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Close to airport. No shuttle service to train station.
Piyush
Stayed 2 nights in Apr 2024
10/10 Excellent
John
Travelled with family
31 Mar,2024
Liked: Cleanliness, staff & service, amenities
It was a very nice hotel
John
Stayed 1 night in Mar 2024
Response from ANA Crowne Plaza Chitose Guest Relations on 27 Apr,2024
Dear John-sanThank you for coming to ANA Crowne Plaza Chitose.I heard that you were satisfied, so we are very pleased.We will continue working to become a hotel that will be selected by many people in the future.We are looking forward to your next visit.Kind regards
Inexpensive but high quality. Not far from airport. Hight level room can view city night. Wish it provides USB plug. Highly recommend.
yaping
Stayed 1 night in Mar 2024
Response from ANA Crowne Plaza Chitose Guest Relations on 27 Apr,2024
Dear yaping-sanThank you very much for coming to ANA Crowne Plaza Chitose.We are grateful for receiving a valuable evaluation.We apologize for inconvenience with USB plugs. There are some for rental at the Front Desk, that you can borrow any time. Please let us know if you need something during your stay, and we will do our best to provide great service.We sincerely look forward to your next visit.Kind regards
Response from ANA Crowne Plaza Chitose Guest Relations on 27 Apr,2024
Dear Yui Wing-sanThank you for coming to ANA Crowne Plaza Chitose.We appreciate for you to taking time to fill in survey.We look forward to your continued patronage of our hotel and our hotel group, and to serving you again in future.Kind regards
Perfect location near the airport after a late arrival.
Theresa
Stayed 1 night in Mar 2024
Response from ANA Crowne Plaza Chitose Guest Relations on 27 Apr,2024
Dear Theresa-sanThank you for staying at ANA Crowne Plaza Chitose.We will continue to promote better service in the future.We sincerely look forward to your next visit.Kind regards
Response from ANA Crowne Plaza Chitose on 10 Mar,2024
Dear Jirayu-sanThank you for coming to ANA Crowne Plaza Chitose.Thank you for taking time to fill in survey and we are pleased to hear that you are satisfied with our staff service.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.Kind regardsGuest Relations
10/10 Excellent
Dana
Travelled with family
23 Feb,2024
Liked: Property conditions & facilities
Comfy beds. Great breakfast buffet. Clean upscale facilities. Overall a very nice experience.
Dana
Stayed 1 night in Feb 2024
Response from ANA Crowne Plaza Chitose on 10 Mar,2024
Dear Dana-sanThank you for coming to ANA Crowne Plaza Chitose.Thank you for taking time to fill in survey and we are pleased to hear that you are satisfied with our breakfast.We appreciate your satisfaction and I am very pleased.We will continue to promote better service in the future.We sincerely look forward to your next visit.Kind regardsGuest Relations
Response from ANA Crowne Plaza Chitose on 5 Mar,2024
Dear Haesuk-sanThank you very much for staying at ANA Crowne Plaza Hotel.We appreciate you for choosing our hotel from among the hotels in Japan.We are also pleased to know, that you are satisfied with room condition and our staff service.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.Kind regardsGuest Relations
Large room and super close to mall and train station. Would stay again for sure.
Brandon
Stayed 2 nights in Feb 2024
Response from ANA Crowne Plaza Chitose on 10 Mar,2024
Dear Brandon-sanThank you for coming to ANA Crowne Plaza Chitose.In addition, thank you for your gratitude and appreciate this time.We will continue to pursue aiming for hotels that will be selected by many customers in the future.If there was something else that you experienced at our hotel, please feel free to contact us.We sincerely look forward to your visit.Best regardsGuest Relations
4/10 Poor
Cassie
Travelled with family, Travelled with family and small children
13 Feb,2024
This is advertised as an airport hotel but it is nearly impossible to get a taxi to the airport and they don’t have airport shuttle either. Staff was very unhelpful in helping us find get a taxi to airport. If you are transitting through Chitose and need a hotel you are better off booking the hotel that is right in airport.
Cassie
Stayed 1 night in Feb 2024
Response from ANA Crowne Plaza Chitose on 5 Mar,2024
Dear Cassie-sanThank you very much for staying at ANA Crowne Plaza Chitose.However, I apologize for any inconvenience caused by not only shuttle bus not operating, but also by shortage of taxis and not meeting your expectations.We will continue to devote our efforts to improving based on your opinion so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Kind regardsGuest Relations
Although close to the airport, no shuttle service to the airport and not enough local taxis for early morning flights. Had to walk to train station in the snow to get to the airport.
Rob
Stayed 1 night in Feb 2024
Response from Guest Relations on 1 Mar,2024
Dear Mr./Ms. Valued guest Thank you for staying at ANA Crowne Plaza Chitose.Also, we appreciate you sharing your opinion about stay.Thank you for taking time to fill in survey, your opinion is very important for further improvement of our service. We apologize for the inconvenience with our shuttle bus service suspension and not meeting your expectations during stay. We strive to make each stay as comfortable as possible, and we will use your comment in order to improve our service in future.If there was something else that you experienced at our hotel, please feel free to contact us.We are looking forward to your staying in future.Warm regardsANA Crowne Plaza ChitoseGuest Relations
So heavy snow, no one clean the outside road, Room no pen, when I borrowed a pen, the front desk is not patient.
Breakfast is good, garden is nice.
TED
Stayed 2 nights in Jan 2024
Response from Guest Relations on 28 Feb,2024
Dear Mr. TED Thank you for staying at ANA Crowne Plaza Chitose.Also, we appreciate you sharing your opinion about stay.Thank you for taking time to fill in survey, your opinion is very important for further improvement of our service. We apologize for the inconvenience with snow removal of the entrance and not meeting your expectations during stay. We strive to make each stay as comfortable as possible, and we will use your comment in order to improve our service in future.If there was something else that you experienced at our hotel, please feel free to contact us.We are looking forward to your staying in future.Warm regardsANA Crowne Plaza ChitoseGuest Relations
Fast check-in with nice breakfast spread. Near the airport and shopping centre nearby. Many choices for food. Room is spacious but windows cannot be opened and room is very stuffy.
Comfortable stay we slept very well. Good amenities in room. Appreciated the Sleep Advantage program where we could request for different pillow and also aroma stone with essential oil.
Conveniently located across a large supermarket and department store. Many locals use the mall.
Room was too dry for me, should have requested for humidifier.
Encountered a staff who wasn't couldn't really converse in English so we gave up asking a question.
Will return to stay again.
This hotel was beautiful and very comfortable to stay at. The staff were very pleasant and dependable. The buffet in the mornings were delicious and had a variety of dishes to choose from. There were a lot of activities you can do near the hotel such as the northern horse park and shikotsu lake. Aeon mall is right next to the hotel and was really useful as we could buy more clothes and necessities for our trip.
The staff are all friendly. Quiet. An excellent bed. Plenty of hot water. A bath and a good shower. BBC tv. A kettle. For the price I thought breakfast would have been included.
Ideal family room for 2 adults and 2 children to spend the night before and after driving from the airport to skiing in Niseko. Everything worked smoothly and the English-speaking hotel staff helped us with taxi bookings and a local restaurant booking for delicious dinners on both occasions.
The rooms are nice we stayed in the 57 sqm junior suite. It was very roomy and clean. The bed was perfect and firm but not too hard. I would stay here again. I enjoyed the Anyipodes bathroom products.