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Reviews of Best Western Sapporo Odori Koen

3 out of 5
Best Western Sapporo Odori Koen
8-2-36, Odori-nishi, Sapporo

Reviews

8.8

Excellent

Rating 10 - Excellent. 77 out of 164 reviews" "
Rating 8 - Good. 71 out of 164 reviews" "
Rating 6 - Okay. 14 out of 164 reviews" "
Rating 4 - Poor. 1 out of 164 reviews" "
Rating 2 - Terrible. 1 out of 164 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, best hotel i stayed in Japan. Spacious relatively speaking, clean and new. Highly recommended.
Stayed 1 night in Oct 2023
Response from hotel staff on 5 Dec,2023
Thank you for staying at Best Western Sapporo Odori Park!I'm very honored to receive this compliment.If you come to Sapporo again, please stay at Best Western Sapporo Odori Park!

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and centrally-located
First off, the location is incredible, right on Odori park. The hotel was also very nice, with daily cleaning and comfortable beds. A lot of Sapporo is in walking distance of the hotel as well.
Stayed 5 nights in May 2023

8/10 Good

NRIPENDRA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the hotel because we wanted to spend quality time around Oodiri koen. Almost everywhere inside central Sapporo was in walkable distance. There is no parking unlike previous BW at other locations we used before, so need to be careful on that aspect.
Stayed 3 nights in Aug 2022

10/10 Excellent

Wataru

Liked: Cleanliness, staff & service, property conditions & facilities
コスパ最高です。1人部屋はどうかは分かりませんが2人部屋は値段にしてはすごくいいなと感じた。
Stayed 1 night in Mar 2022

10/10 Excellent

Yoshie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view from the room
Our room was facing Odori-park and the view from the windows were fantastic! The room was cozy and clean. Staff were friendly. We would like to stay again.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and comfortable. The bathroom was really nice with a great sizes tub, which is rare in Japan. Although the hotel is said to be about 10 minutes from Sapporo Station, from the JR station (which is the main station most people will probably use while in Sapporo) it is a bit longer, between 15 and 20 minutes depending on how fast you walk.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not in particular.　Almost everything is excellent and not so much in any cases no special things...
Stayed 3 nights in Mar 2021
Response from Saeki /Front Desk /Best Western Sapporo Odori Park on 11 Mar,2021
Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Saeki Front desk Best Western Sapporo Odori Park

10/10 Excellent

Yayoi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from ベストウェスタン札幌大通公園　宮崎 on 8 Feb,2021
この度はベストウェスタン札幌大通公園にご宿泊いただきありがとうございます。ご滞在についてご満足いただけたところや改善すべき点などについて、お客様からお寄せいただいたご意見は、今後のさらなるサービス向上に役立たせていただきます。お忙しい中、ご協力いただきありがとうございました。

10/10 Excellent

Yoshie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
It was very clean, comfortable room and we had enjoyed the stay so much. Would like to stay again.
Stayed 1 night in Jan 2021
Response from BestWestern Sapporo Odorikoen / Miyazaki on 19 Jan,2021
Thank you for using this time. We look forward to seeing you again.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
now festival spot
Lovely stay in Odori Park steps away from the snow festival. The service was wonderful - the front desk managers graciously helped us make dinner reservations and called our next hotel for us to confirm. They even brought our bags to our room as we arrived early before check-in. The room was sparkling clean, the bed was incredibly comfortable, and the deep soaking tub was a nice touch after a day out in the cold. The room has enough chargers for what you would need for 2 people. The desk area is perfectly adequate. The only minor issue we had was that you can hear absolutely everything going on in the hallway and it's a small hallway from all of the rooms to the elevator. Location was great for what we needed, but it seemed like we had to walk a bit to get to the bus, subway, airport limousine, etc. although it's a lovely space to walk in - even in a blizzard!
Stayed 3 nights in Feb 2020
Response from Customer Service Manager on 19 Feb,2020
Thank you for your recent stay and sharing your comments. We are happy to learn that you were almost satisfied with the stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020
Response from Customer Service Manager on 14 Feb,2020
Thank you for completing the survey regarding your recent stay at our property. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Customer Service Manager on 14 Feb,2020
Thank you for completing the survey regarding your recent stay at our property. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

metinee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Customer Service Manager on 14 Feb,2020
Thank you for completing the survey regarding your recent stay at our property. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities
Great location. Satisfactory hotel if rate good
Great location on Odori park. Fantastic for Sapporo snow festival. Staff were not terribly helpful and the shower wasn’t designed for anyone taller than 5’4”
Stayed 3 nights in Feb 2020
Response from Customer Service Manager on 14 Feb,2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations in various ways. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location opposite Odori Park. Spotlessly clean. Good value.
Stayed 4 nights in Sep 2019
Response from Best Western Sapporo Odori Koen on 25 Sept,2019
Warm greetings and thank you for having chosen Best Western Sapporo Odori Koen for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Customer Service Manager on 1 May,2019
Warm greetings and thank you for having chosen Best Western Sapporo Odori Koen for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy hotel
Nice hotel location. Bus stop right in front of hotel. Very small and cozy. Rooms are just enough for a family of 3
Stayed 3 nights in Apr 2019
Response from Customer Service Manager on 17 Apr,2019
Warm greetings and thank you for having chosen Best Western Sapporo Odori Koen for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from Customer Service Manager on 17 May,2019
sapporo Warm greetings and thank you for having chosen Best Western Sapporo Odori Koen for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Peter

A very good stay in heart of city.
Great location next to park. Convenient to station, restaurants in a very walkable area. Good amenities, friendly and helpful staff. Service oriented. Clean and well maintained.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was remodeled (as I heard) so the room was clean, staff were friendly, however, the room windows are locked. Because the room was faced to the next building. So all day the room was dark. This was the only down side.
Stayed 2 nights in Jul 2018
Response from Customer Service Manager on 1 Sept,2018
Warm greetings and thank you for having chosen Best Western Sapporo Odori Koen for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rooms were clean and comfortable. friendly hotel staff who went out of their way with our needs / questions at all hours.
Stayed 3 nights in Jul 2018
Response from Customer Service Manager on 30 Aug,2018
Warm greerings and thank you for having chosen Best Western Sapporo Odori Koen for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. Thank you again for taking the time to share your experience here and we are looking forward to serving you again. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

8/10 Good

Yani, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Customer Service Manager on 10 Jul,2018
Dear Yani, Warm greerings and thank you for having chosen Best Western Sapporo Odori Koen for your recent stay and rating on this site. We look forward to serving you again in the near future. Thank you for taking the time to share your experience and have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A good command of English-speaking is a big asset.
Whilst checked-in, the lady from the front desk showed well-spoken English. It is rather rare amongst the Japanese hotels especially not in a popular cosmopolis. In general, other staff also keep a certain level of standard English.
Stayed 1 night in Jun 2018
Response from Customer Service Manager on 13 Jul,2018
Warm greetings and thank you for having chosen Best Western Sapporo Odori Koen for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice. Room was clean . . . Comfortable.
Stayed 5 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
About 20 minutes walk to JR station, hotel room is clean although small but very comfortable
Stayed 1 night in Mar 2018

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable beds, pretty ideal location just a short walk to ramen alley

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room. Very big and spacious. The only con was that I could hear people in the hallway very clearly and the Oodori light show during the Yuki-matsuri was a little loud, but that’s understandable.
Stayed 1 night in Feb 2018

10/10 Excellent

Karen , Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel right across from Odori Park
Fantastic hotel! Location is central to everything and staff are so lovely. They went above and beyond to make sure our stay was perfect. Our room overlooked Odori Park so had amazing views over Sapporo Snow Festival. Room was beautiful, just a bit small for us big westerners but had everything we needed. Can't wait to stay again next year. Highly recommend!! Thanks Best Western!!
Stayed 3 nights in Feb 2018

6/10 Okay

AKIHIRO

Disliked: Cleanliness
Stayed 3 nights in Dec 2023

10/10 Excellent

??

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have main two reasons why I would like to recommend the hotel to other people. First, the location is very good, which is near the Sapporo station and Odori park. That's why, many restaurants are accessible from the hotel. Secondly, staffs of the hotel are so kind of me. When I asked about recommended restaurants near the hotel, they were eager to find the restaurants with their smiles. That's all.
Stayed 2 nights in Nov 2023
Response from hotel staff on 5 Dec,2023
Thank you for staying at Best Western Sapporo Odori Park.We are glad that you had a comfortable stay.If you come to Sapporo again, please use Best Western Sapporo Odori Park!

6/10 Okay

Hiroyuki

Liked: Cleanliness, staff & service, amenities
清潔。狭い。ダブルベッドで電源コンセントが片側にしかないので充電しながら寝転がってスマホをいじれるのは1人だけで不便。地下通路から遠い。1泊ならOK。それ以上はおすすめしない。
Stayed 1 night in Aug 2023

8/10 Good

KWOK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor oral English spoken by receptionists. But very caring room service! Very clean room with free breakfast offered. Room rate us a bit high. Fairly good recommendation
Stayed 1 night in Jul 2023

6/10 Okay

yasuhiro

Stayed 1 night in Jul 2023

8/10 Good

Sachie

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

KAISEI

10/10 Excellent

Shinnosuke

Stayed 2 nights in Oct 2022

8/10 Good

HIDEKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

MAKOTO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

YASUMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔な部屋だった、交通の便が良い、大通り公園の近くでした。
Stayed 3 nights in Aug 2022

8/10 Good

NORIKO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適なホテル
大通り公園に面していて、気持ちも良く便利で次回も宿泊したい場所です。
Stayed 2 nights in Aug 2022

6/10 Okay

wada

Stayed 1 night in Aug 2022

10/10 Excellent

Mika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても衛生的で良かったです。 スタッフの方も丁寧に対応してくれました！
Stayed 1 night in Aug 2022

8/10 Good

KAYO

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
めちゃキレイで立地もよかった。 以外に部屋も広くて心地良く利用できました。
Stayed 1 night in Jul 2022

8/10 Good

AKIRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ツインを利用しました。部屋はコンパクトな作りでしたが、とても使い勝手の良いお部屋でした。
Stayed 2 nights in Jul 2022

6/10 Okay

Goto

Stayed 1 night in Jun 2022

8/10 Good

Naoya

Travelled with family
Liked: Cleanliness
素泊まりなら十分だと思います
Stayed 1 night in Jun 2022

8/10 Good

TOMOKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
タクシーの運転手の人も場所を知らないホテルでしたが、北海道は〇条〇丁目がわかれば大丈夫でした。 エレベーター内でもルームキーがいるなどの安全面はちゃんとしていました。
Stayed 2 nights in Jun 2022

10/10 Excellent

Norio

Stayed 1 night in Jun 2022