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Reviews of Fairfield Inn & Suites by Marriott Santa Fe

2.5 out of 5
Fairfield Inn & Suites by Marriott Santa Fe
3625 Cerrillos Road, Santa Fe, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 377 out of 658 reviews" "
Rating 8 - Good. 186 out of 658 reviews" "
Rating 6 - Okay. 55 out of 658 reviews" "
Rating 4 - Poor. 22 out of 658 reviews" "
Rating 2 - Terrible. 18 out of 658 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a few times. It is always a good experience.
Stayed 1 night in May 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In general, very good, clean, nice. 1. The door to the room: takes too much effort to open. 2. The bathroom/shower: Needs a safety bar. 3. Soap: I brought my own bar soap. Liquid soap not good. 4. Breakfast: pretty boring. Did not always include bananas or oranges. Coffee too weak.
Stayed 9 nights in Apr 2024

4/10 Poor

Cynthia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you have pets, do NOT stay here. I booked this place via Expedia and on Expedia, it said our dog would be an extra $20. I get to the hotel after a VERY LONG drive only to have them give me a form where I’m not only charged $20 but I’m charged an extra $50!! The $50 is a one time fee no matter how long you are staying. I understand asking for a $50 deposit and giving back in the morning if the room was left clean but and extra $70 when I was expecting $20? I brought it to the attention of the front desk person and showed her what it said on the Expedia’s website and all she could say was, “I’m sorry. That is our policy.” I might add that the front desk man checking in was not friendly. The front desk as we were checking out was very pleasant and the lady in charge of the breakfast was also very nice. Room was good but not for an extra $70!! I will not be staying at a Fairfield Marriott ever again.
Stayed 1 night in Apr 2024

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night while traveling. All was very good.
Stayed 1 night in Apr 2024

6/10 Okay

Katerina

Travelled with family
Disliked: Staff & service, amenities
Property seems run down and they are not doing a good job with cleaning. Housekeeping only changed towels, never made the bed. Pool area was dirty, pool towels as well.
Stayed 3 nights in Mar 2024

2/10 Terrible

valetta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even the guys who worked there parked their cars right in front. No security cameras and very sketchy surroundings.
Stayed 1 night in Feb 2024

8/10 Good

Rashel

Travelled with family
Liked: Cleanliness, amenities
The breakfast was plenty but the juice machine did not work . We also had a problem with getting body wash as the room only had shampoo and conditioner. There is a Walgreens down the street so we ended up purchasing some.the indoor pool and hot tub was clean and a nice added bonus
Stayed 2 nights in Feb 2024

8/10 Good

CL

Stayed 1 night in Feb 2024

8/10 Good

William, Palo Alto

Liked: Cleanliness, staff & service, property conditions & facilities
Not happening
Stayed 1 night in Jan 2024

8/10 Good

Francesco

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

GUSTAVO

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
Property it’s ok but lacks updating. Our room shower was missing a door stopper to enter the restroom, the door handle will hit the shower glass door pretty hard making it dangerous; I reported this as a very concerning maintenance issue but in 2 days no one ever came. To fix it, the shower had an also a few dirty spots and there were no trash bags in the trash cans. I bit dissatisfied for a Fairfield property, not worth the the money I paid
Stayed 2 nights in Dec 2023

8/10 Good

Katherine

Stayed 5 nights in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Great location.
Stayed 1 night in Dec 2023

2/10 Terrible

Lisa

Travelled with partner
A fire broke out on the hotel property and the assigned manager on duty was nowhere to be found. Efforts to locate her were futile. A guest pulled the fire alarm so we would all know about this fire. The front desk phone was ringing off the hook and this manager was absent from her post. All the guests evacuated into the front of the hotel, not knowing whether we should stay or leave. We had to seek advice from the attending police officers and fire department about our safety in this situation. Clearly, the hotel’s security protocol for guests was violated. This ordeal endured for two hours at around 11:00 pm until 1:00 am. Once the fire was extinguished, I spoke with the young lady who had finally appeared at the front desk. She assured me that each of us guests would be refunded for our stay due to this inconvenience. The next morning when the head manager of the hotel arrived, she informed me that the fire was beyond her control and no refund was to be issued. I discussed with her that there had been no security protocol implemented during the fire incident, and all the guests had been traumatized by this. She rudely dismissed my concerns and told me “ We can’t be on duty 24/7. I have a life and kids to take care of.” I told her the hotel needed to take better responsibility for its management protocol. She was hostile and non cooperative and refusing. I desire a full refund of my stay along with Marriott Bonvoy points for additional stays at another property.
Stayed 1 night in Dec 2023

2/10 Terrible

Lisa

Travelled with partner
Disliked: Staff & service, property conditions & facilities
When a fire broke out right outside the hotel, the manager on duty was nowhere to be found. None of the guests were provided directions as to how to remain safe. The guest protocol for security and safety was violated. When I discussed this with the main hotel manager, her response was “we can’t be on duty 24/7. We all have a life and families.” There was no attempt for the hotel to take responsibility for their lack of supervision and customer care during this crisis which occurred around midnight. All if the guests were miffed, traumatized and inconvenienced in this ordeal. I want my room refunded in full and complimentary Marriott Bonvoy points added to my account. This event was terribly mismanaged. Potentially litigious for each guest.
Stayed 1 night in Dec 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, room comfort
The lighting in bathroom was not very bright
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd book here again.
Very clean and modern room. Went during a snowstorm and the thermometer kept us nice and cozy. Pet friendly was a bonus.
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights and both nights were very relaxing. The staff treated us amazing and breakfast was good.
Stayed 2 nights in Nov 2023

8/10 Good

Skip

Liked: Cleanliness, staff & service
Inconvenient location. Folks were nice at the hotel, but the location is far from anything one would want to visit.
Stayed 2 nights in Nov 2023

6/10 Okay

Melanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Overall our family stay was good. Breakfast was good. The staff was friendly and service was good. Convenient place and area. The AC or heater (fan) in the room wasn’t keeping the temperature at the desired temperature. The pool needs cleaning and would be better since winter weather to keep the water temperature higher.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Lori

Travelled with group
Great stay, but bring earplugs
Staff was great, rooms weee clean, and the bed was comfortable. Just wish the walk had been thicker so I couldn’t hear the people next door all night long.
Stayed 1 night in Nov 2023

8/10 Good

mary

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities
Disliked: Staff & service
Did not feel welcomed by staff.
Stayed 1 night in Nov 2023

6/10 Okay

Loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and I drove down from Denver for a weekend. The hotel was fine. It was clean and the bed was comfortable. The pillows were awful, though. Why can't hotels have decent pillows? The view from our room was of the run-down trailer park, so very disappointing to say the least. We couldn't open the drapes because it was a direct view into our room. There were very bright lights outside at night and our drapes didn't keep it out. The location was convenient.
Stayed 2 nights in Nov 2023

10/10 Excellent

SHIRLEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stella at front desk was super helpful AND friendly. Rooms are clean, well furnished. Pool and hot tub were a relaxing hit for me and breakfast was good! Not just the usual apples and toast!
Stayed 1 night in Nov 2023

6/10 Okay

Laura, Portsmouth

Travelled with family
Liked: Staff & service
Basic, clean
Stayed 2 nights in Oct 2023

6/10 Okay

Alejandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenience
Stayed 2 nights in Oct 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Stayed 2 nights in Oct 2023

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late and we were tired. They allowed us to stay in the hot tub to relax. Breakfast was ok but still good. Room was clean, bed was comfortable. Good choice
Stayed 1 night in Oct 2023

10/10 Excellent

Bonita, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms with very comfortable beds.
Stayed 8 nights in Oct 2023

10/10 Excellent

Dong Woo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good.
Stayed 1 night in Oct 2023

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Sep 2023

8/10 Good

M. Cory, Ruidoso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too far from the plaza but surrounded by other shops and restaurants. We ate just down the street and access was good. Parking lot was a bit tight and several pickups with trailers took up quite a bit of room. I like that I can book and depend on the quality of the hotel.
Stayed 1 night in Sep 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only problem is the front door glass was broken and had terrible appearance driving up to the hotel.
Stayed 2 nights in Sep 2023

4/10 Poor

Teresa

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The inside of the hotel and the rooms were clean. The staff was attentive and helpful. The outside of the hotel was drab and concerning. The front door had a huge, shattered window that was just taped up. So unappealing and made us wonder how it was damaged. We did not feel comfortable at first. Not my idea of a 200 hotel.
Stayed 3 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2023

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good, don't go here
Not a good experience at all. The front door was shattered. The night staff had an unconcerned attitude. Noisy neighbors in the room next to me. My car was robbed. The morning person named Stella said "yeah, we knew someone was robbed , but we didn't know who" when I asked them to call the police. Not good.
Stayed 1 night in Sep 2023

6/10 Okay

Omar

Travelled with family
Disliked: Room comfort
The front desk employee was very quit. Not a good afternoon or how can I help you. Just do you have a reservation. Also the place it felt unsafe. There was a homeless that was telling us bad things. Made us feel unsafe in the morning.
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and quiet, good bathroom and shower.
Stayed 1 night in Sep 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place. Safe for female travelers. Good breakfast.
Stayed 1 night in Sep 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent two nights at this hotel. The location is good, about 10 minutes away from downtown Santa Fe. The hotel was clean and the free breakfast was reasonable but had very limited choices (and potatoes were undercooked). Handicap parking was limited to two spaces and the rest of the parking area was a bit crowded. Would suggest that they have coffee carafes available throughout the day for guests. Only time they have coffee is during breakfast time. Overall it was a good place to stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Amenities
Clean
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Barrington

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and good breakfast bar
Stayed 27 nights in Jul 2023