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Reviews of Ramada by Wyndham Santa Fe

2.5 out of 5
Ramada by Wyndham Santa Fe
3450 Cerrillos Rd, Santa Fe, NM

Reviews

7.0

Good

Rating 10 - Excellent. 239 out of 1001 reviews" "
Rating 8 - Good. 316 out of 1001 reviews" "
Rating 6 - Okay. 203 out of 1001 reviews" "
Rating 4 - Poor. 122 out of 1001 reviews" "
Rating 2 - Terrible. 121 out of 1001 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet hotel ! Close to dining areas too!
Stayed 1 night in May 2024
Response from Alan Musegades General Manager on 14 May,2024
Thank you for the awesome remarks and rating

4/10 Poor

Isaias

Travelled with family
Disliked: Staff & service, amenities
Understaffed. The front attendant does check-ins/outs, attends the phone and replenishes breakfast items. Front attendant does not show appreciation/simpathy…Poor customer service…. When hot water for breakfast was over and I asked, she was on the phone, filled up a jar and handled to me. I had to replenish the water heater myself…. I am going for different hotels for my trips….
Stayed 1 night in Apr 2024
Response from Alan Musegades General Manager on 6 May,2024
I am sorry that we were busy and it seemed understaffed.

10/10 Excellent

jeff

Stayed 1 night in May 2024

8/10 Good

Jan

Travelled with family
The front desk staff was very accommodating, friendly and efficient
Stayed 1 night in Apr 2024
Response from Alan Musegades General Manager on 5 Apr,2024
Thank you for recognizing the staff and the great rating.

4/10 Poor

Jeffrey

Disliked: Cleanliness, property conditions & facilities
This hotel was extremely dated and tired. Everything was rundown and in need of updating.
Stayed 1 night in Mar 2024
Response from Alan Musegades General Manager on 3 Apr,2024
I am sorry that we did not meet your expectations.

6/10 Okay

Elaine

Travelled with partner
Disliked: Property conditions & facilities
Out dated furniture, finger prints on the refridgerator and the microwave. Sheets & shower curtain stained. The bathroom sink was clogged and the Keurig Coffee Pot didnt't work. Kids jumping in the room above us--asked if we could change rooms, was told sorry no rooms. Will not stay here in the future. Oh and PS the remote for the tv didnt work right. Dissapointed for the amount of money we paid.
Stayed 1 night in Mar 2024
Response from Alan Musegades General Manager on 1 Apr,2024
I am sorry that we did not meet your expectations, I will address the issues with our team.

4/10 Poor

Aileen

Disliked: Cleanliness, property conditions & facilities
Its dirty, dog hair on the bed, horrible carpet, super loud.
Stayed 1 night in Mar 2024
Response from Alan Musegades General Manager on 30 Mar,2024
I am sorry that we did not meet your expectations

8/10 Good

Jeri Kay

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms needed updated, floors stained, elevator didn't work real well. Staff was great. Breakfast was pretty good.
Stayed 3 nights in Mar 2024
Response from Alan Musegades General Manager on 25 Mar,2024
Thank you for your comments and rating.

6/10 Okay

Brittni

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Alan Musegades on 17 Mar,2024
Thank you for the rating

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Some memory mattresses would be good.
Stayed 1 night in Mar 2024
Response from Alan Musegades General Manager on 12 Mar,2024
thank you for the nice rating and when we change beds this fall we will consider your request.

10/10 Excellent

Vanesa

Business traveller
Liked: Amenities
Staff is very nice. Check in was easy. I stayed on the bottom floor right by the street and it was noisy. But overall not bad
Stayed 1 night in Feb 2024
Response from Alan Musegades General Manager on 24 Feb,2024
Thank you for the kind comments and great rating.

4/10 Poor

J

Traffic kept me up all night Elevator didn’t work
Stayed 2 nights in Feb 2024
Response from Alan Musegades General Manager on 15 Feb,2024
I am sorry that the highway kept you awake all night. We had notified the reservation site you used that the elevator was under an upgrade and not available.

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alan Musegades General Manager on 6 Feb,2024
Thank you for the great rating

4/10 Poor

Walter

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Mold in bathroom shelving. Breakfast- juice machine empty, coffee weak, hot choice wAs pizza slices. Very little else
Stayed 1 night in Jan 2024
Response from Alan Musegades on 31 Jan,2024
I am sorry that we did not meet your expectations

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Really liked the suite
Stayed 1 night in Jan 2024
Response from Alan Musegades on 30 Jan,2024
Thank you for the kind comments and rating

2/10 Terrible

Rita, Santa Fe

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Alan Musegades on 30 Jan,2024
I am sorry that we did not meet your expectations

8/10 Good

leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable stay
Stayed 3 nights in Jan 2024
Response from Alan Musegades General Manager on 16 Jan,2024
Thank you for the great rating and kind comments.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Alan Musegades General Manager on 11 Jan,2024
Thank you for the great rating!

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick trip.
It was a great stay, comfortable close to everything. A nice breakfast to start your day.
Stayed 2 nights in Jan 2024
Response from Alan Musegades General Manager on 8 Jan,2024
Thank you for the awesome comments and rating.

6/10 Okay

Razel Junne, Cypress

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was decent. Wish there were more options for the breakfast that they provided.
Stayed 2 nights in Jan 2024
Response from Alan Musegades General Manager on 8 Jan,2024
Thank you for the comments and rating.

10/10 Excellent

Cole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nice. This hotel served all of our basic needs, providing a great place to stay with clean facilities. Simple/basic interior, nothing fancy, but for the price point, it can't be beat. Great value while fulfilling all of our needs.
Stayed 3 nights in Dec 2023
Response from Alan Musegades on 31 Jan,2024
Thank you for the kind words and awesome rating

2/10 Terrible

Gilbert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay
There was noise all night, my card was charged an extra 80.00 dollars and when I called the front desk the lady was very rude with me and offered no help whatsoever.
Stayed 1 night in Dec 2023
Response from Alan Musegades General Manager on 4 Jan,2024
I am sorry that the card was charged an extra day of rent but it has been returned. I am sorry about the noise situation.

10/10 Excellent

XIAOQIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Alan Musegades on 30 Dec,2023
Thank you for excellent rating!

4/10 Poor

Jill

Stayed 1 night in Dec 2023
Response from Alan Musegades on 30 Dec,2023
I am sorry that we did not meet your expectations

8/10 Good

Hilary

Travelled with family
Liked: Staff & service
very reasonable place to lay your head after exploring!
Stayed 2 nights in Dec 2023
Response from Alan Musegades General Manager on 26 Dec,2023
Thank you for the nice comment and rating.

4/10 Poor

nagesha

Disliked: Cleanliness, amenities, property conditions & facilities
This property requires serious cleanup and maintenance. They need to either clean or replace their carpet. I chose it because the location was convenient. Staff was friendly and helpful but there is only so much they could do when the hotel needs major update and maintenance.
Stayed 2 nights in Dec 2023
Response from Alan Musegades General Manager on 26 Dec,2023
Thank you for being honest. We are working on some things already.

10/10 Excellent

Alicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Dec 2023
Response from Alan Musegades General Manager on 12 Dec,2023
Thanks for the great rating!

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a bed bug infestation
Stayed 2 nights in Dec 2023
Response from Alan Musegades General Manager on 11 Dec,2023
We have inspected your room and could not find any evidence of bed bugs. We are treating the room anyways.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was infested with Bed Bugs. I had to change to a different room 3 times due to the bed bug situation. Neighbor units were really loud & noisy with no consent of other people staying there. Awful hotel, customer service, rude staff, and terrible dirty rooms. I was unable to get a refund due to the hotel policy. I basically gave my money away because I did not stay there the last 2 nights.
Stayed 4 nights in Dec 2023
Response from Alan Musegades General Manager on 8 Dec,2023
We have looked at all the rooms you have stayed in and could not find any infestation. We treated the rooms just the same as if they were infected. I am sorry that you did not enjoy your stay.

10/10 Excellent

Daniela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything was close to hotel
Stayed 2 nights in Nov 2023
Response from Alan Musegades General Manager on 5 Dec,2023
Thank you for the kind comments and great rating.

10/10 Excellent

hErNaNdEz

Liked: Cleanliness, staff & service, property conditions & facilities
No problems loved it
Stayed 4 nights in Nov 2023
Response from Alan Musegades General Manager on 5 Dec,2023
Thank you for the rating and comments

10/10 Excellent

Prince

Stayed 2 nights in Nov 2023
Response from Alan Musegades General Manager on 26 Dec,2023
Thanks for the great rating

4/10 Poor

Diane

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The floors looked like it wasnt vacuum for awhile. Shower was also dirty
Stayed 1 night in Nov 2023
Response from Alan Musegades General Manager on 4 Dec,2023
I will address this with housekeeping immediately.

10/10 Excellent

brianna

Travelled with partner
Liked: Amenities
💯🙂😌👍👌🙏
Stayed 3 nights in Nov 2023
Response from Alan Musegades General Manager on 27 Nov,2023
Thank you for the rating

6/10 Okay

Edgar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The breakfast was pretty poor considering the fact this is a chain motel. There was pizza and hard eggs (cold served) for breakfast. No bacon-sausage-cooked eggs-beans or anything else, the only thing good was the waffles.
Stayed 1 night in Nov 2023
Response from Alan Musegades General Manager on 24 Nov,2023
I am sorry that you did not like our Continental Breakfast. I assure you we meet all standards set forth by the chain for this.

8/10 Good

Kahrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Alan Musegades General Manager on 26 Dec,2023
Thanks for the great rating.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alan Musegades General Manager on 5 Dec,2023
Thank you for the rating

10/10 Excellent

John

Stayed 2 nights in Nov 2023
Response from Alan Musegades General Manager on 8 Dec,2023
Thank you for the great rating.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alan Musegades General Manager on 7 Nov,2023
Thank you for the great score, we hope to see you again.

6/10 Okay

RIchard

Tired old Ramada
Run down old hotel. Staff was inattentive. put us on a busy street when there were plenty of other room. Never again
Stayed 1 night in Oct 2023
Response from Alan Musegades General Manager on 31 Oct,2023
I am sorry that you were put on street side, did you request something different? I do not see any notifications through your booking site.

6/10 Okay

Allan

Liked: Staff & service
Old place. No vacuuming done on halls. No knob on heater in room 201 to adjust heat. Breakfast selection was weird and ltd. Pizza was a choice . Bunch of app ln es piled up in fridge. Bunch of hard boiled eggs in fridge.
Stayed 1 night in Oct 2023
Response from Alan Musegades General Manager on 29 Oct,2023
thank you for your honest comments.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant three night stay in Santa Fe.
Stayed 1 night in Oct 2023
Response from Alan Musegades General Manager on 24 Oct,2023
Thank you for the kind remarks and great rating.

6/10 Okay

Robert

Liked: Staff & service, room comfort
Basic but clean
A bit dated but clean. Breakfast was pretty limited. Homeless walking the street in front of hotel
Stayed 3 nights in Oct 2023
Response from Alan Musegades General Manager on 23 Oct,2023
Thank you for the comments

8/10 Good

andrew

Liked: Cleanliness, amenities, property conditions & facilities
Abandoned building next door bathroom counter space was a little small. Nice amenities, though,
Stayed 1 night in Oct 2023
Response from Alan Musegades General Manager on 20 Oct,2023
Thank you for the nice rating and comments. I wish I could do something with the old building next door, they started to remodel it but it has stopped.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was a pricy stay (probably because of the eclipse) and I expected the accommodations to match the price, which it did not. My main complaint was the woman running the morning breakfast. Breakfast hours were from 630 to 1000. We arrived at 8 and most of the food had already been eaten. The only hot foods (besides the DIY waffles were some gross, tasteless frozen omelets sitting next to an empty tray, formerly holding sausages, but now completely empty. We asked the woman in charge if there would be more and she answered, rather abruptly, NO. This was halfway through the breakfast hours and a line was forming outside of the area with hungry travelers facing nothing but toast and empty warming trays. We got up earlier the next morning to, maybe, find more food available, but we’re met with only frozen pizza. Who wants frozen pizza for breakfast? Anyway we thought for the price, the stay should’ve been memorable for the good and not for the bad.
Stayed 2 nights in Oct 2023
Response from Alan Musegades General Manager on 19 Oct,2023
I am sorry that it was a pricey stay, yes, it was because of the Eclipse and Balloon Fiesta in Albuquerque. We do not offer sausage or bacon on our Continental Breakfast, it is usually considered a grab and go type of breakfast.

8/10 Good

wei, las vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Oct 2023
Response from Alan Musegades General Manager on 19 Oct,2023
Thank you for the great comments and rating.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Wonderful place to stay! Entire hotel was very clean and we got a wonderful night's sleep.
Stayed 1 night in Oct 2023
Response from Alan Musegades General Manager on 16 Oct,2023
Thank you for the kind remarks and great rating.

6/10 Okay

Christy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don’t depend on breakfast but beds good
Room was great and front desk staff good but they need a larger trash can in the rooms. We had one small in bathroom only. And if you don’t get to breakfast by 7:45 very little food left and they don’t refill the food yet still open til 9:30.
Stayed 1 night in Oct 2023
Response from Alan Musegades General Manager on 16 Oct,2023
I will address this with our breakfast attendants.

10/10 Excellent

Jodee, Sweetwater

Liked: Cleanliness, staff & service, property conditions & facilities
Stop
Response from Alan Musegades General Manager on 16 Oct,2023
Thank you for the great rating

4/10 Poor

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great
The room was over priced, not clean and smelled horrible.
Stayed 2 nights in Oct 2023
Response from Alan Musegades General Manager on 10 Oct,2023
I am sorry that you felt we are overpriced for Santa Fe.