvenience and hope to better meet your expectations in the future.

6/10 Okay

james

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was nice, my only complaint is that for the price of the rooms I would think they have better upkeep of them, we had wallpaper in the bathroom coming off the walls, the night stands had chunks of wood missing from the corners , for the price not sure I would stay there again
Stayed 4 nights in Apr 2024
Response from Nyree on 25 Apr,2024
Thank you for sharing your feedback on your recent stay at our hotel. We're sorry to hear that the upkeep of the room did not meet your expectations, particularly with the wallpaper and night stands. Please know that we are planning renovations to enhance our guestrooms and overall experience. We appreciate your thoughts, as they are crucial in helping us improve.

2/10 Terrible

dawn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Major plumbing issues, food not fresh, wildly expensive parking
Stayed 2 nights in Apr 2024
Response from Andrew on 25 Apr,2024
Your feedback is important to us so we may continuously improve and enhance your experience.

10/10 Excellent

Isis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Andrew on 25 Apr,2024
Thank you again for staying at the Grand Hyatt San Diego and I sincerely hope we have the honor of welcoming you back soon.

8/10 Good

Eric, Peoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We've been coming here for the past 8 years and have never had a negative thing to say about this place. Everything is always exceptional from staff to the outdoors of this place but this time it was different. We ALWAYS have breakfast at their buffet and enjoy their omelette station. This weekend the lady "Shawna" that was working the station was VERY rude, not only to my family (first timers at the hotel) but to everyone who came to ask for an omelet. She seemed like she was irritated and bothered that she had a line of people asking for omelettes. 2 of my family members ended up leaving the line because she was making rude comments to the rest of us. I was pretty disappointed because it was my parents first time and she made it an uncomfortable experience. The waiter on the other hand was so nice as they have always been for the past 8 years. To be quite honest it was such a dissapointment to my family that the tab was $100 and they only ate the buffet because of the cook. Not sure if I'll be dining in if she's ever the cook there anymore.
Stayed 1 night in Apr 2024
Response from Nyree on 23 Apr,2024
We sincerely apologize for the disappointing service at our breakfast buffet. Your feedback is invaluable and we've taken immediate steps to address the issue. Thank you for your loyalty over the years, and we hope to have the opportunity to better serve you in the future

10/10 Excellent

Antonello

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on Seaport Village
Stayed 3 nights in Apr 2024
Response from Nyree on 23 Apr,2024
Thank you for your feedback! We hope to welcome you back again for another great stay!

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nyree on 23 Apr,2024
Thank you for your feedback! We hope to welcome you back again for another great stay!

8/10 Good

Lazar, Yorba Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Na
Stayed 1 night in Apr 2024
Response from Nyree on 22 Apr,2024
Thank you for your feedback! We hope to welcome you back again soon!

10/10 Excellent

Johanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location....a bit pricey..
Stayed 2 nights in Apr 2024
Response from Nyree on 21 Apr,2024
Thank you for your feedback! We hope to welcome you back soon!

10/10 Excellent

Douglas Charles, Menlo Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Great views.
Stayed 2 nights in Apr 2024
Response from Nyree on 15 Apr,2024
Thank you for your feedback! We hope to welcome you back soon for another great stay!

6/10 Okay

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator system was a nightmare!!!
Stayed 1 night in Apr 2024
Response from Andrew on 15 Apr,2024
Your feedback is important to us so we may continuously improve and enhance your experience.

10/10 Excellent

Cathy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Nyree on 18 Apr,2024
Thank you for your feedback! We hope to welcome you back again soon!

8/10 Good

Perry

Travelled with partner
Liked: Amenities, property conditions & facilities
Great location. Clean hotel, however it was pretty pricey. $65.00 valet charge & a $45.00 destination fee was very excessive.
Stayed 1 night in Apr 2024
Response from Andrew on 15 Apr,2024
Your feedback is important to us so we may continuously improve and enhance your experience.

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and we had a fantastic view of the bay. Only wish was that there would have been a place for a drink open later than 11:00.
Stayed 1 night in Apr 2024
Response from Andrew on 15 Apr,2024
Thank you again for staying at the Grand Hyatt San Diego and I sincerely hope we have the honor of welcoming you back soon.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nyree on 15 Apr,2024
Thank you for your feedback! We hope to welcome you back soon for another great stay!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome hotel stay
Stayed 1 night in Apr 2024
Response from Nyree on 15 Apr,2024
Thank you for your feedback! We hope to welcome you back soon for another great stay!

10/10 Excellent

Sandi

Liked: Staff & service, amenities, property conditions & facilities
Too notch property with fantastic location and gorgeous views.
Stayed 1 night in Apr 2024
Response from Andrew on 15 Apr,2024
Thank you again for staying at the Grand Hyatt San Diego and I sincerely hope we have the honor of welcoming you back soon.

2/10 Terrible

Michael

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we checked in they said they overbooked the hotel and all four of our KING bed rooms were now 2 Doubles. I was furious that I spent all that money for doubles instead of kings. The staff was dismissive and rude and I had to argue with them for them to even consider compensation. In which they only provided a free breakfast. Disappointing from such a higher class hotel
Stayed 1 night in Apr 2024
Response from Nyree on 14 Apr,2024
Thank you for your feedback. We apologize for the inconvenience and disappointment caused during check-in and the handling by our staff. Your comments are crucial to our efforts to enhance guest satisfaction. We are committed to improving and hope to provide a better experience in the future.

10/10 Excellent

Jamahl, Verona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was outstanding, very nice clean fancy hotel in great spot in downtown San Diego.
Stayed 2 nights in Apr 2024
Response from Nyree on 13 Apr,2024
Thank you for your feedback! We hope to welcome you back soon for another great stay!!

10/10 Excellent

Shabnam

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean and friendly!
Stayed 1 night in Jan 2024
Response from Nyree on 11 Apr,2024
Thank you for taking time to provide your feedback! We hope to welcome you back for another great stay!

10/10 Excellent

Thomas, Alamo

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Nyree on 11 Apr,2024
Thank you for taking time to provide your feedback! We hope to welcome you back for another great stay!

8/10 Good

William

Stayed 1 night in Apr 2024
Response from Nyree on 27 Apr,2024
Thank you for providing your feedback! We hope to have you back again soon!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room seemed dated but the rest of the facilities, staff and surrounding area made up for what was lacking in the room. The entrance is grand and the restaurant on the first floor served delicious meals and snacks that worked nicely when it was too late to dine out. We loved the location, especially the shopping and the coffee in the nearby marina area. We will definitely be returning to this area in San Diego and booking this hotel again.
Stayed 3 nights in Mar 2024
Response from Nyree on 6 Apr,2024
Thank you for your feedback! We hope to welcome you back soon for another great stay!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! Great location with lots of eating a shopping close by. The staff is super friendly and professional. I would definitely recommend staying here!!
Stayed 4 nights in Mar 2024
Response from Nyree on 6 Apr,2024
Thank you for your feedback! We hope to welcome you back soon for another great stay!

10/10 Excellent

Jaime

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with great amenities. Not the most exciting or walkable location but it isn't too bad. Would definitely go back with all of that in mind, just was hoping to be able to walk more places!
Stayed 4 nights in Mar 2024
Response from Andrew on 5 Apr,2024
Thank you again for staying at the Grand Hyatt San Diego and I sincerely hope we have the honor of welcoming you back soon.

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nyree on 6 Apr,2024
Thank you for your feedback! We hope to welcome you back soon for another great stay!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, property conditions & facilities
We had a wonderful time staying there it was our first time in our honeymoon we would love to come back
Stayed 4 nights in Mar 2024
Response from Andrew on 5 Apr,2024
Thank you again for staying at the Grand Hyatt San Diego and I sincerely hope we have the honor of welcoming you back soon.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nyree on 5 Apr,2024
Thank you for your feedback! We hope to welcome you back soon for another great stay!

10/10 Excellent

dave

Stayed 1 night in Mar 2024
Response from Nyree on 25 Apr,2024
Thank you for your feedback! We hope to have you back again soon!

8/10 Good

Christina D

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views
Stayed 3 nights in Mar 2024
Response from Nyree on 4 Apr,2024
Thank you for your feedback! We hope to welcome you back for another great stay!

6/10 Okay

Azadeh

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nyree on 4 Apr,2024
Thank you for providing this feedback. We apologize for any issues you encountered here with us. We hope that you will return for an improved experience.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family an I enjoyed the breakfast time at the terrace!
Stayed 1 night in Jan 2024
Response from Nyree on 4 Apr,2024
Thank you for your feedback! We hope to welcome you back for another great stay!

8/10 Good

Brenda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
poor quality pillows. cracked bathroom sink. kind of surprised as this is supposed to be a grand Hyatt 🤔
Stayed 1 night in Mar 2024
Response from Nyree on 4 Apr,2024
Thank you for providing this feedback. We apologize for the issues in your room and will use your feedback to make improvements. We hope that you will return for an improved experience.

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Grand Manchester was wonderful. Beautiful views, well appointed and friendly staff.
Stayed 4 nights in Mar 2024
Response from Nyree on 4 Apr,2024
Thank you for your feedback! We hope to welcome you back for another great stay!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nyree on 4 Apr,2024
Thank you for your feedback! We hope to welcome you back for another great stay!

10/10 Excellent

Nune

Love it
Stayed 1 night in Mar 2024
Response from Nyree on 1 Apr,2024
Thank you for your feedback! We hope to have you back soon!

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Mar 2024
Response from Nyree on 1 Apr,2024
Thank you for your feedback! We hope to have you back soon!

8/10 Good

Mary Ruzel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice bay view
Stayed 2 nights in Mar 2024
Response from Nyree on 30 Mar,2024
Thank you for your feedback! We hope to welcome you back for another great stay!

8/10 Good

Kelly, San Diego

Travelled with family
Liked: Cleanliness, staff & service
The room was fine for the night but there is a stuffy/vaguely smoky smell in the room. When the AC runs it causes a buzzing hum due to vibrations rattling a part of the window. Location is great - came for a Padres game. Hotel entrance/lobby is impressive.
Stayed 1 night in Mar 2024
Response from Nyree on 30 Mar,2024
We are so sorry to hear your room fell short of our standards and your expectations. We will use your feedback to improve. We hope to welcome you back for an improved experience!

10/10 Excellent

Sharon, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around!
Stayed 2 nights in Mar 2024
Response from Nyree on 30 Mar,2024
Thank you for your feedback! We hope to welcome you back for another great stay!

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly hotel
Stayed 1 night in Mar 2024
Response from Nyree on 30 Mar,2024
Thank you so much for your feedback! We hope to have you back again soon for another great stay!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
The Hyatt hotel was well maintained but the surrounding area was a little concerning with the amount of homeless people.
Stayed 5 nights in Mar 2024
Response from Nyree on 30 Mar,2024
Thank you so much for your feedback! We hope to have you back again soon for another great stay!

10/10 Excellent

Peter, Cambridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Friendly staff. Not cheap, especially parking ($45 self, $65 valet). But nice facilities and room.
Stayed 1 night in Mar 2024
Response from Nyree on 30 Mar,2024
Thank you so much for your feedback! We hope to have you back again soon for another great stay!

4/10 Poor

mia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The facilities of the four-star hotel are very old, the room has the smell of the last guest after taking a bath, and the ventilation is not very good. There are coffee stains on the new LIDS, which no one should have noticed for a long time and then cleaned and replaced, the dust on the nightstand, the dust on the sofa, and the sink is cracked. The sea view room I booked is smaller than the picture, and the kingsize bed is smaller than the kingsize bed at home. I thought the scenery near the dock was good, but there would be the sound of the train and the roar of the ship, so there would be no environment to go to bed early, and it was good to go to the beach for running in the morning. The facilities are old anyway. I want to self park, but the second floor is in the clean ground, can not pass, I choose valet parking65 yuan, self parking50whole night. whatever, pass a night. Thank you for front desk people are nice.But I won't be booking this one again.
Stayed 1 night in Mar 2024
Response from Nyree on 30 Mar,2024
Thank you for taking time to provide your feedback. We will consider it and use it to improve. I do hope that you will return in the future for an improved experience.

6/10 Okay

Donald

Travelled with family and small children
Liked: Amenities
My wifi was spotty and was told I would not be charged the destination fee but was laughed at when I called the morning of check out by Michelle at front desk when I asked for it to be removed.
Stayed 1 night in Mar 2024
Response from Nyree on 30 Mar,2024
Thank you for taking time to provide feedback! We will use it to improve and hopefully welcome you back in the future for an improved experience.